I had the worst experience and I will not be a Verizon customer anymore after being one for the…read morepast 5 years. Tyler is a scam artist. I would like to clarify that moe and griffin are very helpful , however the one time I came in there they weren't. He(Tyler ) took my iPad in, sold me a I'll of goods and my phone bill jumped up to almost 400 from 85! Then there's all of the fees that they don't tell you about ! Tyler told me to go through insurance and Sell the phone off line which I did not do. The owners aren't helpful, they were rude, and what happened to the invoice when I traded my iPad for $40? They couldn't provide it, so where is my iPad? Also selling me another line I didn't need, an internet service that I didn't need, just to "justify " the plan that didn't even serve then blamed it on AI is unacceptable. I will no longer be with Verizon. Verizon had a lawsuit against them back in 2024 nationwide bc of the same issues and the same behavior. The only person that really was helpful there was

Amazing!! I have been a customer for over 10 years, this was by far the best experience I have had…read more Two days of run arounds, if we didn't meet Kyle, I was ready to find a new phone carrier. Kyle made activation and transfer of data painless! He went above and beyond. Answered all our questions and then some. The customer service .... OUTSTANDING. They were busy since the minute they opened. Phone rang, he apologized and asked if he could take the call. Absolutely...multi tasking, hell yes. Handled the call and went right back into assisting us. While he was on a customer call he was still processing my information. I will only return to this store if feasible. Thank you, Kyle! We appreciate you!

I had a bad port on my phone; he did an excellent job fixing it. They stay open a lot of hours too!read more

I came in with a cracked iphone 16 screen and the service was quick and easy but I noticed the…read morescreen has dead spots near the bottom where it wont pick up my finger movement. I paid $225 so i was expecting a little better.

So I had a bunch of virus on my phone and I'm not much of a tech-savvy person so I went to tmobil…read moreand they said they couldn't help me and gave me the address of this store. I went there and there was this guy Nemo(he was a delightful young man) who explained me how this usually happens and what can be done to prevent it in the future. I've been to this store previously but boy this is my new favorite spot for fixing phones if Nemo is gonna be working there I'll go there every single time.

So this place is under new ownership because 2 years ago it was great…read more Now not so much. It's a CASH Only business now, maybe update your website, and yes we see that there are NO REFUNDS posted everywhere in the shop They fixed my 3 IPADS and charged me almost 300 which is up from 50 a screen from 2 years ago. The employee called on the phone and said if you can pay cash that is better. After leaving my debit card home with my daughter I drove to the store only to be told I can't pay with a credit card? SCAMMERS stay away!

My wife went to this location to get a new phone back in the middle of December after her old…read moreIPhone shut down on her. She worked with Gio who also sold her home fiber internet that was quoted at $65 a month before a promotion after a promotion and setting our bill on auto pay our internet would be $42 a month she was also promised a $250 dollar gift card too. Pretty sweet right except for the fact that everything Gio sold her/us on was a lie just so Gio could make some commission I guess. Our gift card that we were promised that was going to come in the mail never came after the first month of service our internet bill went up to $75 a month. So I had to repeatedly call customer service to get this corrected and after 3 separate calls my bill still hasn't changed and now I'm going to cancel my internet and go back to my old provider because for some reason AT&T doesn't wasn't to hold up their end of this deal that Gio sold us on. My photo of my original quote is posted along side this review. Thanks for being dishonest with me and feeding me lies Gio. Hope you don't screw anyone else over in the future.

DO NOT GO TO THE BLOOMINGDALE AT&T STORE!!! We are AT&T…read moresubscribers, with 5 lines of wireless, home internet, and DirecTV. We went to the Bloomingdale store to upgrade my wife's and my phones. The staff never even acknowledged our presence. After 10 minutes of being totally ignored, we left and went across the street to BestBuy, where we were greeted immediately and helped within minutes. AT&T lost out on the sale of 2 high-end phones because of TERRIBLE customer service at this location.

Great customer service from start to finish. I brought in a cracked-back iPhone, and Phone Mart…read morehandled the repair quickly and professionally. They even helped me transfer data to a newer phone they had for sale. It's nice to find a place that does both phone repair and trade-ins under one roof.

If I could, I would rate this place 0 stars...I went in to get my screen fixed and they said it was…read more$290 to fix, not bad at all but then when they fixed it. there was a black blob on the side of my phone IN THE PHONE so I went back and had them fix it. Now I am getting notifs about something misplaced or something that is not genuine apple so they did sometning IN MY PHONE when i didnt pay them to do something like that. Yall wish me luck. Imma go get it fixed AGAIN!