1. AIT Worldwide Logistics

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    Palatine, IL

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    AIT Worldwide Logistics

    1.3 (269 reviews)
    Open • 7:00 am - 11:00 pm

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    Custom hardwood furniture left in driveway out in the weather by AIT driver

    OK communication ahead of time about when they were supposedly coming to deliver our furniture, but absolutely lousy follow through. Waited all afternoon for the delivery window, finally called the local terminal an hour and a half after the scheduled delivery window ended and was told that they would deliver it the next day. No call from the driver or from AIT dispatcher to let me know that I would be waiting all day with my thumb up my Axx for nothing. I told the terminal contact not to deliver before 2pm as we would not be there, so of course the driver delivered at 1pm, lying to a neighber saying we had given them permission to just drop the items off which was absolutely not true. All boxes were strapped together on one pallet and left out in the weather. One of the boxes bundled on the pallet was pressed into another, damaging the dresser we had ordered. Terrible company, does not respect their clients' time and showed extremely poor communication and service. Do not recommend using these clowns.

    There were two nails/screws driven into the front of box (where screen faced)
    Jessica J.

    This has to be the WORST freight/logistics company out there. I have had two HORRIBLE deliveries from AIT. Both times I was given a SIX HOUR WINDOW that the delivery driver showed up almost an hour outside (4:45PM for a 10a-4P window). Never called. I ended up calling. Both times the TV delivered has a 2 person threshold delivery requested and ONE very elderly woman who can barely walk was the ONLY delivery person. The first delivery of the 75 inch TV we ordered from Sam's Club was beat up and the box was damaged, but the driver (who by the way could barely get it on a dolly and had to have my husband help) told us it was Sam's problem and to call them for a return. Second time - same driver - I met the truck and she told me that the box had nails in it and was crushed by 400lbs of items on the pallet but she HAD to deliver it as she was directed to. I refused to take that TV (as I already have a broken one that AIT won't pick up even though I have a return order from Sam's). She told us they knew it was probably broke but they are told to MAKE customers take the item. Additionally, when I called to see where the driver was the dispatch told me they NEVER send two people no matter what the order says. I have notified Sam's club. Additionally, not that their needs to be anything else the told us that we should just pick stuff up ourselves because AIT is so shady. Really?

    AIT provided delivery date and time since day one. Sept 10, 2024 9am-1pm

    0 Stars would be more fitting for AIT. ATTN: Sam's Club, do yourselves a favor and end your shipping contract with AIT, they are already making you look bad. I purchased a griddle from Sam's Club. Within a reasonable amount of time, Sam's Club notified me of the shipment. On AIT's website, they gave me a delivery date and time of Tuesday, September 10, 2024, from 09:00 am - 01:00 pm. I see that a signature is required and I want to inspect the item so I took the day off work. FF: Sept 10, 2024, 01:30 pm... I used AIT's online chat, and a lady named Yuliana told me that my delivery was never out for delivery today. I told her that I took 8 hours off of work to sign for and inspect this package, and I want to be reimbursed for the wasted time. She told me there was nothing she could do about it and told me to contact Sam's Club. I tell her it is not Sam's Club's fault, it's AIT's fault. I did my part and paid for the item. Sam's did their part and shipped the item. AIT gave me a delivery date and time and has not fulfilled their part. Yuliana then disappears... the next lady Isabel appears and asks what I want and I tell her I'm looking for Yuliana because she is hiding behind her keyboard and is running away from the problem at hand. Isabel quickly disappears too. Then I get Jackie. Jackie asks what I want, yadda yadda yadda... She tells me all the other ladies before her went to lunch and that my delivery has been canceled and sends me a screenshot... My delivery was canceled Sept 10, 2024, at 01:32 pm... 32 minutes after the latest time it was supposed to be delivered. Jackie then disappears... I'm tired of these ladies disappearing so I call 877-412-6012... Joe answers and confirms that my delivery was canceled. Joe says he called the shipping terminal and was told that they are currently picking up my order TODAY and then when they have it in hand they will call me back TODAY to see if I am still available for delivery TODAY... A wild pokemon Tyree appears in the chat. Tyree contradicts everything Joe told me saying they cannot and will not be coming today. Tyree was the most knowledgeable person I interacted with today only after I asked him who to contact to send small claims court documents for loss of wages. I will give that information in the pictures. I asked Tyree to reschedule my delivery date and time to the first stop on Saturday, Sept 14, 2024. Tyree agrees and says he will give me a call when that date and time is locked in. Now I am on the phone with a Sam's Club supervisor, she is saying that AIT does not deliver on Saturdays. I message Tyree asking if AIT delivers on Saturday and Tyree ghosts me and passes me off to Mohamed. It's been 12 minutes since I've asked Mohamed to send me back to Tyree with zero response. Apparently, AIT is a company run by irresponsible children. Responsible adults would handle their problems accordingly, not try to pass them off to another company.

    Got this email EVERY DAY from the day I set it up to the day before the delivery. 11 days.  I confirmed emails and 5 texts. Never stopped.

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    5 months ago

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    1 year ago

    They suck, make other big box stores look bad. Bad management and terrible service. Can make an order on time

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    Ask the Community - AIT Worldwide Logistics

    Review Highlights - AIT Worldwide Logistics

    “I purchased a 75 inch TV from Sony and saw that the shipping carrier was AIT.”

    Mentioned in 4 reviews

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    FedEx Office Print & Ship Center - Super Team at FedEx on Roselle Road!

    FedEx Office Print & Ship Center

    (36 reviews)

    5 Stars I cannot say enough great things about the FedEx on…read moreRoselle Road in Schaumburg! I was in a serious time crunch and needed business cards printed ASAP. Courtney, Michelle and Itzel went above and beyond to get the job done--and incredibly, they had everything printed and ready in under an hour and a half! Not only were they lightning-fast, but they were also professional, friendly, and so easy to work with. Their efficiency and kindness truly made a stressful situation so much easier. I'm beyond grateful for their help and highly recommend this location to anyone in need of quick, reliable print services. Thank you, Courtney and team--you saved the day!

    I had a package that required a signature and kept being delivered in the middle of the day so I…read morewas not home. I had attempted to handle the situation on the website and call customer service on my own but was not able to get direct help or information. I walked into this fedex because someone would have to talk to me. I asked if he could help me schedule the delivery for a time that I would be home or change it to pick up in store. The guy (wearing a plaid flannel so I assume he was the manager) handed me a business card, told me it would call the store directly and then he would transfer me to customer service where he assured me that someone would pick up (I had already sat on customer service for 20 minutes previously with no answer). THANKFULLY I stood in the store and let him listen to the hold music with me. After 10 minutes he assured me that someone would pick up. I told him "it's already been 10 minutes, how long do you like to be on hold?" he laughed, walked to computer, messed with the FedEx website same as I had, entered my tracking number same as I had, and told me that I would have to contact the sender to change the shipping instructions. I am mad because if he had taken 2 seconds to listen to my issue we would have both saved 30 minutes of hanging out in a FedEx. Thanks for nothing to that guy, I wish I had his name to list here. I would pay extra in shipping if it meant I could receive packages from anyone but FedEx.

    AIT Worldwide Logistics - shipping_centers - Updated October 2026

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