Best place to go the owner is always very helpful and very friendly…read more The hours are perfect

Everyone should support this amazing small business! The owner always has a smile and is the best…read moreat what he does. He also clearly takes pride in his work.

Bill has shipped delicate electronic equipment for me to international and domestic destinations…read more Customers are always happy with the condition of their equipment on arrival. Service is great and pricing is very reasonable.

I have dealt with many packing, crating and shipping companies and as an experienced professional…read moremyself, I can say that Bill's team is second to none. They are a pleasure to work with and provide the best service in the Chicago area. Their pricing is right on point and they are always willing to go the extra mile for their clients. For anyone that needs to get something professionally packed and shipped--Prime Pack & Ship is the only choice!

Not all UPS stores are the same and by far this one is my go to. Every time I'm there, they're…read morealways so fast and efficient. They get me in and out in 5 mins tops. Sure they may cost a little bit more than USPS, but the services you get here is unmatched. Shout out to Rocky, he's always friendly and helpful.

Horrible experience! Had to get notarization of foreign documents as requested by that foreign…read morecountry. The day that first went there I had no problems with the notarizations of the 3 documents, though I thought it was strange I had to place my address and my phone number where I was to sign. I had to have other documents notarized previously at the downtown Barrington store and did not have to do that. Because this a foreign document it needed to be apostilled at the Secretary of State office, a service that is done at the DMV in Lake Zurich. Just an FYI, the Hague Apostille Convention treaty, established on October 5, 1961, simplifies the process of legalizing documents for use in foreign countries by allowing a single apostille certificate to be accepted instead of multiple legalizations. The SOS office would not accept these documents stating that the notarization was done incorrectly, and that I had to go back to the notary and have him add in the "notarial paragraph". This wording states that the notary has witnessed the signing of the document, acknowledged signers, and their identity in a separate sworn statement and placed it in that document with their seal. When I requested for him to do so, he refused and then proceeded to tell me that I should write it in or type it up and he would then sign it. He proceeded to tell me that he did not do anything incorrectly and even when telling him that this was what was requestsed by the SOS office and showing him a document from the SOS as to how it should be requested, he again refused. He was very rude, wanted me to do something possibly illegal, and certainly did not want to help the situation. I am extremely disappointed in this location and UPS, as they absolutely have NO standards for notatizations. It seems clear that procedures for notarization in Illinois is NOT being adhered to, most likely because there has not been any training on this and the situation made worse by arrogance and ignorance on the part of the Notary. DO NOT USE this location for anything related to Notary services, as you will ultimately have to go elsewhere for things to be done correctly! Unfortunately, this subpar outfit charged me $20 for their services, which was of NO USE!

Our church was trying to return some large tables and was getting a major run around from another…read moreshipping company. One call to AIT and Jan, who gave world wide amazing customer service took care of my issue. For 3 days we were dealing with this shipping issue. Jan resolved it in less than 20 minutes. She was professional, polite, patient, understanding and kind. In these days and times to even speak to a live person is a miracle. So I give even more stars to AIT for having such great staff. If we need shipping in the future this will be the company we call and so should you.

I'm only leaving a 1 star review because I can't leave a 0 star review. They are beyond horrible…read more My experience with AIT World Logistics was marked by poor communication, significant delays, and financial loss on my part. On June 16, I never received a notification regarding the scheduled arrival time on June 17--no phone call, text message, or email was sent. I had to follow up twice that day just to obtain the installation window so that I could coordinate someone to be present. After two phone calls I was given a window of 2-5pm the following day (June 17). My father arrived at my home on June 17 and was ready at 2:00 PM for the scheduled window. He waited the entire window -- and an additional 45 minutes -- before the technician finally arrived, nearly two hours late. By then, no one was available to meet the technician in person. I had to rearrange my own schedule and was late for a scheduled appointment with a client in order to coordinate with the technician over the phone just to ensure the hoop installation could proceed. This was a birthday gift for my son, whose birthday was on June 21, so I had little choice. However, this disruption directly affected me in terms of my job and my professionalism. When I returned home that evening, I found the new hoop left in the driveway and being rained on, even though my wife arrived home while the technician was still there and it could have been brought into the garage. I had to move it myself after a long day. I called to file a complaint on Wednesday, June 18 and requested a free haul-away service as compensation for the inconvenience and impact upon my job. I was told that only a manager could authorize that, and I would receive a call back. In the meantime, I PAID for the haul-away service of the old hoop as an add-on to my existing order, being told that it would be completed during the technician's return visit on Friday, June 20. On Friday morning (6/20), I moved the old hoop from my garage and back to the driveway. When I returned later that day, the new hoop had been installed but the old hoop was still there -- the haul-away had not occurred. Additionally, there were bits of trash and equipment strewn all over my lawn that I had to pick up. As of that point, I had still not received a return call from a manager. I had now paid for a service that was not rendered. On June 21, I called again to report the issue. I was told someone would return to complete the haul-away within 24-48 hours, and that I would receive notification beforehand. I also requested to be contacted by Jacque, the manager for the region, so that I could directly communicate about this ongoing issue. I received a voicemail from Jacque and called him back within 1 hour but received his voicemail whereby I left a message. I have since called two more times requesting an email from him but have, to date, not received one. As of today, July 1, the old hoop is STILL sitting in my lawn. Not only have I paid for a service that has not been rendered, but I also remain concerned about safety--my children are actively using the new hoop with the old one still behind it. If one of them is injured due to this negligence, I will have no hesitation in pursuing legal action.

5 Stars I cannot say enough great things about the FedEx on…read moreRoselle Road in Schaumburg! I was in a serious time crunch and needed business cards printed ASAP. Courtney, Michelle and Itzel went above and beyond to get the job done--and incredibly, they had everything printed and ready in under an hour and a half! Not only were they lightning-fast, but they were also professional, friendly, and so easy to work with. Their efficiency and kindness truly made a stressful situation so much easier. I'm beyond grateful for their help and highly recommend this location to anyone in need of quick, reliable print services. Thank you, Courtney and team--you saved the day!

I had a package that required a signature and kept being delivered in the middle of the day so I…read morewas not home. I had attempted to handle the situation on the website and call customer service on my own but was not able to get direct help or information. I walked into this fedex because someone would have to talk to me. I asked if he could help me schedule the delivery for a time that I would be home or change it to pick up in store. The guy (wearing a plaid flannel so I assume he was the manager) handed me a business card, told me it would call the store directly and then he would transfer me to customer service where he assured me that someone would pick up (I had already sat on customer service for 20 minutes previously with no answer). THANKFULLY I stood in the store and let him listen to the hold music with me. After 10 minutes he assured me that someone would pick up. I told him "it's already been 10 minutes, how long do you like to be on hold?" he laughed, walked to computer, messed with the FedEx website same as I had, entered my tracking number same as I had, and told me that I would have to contact the sender to change the shipping instructions. I am mad because if he had taken 2 seconds to listen to my issue we would have both saved 30 minutes of hanging out in a FedEx. Thanks for nothing to that guy, I wish I had his name to list here. I would pay extra in shipping if it meant I could receive packages from anyone but FedEx.

Could not have nicer things to say about the print quality and staff at this FedEx Print & Ship…read morelocation. I have used their print services twice: invitations and wedding signage/programs. Both instances I was impressed by how quickly they get the job done, quality of paper & ink, and paper options. They also offer cutting services to ensure edges are straight and clean. I have worked with Joyce, Brent, Kathy, and Chris over my couple of visits and all have been professional. I will certainly continue to use them for special occasions knowing how consistent they are. Tip: There is a $2.50 surcharge on each order under $50. Email print docs to usa1069@fedex.com for quick, easy print services.

Kathy rocks, she's great. Came in, service was quick and what I needed. She helped me get the…read morecorrect size box. Thank you.

Super convenient, friendly staff and be patient when it's busy, which is rare. They always come…read morethrough. So many services available , one stop shop.

Your team has been absolutely pathetic. They were meant to ask for all the documentation on…read moreSaturday. They left one out and only told us Tuesday, we promptly submitted it and were told it was released from customs on 1 SEP. IT IS STILL NOT OUT FOR DELIVERY It was rescheduled so many times and the last one says Wednesday but it was NOT delivered and it is STILL not even out for delivery Nobody has been updating us. Nobody on the phone is helpful. This is a very time sensitive package and there has been absolutely NO customer service. We are appalled

veteran owned, amazing conveniently located shipping location. you can drop off UPS, FedEx, USPS…read moremaking it a one stop for all including notary services, fingerprinting, and car registration. Zach is awesome and he had let me know they also make custom t-shirts. it's really calm and cute inside too!

From the owner: We are a veteran owned and family run shipping and printing company. We specialize in all your…read moreshipping needs and have years of experience. Not only can we ship what’s most valuable to you but we provided exceptional customer service.

I love this Great place, fastest shipping and nicest agent. Always friendly and filling out…read morepaperwork fast. Recommend

Great place, fastest shipping and nicest agent. Always friendly and filling out paperwork fast…read more Recommend

Arrived at the FedEx to print and the computers were down. Had to reset the computers and this took…read morea while. If you are in a rush and expect these computers to be up and running as all customers would, call in ahead of time to ensure the computers are up and running.

I spend 300k per year with fed ex as a business and drop off at this crap hole every day for the…read morelast 10 years. The one time I go to the counter to ship a personal package the insanely rude African American fat lady behind the counter who was giving the the customers in front of me a hard time told me I had to show proof I moved for the return address. I said take a look at the shipping labels I just dropped off and use my fed ex account instead. She then started screaming at me. when is a return address important and needs proof of address? Usps and post office doesn't require it. I ended up going to ups and gave them my $200 to overnight a package. I've decided never to use fed ex again. This rude lady just cost fed ex 300k per year. Bargain seekers thrift inc