We have been using UMAC since 2017. Drop offs at their office is very easy. Our packages to Manila…read more(Madaluyong City) have arrived on average 45 days after shipping. I've always shipped our balikbayans with a 60-day cushion because I'm a planner and I'm also realistic. I would say that they can improve on their home pick-up service which we've only used once. The driver got lost coming over to our home and he had trouble lifting the box to his truck. Good thing my husband was home and he lifted it with ease.

Never have a clear answer or even an idea when the packages are going to arrive or even the…read morelocation of them.

They were lovely to me. Fast and helpful with my questions.Why the positive preview hidden.read more

Great customer service. Usually fast and accurate. Will be back for sure. I go there for all my…read moreneeds

I end up going to the FedEx Office Print & Ship Center a lot more often than I intend to. They make…read moreshipping packages really easy. The staff there are very nice and helpful. Most of the time you can skip the line and use the package drop off area. Their hours are convenient and work with most schedules. Besides shipping they provide many other business services.

You have a lousy service, your personnel are not attentive to customers. They are always busy…read moretalking to one another. You better close the branch rather than gathering lousy people with lousy service.

Great customer service. We showed up last minute, with bizarre needs and requests. Dan and his…read moreteam were incredibly helpful and gracious. Their customer service was first rate. If you need uniquely shaped cardboard boxes, last minute or otherwise, stop in. They even threw in a couple of sharpies, free of charge.

From the owner: Custom Packaging and shipping of works of art, electronics, protptypes, machinery, full wood…read morecrating, spray foam/ foam in place, art cartons, local pick up and delivery, export/import services, custom heavy duty boxes, white glove service and everything inbetween.

Andrew the owner is a true entrepreneur, with fantastic customer service & great work ethic. If you…read moreneed a PO Box, need to wrap or ship a package this is the best place to come! Shop local, support Andrew! Was a pleasure shipping my packages today!

Fantastic asset to the area. Andrew and his staff are knowledgeable, professional, respectful, and…read morenice people. Besides sending packages, they offer a variety of services including Passports. He's our first stop and greatly appreciate the business and the people.

Really disappointed with the UPS drivers dispatched out of this location. I had a package that I…read moredid not need to sign for that was going to be delivered today and live in a secure condo complex with a security camera at the foyer. Instead of having my package delivered, I received a notification that the UPS driver decided not to deliver my package ("attempted delivery") because there was "no secure location" to drop packages. In my experience, this is clear BS: I have seen UPS packages left in the foyer previously so it is clearly negligence or laziness and not any regard for the packages' safety. My next step was to call the UPS customer care line. It took me fifteen minutes to reach an actual human; said actual human was extremely dismissive and rude, and unhelpful. At times, it felt like she was actively trying to hide information from me: she kept mentioning that my packages would be available for pickup here, but never mentioned the address or even city of this pickup center. When I asked about the address, the lady on the line scoffed and acted as if I should just know these things. I tried to reschedule pickup here and was told that I would receive a call when the packages were ready for pickup. No such call came. Since I live very far from Northbrook and needed my packages ASAP, I had to pay $14 to have these packages rerouted to my local UPS store. Let's hope they actually show up. The icing on the cake: they never even left a "sorry we missed you" notice. Like, are you kidding me?

Having an actual HR number to contact. Their HR seems to be nonexistent…read more It's hard enough to contact managers at the facility as well. Too many loopholes. I worked for them for a month doing Seasonal Support Driving. Got laid off. But they have me on the payroll as active. I can't receive unemployment benefits because of this.

Juan was a pleasure to deal with. The fact that they were able to help pick up and return the…read moremachine was phenomenal. My 30 year old Snowblower had a gas leak and I was worried about finding someone who was trustworthy. You guys didn't disappoint. There was a reasonable turnaround time wise, and they returned the parts that they replaced. Their parts and labor prices and are extremely reasonable. I felt like family. It's really nice to find someone especially a small business who does business like my dad used to. It's very reassuring to know I have someone to call on when I can't do it myself. When I first spoke to Juan, I told him what my problem was. He gave me a guesstimate over the phone. We arrange to have him come and pick it up. He looked it over and check it out. Called me back with the prices. We agreed and a couple of days later my machine was back. The gentleman that picked it up and dropped it off was extremely kind and I didn't have any fear of letting it go, through the whole thing I felt like I was in good hands. Dare I say it, I don't wanna jinx (no snow) it but I can't wait to use it. It's nice to know it will be ready when I need it. Thank you!

We had 2 snowblowers that wouldn't start, one of which hadn't started in a few years. Thankfully…read moreJC's picked up. They arrived promptly when they said they would and just dropped them off, again exactly on time. Both blowers got a good cleanout and are now working perfectly with the older one looking almost new. I wish I would have found Juan sooner. Service was quick and thorough, great communication, and we would not hesitate to call them again.

WARNING DO NOT USE…read more I'm the guy who just left the 5 star review yesterday. While I am currently waiting to hear back via email from this company, I have just learned from my personal lawyer that these two apostilles (certify criminal background document and then a Social Security ) stated they CAN NOT BE USED because they were issued from the COUNTRY of SWEDEN, NOT the USA. The company was aware that these two documents were for the country of Portugal and evidently people who live in the United States cannot have United States documents from a different country!!!!!! OMG NIGHTMARE I BET IS JUST GAVE $380 and my Social Security number to a thief!!! I am waiting for the company to email back and I will change this review if they rectify the situation. I also want everyone to be aware that all of the reviews are from July 2025 something is wrong with this company! DO NOT USE THIS COMPANY!

Gigi, was super accommodating and flexible with our emergency Notary need met us on the fly…read more... She took care of our work needs!!!