Deida was so kind and helpful! She was also incredibly flexible while she handled me and other clients simultaneously.

No on/line scheduling, so I drove up and was happy there were only 3 people ahead of me, and two workers moving quickly. "Abbott Elementary " was playing on the TV so that was awesome, a great choice! I got in and out quickly, free lot parking although super crowded lot. Space was clean and the process worked well. Very efficient. read more

Had to come here for fingerprinting & was told by an acquaintance it was a long wait. Regardless, I was close & already out & about. I decided to chance it anyway & get it over with. While easy to get to, the parking lot is a complete disaster so just be forewarned. I showed up on a weekday just after noon & found it surprisingly empty. One woman ahead of me was just leaving. The entire process took maybe 15 minutes & the woman behind the counter was friendly. Fill out some paperwork, pay, get your prints done, etc. Your mileage may vary but I was really pleased with how quick I could get this done & be on my way. Thanks again! read more

WHAT A WOMAN. That Deida is very professional and extremely courteous. I had a very pleasant experience. Thank you very much.

Deida was highly efficient! Imagine how much more efficient she will be with a printable Livescan?! She was able get all 8 of my fingerprint cards plus forms for Nursing licensure done within 15-20mins doing back and forth between ink fingerprints. Please try to move you office to printable livescans. read more

This is our second time coming to this facility. My son had to come here last year and this year for a fingerprint screening for his summer jobs. The area is very congested and traffic is always terrible. Be careful of the Red Light Special or you will be getting a ticket in the mail. The reason for this 4 Star is due to the kind older lady behind the counter who was very polite. My son didn't noticed that his State ID had expired a few months ago. So, they weren't able to do the fingerprint screening on his expired I.D. The lady wasn't rude when explaining the policy. I truly appreciate her pleasant attitude about the situation. read more

Accurate Biometrics - Fingerprinting Near Me - Chicago, Illinois

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I decided to come to this Accurate Biometrics instead of downtown! Tara was at the front desk. There must have been 5 people in front of me but she had them in and out quickly and efficiently! I was there 15 minutes total! She was quick polite and I am happy I drove the extra miles to come here. Thank you Tara read more

Accurate Biometrics - On Milwaukee - Fingerprinting Near Me - Chicago, Illinois

This location states they close at 5PM but an older woman named (Carmen) had an issue because I arrived a quarter to 5:00 and as soon as I entered through the door, she began to insult me for arriving at that time! She than proceeded by telling me "I should leave because she had somewhere to be." After that I said, "there is no need to speak to me that way...she then got worse and replied, by saying that she didn't like people of my kind. (People!) During these trying times referring to someone as "people" is not only derogatory but racist, I am appalled by the unprofessional demeanor she possess. If it wasn't for Tara her patient, professional and efficient co-worker. I would not have stayed! Carmen needs to find another position that is not customer service and needs training. I have reported this location to the BBB. #classless #racist read more

The team was efficiently working and very professional. They moved quickly despite b being extremely busy.

super fast and easy! deida made the process fun, inviting, and simple :) thank you deida !!!

Easy to find location, super friendly staff. I had Deida and she was so sweet and super efficient! Unfortunately there are no public bathrooms at this location or around it. read more

These people actually close down a hour to go to lunch. That wouldn't be bad except they stop taking customers a hour before that. So instead of saying they're closed for one hour, they should say last appointment taken at 11:00am and we reopen at 1:00 pm. But on second thought why should they care about wasting 2 hours of a persons day. read more

Deida was great and kind! She made it quick and easy despite being the only one working at the time. Overall great.

It's been 2 yrs now when i went to the office in Evanston Ill. It was 10/22/2020 that's when we in the middle of the Pandemic i was told it could take longer becasue of that. I try calling these back then and still no answer. I never recieved any information about my results not a call or any mail. So Today i call and was told i couldn't get my money back and no finger print infomaTION. WHAT DO I DO NOW DID I JUST LOSS MY $65.00 DOLLARS. HELP PLEASE!! read more

Deida was amazing and so professiona! She made the whole experience more relaxing and made sure to ensure that I was as comfy as possible.

The price for finger printing is a tad high, However, If you are lucky to get SANDY as your tec- your lucky. She is very patient, kind, helpful, read more

Who on EARTH thought it would be a good idea to let the employees TOUCH YOUR HANDS while you're getting fingerprinted. To top it off, they don't even have hand sanitizer sitting out - I had to ask for some. I'm not looking forward to the inevitable news report linking this location to the next COVID superspreader event. read more

Inaccurate Biometrics! Avoid, avoid, avoid. They twice fucked up collecting my fingerprints, causing a month's delay in starting a new job. Go elsewhere. read more

The women that works here showed great customer service. She was fast, precise and kind.

I appreciated the efficiency of this place GREATLY. Tara is the best and wasted no time, which I appreciated immensely!

Very bad customer service. They have a line on the sidewalk in front of the business. And, a woman walks up and ignoring the line walks in and a head of everyone. Needless to say that I walked in and asked why she was allowed to go before everyone else. The receptionist answered me with a attitude. That the woman had been back & forth for several hours. I recommend that if it's possible to avoid this place. read more

Inside a small shopping complex, this place can be quite busy even on a Weekend afternoon. Come in couple hours ahead and you should be good. Unfortunately, there was just one lady at the reception for the 20 people waiting in line. Got me a bit worried...Fortunately, she was a pro! She worked efficiently, multitasked and threw in her sarcastic quirky humor from time to time. Some might find her humor a bit rude, but I thought she was hilarious and made my rather boring job of filling in forms, a lot of fun. Random facts- They accept major credit cards. Sometimes the number of people can exceed the seating but it's good enough. Complex has a shared parking lot. Got in, got out...got my work done.. Bam! read more

I came into accurate biometrics for fingerprinting. Sarah greeted me upon my arrival. She handed me the form I needed. There were a number of people in the office when I got there, so I waited my turn. She treated every customer with great respect and efficiency. I highly recommend this office. Depending on how many people are there before you determines how long your wait. Thanks Sarah. read more

The Spanish speaking lady was the kindest ever, her attitude and customer service was a 10/10. The other lady on the right side was rude, I don't understand why people who don't like their job don't just go apply somewhere else. 5 stars is solely because of the kind Hispanic lady. read more

First time getting prints done for work. Customer service representative was nothing but kind! Knew what she was doing and had everything running smoothly. I was inside for 10-15 minutes and the only wait was for other customers getting pictures taken. read more

Blond lady with glasses to the right is so rude if your so unhappy go work elsewhere. Asked for my paperwork like if i was her child. Told her my info was wrong in the second page and she said well you said everything was right yes lady the 1st page "now I have to go back to fix it" like if she had to go to the moon. I understand covid is here and I work in the medical field but man can u at least change gloves by the looks of hers seemed like she had them on all day. Poor poor service. I pay I don't have to come back here or if I do I get helped my the other person she talked to her consumers nice and how you should talk to them. 1st time here and I hope it's my last time read more

Brandon was so helpful. We came in at the same time as several other people and we were all out super fast. He gave clear instructions and was really kind to everyone, and made the experience quite pleasant. read more

Wow, just wow. So horrible. I had to get my prints taken for a background check for CPS. I was told by them to go here, so I took their recommendation. I looked on their site, found a time/location for walk-ins, and popped in. After waiting 5-10 minutes, they ask: "Where's your form?" "What form?" I reply. Apparently there was some form CPS needed in the packet they sent me by email. Ok, my fault, but you don't have to give me attitude about it. They say I can have someone fax it. I have it in my email, but apparently they don't "do" email. WTF? The whole time the guy is acting like I'm being such a burden by interrupting his solitaire game. I finally manage to get friend to fax my email to them. I ask the guy if he wants to make a copy of the form, for the next person who doesn't have this standard form. I'm sure I won't be the last poor soul who forgets. But no, that just doesn't make sense to these people. Above that, they charge me a fee for using a credit card, which is not allowed ( http://www.mastercard.us/support/problems-using-mastercard.html ). AVOID this place if at all possible. Even the other people I saw seemed to have trouble. read more

Dealing with Accurate Biometrics, formerly Art's Investigiations, has been nothing short of a headache. They are the agency that my school chooses to contract with to provide fingerprinting and background checks for future teachers, so unfortunately, I had little choice in the matter. I appreciate them coming to our school, but this "service" becomes more of a nuisance when the person taking the prints refuses to honor appointments that students had made in advance. Being kept waiting 45 minutes past my appointment time and making me late for work? Not cool. I was told that the results would be mailed out in 2-3 weeks.. this was on April 18th. I received my results in the mail in the end of June, after I had logged three hours sitting on hold trying to get a human being to answer my questions - and after my advisor was threatening me with not being able to graduate this year because she had not yet received my fingerprints/background check. I also know I am not the only student to receive such crappy processing from them; our advisor had to send us a mass email reminding us to hound the folks at Accurate Biometrics because apparently, a whole batch of our background checks took almost two months to process. If given the choice, I would choose anyone but Accurate Biometrics. read more

I've had very few experiences with a service that can compare to this one. One of the women at the counter was ruder than the worst DMV employee you've ever imagined. She was yelling at people on the phone, mocking walk-ins questions, and went so far as to grab paperwork away from a woman and scoff while filling it out for her. Beyond that monster of a human being, the wait was nearly an hour and a half for a process that takes only a couple of minutes. They were averaging about one customer every 15-20 minutes with nearly 20 of us filling the waiting room. If you have the option of using another background check agency, do yourself a favor and avoid Biometrics. If you don't have the option, do yourself a favor and try to avoid this particular office. read more

Got my physical biometrics done here and they got REJECTED after i mailed them to the concerned authorities. Me and my wife spent 40$ (20$ each) for that and lost all the money now. Shipping is an extra loss of money. Most importantly lost my valuable time. The lady at the desk was in a unnecessary hurry ( may be to go home early) and messed it up. She should have minimum knowledge of how finger prints should be taken when thats her job there. Hope i would have seen the other reviews where they got their finger prints rejected as well and lost their time and money. Pls avoid this place if u can. read more

I had to go get my prints done for school. Not the funnest thing to do on your day off. Plus it was a drive from where I live. But I found very convenient parking and easy access building. I went inside inside and the place was spotless! The young man Ryan is phenominal. He provided great service, very friendly and professional!!!! He was very dilligent and efficient in his work. Great place to get your prints done with superior customer service. read more

Spend your time and money somewhere else. Don't trust your ink fingerprints. I had to come back a second time to same location on Milwaukee after the first prints were rejected, due to poor quality, and pay another $20. The second time the prints were accepted by my agency (state of California). They did not refund me for their poor quality work and delayed my licensing. read more

Had the great pleasure of getting my fingerprint done for the first time at this location. The technician wanted me out of her way as fast as possible that she ignored my requests (I needed a physical copy as marked on my paperwork). I lost $45.00 because the technician didn't care to look into my request and my company isn't approving the scan. I now have to come back and pay even more this time because of the front desk technician's ignorance. I called to complain about this mistake. The manager, Vanessa, called me once and was "looking into it" and promised to give me a callback that day. Nope. Didn't call back. Maybe corporate with help resolve this situation, and the front desk technician will learn LISTEN to the clients and do her job properly. I would love for anyone to get into contact with me and resolve this problem. read more

Customer service was friendly and prompt when I called to inquire about fingerprinting. I also checked out there website and it explains in great detail how to request fingerprinting services and what you need to provide. I did an out of state mail in request, which they processed in 24 hours. I though that was pretty fast service. They also sent an email confirmation to let me know that it was received and completed. read more

Okay...let me be honest. I HATE going to the DVM. I hate going to any Chicago office, the post office...Heck. I don't like sometime going to Mariano's! Why? Because the staff doesn't care about their "Guests" clients, customers, whatever. But whenever I have to go to Accurate Biometrics, I know I will be treated politely, with respect, by your staff. Although they are quite professional, they are very personable. A little chit chat while keeping myself entertained as well taking care of my needs in a very timely fashion, and promptly getting to their clients after me. Carmen was a joy to meet. Professional, personable, the whole package.Thank you AB! read more

Accurate Biometrics - Fingerprinting Near Me - Chicago, Illinois

Only one person working on a Saturday - boo. Annoying tv in the background but the girl behind the counter seems pleasant enough and knows that we all do not want to be here. read more

A little hard to find - fortunately I had a heads up on that. I was the third person "in line" and the process went quickly. I was in and out of there within about 10 minutes. The person working there was nice and worked at a steady pace. Not the kind of place one needs to visit regularly, but if one does, it's pretty easy and painless. read more

Excellent customer service and a wonderful attitude. The person working when I went in on 08/24/18 opened the office a few minutes early to accommodate those of us who had already lined up outside. She got 3 of through the process before the official 9 am opening time. read more

Don't go to Accurate Biometrics! Once you have used their services they have no reason to be helpful to you. I moved to here last year and have recently started the process of transferring my Kansas nursing license to Illinois. Part of the process involves getting fingerprinted for the state and the FBI. I recently went to Accurate Biometrics and paid 59 dollars to have my fingerprints scanned and sent to the Illinois state police and to the FBI. Within a week I had a letter from the FBI explaining that my prints were "low quality characteristics" and were denied. The letter said that I needed to have my prints resent. Because the website says "our services are guaranteed" (http://www.accuratebiometrics.com/index.php?option=com_content&task=view&id=14&Itemid=28 ) I called to find out what I needed to do to get my prints resent. When I called I dealt with two people who each told me that it was my fault the prints were rejected. I was amazed they could make such a claim. The first gave no explanation as to how it could be my fault that they were rejected. When I asked to speak to her manager, I was told that I used too much hand sanitizer, which ruined the prints. When I told her I do not use sanitizer or lotion, she responded that I must because I am a nurse. (I haven't worked in over a year). Finally she gave me the owner's phone number. When I called him he was more friendly, but he would not budge. While the fee to have it resent is not the full 59---it is 10 this time---I feel that this company is using their power incorrectly. The company claims it is the FBI's fault, while the FBI rejected the prints because of the "low quality characteristic." Still, if I pay a 59 dollar fee to get my fingerprints sent and scanned, that service should be completed. When I asked the owner why he did not absorb this 10 cost demanded by the FBI for a reprint as part of the 'guaranteed services,' he responded that he would have to raise the price to 69 for all customers. Then, in the next breath he admitted the FBI rejects "one half of one percent" of the fingerprints submitted---not an overwhelming number that would affect the bottom line significantly. read more