Tom was wonderful. He showed up as promised. He got the mower working in less than 5 minutes…read more Determined that the snowblower needed a new carburetor, ordered it on Amazon using my phone and account ( with my permission of course). Came back and installed it. Then got my riding mower running. He charged a very reasonable amount especially considering he doesn't live in Rockford Overall I would recommend him with no reservations.

Cleaned Carb on Troy Bilt 2420. Changed oil. Using Ethanol Free Gas now. Came next day noon. Very…read morereasonable price. Call him. Running Great!!!!

I had two bicycles that needed tune up. No repairs needed, just a tune up so I would feel better…read moreabout my wife and my daughter riding them again after a few years of non-use. I got a call that the bikes were ready the next day. Upon picking up the bikes and bringing them home, I test-rode them around a block. I found a couple of minor issues with my daughter's bike. The brake was very soft. It felt like either the pressure on the brakes were not high enough or the brake pads were worn out. The gears when in the middle sprockets were making slight noises as if the chains were touching something. Neither were big problems, and I took the bike back a few days later. Keith adjusted the gears to solve the chain noise problem, but declared that there's nothing wrong with the brakes. More serious problem occurred with my wife's bike. When first brought back from Keith's shop, I had my wife ride it around the block to make sure she was comfortable with all the settings. Everything seemed fine at first, but after about 10 mins of riding (she was beginning to enjoy it kept going the blocks and I was following her on a scooter), she all of sudden headed into a ditch and fell over. It turns out one of the pedals fell off because it was not screwed on all the way. After walking the bike back home, it was simple enough to re-screw on the pedal, but my wife ended up with a bruise on her shoulder. When I mentioned this to Keith when I went back with daughter's bike, he said the pedals were on perfectly when it left his shop, and implied that somehow we did something to loosen it up. I may not be a bike expert, but I have screwed on and off a few pedals in my life. Keith was pretty friendly before but turned less than friendly at that point. I can't speak to the quality of service with the mowers and other small engine equipment since this is my first interaction with them, but it feels like the bicycle side of the business is an add on service and that they are not really experts with the bicycles. I went to Keith's Bike and Mower because they quoted me lower rate than other bike shops around my area. At this point, I feel that was a mistake.

We've been bringing our bikes to Keith's bike and mower for many years and have always got…read moreexcellent service. Keith is very personable and friendly. I like that I can call the owner on the phone if I have a question. I trust him and won't bring my bikes to anyone else when they need repairs. Because I am also a business owner, Keith asked my advice about a recent bad review by Dan S. and after talking with him I feel I should debunk it. Keith's description of the situation couldn't be more different than Dan S. posted on Yelp. Keith said Dan S. came in and had two bike repaired and he repaired them to his usual high standard. Dan S. called a few days later saying he heard a noise on one of the bikes. Keith said to bring it back in to be adjusted for free. The problem was an adjustment and was fixed in five minutes. Then on the way out the door Dan S. stated out of the blue that his wife fell off the other bike because a pedal fell off and started saying Keith was negligent and complaining that he wanted his money back. Keith told me he was very respectful to Dan S. but could not be held responsible for what happened with the bike days after the repairs were done and asked why Dan S. didnt bring in the bike since it was a serious accusation. Dan S. had no answer for him and left angry. Sounds like a shakedown to me having gone through it myself. Guy wanted something for nothing and Keith didn't give in. Keep up the good work Keith we're rooting for you against all the trolls on Yelp!

While it is apparent that your business is so good that "we are oversold in your area and cannot…read moretake on any more customers at this time" which is what I was told yesterday by someone in your customer service dept. Based on your very impressive web site which attracted my attention in the first place, it is understandable that your company rises above your competition. Should there be an opening in in the near future, I would appreciate your adding me to your customer list. Thanking you in advance for your consideration. Irwin L.

I contacted Pacocha by running into them in a search for poison ivy removal…read more Although they could not take on the job Joe Pacocha walked my yard with me and pointed out what were trouble areas and how to deal with the issue. What a refreshing human being. Appreciate your advice and not trying to make a buck off me even though the job wouldn't work out for your business. We will contact them again for a job you can take on.

welded a trailer for me, promised that the trailer would drive. Then the trailer burst again during…read morewelding, and Evgeny simply blocked me

From the owner: We try to do our job as much as possible, as you will be told by the reviews about us on Google…read moremaps!

This place is great for service and small engines. Very friendly people…read more I brought in my new Craftsman leaf blower, (as it broke down after 3 uses, that's another issue) for warranty repair. Greg, the owner of the shop said he would repair it while I waited, as I was coming from the City, he even sent me to a great restaurant down the street (Rita's). He fixed it and even dropped it off at the restaurant! I can't say enough positive things about this business!

If you are going to use Greg's, be sure to get an estimate of the repair costs up front. I made the…read moremistake of not doing that. I called Greg's about repairing a broken front-wheel drive cable on a Toro Recycler. I was told over the phone it could be repaired and that it was a simple fix. When I got the mower back nearly three weeks later, I was hit with a bill for $310 and change, more than half the cost of a new mower, same make and model. The bill included several miscellaneous charges that I never authorized. Nor was I ever contacted about whether I wanted those additional services performed. The additional charges: oil change, new spark plug, air filter, blade sharpening, and new wheels. When I take my car into be serviced for one problem and the mechanic finds an additional problem, I am contacted and asked whether I want the additional work performed, and I get a cost estimate. No assumptions are made about what I am willing to pay for. In this case, if I had known the total cost of the repairs to be done, I would've declined having them done and looked into a new mower. Granted, Greg's did reduce the bill by $50 after I expressed my displeasure with their lack of professionalism, but the repair costs are still slightly more than half the price of a new mower. When using Greg's be sure to get a cost estimate up front and spell out the work to be done.

We ordered green giants and needed help with planting, and Bertog was professional and did a great…read morejob. All 20 of the arbors we ordered are growing and doing well so far, and they've grown between 6-12 inches only 3 months in. After a job well done, we called them back to install a blue stone chip firepit in our back yard. Sue is pretty helpful, showing us photos of three or four different options. The estimate was a little bit all over the place - we wound up having to negotiate a bit and took some items out to get a good value that we were overall very satisfied with. We'd recommend Bertog and would work with Sue again in the future. They can be a little slow to schedule, but they do try their best to be accommodating and they do very good work. We're overall very happy to have found them.

Very fast at cashing checks and disappearing for weeks at a time. Scheduled simple work and…read moreplanting in May and heard nothing from them for a month when I texted them. They said they were waiting on a privet shrub. Then again nothing until mid July when I cancelled the work via text. Had to text them 2x just to get a response. Over priced and grossly under responsive. Don't use them.