Customer service rep removed my phone promotion in error and billing was not able to make the adjustment. AT&T requested I call in each and every month so that a credit could be applied to my account. I have complied each and every month for a year and a half so that a credit could be applied to my bill. The last three installments of my iPhone payment has been denied because they feel I'm not entitled to the credit any longer. They are not honoring what they promised. I am disgusted, disappointed, and they are shameless. I will be switching my phone carrier as soon as my installation payments are done read more

My wife went to this location to get a new phone back in the middle of December after her old IPhone shut down on her. She worked with Gio who also sold her home fiber internet that was quoted at $65 a month before a promotion after a promotion and setting our bill on auto pay our internet would be $42 a month she was also promised a $250 dollar gift card too. Pretty sweet right except for the fact that everything Gio sold her/us on was a lie just so Gio could make some commission I guess. Our gift card that we were promised that was going to come in the mail never came after the first month of service our internet bill went up to $75 a month. So I had to repeatedly call customer service to get this corrected and after 3 separate calls my bill still hasn't changed and now I'm going to cancel my internet and go back to my old provider because for some reason AT&T doesn't wasn't to hold up their end of this deal that Gio sold us on. My photo of my original quote is posted along side this review. Thanks for being dishonest with me and feeding me lies Gio. Hope you don't screw anyone else over in the future. read more

AT&T Store - The original quote I was promised but never received. Promised me my internet would be $42 a month only for all of it to be a lie - Mobile Phones Near Me - Bloomingdale, Illinois

DO NOT GO TO THE BLOOMINGDALE AT&T STORE!!! We are AT&T subscribers, with 5 lines of wireless, home internet, and DirecTV. We went to the Bloomingdale store to upgrade my wife's and my phones. The staff never even acknowledged our presence. After 10 minutes of being totally ignored, we left and went across the street to BestBuy, where we were greeted immediately and helped within minutes. AT&T lost out on the sale of 2 high-end phones because of TERRIBLE customer service at this location. read more

I am sad. I have always been a solid, paying customer, and when we decided to pursue a carrier that had better coverage in our neighborhood we watched our online account for when our devices had zero installments left. Now, several months later they are claiming we had two more installments on each device. The discrepancy is not something they are willing to hear about at all, and the user dashboard is obviously not the same as the billing records. It appears they have no interest in standing behind their discrepancy, and for that I must give a 1 star review. read more

The customer service experience was PITIFUL. My mom needed help with an issue and was told wrong information not once but twice. Never said sorry just attitude. Don't go to this location, they snub you and misguide you. read more

They seriously need more employees. I've come in 3 days in a row and have yet to be able to speak to a person. I walked out each time. I won't come back. At best I can tell there are only 2 employees working here. The first two times I came into the store, I wasn't even acknowledged. I'm a T-Mobile customer. I've never had a problem receiving support from T-Mobile or waiting for more than a few minutes when I walk into T-Mobile. I think I'll stay with T-Mobile. read more

Worst store in the history of retail. Set up accounts I did not authorize, put in for the wrong phone and then in trying to get it corrected no one could fix anything and help in any way. Have spent months trying to get things corrected with the main offices, still no resolution. They owe me $1100 in unauthorized charges. The amount of time spent trying to correct this is verging on a criminal offense. DO NOT USE THIS STORE AND GET SERVICE FROM ANOTHER PROVIDER, AT&T IS HORRIBLE read more

Professionalism, expertise and excellent service by the manager Marquis made the entire process comfortable and a great experience. It took about 2 in a half hours to fix the issue I had had coming in, and he was very patient 5 STARS to him. I highly recommend this store they definitely want you to leave happy! read more

Very helpful employees! I think they care about their customers' needs, it shows a lot of professionalism in the store.

I have been to this location twice in the last year & both times the staff helped me very quickly. I had an issue with my email. The staff helped me resolve it and gave me the direction to solve this issue. It does get busy at times but not a long wait. read more

Yooo how long has this location's cellibrite system been down for lmao... all I see is excuses coming out from this store... all they want is the sale and nothing else out of every customer... was told that customers are sent to the att store inside the stratford mall there on after for any troubleshooting issues or anything else that's not sales related... never go to this store location... read more

The service is okay, but, not given complete truth. Chris the sales rep is exactly that! A salesman, the manager is not much better. I will be cancelling my U-Verse account due to them and also my phone as soon as the contract is up read more

I will NEVER go to this location again. The employees are NOT truthful.,i.e. -we do not transfer contacts to new phone, cannot accept phone for trade-in because the screen is cracked (it wasn't) to not informing the additional cost for a red phone. As I have said many times, I might be old but I am NOT stupid. Consumers beware - DO NOT USE THIS LOCATION. read more

Worst customer service ever. The manager belittles the customers, irate and is demeaning towards the customers. Stay away

I've been here a couple times because it's conveniently close to home, however in the future I'll risk a further drive to save myself from this unorganized store. I came here to upgrade my phone. After I complete all the paperwork for the upgrade/trade in, they tell me the phone I wanted was out of stock (wish I knew beforehand). They agree to order it for me, and drop the ball on notifying me when the phone arrived (even after I called the store inquiring about the shipment). I finally go in the store to make the actual trade in and end up waiting 40+ minutes while only one guy is working and there's a line of people waiting to be helped. Thought I was done, but no! I am now receiving text messages from ATT that they never received my phone I traded in and I will have to pay more money for not returning it! I call the store and no one seems to know what's going on and again I never get a call back (although they took down my number and said they would call back). I again have to initiate getting in touch with the store and after 4 days they are able to locate the phone I returned to them and apologize that it wasn't shipped out. The icing on the cake is they tell me they can ship it out tomorrow or I can come pick up the phone and drop it off at the att store in the mall- why so you don't have to do your job after it's been missing for 4 days!? Getting a new phone should not be this much of a headache. read more