Sometimes going to the your carrier store is a drag but the customer service at this place is that…read moregood that you don't even dread it! They were supper helpful and have some awesome inventory as well.

The young woman in the front was very helpful and expedient with getting my phone replaced. Would…read morerecommend this store over my usual wheeling location. Don't forget to ask about your plans options. Let me know a ton I wasn't explained at the other location.

Had perfect service and purchases there for several years. Upper management trashed this and is…read morecontinuing to mismanage and degrade the store. Too bad the employee work hard and are kind.

I should have known better not to give them my business from the very beginning. We showed up on a…read moreSaturday at 4pm - clearly during open hours. The door was locked. Workers and customers were inside. When I tugged the door an employee came and said they were closed, I said what? We're here to open two new phone lines and buy two iPhone 13s, that is when he decided to "be open" and let us in. WTF? At the moment I didn't care, because I just wanted to get our errand done. We activated two new phone lines after switching from another provider. Fast forward two weeks later: I find out that the iPad we bought since they had a promotion for $300 off, THEY opened a 3rd phone line WITHOUT OUR ACKNOWLEDGEMENT. We found out the hard way when we saw our first bill. On top of adding the line, they decided we wanted equipment protection plan on it?!!. Outrageous. Next, they forgot to give us trade in credit for my iPhone. I had to call Verizon corporate customer service to get this corrected. I called the store to let them know I was good to return the iPad because we were not told the correct info, and the employee said we could not because it was past the 14 days. I called Verizon corporate, they indicated they was not correct, it's 30 days. I called the store back, told them the right info, didn't even apologize. Again really?! I had to write this review because there has been no accountability. I get it their employees get commission for all their sales, up-sells, and accessories, BUT DO NOT sign people up without disclosing costs and purposely not giving out the proper information. Since then, I have been on the phone with Verizon Corporate Customer service fixing the last 3 statement bills for over 5 hours total on 3 separate calls- all been soooo off by $350. They even advised me to never go to this store! Biggest mistake, next time going to their actual corporate store.

TV box would not power on. Troubleshooting via website was a bad experience, eventually told to…read moretake the box to the store to exchange. A customer service rep met me at the door and when I mentioned I needed an exchange, Alex promptly retrieved a replacement box and sent me on my way within 3 minutes of my arrival. I visited the store around 1:30pm on a Tuesday - perhaps lighter customer traffic at the time contributed to the expedient service.

I signed up for their fiber optic internet service along with 2 cell phone lines and 2 tablets via…read morethe Chat feature on their website. The agent assured me that there was fiber at my new home. In speaking with a different chat agent afterwards, they told me that they DO NOT offer fiber optic in my area. I tried to get a supervisor on the chat. About 20 minutes later someone came on claiming to be one but couldn't cancel my order. I can't believe I was lied to and I have it all in the printout from the chat feature. After 2 hours of this nonsense I signed up for a call back...5 days from now! What a completely BS business they run. I see other reviews next to mine and no comments from the company. Telling!

Stopped this AM as my cell phone had no internet.. Thought…read moreneeded a new cell phone.. Umar was friendly & polite ... He opened my cell phone & spot checked for issues. He found a data app turned off. Internet watering 110% now. He showed me how to check for any issues in future. Umar was great & highly informative!!!

100% reccomend my homie weston and victor. they r legit rlly helpful and nice. 10/10 experienceread more

I called Astound intending to cancel my service because my price had increased past where I was…read morewilling to pay, but Leila (not sure of spelling) was very helpful and was able to get me a great plan. The call also went through quickly and I spent a very short time on hold while Leila found the relevant info. Astound generally has pretty reliable service for my needs as well.

I called Astound, with the thought process of canceling the service because of the auto increase…read more However, Dominick (Customer service Supervisor) was able to turn the negative experience into a very pleasant one. He handled everything professionally and figured out the relevant plans to be applied in order to win the customer experience. I was on the phone for almost 2 hours though. So, not very happy about that.

i was unable to receive incoming phone calls. they were going directly to email with the caller…read morereceiving the message that my voice mailbox was not set up. All my calls were being forwarded to an unknown number. Several techs attempted to correct the issue to no avail. Then Jimmy at the Schaumburg store who was a relatively new employee (2 months) came to the rescue. He not only solved the problem, but made me trust that he knew what he was doing. He's very personable & you can tell he enjoys helping people. He should get the EMPLOYEE OF THE MONTH award. If you have any issues with your phone service, I highly recommend you visit the Schaumburg location & ask for JIMMY!

It was time for a new phone. I decided to go to Xfinity right when they opened at 10 AM on a…read moreThursday to avoid crowds. The store opens at 10 and I arrived at about 10:02 - there was a line checking in. There were about a dozen people in front of me. The wait wasn't terrible but was about 30 minutes. The store associate who worked with me was pleasant and knowledgeable. I told her what I was looking for and that I wanted to trade in my old phone. I was given a fair price for the trade-in. The iPhone couldn't be discounted although I did try to negotiate. Not sure if the manager could have done something, but I chose just to move ahead. The process to get the new phone took about 20 minutes. At that point, you are brought to another area where you wait for someone to help you activate the new phone and transfer the contents from your old phone to the new one. I waited about 20 minutes for that store associate to help. The phone needed to update it's operating system, then switch to the transfer process. This took between 30 and 40 minutes. I added a few accessories since I had a 50% off accessories coupon. At that point, the second associate I worked with asked if the first one had gone over my bill with me. No, she hadn't. This associate went through my bill and found a way to save a few dollars a month and add services. I chose not to do it then and got the offer in writing so I could return to the store another time to take them up on it. Overall, the store associates are knowledgeable but vary in the level and quality of service they provide. The waits are too long - especially since some store associates were milling around not helping anyone. That isn't a good look for any business.

Nazir showed up on time and helped me find a port in over an hour. He ran around to make sure the…read moreservice was running smoothly. Plus he is super extremely nice and polite. he asked me everysingle time before moving my stuffs even its just 1 feet move All in all, it was a good experience

Constant buffering. Sporadic streaming. Sometimes can't stream at all. Planning on going back to…read moreComcast. HP was installed in our building cuz the ex-building managers husband or ex husband was connected to HP. It's the worst. Just don't.

Great internet speed, especially for the country! I've only had one outage, and was able to talk to…read morereal person when I called. I've been very happy!

I recently switched internet providers from AT&T to e-vergent for my business. Wish I had done it…read moremonths ago. I am saving 25% over AT&T (which was 25% less than Comcast) with much more speed. Although I did have to pay for the installation hardware the savings will make up for it in the first 6 months. It has now been 6 months with no issues, and we are very happy. Now are switching our home service to e-vergent also. In addition, our family is always looking to support smaller privately owned businesses which e-vergent is.

Never in my 54 years have I experienced such truly awful customer service - not just completely…read moreunreasonable, but insulting, threatening and damaging. From the very beginning of our correspondence weeks ago right through to today, their tone has consistently been highly unpleasant and confrontational. They have sent me a string of emails telling me I am a liar, bullying and threatening me in numerous ways. These emails have not just been due to one person having a bad day. Multiple people at the company have threatened and insulted me day after day. What started all this was that they charged me for a hosting service that I never received and at the time of the charge they knew they could not provide me with the service because I had already migrated all my domains away from them. I gave them good warning that I would dispute the charge with my credit card company if they did not remove it. I did so and my credit card company found in my favor and did a chargeback. Their response has been remarkable. First, they say they have sent the bill to collections. Second, they have repeatedly promised they will take me court - not just one suit but two: one for "defamation" and another for "fraud" for lying to my credit card company. Third, after finding out I am an ethics professor, they said they would lodge a complaint with the "administrative department" of my university about my unethical conduct. Not only have I been entirely honest but I have repeatedly tried to move past the insults and threats to explain my perspective to them. I even sent them summaries from chatGPT and Google Gemini explaining why the chargeback was justified. They were never willing to consider my perspective, and were instead extremely aggressive and insulting. As an illustration, instead of responding to the points I had just made, one email began "Blah Blah Blah You are a liar and a thief Ethics professor who teaches not to lie but does it himself YOU ARE A HYPOCRITE." The last email I received was just one line long: "Have fun staying in collections !!!!" They are holding to the line that their terms and conditions say I had to cancel before the renewal date in the way they specified. It is true I didn't do that. I never claimed to have done so. It doesn't matter. Not only did the circumstances provide more than sufficient reason for my credit card company to do a chargeback, but charging for a service you know you cannot provide amounts to deceptive billing. The charge went though automatically, so I don't hold that against them. However, their refusal to remove the charge is clearly unethical. In addition to their appalling conduct in communications with me!

Stay away from these unprofessional scammers. Their invoice notices for my upcoming 3 year renewal…read morewent to my spam inbox and went unnoticed until they charged me today. So I immediately contacted them and asked them to cancel my service and refund me as I was not interested in the substantial price increase or another 3 years of service. Their response was that I was given two renewal notices and that I had signed an agreement for auto-renewal (back in 2014) and that they would refuse to cancel my service and refund the $200 that was charged to my card, despite my request literally happening hours after they submitted the charge. After insisting they won't refund and cancel the service, I informed them I would simply dispute it with my credit card company, which I did. Then they promptly said they would send it to collections and tack on their legal team fees to the debt I apparently owed. Then they canceled my account and can no longer access my account and will be charged for 3 years of service I'll never receive nonetheless. This is bad business. Period. I could see being reluctant to refund a charge days, weeks or months after it occurring, but this was literally on the exact day of the billing cycle. Stay far far away from these scammers who don't know what good business is. I have already filed a complaint with the BBB and now looking into filing a complaint with the FTC as it seems quite a few people are having similar predatory billing issues. I HIGHLY recommend folks contact the FTC and their state Attorney General regarding this company's shady business practices.

Just to be fair my complaint IS NOT about this location, it is about trying to get my 85 year old…read moremother's FIOS fixed: she has no internet, no phone service and no television service. She lives in NJ and I live in IL, so I can't just "pop over" and try to help her. My mother uses her land line to talk to all of her friends, the internet to send emails, and she watches the news and her favorite shows on the TV. Without her phone, internet service and the television she is cut off from the community of her friends and the rest of the world. COVID has isolated her enough, however, VERIZON has her COMPLETELY cut off from the rest of the world. She says this problem has happened to her four or five times in the last few years. Certainly sounds like FIOS service in Nj isn't very reliable. She called us this evening absolutely at her wits end, she says she has spent HOURS on the phone calling Verizon and can't has not been able to get her FIOS problem fixed. My mother gave us all of the phone numbers she has used to call Verizon to get tech support. It took my wife 30 minutes just to get onto a waiting queue to get tech support. Hold times are approximately 1hour, wow, Verizon apparently really does have an unreliable system if they have that many people calling for support. As of the time I have gotten to this part of my complaint, my wife has already been on hold for over 30 minutes, with no end in sight. So VERIZON, what does my 85 year-old mother who lives alone, and isn't really tech savvy, need to do to get this problem fixed?

If you live in the NW Suburbs and you need Verizon hardware or customer service, this is the place…read moreto go to. The sales reps here are friendly and attentive and will not hesitate to explain all of your options before you make a decision. In my case, I needed a new screen protector for an older phone that is not supported. Instead of being blown off, they suggested I either contact the manufacturer or they could look in their local stock. I chose the latter option. When they told me they did not have what I needed, they did recommend an outside kiosk to remedy my need. This is Service 101. In the short term, this Verizon location did not get my money. But in the long run, they get my future business and possibly business from other people that read this review. And it is service like this that makes me stay with this Verizon.