WOW!!! This AT&T store in Arlington Heights is the real deal! Was greeted upon entering, the…read morestore is immaculate, and there was no wait time! Jayson I. went above and beyond to help me with setting up a new phone that I had (stupidly) purchased elsewhere. Jayson is very professional, knowledgeable and was able to fix the issue immediately! Extremely impressed with the entire experience! Thank you, AT&T, for having such a fine man on your team!

This was the worst experience coming to the store I had the terrible time after they made me a lot…read moreof promises Hector not very responsible young man very disappointed and broken promises 3 months of terrible service incredibly frustrating disappointing and I'm paying for it the whole time I would not recommend this store or AT&T air internet it is not in all areas acceptable no reception and they know this they have charts to tell them where this works and where it doesn't work and they sold it to me anyway

Stopped this AM as my cell phone had no internet.. Thought…read moreneeded a new cell phone.. Umar was friendly & polite ... He opened my cell phone & spot checked for issues. He found a data app turned off. Internet watering 110% now. He showed me how to check for any issues in future. Umar was great & highly informative!!!

100% reccomend my homie weston and victor. they r legit rlly helpful and nice. 10/10 experienceread more

What should have been a 30 second stop to get a product already purchased from a locker turned into…read morealmost a half hour. The locker system was not working. When I tried asking a staff member for help she was very rude and not willing to help me. She also said the only staff that could help were two gentleman already helping guests. After a 10 minute wait 2 more staff members came out from the back room. One came over to help. He was able to reboot the locker system and when we could finally open it my product was not in the locker. He then informed me that it was in the safe and he would get it. That was another 10+ minutes. He was very helpful but the entire process was a train wreck and should have never happened. If you are going to offer lockers for convenience they should be convenient!

Thankful they were able to quickly resolve/fix my phone issue before I needed to leave for another…read moreappointment. Learnings on my side - I should have set up an appointment and I was not aware needed to sign-in on the tablet in front of the store upon arrival (with or without appointment). Shortly after arriving and after another person who entered store after me was checking in, was informed by an employee that I needed to check in. Keep in mind that even with appointment, still need to wait until they finish with current customers - just moves you to the top of the wait list.

TV box would not power on. Troubleshooting via website was a bad experience, eventually told to…read moretake the box to the store to exchange. A customer service rep met me at the door and when I mentioned I needed an exchange, Alex promptly retrieved a replacement box and sent me on my way within 3 minutes of my arrival. I visited the store around 1:30pm on a Tuesday - perhaps lighter customer traffic at the time contributed to the expedient service.

I went in to try to lower my bill . A rep on the phone actually lied to me and said I would get…read moreDisney plus and Hulu free , which wasn't the case . The person in the store had me do a zoom call with a virtual assistant - why couldn't they help in the store ? All in all covert frustrated with Xfinity and lack of customer service.

Great customer service from start to finish. I brought in a cracked-back iPhone, and Phone Mart…read morehandled the repair quickly and professionally. They even helped me transfer data to a newer phone they had for sale. It's nice to find a place that does both phone repair and trade-ins under one roof.

If I could, I would rate this place 0 stars...I went in to get my screen fixed and they said it was…read more$290 to fix, not bad at all but then when they fixed it. there was a black blob on the side of my phone IN THE PHONE so I went back and had them fix it. Now I am getting notifs about something misplaced or something that is not genuine apple so they did sometning IN MY PHONE when i didnt pay them to do something like that. Yall wish me luck. Imma go get it fixed AGAIN!

Paul. Amazing. Was quoted 200$ to get my screen repaired at another place. He offered 90$ for a lcd…read morescreen or 150$ for an oled replacement. Both prices are amazing. Also very quick service, accommodating, and trustworthy! He does business very well, and was easy along with enjoyable to talk with. I would 10000% recommend this shop.

BAD ATTTUDE WITH LACK Of COUSTMER SERVICE…read more I went to fix the Screen for my phone. Got it fixed and asked the question twice regarding the warranty. The guy at the front desk gave gave no answer and only said you paying Cash or Card. He didn't want to answer the question but interrupted me saying "YOU PAY CASH OR CARD" Don't recommend this place at all who don't value the costumer.