you guys suck like poop go suck on a lolipop because clearly a little child made this wifi this is…read morea joke i would like to meet whoever is in charge of this establishment. i cant build my bloxburg house im trying to build my bestfriends house and im a very good builder however i can't reach my potential if this wifi problem keeps happenin, my screen is pausing in every gsme i play in roblox and i have to rejoin i do not enjoy having to restart my phone every 5 minutes PLEASE FIX THIS.

I had a difficult issue that their team work on for a few weeks. This store is very busy but the…read moreteam keeps plugging away to help you. I highly recommend the excellent service from this store.

I had the worst experience and I will not be a Verizon customer anymore after being one for the…read morepast 5 years. Tyler is a scam artist. I would like to clarify that moe and griffin are very helpful , however the one time I came in there they weren't. He(Tyler ) took my iPad in, sold me a I'll of goods and my phone bill jumped up to almost 400 from 85! Then there's all of the fees that they don't tell you about ! Tyler told me to go through insurance and Sell the phone off line which I did not do. The owners aren't helpful, they were rude, and what happened to the invoice when I traded my iPad for $40? They couldn't provide it, so where is my iPad? Also selling me another line I didn't need, an internet service that I didn't need, just to "justify " the plan that didn't even serve then blamed it on AI is unacceptable. I will no longer be with Verizon. Verizon had a lawsuit against them back in 2024 nationwide bc of the same issues and the same behavior. The only person that really was helpful there was

Amazing!! I have been a customer for over 10 years, this was by far the best experience I have had…read more Two days of run arounds, if we didn't meet Kyle, I was ready to find a new phone carrier. Kyle made activation and transfer of data painless! He went above and beyond. Answered all our questions and then some. The customer service .... OUTSTANDING. They were busy since the minute they opened. Phone rang, he apologized and asked if he could take the call. Absolutely...multi tasking, hell yes. Handled the call and went right back into assisting us. While he was on a customer call he was still processing my information. I will only return to this store if feasible. Thank you, Kyle! We appreciate you!

Best spot around. They have everything you could possibly imagine for the best prices around. I…read morehighly recommend. Owner is an awesome guy !!

Brought in a perfectly fine phone and got it back broken. I dropped off my phone today to get the…read morecamera and back screen fixed, and right away, I could tell it was a mess. The girl was giving me different prices than what I got over the phone, like, do you not have set prices? I was surprised at how cheap it was, and honestly, I had a feeling this place wouldn't be great. After the fix, I picked it up, went home, and my camera was blurry with weird dots on it. I rushed back to get it sorted out. Plus, when he fixed the lens, he didn't even clean it--there was broken glass and dust everywhere! I brought in a perfectly fine phone, and now it's damaged. The owner acted like a total child, laughing in my face and saying I brought in a broken phone. I had proof that my camera was fine before, and even the girl checked it! He wouldn't take responsibility for his worker's mistakes and didn't even apologize. I asked for a refund, but he only wanted to give me money for the lens or screen, which wasn't happening since my camera was fine before. Then he told me to "get the fuck out of here," which was super disrespectful. As a woman, it made me feel bad for the girls working there because he gives off such a creepy vibe. I felt uncomfortable the whole time, and he clearly thought I wouldn't stand up for myself, but he messed with the wrong person. Not trying to be sexist, but I feel like if I were a guy, the whole interaction would've been different. How are you gonna treat people like that?

Came here to get my younger sister's iPhone screen repaired and the gentleman working at Xpress…read moreCellfixers was kind and courteous - fixed the screen in less than 12 minutes! Pricing was very fair! Definitely recommend this place to all :)

So this place is under new ownership because 2 years ago it was great…read more Now not so much. It's a CASH Only business now, maybe update your website, and yes we see that there are NO REFUNDS posted everywhere in the shop They fixed my 3 IPADS and charged me almost 300 which is up from 50 a screen from 2 years ago. The employee called on the phone and said if you can pay cash that is better. After leaving my debit card home with my daughter I drove to the store only to be told I can't pay with a credit card? SCAMMERS stay away!

Professionalism, expertise and excellent service by the manager Marquis made the entire process…read morecomfortable and a great experience. It took about 2 in a half hours to fix the issue I had had coming in, and he was very patient 5 STARS to him. I highly recommend this store they definitely want you to leave happy!

My wife went to this location to get a new phone back in the middle of December after her old…read moreIPhone shut down on her. She worked with Gio who also sold her home fiber internet that was quoted at $65 a month before a promotion after a promotion and setting our bill on auto pay our internet would be $42 a month she was also promised a $250 dollar gift card too. Pretty sweet right except for the fact that everything Gio sold her/us on was a lie just so Gio could make some commission I guess. Our gift card that we were promised that was going to come in the mail never came after the first month of service our internet bill went up to $75 a month. So I had to repeatedly call customer service to get this corrected and after 3 separate calls my bill still hasn't changed and now I'm going to cancel my internet and go back to my old provider because for some reason AT&T doesn't wasn't to hold up their end of this deal that Gio sold us on. My photo of my original quote is posted along side this review. Thanks for being dishonest with me and feeding me lies Gio. Hope you don't screw anyone else over in the future.

Great customer service from start to finish. I brought in a cracked-back iPhone, and Phone Mart…read morehandled the repair quickly and professionally. They even helped me transfer data to a newer phone they had for sale. It's nice to find a place that does both phone repair and trade-ins under one roof.

If I could, I would rate this place 0 stars...I went in to get my screen fixed and they said it was…read more$290 to fix, not bad at all but then when they fixed it. there was a black blob on the side of my phone IN THE PHONE so I went back and had them fix it. Now I am getting notifs about something misplaced or something that is not genuine apple so they did sometning IN MY PHONE when i didnt pay them to do something like that. Yall wish me luck. Imma go get it fixed AGAIN!

Here's what you need to know: A national chain box store is basically homogeneous and the only…read morething one can review is the service. And based on the AMAZING service we received on July 4th 2023 from Paris, I would rate it 10 stars if I could. We needed to explore options with phones, multiple lines, and accessories. Paris was the only one working all day on Independence Day and after assisting 2 other guests before us, he spend 2 hours with us to help port a number, find us the right phones, and set up our plans for us. Just fantastic service, and incredible professionalism and expertise. I never thought I would be smiling and happy leaving a mobile phone store but the great interaction and service from Paris really did that for me and my family.

We went to the AT&T store on Golf Road in Schaumburg to upgrade my wife's and daughter's phone…read more They evaluated my daughter's phone and gave us a trade-in value of $350.00. They didn't have the new phone in stock so they shipped it to us and told us that we had to bring old phone back when new phone is operational. We brought phone back and they changed their tune and told me the the phone was only worth $20.00. If I wanted to walk away from the deal I had to bring new phone back and pay a $55.00 restocking fee. It was a true bait and switch scenario which I have contactied the BBB to report as I am sure they have done this to more than one customer. My concern is that I have been an AT&T loyal customer for over 25 years and currently pay them around $450.00 a month for 5 phones, internet and U-Verse TV. The store Ass't Mgr said that her system wouldn't allow them to do anything else and that the system overrides and customer relationship. I was supposed to hear from the store Mgr. yesterday but didn't get a call. I now have to go to corporate and spend a lot of my time to rectify this bad service. Oh, they admitted that the salesperson who orignially inspected the phone made a mistake but the customer has to pay for his mistake. Public be aware of this store and the employees working there. They don't know what they are doing and don't understand customer relationships and the importance they bring to the organization.