This review is long overdue. The FedEx hub on Howard St. in Skokie is the true definition of 5-stars. The staff that work here are SO nice and professional, and most importantly, unlike the Post Office, they actually do what they are paid to do and actually care. I'm so bad with remembering names, but I think the 2 dudes are Daniel and Darius, and the lady is Ela. The location has free parking, is easily accessible, is open late until 8:30 pm (5 pm on Sat.) and unlike the Post Office, FedEx always has enough staff, and most importantly, unlike the Post Office, the workers actually care, and don't take your business for granted like most places these days do. I wish I could give this place more than 5-stars, but alas, hopefully 5/5 A+ will suffice. Thank you FedEx for making my life easier. P.S. I thought FedEx was way more expensive than the Post Office, but I've found that is not true. Ask them about the 2-Day Air flat rates. They give you the box for free if you pay for it there, and I've used these free boxes to send stuff to California via 2-Day Air (not Ground) for less than $14!!! read more

FedEx Ship Center - Receipt from my shipmemt 7-18-2026 - Shipping Centers Near Me - Skokie, Illinois

I've visited this FedEx location several times and have interacted with three different employees. While each had a slightly different demeanor--ranging from indifferent to visibly frustrated that things weren't working properly--none of them seemed happy to be there or genuinely interested in helping customers. I'm not sure whether this reflects the attitudes of the individual employees or the overall environment at this location. In my experience, employee morale often reflects how well management supports and treats its staff. Whatever the cause, the customer experience suffers when employees appear disengaged or unhappy. By comparison, I've consistently had much better experiences at FedEx Office locations, where employees have been noticeably more welcoming, patient, and willing to help. read more

I was dropping off a prepaid package and a nice customer asked, you just need a receipt? The FedEx person heard this and they asked, need a receipt, and they beckoned me to the front of the line. I dropped the package, I got my receipt, and thanked them as I exited. So nice! read more

FedEx Ship Center - Shipping Centers Near Me - Skokie, Illinois

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This FedEx shipping facility has been an absolute nightmare. My package has been riding around with different drivers for days, and the delivery has been rescheduled four times. Customer service is essentially nonexistent--the AI system and automated phone menus make it nearly impossible to reach a real person or the local logistics center. It's unbelievable that my package has been in my neighborhood multiple times but still hasn't been delivered. Terrible service, terrible management, and an incredibly frustrating experience. I would not recommend this facility. read more

I want to point out that most of these reviews are for FedEx in general, and not for this location. And I'll add, for those people who are still having problems after having complained a million times, that if their driver is terrible, well, he's mad at you now. I doubt your delivery will get better as you just keep hollering and complaining, and don't talk to him nicely. Too late now. Use another service. And the facility on Howard AND my driver have been good the 25 years I've used them. I'm using FedEx more now that UPS has gotten so expensive. I'm an eBay seller. I ship things nearly every day. This is an actual endorsement of the Howard St location. [Don't even talk to me about USPO in Chicago. I drive outside the city limits if I have to use them. Ugh. Terrible service in Chicago.] read more

Just use UPS. The new FedEx delivery driver for 60076 (southeast Skevanston area) consistently delivers my packages to other houses, despite my repeated calls to customer service to report the problem. But the issues are not limited to that driver. It took me five tries to get a human on the line the last time I called FedEx customer service. The human I did reach, Gerard, was rude and unhelpful, telling me there's nothing FedEx can do to get my packages delivered to the right address in the future and refusing to connect me to a manager. This is the worst service I've ever experienced, and that includes the U.S. Postal Service. If FedEx cannot do better as a company, people will escalate and start telling the companies they do business with to avoid FedEx. I know that's what I'll be doing. read more

The new USPS!!!!!!!package delayed for 2 dayz and lost hhsjsjsjjsjdjdjjxjxjxjdjxjxjdjxjxjjxjxjxjdjdjdjxjdjxjxjdjx read more

I went to FED EX on Greenbay in Evanston. After spending 15 minutes with packaging etc...when I went to the desk to ship my package. Only then did they tell me that their last pick-up was gone. (After watching me for 15 min!). They sent me to the ship center on Howard in Skokie, which according to them was "only 10 minutes away". It is actually 20 minutes away. As I needed to send overnight, I went to Skokie (in the middle of Monday night's winter-y mix). I waited in line and then completed the transaction at a cost of $70.00 to overnight. The clerk did NOT ask for my email address in the course of the transaction. I have never had that happen before. When I asked the clerk about it, he said it was too late, the transaction was done. I should have asked him to redo, but I did not. Of course, my $70.00 package has not arrived. And I cannot find my receipt. I have talked to two different people at Federal Express Customer Service. In itself, no easy feat. I suggest you ask for Technical Support to try to get an actual human. The two customer service people could not help me without a tracking number. They told me I had to go back to Skokie and try to get the information from their data base. I asked if I could call. They have no phone number for the Skokie facility (which is an actual shipping center). Whaaaat? I cannot even address that nonsense. Needless to say, after work, I will be heading to Skokie. All I can say is...there are other overnight shippers out there people!! I will be using them in future, and you should too!! read more

Once again, the high quality delivery drivers at fedex show their total disdain for their customers. A very fragile, as is marked all over, and marked for " this side up" toilet, literally tossed onto the porch and at an angle, not right side up. The toilet is, of course shattered. Another great delivery from the careless idiots at fedex. I hope they enjoy paying the claim. We have a perfect ring video of the whole thing, not that they care. Just think of how much it costs every year from deliverys like this. read more

If I could give ZERO stars, I would. FedEx claimed they delivered my expensive package (clothing) and showed a picture of an unlabeled, turned over box sitting on the TRUCK bed. NOT a pic of my home or even someones else's home. It was a tipped over box on a truck bed and said that was proof of delivery. They said they delivered at 11am, I was home ALL day and have Ring cameras on the front and back doors. NOT a single person came to my doors those days. Pure trash and I know the driver stole the package. FedEx has become the bottom tier for delivery services. read more

My company sent me a laptop over night express delivery. The day it was supposed to be delivered it was not. I found out the delivery person reported an attempted delivery, but I was home all day and there was no attempt to deliver anything. Second day they left a door tag on my door but never bothered to even knock to deliver my package I work from home and was home. I spent over an hour on the phone trying to get this computer delivered and the call center told me there were no supervisors or managers working in the entire company that I could speak with. Fast forward my company now has to send it to the Jewel 2 blocks away because Fed-X can't be bothered to deliver to my condo. This is the worst service ever. Don't ever use them, they have no customer service what so ever. read more

If you're getting a package from this location, good luck. There has been about 4-5 instances where it was being delivered from here and they "attempted delivery" but never did. Yesterday I needed something by noon and I watched the driver park the car, go back to scan the item(probably as a "delivery attempt"), then drive off. Never stopped out of the van. Then I called customer service and someone from the Skokie center told me they would reattempt delivery the same day. Never did and I waited all day until 8pm. read more

Absolutely the worst service I have ever received. My package never once went out for delivery. Got a notification is was on the truck and out for delivery, only for me to get a notification that night that it will be delivered the next day. I waited 3 business days with the same update (will be delivered tomorrow before 8pm), plus a weekend, expecting it to come Monday... cause it said it would. NOPE. I called and they told me I can come pick it up!! ARE YOU JOKING. So now I have to wait another FULL day to go pick it up tomorrow after 5pm. Trash. read more

I don't have a problem with the shipping center. I was in and out in a heartbeat. They were friendly and I received my letter within 5 minutes. The issue I had was that the driver rang my doorbell, I asked who it was and no reply. I looked out my window to see it was FedEx. I shouted out of my window that I was home, maybe the driver didn't hear me. I raced down the stairs to see if I can catch the driver, nope only the sticker saying I had to pick up my package after 5 pm. I was hoping to spend my first day off in 6 days being as lazy as possible. But instead, I had to schlep my way to the center. UGH!!! read more

Nobody attempted delivery... nobody on my cameras, no door tag... nothing but an email saying they attempted delivery and will try again tomorrow. The driver must be scamming something. read more

I was expecting a package before I went out of town. They came late and then kept switching the time for them to come back. The "customer service" is a JOKE at best! read more

If your package is unfortunate to route to this shipping center for delivery, don't expect them to actually get it to you. Three days in a row "Package not delivered/not attempted." This place is not reliable at all. read more

It puzzles me how once superb shipping company has became the absolutely worst. Negligent employees who won't bother to deliver your package safely, underemployed location of clerks, tired and pissed with the whole world. One of them, "Ana", is possibly representing the company spirit right now: they all hate their job. Avoid this place and FedEx whenever you can. read more

FedEx Ship Center - The doom and gloom of the Fedex purgatory. - Shipping Centers Near Me - Skokie, Illinois

switching to UPS will not deal with any company that deals with this place. The drivers constantly lie and say I'm not home when I'm home all day. Five days in a row they did not come for scheduled package pickup. customer service is scripted never again. read more

My shipment was delayed for a total of 4 days and counting! No explanation about the first 3 days of delays, I was simply told that it was at the Niles station and hadn't been scanned yet. I spoke to people in different departments every day to find out why they were not delivering it and I was misinformed, transferred around until my call was disconnected several times and straight-up lied to by every person that I spoke with! On the 4th day (today), I was told that the delivery was unsuccessful because no one was home - THIS IS TOTAL BS!! Someone WAS home and I even put a signature form on the door, just in case we were not home. The lazy driver chose not to leave the package, without even attempting an actual delivery! So, tomorrow is Friday and if they choose once again to NOT deliver the package, I won't get it until next week - UNACCEPTABLE!!! FedEx employees on the phone refuse to actually help, they refuse to escalate and put a supervisor or manager on the phone and they only know how to repeat what they see on their screen. This is the absolute worst experience I've ever had with a shipping company. I will NEVER recommend that anyone use FedEx for shipping. FedEx needs to make this right. You have ONE job, so JUST DO YOUR JOB AND DELIVER MY PACKAGE!!! read more

The woman on duty at the counter this morning (3/4/22) was prompt, courteous, and friendly. I really appreciated her bright attitude and cheerfulness while she helped me efficiently. Sorry I forgot to get her name, and thank you so much for the easy and pleasant experience today! read more

Just thinking back about the events that happened gives me trauma. This past winter my dad was getting medication delivered because the insurance company required that the meds be delivered from a specialty pharmacy of the insurance choice, otherwise the meds wouldn't be covered by the insurance provider. Unfortunately the pharmacy was using FedEx for shipping purposes. Every month that FedEx needed to deliver the meds they failed in doing so. One time they delivered the meds to the building across the street. Another time they completely disregarded the instructions left for them on how to deliver it and I actually ended up being home that day and watched them out of the window how they didn't even try to properly deliver the package. Another time they simply lost the package. Their driver lost it. My dad, who is terminally ill, was so worried because his meds that he depends on were lost. Imagine a very sick individual needing to worry about their meds on top of everything they are dealing with already because FedEx lost their meds. How can this happen? After complaining and calling several times their customer service hotline and getting in touch with the shipper, FedEx retrieved the meds hours later by having a driver trace back his route. Apparantly he completely left the package at an entirely different address. Instead of re-delivering the package because it was their mistake they couldn't redeliver until Monday. This was already Friday evening and my dad needed the meds for that night. I asked where I could pick up the package and was told I had to drive all the way to Skokie to pick up the package if I wanted it before Monday. I also gave them my name [female] and told them to hold the package because I would come and pick it up. So on a very frigid Chicago winter evening I drove to Skokie to pick it up so my dad could take his meds on time. In the meantime because I had also reported the package missing to the shipper, they also dispatched a courier to go to this location and attempt to retrieve the package. When I got to this location I provided the woman working the front my tracking number and ID and told her how I had arranged for the package to be held for me. She proceeded to tell me that they don't have the package there. I was stunned. She goes to tell me that Oscar already picked it up. I asked who is Oscar? She just shrugged and goes on to tell me perhaps he's my friend, boyfriend, brother and asks me don't you know who he is as he obviously picked up and signed for your package? I was so upset! Here I was having driven all the way to Skokie in sub zero temperatures because FedEx couldn't redeliver until sometime Monday, only to be told that some dude named Oscar already picked up my package. I asked if they asked him for ID and she goes to rudely tell me that they only go off tracking numbers. I told her again how I had called and provided my info [female name] for pickup so how could they have just given the package to some guy? Didn't they check IDs? I could just randomly pick up tracking numbers left on door tags and pick up random people's packages based on what she was telling me. I was so upset and shocked. At this point I was frantic and told her how this was medication that they had lost earlier in the day. She had no compassion for me, my situation and simply didn't care that I was a visibly upset customer. There was no attempt on her part to give me any resolution or explanation. She just told me if I want to complain I could do so by calling their generic FedEx Customer Service number AGAIN. Luckily the shipper called me at this time to inform me that their courier, Oscar, had picked up the package and was on his way to redeliver the package so my dad could take his meds that night. I was so relieved and truly the shipper's courier delivered the package. On the package there was still a note that stated that I had called, to hold the package for me and my name was written in capital letters on the note taped to the package. Yet, they gave it to Oscar. If I could I would give this place no stars, I would. This was all unnecessary stress for my dad and me because their driver initially lost this package. Don't their drivers and employees realize that they are handling time sensitive items and medication that people's lives depend on? There was just so much disregard and no care at all for the customer and the items being shipped. Avoid FedEx and this facility at all costs! read more

absolutely horrifc service. I have over 8 cameras watching the street and all entrances to my house. at 11:19 am today a courier from this station dropped a package off at my door. his assailant followed directly behind him in the car immediately as he marked it delivered his accomplice came and picked it up and ran off. upon speaking to the manager she gave nothing but attitude. She had enough grace to "understand why I'm mad" I asked her to contact the driver she said "I will make note of that." I have hired a detective to run an investigation on this store as there is obviously something shady going on here. I just wanted my phone back and based off the footage it's very evident there is some sort of operation occurring. This may sound unrealistic but unless you want your package stolen from that facility itself then keep doing business with this Howard location. Formal complaint has already been submitted to the police and fedex Lfg which thank god she was able to at least give her name read more

Fedex Express next day "delivery"- man drives up, slaps a sticker on gate and drives away. There is no signature required but I sign anyway. 3 days in a row of driver not having any intention of ringing the bell when you are home waiting for him and just getting "sorry we missed you" email updates. Infuriating! Customer service does nothing about it. Told me they would call me next day from local fedex and never called. They just sent it back after they told me to wait another day for it. Zero problems with UPS or Amazon delivery. read more

Worst fedex ever. They need a signature for the delivery, came to my building, called my gf to buzz him in, gf gave my name as it ismy name is in the buzzer, never buzzed me and just left without calling my gf. Then 2nd attempt, the info says they attempted delivery today. I was at home the entire day, there is someone who buzzed and was buzzed in for Delivery but it was not fedex because they need a signature. No knock on the door, no call to my gf's number. Nothing. I was thinking of picking it up from this location but what good is a delivery if I have to pick it up. Awful service. I would rate it a freaking lower than 1 if there is an option, but there isn't one. read more

I rarely leave negative comments like this but I hope this Review can reach the FedEx management and the issue can be addressed. Staff is so rude like if they are miserable to work there. Like where is the shade and attitude coming from. I was just coming to pick up an package. Please allow worker to play music or something because something needs to change. read more

December 3, 2021 , I'm tracking a package to be received and signed by me , at about 4:00 pm , received and sign the gadget the FedEx driver has, open my package box it's empty nothing inside my order is stolen. The driver put the box on the ground so to make sure that I won't notice that the box was empty instead of handing it to me to make sure nothing is missing, she knows it's empty and me not minding trusting the FedEx woman driver that everything was fine , now what who's responsible for it , it's the driver a thieves & a liar. Hope she goes to jail, watch out for this FedEx driver. read more

FedEx Ship Center - Empty box delivered by FedEx - Shipping Centers Near Me - Skokie, Illinois

I am at a loss of where I can actually get my complaint across to this company so Yelp it is.... I am writing this on your page because I am holding you responsible for delivering packages to my house. This has been a 4 month of stolen packages, damaged packages, blatant disrespect. This company is honestly the absolute WORST! I get delivered HomeChef every Monday. My lazy driver (despite having the useless Account Delivery Manager) has been leaving my food boxes out in the sun/rain/snow/ you name it causing the food to spoil and bugs to get in. I have contacted FedEx so many times and they kept "filing claims", "filling a report", and transferring me to so many people that nothing got accomplished. I was calling HomeChef and they were trying to deal with them and still no progress. I have been handwriting written notes stating "OPEN THE DOOR AND PLACE THE PACKAGE INSIDE" because you know they aren't reading the delivery manager. I was told to file a claim, and that's what I did. I talked to an associate who gave me a number and said we will call you soon. Week later no call so I called them, they said they closed the case and didn't find the need to tell me. I tried to get a manager and instead of transferring me I get sent to another area that is not relevant. Yeah, sending me all over FedEx company is really going to make me not call back... well guess what, you are not going to win this. So after a million calls, still nothing is resolved the driver is still lazy and leaves it out to get stolen and bugs are still in my packages. Finally- as of last week, the driver got the hint and placed my package inside the door. Wow, who knew 1 extra step would have solved this problem from the beginning. Now we are here today, the cherry on top of all this hatred towards this hell-hole company. My medication was stolen. It's a non-descriptive package and the driver left it outside on a Friday afternoon while I was a work. Again, ignored the delivery manager and puts me in a very bad predicament. If my insurance wasn't required to have mail order- believe me, I won't but I guess the universe is out to get me and fuel this fire of the feud between me and FedEx. This all being said, I called and they said it didn't have an apt number so the driver just left it and they will file a claim and call me back soon. I said fine and called my pharmacy to tell them. Well no surprise, there is no coverage for "lost medication" which means I'm SOL. I applaud you FedEx, you have really outdone yourself. I called back, to file a formal complaint. I get a rep even though I requested a manager. Which they refuse to transfer me. I get transferred to some lady telling me to file a complaint tomorrow...such helpful advice... So all in all, I wish I could chose who was my shipper because God knows it's NOT FedEx. I would love if someone would actually contact me with a solution. Sorry Skokie FedEx you are getting this review but again, I hold you responsible for your lazy drivers. My advise to management, start giving a damn or you will still have to have pissed off customers. **** update**** My neighbor found it in the lawn, absolutely not where it is suppose to be, and wasn't able to get it to me until today. (THANK GOD FOR HIM! But seriously?! In the lawn?!) Will be calling to end claim but still need to talk about them leaving it outside. Please note that my score will stay the same and the complaints will continue until something is fixed. You seriously need to get your act together. This was a miracle especially since this package was medication but seriously still unacceptable. read more

Just got a call that they tried to deliver a package 3 times(I've been home for days, and my gate's unlocked) but now I have to drive to a different city to pick the package up. read more

The WORST.... PROTECT YOU PACKAGE AND DIGNITY. AVOID THIS LOCATION Yelpers, if you care about how you or your packages are treated, don't spend your money or time at this location! I was here Friday evening and watched the Fedex agents, Anaise and Maria, show complete disrespect to two young ladies in despair trying to ship packages. These customers came to spend money, I heard Anaise upset because they brought all this "shit an hour before closing." After watching them make those girls put the packages up and off and refuse to help them. I took my package and money and left. I'm not giving my money to a place that allows employees to act like this. Yelp reviews are correct; this location is ridiculous. If you see Anaise or Maria on the badge ~ take your package and run! FedEx - y'all need to do something if my phone would have been working I would have recorded the Shenanigans and exposed this for the world to see. read more

The woman at the front named Ela went above and beyond for me today. Amazing customer service - kind, clear, quick and responsive. I drove 45 minutes to pick up a package, knowing that the driver was leaving soon. I was extremely stressed out about having to wait for this package, because I live in an apartment and I don't always hear the bell. She went in the back, looked through hundreds and hundreds of packages and found mine. Thank you for going above and beyond Ela - Give this woman a raise immediately!! read more

For the second time this FedEx location has said my package was delivered and I have never received my package the FedEx man is probably still in peoples packages and you call FedEx and they act like they don't give a F About your package talking about the company needs to do a claim with them...uh no you need to fire the people that keep losing peoples packages they already got two stars what is the problem you can't fire these people this FedEx sucks and I wish I could change my order from getting delivered through FedEx. I literally had to change my hello fresh order to a A different day because the FedEx man let's test it on his truck and doesn't deliver them on time and says it's delivered when it's not been delivered and then I think he's also stealing them read more

Such an inconvenient location! They "attempted" delivery twice, one of the times I was home so unless they buzzed the wrong buzzer they didn't stop at my house. Instead I had to come all the way to to Skokie for my package that I needed last week. I get here and there is a huge line and one employee working. Fedex used to be a nice alternative from the awful USPS customer service but now they are getting just as equally awful! Now don't get me wrong the woman working was nice and helpful but the over all experience with FedEx is awful! read more

Do you want a delivery driver who sucks!? Do you pay extra for rush delivery end up picking up your package anyway?! Then this is the service to use!!! The drivers at fed ex suck balls, big sweaty post workout balls! Our days are spent literally sitting on the steps of our building chasing down a fed ex truck as it marks our delivery "business closed". Holy balls, we are not a business, we are a home! How stoned do you have to be to mess that one up. This happens multiple times a week, and now he have mirrors positioned all over the house to strategically see if that dumb white truck will even stop in front of our house. We are paying for convenience, not to get railed in the ass. This is why the UPS guy we have will be getting a Christmas card full of money to make it rain, and FED EX will be getting a bag full of shit. If your drivers cant stop, ring a doorbell, or figure out if an address is a business or a home then i doubt you can read a review either. There are two types of people in this world who should wear body cameras.. Cops and Delivery Men. read more

WORST DELIVERY EVER! I WAS HOME! The delivery person did not bother to ring the buzzer and left a Door Tag informing me that "For a successful delivery" I must "Be present for delivery." Excuse me!? Do you expect me to wait on the doorstep between your hours of operation? Not only has this happened MULTIPLE times, but each time I had specifically paid EXTRA for rush delivery. To say that I am livid is an understatement. If they can go through the trouble of getting out of the van and putting a sticker on my door, you would THINK it wouldn't be too much for them to RING A DOORBELL while they're at it! read more

I come here often to ship. The ladies are always pleasant!!! Great service. No notary on site though, which is good for me! Keeps me working! :D read more

I had a package being shipped out of this ship center and had a terrible experience. They "attempted" to deliver a couple times but it required my signature. They would ring my buzzer for a second - sometimes so short I thought it was a mistake and by the time I ran down a minute later they were gone and left a note that stated I had to drive ten miles to pick it up. I tried to leave delivery instructions to call me so that I could ensure they didn't leave but instead got a call from a representative at this location who was insanely rude to me and not helpful. I could not believe the service. Then could not find anywhere to leave feedback so yelp it is! read more

They lost something I was shipping at there distribution center and refused to refund my money they will steal your item and take full accountability but not actually pay you for your item shady asf read more

There were a number of people waiting in line here and the wait was slightly longer than I would have expected. The ladies behind the counter were not working particularly fast and checking in packages that were dropped off, rather than helping people standing in line. As you might guess, some people were perturbed. On a positive note, the cashier went above and beyond to assist me in obtaining the label I needed desperately. I would go back, but leave sufficient time to wait, wait, wait. read more

It's been a week and half and I still don't have my package. My delivery has been changed 4 times. I don't have time for this. I've tried to reach out to shipper and carrier with no response read more