Great local small business. They go out of their way to help you with basic services. Always a friendly hello just when dropping off a package. Recently they reprinted a label I needed at no charge. read more

I asked to send my package via UPS three times. After the store closed I got a text from USPS asking if I wanted tracking. I believe they charged me the price for UPS but sent the package out by USPS because it's cheaper. I will never take anything to these people again. read more

This is a hard review. The employees are nice but they don't know how to say the simple words of "sorry" when they screwed up They charged me extra for UPS because they promised Saturday delivery, but when they did the label it was standard ground. I understand but this was time sensitive materials that caused me to double pay due to a reship to get it on time I went in and explained the issue and recommended training. Instead her husband spent 15 blaming me and making excuses read more

Julie was fantastic and helped me all the way through shipping my DHL package to Italy: Customs declarations form, pricing, etc. although it did take a minute, I was glad to get the package prepared and left in her shop's capable hands, complete with showing me the tracking number and that the recipient and I would receive texts and emails all along the way if the package's journey to its destination. Would use this shop again! read more

Very helpful. I found exactly what I needed for packing and shipping a very delicate item.

When the post office is not an option, great little gem in the neighborhood. All services, notary, stamps, packing and shipping. read more

I've been going to this place for 20 years or so but no more! I'll drive to the post office to not get totally ripped off. I needed to mail two tiny hats to my 18 month old granddaughter . They put them in a box, not a mailer envelope and charged me $22. I could have bought two new hats from Amazon at that price. There was a long Christmas line or I would have made a huge fuss. $22 for baby hats that weighed nothing??? They have lost a customer forever. Stay away. read more

When your closest post office is a few miles away, you NEED a reliable mail shop in your neighborhood to watch your back. This is it! The lady that runs the place is as friendly as she can be, and she knows her stuff! Case in point: I had a package that required urgent delivery on Thursday, and I wouldn't have minded a Saturday delivery, thinking it'd be cheaper than overnight. But she told me Saturday delivery would actually be more expensive, as it's weekend rates. That's a far cry from the one mail store I used in West Texas, which neglected to tell me that, and in the case, ended up costing me lots of mental grief. Also, she only quotes me the best and lowest rate that gets the job done, without ripping me off with upsells. For that, I am giving this place and the entrepreneur 5 stars! read more

This was my first time using this Pack N Mail and was extremely disappointed. I had some items I wanted to ship to my daughter in OR. Not very expensive items, but things she wanted. He couldn't give me a price that afternoon, but said his wife would call me on Monday. When we discussed pricing I asked if it would cost more than $100. And he said probably closer to $200. For my daughter I was willing to pay $200. However, when I went in to "talk" to the wife, my items had already been wrapped in huge boxes. She handed me a piece of paper that had all the items she used to pack everything and the cost of my shipping. I'm not joking when I say, it came to nearly $700. This was to ship items that weren't worth $200. I told her I couldn't spend that much and she kept insisting that had to ship the items because she had already wrapped them. I said no and told her I wanted my items. She would not give me my items until I paid for the material she used in the packaging. Mind you these were 5 cardboard boxes and some peanuts and she wanted $200. For Boxes!!! I usually don't get this angry but I can't believe she packed everything before I got there to approve the cost and then to charge me so much for the material I did not want. She said she had already taped everything so it was my responsibility. NEVER AGAIN!!! I should have wrapped them myself and taken everything to the UPS Facility in Palatine. read more

The owners of the place are absolute thieves. We mailed a package using FedEx option paying $31 to the store. The package was not delivered on time but when we checked with FedEx what was FedEx price it appears $11 . This shop just simply added an extra $20 on top of $11 that the actual shipping cost. I think making 300% profit is called a rip off and cheating!!! We will never use this location again!!! read more

The best place to mail packages in the area! The woman who owns it is always so nice and helpful! I go there anytime I've got a package to mail read more

Greedy business!!! Called ahead to inquire cost of DHL envelope to ship credit card left behind for my son in Germany. Was not urgent, so did not even inquire about speed of delivery. Was quoted $39 on telephone. Found it high, but since they were open a bit later than most competitors was going to pay it. When I got there the lady that runs the place was super friendly and kind. When it was time to print label she took it in the back to a man. They started arguing. She kept saying no.... no. He yelled, yes. I thought it was a bit weird. She came back to counter and told me $89.75. I said "what"! That's not what was quoted, she replied that I had misheard telephone quote. I should have left! That is my fault. As I was tired and hungry and needed to get home to walk the dog, ended up paying $85.00 to get it over with. Lady ended up dIscounting $4.75 without me even asking. When I got home, I researched further as I felt ridiculously over charged. I learned, I had paid double the going rate. Word of wisdom, just because you can does not mean you should. Perhaps your business would flourish and prosper if you were fair with your business transactions. read more

Place is conviently located. They take my Amazon returns no problem. They helped me with packing. In and out quickly. It worked out great because it is so close near me. read more

This place is under new ownership. They are cheaters and thieves. The scale doesn't face the customer and after feeling like I was being ripped off I took my package to a FedEx store and they reweighted my package and it was 3 pounds lighter and $25 dollars cheaper. Do not go here. read more

I called to ask about the rate increases and to discuss options and she was very friendly and answered my question truthfully. I always drop my boxes and packing materials here and she recycles them. read more

This is a wonderful place to do business with - very friendly and all of our shipments (Xmas, EBay) have always been handled perfectly. Highly recommend. read more

I had a great experience. I called her because of the reviews I read online. had something special to ship. It is a breaskmilk for my daughter, so I can have some wine at night while on vacation. She used ice packs and boxed it up with care. I would highly reccomend her. Great customer service and attention to detail read more