Well isn't this a cute lil UPS Store? Yeah, but it's a little difficult to get to off Touhy. However, nice people, friendly, fast service. My package ready to go in about a minute. It took me longer to get out of the parking lot onto Touhy. read more

The UPS Store - Shipping Centers Near Me - Lincolnwood, Illinois

The customer in front of me kindly let me go ahead while she searched for her code. When I turned, I caught the manager just standing there, glowering at me with cold, eagle-like eyes -- silent, not saying a single word, but making the whole moment feel intimidating and hostile. When he finally scanned my first item, he asked in a low, menacing tone if that was the only code. I replied politely, 'Oh, I have two more items.' All of a sudden, he shouted, 'IS THIS THE CODE FOR THIS ITEM?!' so loudly that everyone heard -- the woman in front of me, the people behind me, even the UPS carrier picking up boxes. He ignored me when I tried to confirm, roughly scanned the rest, slammed the label onto the package, then turned away. Right after shouting at me, he became soft-spoken and smiling with the woman in front of me, leaning in to carefully check her code -- the complete opposite of how he had treated me. Even when I said 'thank you,' he deliberately ignored. What struck me most was his split personality -- hostile, aggressive, and humiliating toward me, then seconds later soft, smiling, and patient with another customer. Believe me, when someone shows this insidious side so openly, it isn't just a bad day. Over time, that kind of toxic behavior affects everyone around them. read more

I had to return a package and I carefully got it packed. Took it to this UPS Store and the gentleman at the counter took it wrangled up the shipment smashed it and taped it and said it was good to go.. I was dumbfounded...such thoughtlessness...never again..carelessly handling the package..unbelievable read more

When you walk into this UPS Store on 3926 W Touhy Ave in Lincolnwood, the atmosphere immediately feels heavy and unfriendly. The man who has worked here for decades is not just an employee -- he is the franchise owner. That matters, because his behavior sets the tone for the entire store. When I politely asked, "Would you please give me a few seconds to look up my Amazon return code?" he didn't answer, didn't move -- just stood there staring at me with cold hostility. Then, he turned and walked away without a word. It was only his assistant who stepped in and helped me scan the code. The owner himself stayed at a distance, leaning back with his arms crossed, his eyes locked on me with a dark, hostile, intimidating stare until the moment I left. This was not a one-time slip -- it was deliberate, and it made the entire interaction feel toxic and demeaning. read more

I always have a great experience here. Counter people are very personable. And they will let you know if there is a better way to ship a package or letter if you ask. Highly recommend them. read more

I love this UPS Store! We have another one on Oakton in Skokie but it can be harder to park there, being on such a busy main Street; whereas this location on Touhy has a small parking area in their driveway. Usually I can pull up and be in and out in minutes! Super convenient. They are one of the return locations for Amazon which is convenient also, when I don't feel like going in Kohl's. read more

I just had the most pleasant experience here. I normally dont ship many things and the gentleman at the register was helpful. He was able to get me the right size box for my book and helped me put the label on. Good customer service goes a long way. read more

I needed to print out some pages sent to me so I could sign and return them. First of all I would never have been able to manage it without the extensive help of one of the staff here. I won't go into why it was so complicated but trust me it was. In the end the staff person managed it in spite of numerous complications. He never got frustrated which amazed me. After it was printed I needed to call the company and review the papers with them. He provided me with a stool to sit on and a pen to use. After spending a lot of time and energy they charged me for the printing and the envelope and nothing for the effort that went into figuring out how to get the document printed. They have my business from now on!! Thank you guys. read more

Terrible experience.. walked in to return a merchandise item to its merchant and the person there was having a bad day and decided to project that onto me after I simply asked him to scan the barcode on my phone in order to generate a label that will print out. Never tell your customer "don't tell me what to do".. I'm trying to inform you what needs to be done in order to move on with my day. Learn how to manage your emotions. Avoid at all cost and use a different shipping method read more

Attendant (elderly white man) Monday morning was VERY helpful and professional when I was confused.

I actually just left the store and it was my first time sending out a package and the gentleman (wish I asked his name) was so very pleasant and extremely helpful! He actually made conversation and the fact he knew the other gentleman in the store and was interacting with both of us was nice. His personality was everything, honestly made Definitely going to be my go to UPS store from now on. read more

Ran in to send off a package. Quick and easy! I appreciated that the guy taped up my package for me. Post office makes me buy tape .

After leaving this UPS so often in a chipper mood after receiving great customer service from a very amiable man behind the counter, today was the absolute opposite! The man filling in for the usual clerk was rude, abrasive, abrupt, negative, with a negative opinions about every and anything that was mentioned (in the one other customer and 5 minutes I was in the store I was regaled with sour opinions of the county, lawyers, taxes, Amazon, and his own customers); and then told that "as UPS does not work for Amazon, we will no longer be taping up and labeling Amazon returns for free." Not only is this a poor reflection on this individual shop, which I will no longer patronize; but it is a sad commentary on the communication and relationship between Amazon & UPS. No wonder they're are so many attempts to transfer Amazon shipping to another vendor. When there are so many alternatives in the area, it causes me distress to think that this poor franchise owner has staff of such inferior quality; it's obviously going to start causing him to lose business, which is always unfortunate. read more

Wouldn't take a package to be returned for Amazon for no reason! He said I needed a different box. It was the box it came in and totally sealed. No bar codes etc. Amazon said that he was wrong but wanted to talk to him. He hung up on Amazon when they called him! He wasted 90 minutes of my time between driving and the 30 minute phone call with Amazon. I had to have it switched to a kohl's drop off. read more

Careless with his customers. I made appointment a day ahead to get important papers notarized and arranged for 2 "witnesses" to meet me there. When I walked in for the appointment he claimed he emailed me to cancel it that morning. Of course there was no such email. I DID get a reminder email just a couple hours before though. So if that could reach me, then his email should have. He just was busy and didn't want to service the appointment.....Not only wasting our time but completely careless of why folks might need something notarized/witnessed. It's important stuff. Dont pretend to offer the services, let alone book them, if you aren't going to take responsibility for the services. Operating like a lemonade stand..... read more

Paul is the man! I came in yesterday to ship a package out without knowing how much it'll be to ship to Canada he helped me get a great price and even taped the box for me! And he was very polite! Thanks again you made my day! read more

All your shipping needs easily met here fast and hassle free! I love that. My special shipment to my mom got there safely and easy! Thanks! read more

We have a PO box here and Paul is extremely helpful and courteous if I call in to see if any packages arrived or if I go in to pick it up. If I have had any questions, he was answered them very precisely, and he has vast knowledge of shipping and handling. Will definitely recommend. read more

I have just had the worst experience with this UPS shop, I am almost without words. This UPS store was entrusted with packing and shipping hundreds of family photographs as well as framed pictures and artwork from my late father's apartment. I carefully organized and separated the envelopes of photographs into several small bins to assist with a safe transit. When the box arrived in NY I was horrified. The store kept my bins and all the photographs were dumped into one box as if they were being tossed in a dumpster, and several frames were damaged, one with lots of broken glass. Awful! I wouldn't trust them with anything you care about. read more

Extremely friendly man who works there. Very courteous and helpful. I drive a few minutes out of the way to this location when there's one like three minutes from my place. read more

Excellent customer service from friendly and highly competent employees. I regularly use this location, and today an employee today went above and beyond for me. Highly recommended. read more

I'm a small business owner and I have been working with this UPS store for a couple of years now and have had nothing but god experiences. Paul one of the employees is very hard working and always looks out for the best interest of his customers. I'm not sure what some of these negative reviews are all about but however, my experience has been nothing but exceptional for over two years now. I guess you can't please everyone. read more

I went to this UPS location after waiting at another UPS store for 45 minutes for their notary to come to work. This UPS store employs competent adult employees that provide excellent service to their customers. read more

I sold a piece of furniture on eBay for the first time -- yeah! But, the buyer wanted it shipped to Pasadena, California. Paul and Andy at The UPS Store at 3926 W. Touhy were extremely helpful in getting the cedar chest boxed and shipped. They worked with the buyer to quote the job and process the payment. They went beyond my expectations in helping with this first time shipment. I'll be back! read more