WOW!!! This AT&T store in Arlington Heights is the real deal! Was greeted upon entering, the…read morestore is immaculate, and there was no wait time! Jayson I. went above and beyond to help me with setting up a new phone that I had (stupidly) purchased elsewhere. Jayson is very professional, knowledgeable and was able to fix the issue immediately! Extremely impressed with the entire experience! Thank you, AT&T, for having such a fine man on your team!

Beware. The manager pushes unethical practices. We were told we were getting two free Apple watches…read moreonly to find out that night that we were wrapped into a three-year contract with all these additional costs associated. When I went back to ask the associate manager, who was there the next day to support me with getting this fixed, she told me she would not help me fix his problem and I needed to come back two days later when he was on the clock. Additionally, we found out later that he also changed our plan from what we discussed in order to finagle the "free watches" which ultimately is costing us more money. I felt so uncomfortable going back that I had to go to two other stores to try and get this rectified. Never again and I'll be reporting him Illinois Attorney General's office for unethical businesses practices.

great service Got a new battery installed and took only 1…read morehour They also gave me a new screensaver and power cord at no charge Very happy !

Punctual with an estimate. QWERTYUIASDFGHJKLZXCVBNM,. IS THIS 85 yet? This is so annoying. I will…read morenever use Yelp again

Great Verizon it's located in the parking lot of a strip mall. It's a decent size store with tables…read moreand chairs in case you have a little wait. The store can get busy at times but they usually have the place well staffed so you won't be waiting too long. They have an efficient system where they check you in as soon as you come in so that you know where you are in line. They even send you a text to let you know when your next. I found the staff to be very knowledgeable and helpful in explaining everything step by step. I was getting a new phone and they even gave me money for my old phone which was awesome. Overall I had a great experience here and will be making this my primary Verizon store.

I m having terrible experience with Verizon to get some hep on unlocking the sim…read moreCard It IS JUST TERRIBLE hanging on phone for 50-60 minutes for five days in a row , everyone keep saying that it's wrong department and keep retransferring to each other Phone is completely paid off but I m just stuck now I want to switch to different carrier but now my completely paid off brand new phone stuck here

If I could put zero stars I would. I paid over $100 for my iPhone 6 screen to be replaced and…read morewithin six weeks the glue between the glass and the framing started separating (which after research found out this is due to cheap and sub par replacement parts). Although I paid for a 1yr warranty the store refused to replace or even help fix their wrongdoing, and insisted that I pay full price again for a replacement because the screen has a hairline scratch which voids their warranty. The warranty they offer is obviously subject to their discretion at which they will use any excuse to not to fix. This issue seemed second nature to them which made me realize this is a scam they frequently use, and more importantly us to pressure women into further sales. I wouldn't wish this treatment upon anyone.

My girlfriend has a cracked screen on her 3GS. We got there and the guy who helped us was VERY…read morehelpful. We got there and he fixed her cell phone in much less than 15minutes. It works great and she has no problems what so ever with it . If she knew it was going to be this quick and painless she would have came much sooner. I highly recommend this store

TV box would not power on. Troubleshooting via website was a bad experience, eventually told to…read moretake the box to the store to exchange. A customer service rep met me at the door and when I mentioned I needed an exchange, Alex promptly retrieved a replacement box and sent me on my way within 3 minutes of my arrival. I visited the store around 1:30pm on a Tuesday - perhaps lighter customer traffic at the time contributed to the expedient service.

I went in to try to lower my bill . A rep on the phone actually lied to me and said I would get…read moreDisney plus and Hulu free , which wasn't the case . The person in the store had me do a zoom call with a virtual assistant - why couldn't they help in the store ? All in all covert frustrated with Xfinity and lack of customer service.

Good experience! Sold my old iPhone x and iPhone 11. Safe location and smooth transition. Thanks.read more

They stole xbox s one bundle that was 200 they never sent us the money they kept the game .read more

I have been a customer for AT&T for many years in two different cities. I have f]dealt with many of…read moretheir people. They were always knowledgeable. Joycelyn at this location is the best yet. She was very helpful on this the first day that I went in there for help. She was very helpful and knowledgeable . She was also very friendly and was a great representative for her company. I did not know a lot about my smart phone and she was very patient. She even had me laughing at my mistakes and helped me to remember the lessons in use that she showed me. I strongly recommend her and this store for folks needing a new phone or plan.

Getting the run around from multiple AT&T customer service specialists thanks to Richard at the…read morestore **cking up the actual trade in of existing devices for two new phones that we were eligible for upgrades on and to receive promotional credits towards the two new phones. This should have been a simple process and Richard completely **cked it up. I online ordered two new phones with the trade in credits queued up for the old phones. WE simply needed to go into the store and pick up the phones. Richard cancelled the online order that had the trade ins queued up already, and then processed the phones again as purchases and conveniently forgot to notate the trade ins previously queued. I cannot "simply drop off" the phones at any AT&T store as Richard stated when a follow up call was made to him after I saw that he didn't set up the purchase of the phones correctly on the receipt with any associated trade ins. During the follow up call he had the audacity to blame it on my daughter not knowing what color phone she was getting during the pickup of the online order that led to the cancellation of the order. Soooo...I've spent an extra three hours dealing with customer service overseas and having to provide IMEI numbers and all kinds of random bullshit just to get an email that will show the PROMOTIONAL CREDITS that SHOULD HAVE BEEN APPLIED IN THE STORE by RICHARD (who by the way, has nothing but "lovely" things to say about his regional manager). I still have not received the email with the trade ins and the associated promotional credits for this transactions that Richard completely botched. Caveat EMPTOR. These guys are weasels.

Had geek squad come & transfer my data to a new desk top computer…read more.. Gordon called to inform me time he would arrive. When he arrived put covers over his shoes Told me how transfer would transpire. He was friendly & polite... He explained all bells & whistles with new desktop. Computer is working 110% !! Reccommrnd Gordon from Geek Squad ..

We came here specifically to bring my Mother to the Geek Squad with her printer, which is too heavy…read morefor her to carry. My kind husband was happy to do it. I do not recommend Geek Squad. They used to come to her house, but now they charge $55 per trip. You need to make an appointment for the Geek Squad services that you are charged for annually. There are only two people working the counter, and for us, they ran over half an hour behind. They do not provide enough seating for everyone waiting, and there are a lot of elderly people who have come, with their computers, printers, etc. For assistance. As far as merchandise, nothing impressive selection-wise or price-wise compared to shopping online. There are more people working Security up front than offering help on the sales floor.