First they wanted to charge $7 to place an item I had in the box that I brought in. After I put the item in, they wanted to charge $2 to tape the box. $2 for a piece of tape. So frustrating. read more

Smooth and straightforward process shipping multiple boxes to Canada. Neat, cheerful store. Nice location on a revitalizing stretch of Oakton. When there was a difference between what the website price calculator told me and what their computer told them, they handled it well and we got everything ironed out. I've had positive experiences getting items delivered by UPS, too. Never once have they shown up late or delivered my stuff to my neighbors. Would choose UPS over the competition every time. read more

I went to this location to return an amazon package which was in its original packaging with the new return label attached. How i normally return. Anyway i went into the store and the female working there says you need the original amazon packaging which i said it was. She said we will charge you 5.99 for additional packaging. I said i am not paying when i always return this way. She said bye. I went to the ups in morton grove and they said there was nothing wrong with the return packaging. Done with the Skokie oakton st location. Train your workers. Waste of my time. read more

06/14/24 - My nephew is Seattle called me about 1 week ago. After we caught up a little he asked me if I could do him a favor. My brother is from Chicago. When we were youngins we use to drink Old Style beer (yummy cheap swill from our days of youth. My nephew wanted to give my brother a 6 pack of Old Style for Father's Day sort of a gag gift but couldn't find it in Seattle so he asked old Uncle Phil if I could find some & sent it to Seattle. By time I got around to buying the beer, double wrapping the cans in plastic bags taping them shut, wrapping the cans individually in bubble wrap & putting into a box it was 06/14/24 - 2 days before Father's Day. Here in lies the dilemma. To send the package overnight it would have cost $206 dollars a bit pricy for a $6 dollar 6 pack of beer. By the time I went to UPS to send the package it was Friday. If I would have sent it overnight to get the package to my nephew for Father's Day 2 days later on Sunday 06/16/24 it would have required overnight shipping which was $206 dollars. I felt was ludicrous to pay that much. After discussing this w/my nephew I opted for 4 day ground service which was still $26.75, still crazy but much better than $206 dollars. The person working there & the owner were very helpful in telling me the options read more

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This UPS store is located off of Oakton in DT Skokie, with limited street parking in the front and around the area. As other UPS locations, they offer various shipping and delivery options available. On my most recent visit, there was only one employee who was working, but he was trying his best to cater to the line that formulating by working at two registers. The hold-up was mainly due to customers who were not ready to actually be in line and/or didn't have their items ready to process (insert eyeroll here). +limited street parking +friendly staff +efficient service read more

The UPS Store - Shipping Centers Near Me - Skokie, Illinois

An employee named Sophia answered the phone rudely with not even this is UPS or indication of where the store is or what store was, gave me an incorrect number intentionally to a warehouse and then when I tried calling back multiple times, she didn't answer the phone. After calling again at least a dozen times she answered the phone and then hung up on me telling me I had to call back in an hour. I just called back asking for the supervisor, and the supervisor gives the same energy as Sophia. They think they don't have to help customers if they don't like them, they hate their jobs are miserable so they want to make everyone else miserable. read more

Truly fantastic service and professional. Care for my items is great. I pass by 2 other UPS and FedEx store to come here. Will come back whenever I need to ship items. read more

Great people. They figure out how to save you money and always happy to serve. Use them often!

Around the holidays I dropped off an expensive piece of jewelry to be returned. It needed to be put into a box for shipping. I handed over the item without watching them do the reboxing service and left. It was later when I realized it would be nothing to remove the jewelry item before reboxing and shipping. However, the package arrived and refund was provided within days. Good to know you can still trust people. I don't use them a lot but every time I visit they are pleasant and helpful. read more

Gouging customers with charges of 5.95 to print a label, 1.00 to print a receipt, 2.00 to tape the flap of a box. I have no idea why anyone would go here, and they are not friendly or welcoming. read more

This place is good but could be a bit faster with amazon returns, overall, don't have a problem and the staff is very nice!

The staff is always so helpful! They assist with printing, determining best options for shipping and more. Many people aren't aware that there is parking on the west side of the building. read more

Amazon offers free shipping for returns on many items They tell you that if you return it to a UPS store, there is no need to box it, or package it Of all the UPS stores I have ever gone to. This is the only one that wants to charge contrary to Amazon rules. Three dollars for 10 inches of tape is indeed exorbitant and also against the rules read more

Alex help me find my shipment when no one else could. Happily waited on hold for me while he gave everyone fantastic customer service. A++++++++++ read more

Friendly staff. Always willing to suggest the best and most cost-effective way to do something.

They don't know what they are doing. Did not document correctly, then had the gall to charge me for redoing it. Stay away. Not an ethical place. read more

$20 to notarize a document? For 2 signatures? This place is a rip off. Highly avoid. I then went to Chase Bank and it was free. Today I also stopped by Wintrust and it is also free there. No need to pay anyone these crazy amounts to witness a signature- total rip off. read more

We received a set of weights, boxed crushed, and needed to return for smaller size, This store charged us $7 for a new box staying the original box was flimsy. Why should we pay for how it was delivered by them!! Morton grove store never charges us!! Slow service and bad customer service. read more

This is as good as it gets! Rich, Ninos and the owner have helped me many times, especially when it was a stressful situation such as the hustle and bustle of the Christmas holiday season. They go through a lot to help their customers. Today was a perfect example and they went the extra mile to help ensure that all of my packages went out today! I truly appreciate them very much. Happy Holidays to you all! Keep up the great work ethics. Kathy from Skokie read more

I needed a notary and next day delivery. Alex was so patient and friendly. He did the notary work and sending. I highly recommend going there for your packages and notary public! Nathan read more

The level of customer service at this location is amazing! Alex made sure my package was secure and ready to ship.Customer service is definitely his priority. Highly recommend them! read more

Alex was the most helpful. This UPS store will be my favorite UPS store so patient and helpful. Missy is my mother.

I had a BUNCH of packages to ship and Alex was professional, offered terrific service, and helped me with the odd sizing. I recommend this store to anyone. read more

I will recommend this store. Rich has always been helpful and he does notary work too. It's in the heart of downtown Skokie

Experience at the UPS store on Oakton was wonderful! The employees are always smiling and helpful. The owner makes sure your package is taken care of and goes above and beyond what is asked. Thanks Alex!! read more

This place sucks they overcharge me, I got notarized for $10 & fax for $3 each at Ups store on dodge $3 for notary $.30 for fax

200th Review. I know, the UPS Store? I think this location in particular deserves my 200th review because customer service has always been so friendly. It's actually served with a genuine smile which seems rare in the service industry nowadays. 1) This place is nestled in downtown Skokie which has free 2 hour parking! (Looking at you, downtown Evanston!) There is plenty of street parking that is easily accessible near the store. 2) Employees: the employees I've encountered always have the most positive attitudes. This is such a dramatic difference in comparison to the USPS (where a judgmental postwoman verbally criticized my shipping choices and announced that I would "REGRET" the shipping option I picked in front of all the other customers)- and where the lines are longer than Disney. The employees at the Skokie UPS are knowledgeable but most importantly they are QUICK! I'm always in and out the door in 3 minutes or less! 3) I can't speak for the Notary or printing services but I definitely need to check that out next time. Shipping has always been an amazing transaction- yes I'm complimenting shipping- and my orders have always been tracked and sent right away! In fact, the last time I returned something from an online order, I was refunded in less than 24 hours! Ideal location and definitely the place I will return to for all my shipping and future printing needs! (Goodbye FedUP- I mean Fed Ex on Gross Point)! read more

If you care about your health stay away from this UPS store. They're over crowding the store, allowing people in without masks and keeping the doors closed, so no ventilation. Saw it with my own eyes and had to leave and take my packages to a different UPS store because it was so disturbing. Totally violating every guideline to keep us safe and to help businesses all over stay open. This business owner clearly only has their own self interest in mind and doesn't care about other fellow business owners and the citizens of the state. I would not give someone like this my business. read more

Shipping services are standard and I have no complaints with that. Don't come here for notary services, though. I called twice, each time being told that the notary's hours were unknown. The second time, the person I spoke with on the phone said that the notary was on the way and that I could meet him there. I arrived and he wasn't there -- staff called him then and asked when he'd arrive, and he said he wouldn't be making it there today. They weren't able to provide a specific time frame when he'd be in the next day, either. If you're in need of notary services, go to the Currency Exchange instead! read more

Can't believe they charge for you to have it ship their 5 dollars per items never going back their their very hostile

I'm not usually a guy who writes a review. Clearly these guys don't like what they do. I called the store inquiring into some items I lost to see if I had accidentally left them there. The response I received on the phone was rather dismissive and rude. I called later that day after not finding them anywhere just to check again and the second time the employee shouted rudely. Very unprofessional and unfriendly. read more

I have Ruben who was by himself with 8 people within 5 mins and more keeps coming /getting inside who needs help simultaneously. Ruben was very courteous to everyone regardless of race and ethnicity, he greets everyone with pride and courteousness. He then redirect me to use their internet cubicle since their scanner didn't work as expected by just scanning the screen of my phone - I'm returning a cellphone from xfinity . As I tried to do the reprint of my return label - he paced religiously but with ease and composure to make sure everyone's needs is met- and I don't hear any costumer tense voice (a sign of discontent), but rather smiles and pleasurable exchange because of his assistance. Once I was able to complete my reprint - with all his help and Assistance, he graciously refunded/Skip the fee for using the computer ... This man should have a tip box or some sort of employee of the company for a good measure ! read more

I had some documents that needed to be signed and notarized. Past experience has told me that just because you do a search on the UPS Store site by notary services and find that it's listed for a location, it may not be true. Either the notary isn't always on site during business hours or there are, in fact, no notary services at all. So, heads up to call ahead to be sure. Lucky for me, this location had a notary there fairly regularly and the building was easy to find. My documents were signed, notarized, and I was on my way in less than 10 minutes. The notary that assisted me was friendly and helpful. I'll stop in again if I'm in the area and need notary service again. read more

I've been to plenty of UPS/FedEx/etc stores in the area, and I have to say this one is my absolute favorite. While they all offer the same services - they don't offer the same customer service. I always drop by in the morning and have had the pleasure of working a few times with Ray, a kind, friendly man that makes the experience like visiting an old friend. Ray is an older man, certainly past retirement age. I have to sheepishly admit that the first time I walked in (in a rush), I was frustrated as I was sixth in a line I thought would take 30 minutes, given that the only employee was a man I judged would be no use with computers. I was wrong. It was almost as if Ray took all of us at once - or maybe it felt that way because I was out of there in 5 minutes. He was able to multitask and service multiple customers at once in a way that inconvenienced no one. He seemed like he genuinely wanted to be there and help, as opposed to the tech-savvy late-20s jerk (for lack of a better word) who doesn't care if there's 1 person in the line or 12, because he operates with the same indifference. And I have to admit - I was wrong about Ray's computer skills. This type of customer service is rare these days. Though I'm not sure you'll ever see this, thank you for humanizing the UPS experience, Ray. Your kindness always brightens my day. See you soon. read more

Mr. Rich is one of the nicest people. Doing business at this store is like doing business at the local grocery store when you were a kid. You get greeted by your first name when you walk in the door; and, you feel like the most important person in the room. Mr. Rich provides customer service the way it is supposed to be; and, they have helped us deliver some packages internationally that would have been a train wreck had we tried to do it ourselves. Thanks! read more

This is a wonderful store with terrific staff. I have been working with this store for the past 10 years. Rich and team are always very helpful, responsive and provide excellent business support services. I highly recommend this UPS location. Thank you for the high level service always provided. I look forward to continuing my relationship with this store in the year's ahead. Thank you again! read more

The customer service at this store can't be beat. On a Thursday, I had to send my kid at college his old laptop because his died - of course, this happened right before finals. I bought a USPS priority mail label online, and went to our local post office to find the box - a game board box - which is a weird size, and which of course, they did not have. This UPS store is on my way to work, and I knew that they had the large priority mail box (which the laptop would just barely fit into) so I figured I'd just try my luck with that - have them pack it with bubble wrap and cross my fingers. The guy there was super helpful, and suggested putting a second box over the opening of the first one for a little more room, which I didn't realize was possible. He bubble wrapped it for a couple of bucks and sealed the two boxes together. The laptop made it to Iowa City on Saturday (yay USPS). I've found that most of staff the UPS stores are pretty helpful, but this guy went above and beyond in helping me out. Thanks Skokie UPS store! read more

Just go to another UPS store, The younger guy was not useful. I had to repeat everything twice to this man. He looked like he was confused and had difficulty reading the computer and answering all of my questions. He also expressed his doubts UPS could get my packages to their destination. I have used UPS in other states with no problem so I disagreed. It is worth a drive to another UPS store, and hope this guy does not travel to other stores or is a temporary member of staff. read more

The service was good but watch out on the prices cause I did the cost calculator and at home it was 17.00 then when I go there the guy says 20.00 and I'm like huh! So I pull out my phone and do it again and 17.00 so I just wondered how he came up with 20.00. Any normal person would just pay it.Check the ups website and get your price before you go!!!!! He agreed with me and I payed 17.00 so something was fishy!!! read more

Was one lady ahead of me, the guy working here took about 15 minutes with her. Omg.... the slowest service ever! Hate this location.