The other reviews on here sound 100% accurate. Before I get started I'd like to clarify a few things: 1) my interactions were with the same two guys at the lower level kiosk, 2) both of them were very condescending, rude, unapologetic, and even arrogant, and 3) I did no research on this place, so I blame myself...minimally. I took my daughter's iPad mini here a few Fridays ago for a screen repair (which they told me would cost $85.) The guy told me it would be done by day's end which it was. When i came back to pick up my product, the man asked, "You're paying in cash, right?" I replied with a confused "Nooo...." The shady-ness factor was rising. I used my debit card and all was well. The screen looked great and...and...then i noticed the home button was loose. Like to the point that you could literally spin the button with your thumb. The button was also stuck down so Siri kept popping up and any time I tried to turn the device off, it kept taking screen shots (since the home button was stuck.) And also, it wasn't the same button that came with the unit. For older generation Apple products, the home button was always an inward groove. This new button was clearly a knock off part as it was a humped-out button, but had the trademark Apple square on it. I brought the iPad back a few days later and the man said they would take a look at it and he'd give me a call later that day. True to his word the man called back and said it was fixed. When i picked it up i looked at it, gave it a try, and sure enough IT WASN'T FIXED! SAME PROBLEM! I immediately handed it back and said "This is still not fixed!" So once again, I get the "I'll have our tech take a look..." B.S. Finally (LITERALLY A DAMN WEEK LATER from our original interaction) my wife called them and asked what the problem was and why we still didn't have our iPad back. The guy told her it was fixed and ready to be picked up (apparently he was "making other calls" and that's why he never called us back.) So naturally i go back in and guess what??? STILL. NOT. FIXED!!! Now this time I went back and spoke to the "manager" who was just an arrogant *expletive*! He kept talking down to me and telling me he didn't have to deal with me since i was getting "Loud with him." When i demanded a refund, He said "No refunds" and directed me to the ALL SALES ARE FINAL sign. Ok, he had me there, but this jerk still refused to accept that this was their fault! I told him they broke the damn button! Yes they fixed the screen, but the home button is far more important than that. he annoyingly said that he would try one more time to fix it, to which i said "Nope" and took it back from him. I finally had to take the loss and left (meanwhile the whole time I'm standing with my 4 year old daughter who was so excited to get her iPad back.) I have NEVER been so frustrated and just flat out ANGRY towards a (dirt) merchant. I agree with Todd F. I will do whatever I can to get this scam of a business shut down! This place is garbage and so is Statford mall for that matter. The staff was so insanely rude and careless. I was never threatened with a security call in fact I went to the mall's customer service area to voice a complaint...but they were closed...on a Saturday...the busiest day of the week... read more