This was probably by far the worst experience I have ever had at a T Mobile. On September 21 at…read more4:30 I was working with one of the female agents regarding a few questions about my account and she was extremely unhelpful and rude. I ended purchasing a case for my iPhone 16 pro because I needed it. She threw away the case and told me I didnt need and proceeded to tell me that i could switch carriers if I I didn't like the way I was treated.

This store goes above and beyond for customer service. Christina is incredible. She helped me…read morelocate an item and I greatly appreciate her amazing attitude and willingness to go that extra mile to make my day! Thank you for making T Mobile great!

I love this location - they have always been super helpful and friendly. I just bought phones and…read moreplans for my family online and wanted to add an Apple Watch for my dad for Fathers Day. They didn't have the one I wanted in stock but made some calls and boom, I walked out with the watch. Veronica M was great! She went out of her way to help me and told me to come back if I was having trouble activating my family's phones. I definitely recommend this location.

The manager I spoke to clearly hates his job. Hostile from the get. No help. Refused to explain…read morethings I didn't understand. Miserable guy.

If I could give negative zero for my review i will give if to them. They don't know or will not…read morehelp you after buying the phone if you have problem. And they are arrogant and argumentative. Pls pls pls don't ever go to these place. Go to another Verizon store. I bought my phone with them and told me if I trade in my phone, my new phone will be free. But when I get my Verizon bill I was surprised because my bill doubled than my previous bill and I have to pay monthly the new phone. I went to the store but they have a new version and they didn't help me at all. Arrogant and argumentative to client. I have to call the Verizon and help me to reduced my bill to that I have before. Pls don't go to this store the Russell cellular Verizon in melrose park.

Ariana had THE BEST attitude and was extremely helpful and efficient with helping my family and I…read moreactivate our eSIM cards. Such a kind worker this location has. Would not waste a breath at the ELMHURST or NORTHLAKE locations. Elmhurst should just be shut down lol.

Girls here helped me resolve my issue I had with boost. My phone wasn't working. When I went to…read moreboost they kept saying it's the phone but my phone is fairly new. I came here to see if it's cheaper than boost mobiles And it was. They helped me transfer everything and all I had to do was to pick a cute case and pay! Now I only pay $50 instead of $66 and get free México call. And my internets been great! Thank you! Here is my cute case

Friendly staff and great price! Just switched to this company and can't wait to enjoy unlimited…read moreinternet

This was hands down the best experience I have ever had at a Verizon store. After having a terrible…read moreweek, my screen broke on my phone. Not only that it was the day before my best friend's wedding. We stopped in there to see what they could do for me. I knew when I went in there I didn't have an upgrade any time soon! Joel and the manager Christian were beyond amazing!! They were able to let me upgrade early. I was able to get a brand new phone with a case and they even included a portable charging pack! I live in Chicago and no one ever acts like they care. Joel and Christian were so great. Their customer service was totally appreciated! They saved the day and we had a blast at the wedding!

Very knowledgeable and helpful staff. They know their products and wireless plans and services…read more Been there several times and they have always helped to solve my issues.

Excellent customer service here! Everyone that I've dealt with (and with 4 phones on my plan - I'm…read morein here quite a bit) is wonderful. They know their stuff and always check my account to make sure I have the best deal out there. Thanks Ray and Mike and John Paul and Justin and everyone else that works here!

Worst retail experience ever!! bought multiple devices 2 weeks ago from these people. Apparently…read morethey have a 14 day return policy that starts on day 0. Went in on day 14 after the holidays to return items and they said was actually day 15 and there was nothing they could do. No idea where they learned how to use a calendar but it certainly wasn't earth! Amazing to me that any business would rather completely piss off a customer and lose any possible future business not to mention have their reputation completely trashed than to actually work with someone and live up to a return policy. Will make sure to let everyone I possibly can know this store has absolutely ZERO idea what customer loyalty and service are about!

Worst service ever. Drops every call! Don't receive texts. Horrible customer service! They will…read morehang up on you rather than help you. Negative stars. Would never recommend boost mobile to anyone ever.

This is probably my favorite store for shopping a cellphone or even a case. I was on the Iphon4 for…read morethe longest time and I felt I needed to upgrade or else my cracked screen would not last me anymore so I went to this store and the nice young manager was very friendly and helpful in getting me the Iphone 6. In addition, she provided me with a cool white case to go with it at a discounted price. highly recommended and I think when you walk in, you feel that it is more than a boost mobile store, they really make you feel like family.

The employees are scammers. They cannot pair your devices same day. Then when you return the next…read moreday, they're too busy and ask you to return another day. This will go on over 30 days and then you're stuck with a device that isn't what you were promised. I was told by employees of this store that there's nothing they can do since it's been more than 30 days since purchase. Complete scam!

The man refused to force restart my phone after I came in for help after it was completely frozen…read more He also ruined my screen protector, and just told me to talk to my parents about it. Very horrible experience. I had a similar situation six months ago yet the lady fixed it within a minute.