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    Pack & Mail Plus

    5.0 (6 reviews)
    Closed 9:00 am - 3:00 pm
    Updated 2 months ago

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    Fantastic service! I wish I would have google him sooner. Reasonable, professional, accommodating and FAIR. Thank you, sir

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    Demar Logistics

    Demar Logistics

    1.6
    (49 reviews)

    Ordered my equipment from Sears and was a little nervous when I found out Sears wouldn't be…read morehandling the delivery or a reputable carrier - turns out rightly so. The package I ordered was over 200lbs and I didn't want to bother friends or family with picking it up myself so I decided to have it delivered and sears assigned Demar to deliver. Due to the weight and size of the package, the delivery was almost the same as the part - which was fine with me since I wouldn't have to handle it. I was given a delivery date of two weeks. Two weeks goes by and no package or phone call. So, I call in and get a relatively rude customer service agent that explains it's due to arrive at their local facility that day and I should get get a call soon. Two days goes by and I get a call scheduling a delivery for the following week (a total of 3 weeks delivery time, one week late, and ZERO updates on any of that, but at least it was being delivered). The day of delivery arrives, I cleared my schedule for the 4 hour window they provided and I get a phone call bright and early from a representative. They explain to me the package is lost and they are looking for it but it wont be delivered today. I received a slight apology, no empathy, and very little assistance from the person who helped me - lead me to believe this happens a lot. I was told I would be contacted later in the day with an update. By the end of the day, still no phone call, so I call in myself. Once again, no apology, empathy, or concern and they tell me it still can't be found but will call me the following day after looking one last time for the massive package. The following day, no phone call AGAIN, so I call in myself AGAIN. When I call in, hopefully for the last time, the representative explains that it is officially lost and will put in a note to Sears - no apology whatsoever and a very, "no big deal" attitude (another red flag that his probably happens DAILY). The delay in declaring it lost made it more difficult for me to put in the order cancellation with Sears and more difficult to get the issue resolved. Overall, I will not be using Demar again, nor any company that uses them. I wouldn't have a problem with any of this if they just handled it better. I completely understand these things happen, but the fact that they could absolutely care less was just way beyond rude. I shouldn't have to lose my temper to get an apology or an immediate fix - the fact that I handled the situation with composure was not a sign that I wasn't angry. I would encourage anyone that is being assigned them as carrier to change that QUICKLY and if you cant, call them frequently to get updates on your package. They have a negative online presence for a reason, they have also been in business for 30 years and have 0 customer service awards or accolades, and the lack of surprise when they discovered my package was lost leads me to believe this happens a lot and/or it was stolen - regardless THEY DON'T CARE ABOUT YOU OR YOUR DELIVERY, YOU ARE JUST A NUMBER TO THEM.

    This "shipping company" is a disaster. They've had my couch for weeks now, and finally scheduled…read moredelivery for today - Thursday, 1/2/2014. I arranged to spend the day at home so I could be available to receive my couch, which was already late, during their giant time window of 1-6 pm. They actually call me after 1 pm - during the actual delivery time window - to tell me the couch is NOT COMING! Great, why don't I just go back in time and plan something else for today? And let me clear my schedule for tomorrow, so I can get it then. Oh, what's that, Demar Logistics? It's not coming tomorrow either?? Oh, the first day available after it's suppose to arrive late on a Thursday is... the following Monday? You know how real shipping companies give you a tracking number, and you can see where your package is? My tracking number, which I've been checking every day since my package became late, provides only this information: December 18: Received December 19: Shipped It's now January 2nd. Demar Logistics, your website refer to your "core competencies," but aren't you supposed to be a shipping company? I would therefore argue that you have no core competency. Yelpers: Whatever you do, don't ship through Demar Logistics. And do your very best not to buy anything from a company - a lowbrow company like K-Mart, for instance - that would ship through Demar instead of through a reputable, name-brand shipping company.

    New City Moving

    New City Moving

    4.5
    (1.3k reviews)

    I am a professional home organizer and have been using New City for many years, as part of my job…read moreis to also manage client moves from beginning to end during the spring and summer months. New City Moving used to be my favorite out of them all in Chicago, but since they were bought out by New Sons, everything is going down the tubes. My recent move job went as follows. Movers showed up 25 minutes late on move day, had the audacity to ask for a tip, over-rode my instruction as to arrival time at the new location and approached the front desk to start unloading before my arrival, after I told them we had the elevator booked at a certain time. Apparently they had a full move after mine, which is something the "old " New City never did, so they were in a rush. I was willing to let all that slide until the next day I noticed that they drilled too far in to my clients dining table while assembling it and cracked the top of it in four areas. Funny how the lead Juan made sure to point out any items while packing that were previously damaged, or scratches on the floor of the new unit when we entered, but neglected to inform me that he busted my clients table right before he left for his next job. oh and for the record, I had tips for each team member on both pack and move day. point is, no one in service should ask for a tip. it's tacky. This company had turned in to a disappointment.,

    Nick and crew arrived timely. They packed the house content. Moved my belongings with care as many…read moreof my items I wanted packed and secure to be moved to a storage facility. I was so impressed I bought them a cooler with ice and drinks!

    Pack & Mail Plus - shipping_centers - Updated June 2026

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