I'm only leaving a 1 star review because I can't leave a 0 star review. They are beyond horrible.
My experience with AIT World Logistics was marked by poor communication, significant delays, and financial loss on my part.
On June 16, I never received a notification regarding the scheduled arrival time on June 17--no phone call, text message, or email was sent. I had to follow up twice that day just to obtain the installation window so that I could coordinate someone to be present. After two phone calls I was given a window of 2-5pm the following day (June 17).
My father arrived at my home on June 17 and was ready at 2:00 PM for the scheduled window. He waited the entire window -- and an additional 45 minutes -- before the technician finally arrived, nearly two hours late. By then, no one was available to meet the technician in person.
I had to rearrange my own schedule and was late for a scheduled appointment with a client in order to coordinate with the technician over the phone just to ensure the hoop installation could proceed. This was a birthday gift for my son, whose birthday was on June 21, so I had little choice. However, this disruption directly affected me in terms of my job and my professionalism.
When I returned home that evening, I found the new hoop left in the driveway and being rained on, even though my wife arrived home while the technician was still there and it could have been brought into the garage. I had to move it myself after a long day.
I called to file a complaint on Wednesday, June 18 and requested a free haul-away service as compensation for the inconvenience and impact upon my job. I was told that only a manager could authorize that, and I would receive a call back. In the meantime, I PAID for the haul-away service of the old hoop as an add-on to my existing order, being told that it would be completed during the technician's return visit on Friday, June 20.
On Friday morning (6/20), I moved the old hoop from my garage and back to the driveway. When I returned later that day, the new hoop had been installed but the old hoop was still there -- the haul-away had not occurred. Additionally, there were bits of trash and equipment strewn all over my lawn that I had to pick up. As of that point, I had still not received a return call from a manager. I had now paid for a service that was not rendered.
On June 21, I called again to report the issue. I was told someone would return to complete the haul-away within 24-48 hours, and that I would receive notification beforehand. I also requested to be contacted by Jacque, the manager for the region, so that I could directly communicate about this ongoing issue. I received a voicemail from Jacque and called him back within 1 hour but received his voicemail whereby I left a message. I have since called two more times requesting an email from him but have, to date, not received one.
As of today, July 1, the old hoop is STILL sitting in my lawn. Not only have I paid for a service that has not been rendered, but I also remain concerned about safety--my children are actively using the new hoop with the old one still behind it. If one of them is injured due to this negligence, I will have no hesitation in pursuing legal action. read more