Every time I walk in, the employees are SMILING (rare these days). They are patient and attentive…read moreand appear to genuinely enjoy their work and helping customers. Since it's so hard to buy clothes at brick and mortar stores anymore, I order a TON online and end up returning 80%. They always greet me, assist with my returns and are patient while I find each QR code for every return. These people are awesome!

I cannot say enough about the staff at the Barrington Road UPS store! They are extremely helpful…read moreand friendly! They went out of their way to find me the best deal to send a package.

Dropped a package today as no wait...Fran was polite & helpful…read more I had to go back given Fran wrong address I was off one number digit. Francisco & Fran changed address... In & out in 5 minutes Lots of parking always a plus!!

I was given a quote for packing and shipping a package to South Carolina . The quote was 72 usd…read morefor packing and 51 usd total 123 usd. I provided accurate diminsions and weight. Once I arrived to the store. I was charged 147 usd for packing and 229 for shipping ttl with tax 391 usd. This is completely dishonest on the part of FedEx . I suggest that no one trust this company's customer service. Nor will I ever ship with them again

Andy and Jennifer are AMAZING !!! They were about and beyond to help us. We ran to a couple of…read moreproblems but they reassured us and helped us through it. The store closed at 9pm and my family and I left the store past 10pm, not once we heard a complain from them, both were very engaging and always with a smile, I can't say enough about our tonight experience at Verizon at Mount Prospect (on Rand & Mt Prospect RD) . If you need to switch phone companies (like I did) please do your self a favor and come visit Andy and Jenn

Jose helped us this evening. Went above and beyond with helping resolve a past issue that we were…read morepreviously led to believe was taken care of. He was patient and found ways to help with our monthly plan. We will be going back for his help with our next upgrade.

I was here on Thursday and was helped by a young man named, Larry. Wow, I have hope for the next…read moregeneration! he found the battery my car key fob needed on the first try and went the extra step to step over to the front door and test it before checking me out. He got calls while I was there, helped customers on the phone while getting my key fob set right and handled the chaos with grace and amazing customer service. This "kid" is going places. Also, Thank you Larry for caring that I was having a cruddy day, you made my day and made me feel so much better!!! If it was appropriate for a middle aged random customer to give you a big hug, I would have given you one!

I was asked to contact Frank which I tried with no response. My problem has been open since mid…read moreDecember with no response from the Schaumburg store. Especially since they still have my battery. I have spoken to the corporate office a number of times, and the last conversation was providing with an email. I sent an email providing my contact information and still no one from Batteries Plus has contacted me. I still have a case opened with the BBB updating them on lack of response from Batteries Plus. Maybe, something will happen with their assistance. I have NEVER had a experience as this with retailer not responding or standing behind their product.

Out of business , they may have another location far away. I left a message on the phone and got no…read morecall back.

Listen, I'm a fan just because it was like only 1 of 2 places I could find somewhat close that…read morewould fix my PS3 without my having to send it in to Sony and spend an arm and a leg. My experience with "the other" similar store was horrible, which led me to this one. I went in and dropped my PS3 off on a rainy day. Ran into the "store". It's very small, they have used odds and ends in the front for purchase. You can certainly smell that they still smoke in the back, but whatever. I just want my PS3 working. They seemed knowledgeable enough. The younger-guy said it would only be like 4 hours to get it fixed and that he'd call me. So sure enough, either same day or next day they called back to let me know it was ready and I went to get it. Super cheap for my "yellow light of death". Still is working. The only scary part is that they only guarantee their work for like 30 or 60 days - can't remember which. That made me a bit nervous, because it seems like maybe they have units come back a lot..?? Why wouldn't they guarantee it longer. Hmm. Regardless, mine is still working. And it's been like a 45-60 days. updated 11/24/12 - So.. I have to update my rating and review. Unfortunately my PS3 died again 2 weeks ago. So apparently this is the reason why they only have a "30-day guarantee". Right. Got it now. Will not be paying to service it again. Unfortunately will have to bite the bullet and buy a new one. :( So, I have to change my rating.

Paul. Amazing. Was quoted 200$ to get my screen repaired at another place. He offered 90$ for a lcd…read morescreen or 150$ for an oled replacement. Both prices are amazing. Also very quick service, accommodating, and trustworthy! He does business very well, and was easy along with enjoyable to talk with. I would 10000% recommend this shop.

BAD ATTTUDE WITH LACK Of COUSTMER SERVICE…read more I went to fix the Screen for my phone. Got it fixed and asked the question twice regarding the warranty. The guy at the front desk gave gave no answer and only said you paying Cash or Card. He didn't want to answer the question but interrupted me saying "YOU PAY CASH OR CARD" Don't recommend this place at all who don't value the costumer.

I sent my blue iPad to Asurion for repair and paid the $100 deductible, trusting I'd get my own…read moredevice--or at least the same color--back. Instead, they shipped me a pink iPad and told me color "isn't guaranteed." When I asked to see where that's stated in their terms, they could only quote language about "equal or similar functionality," nothing about color. After an hour of chat: * Reps admitted pink "isn't most people's first choice" but still called it "similar." * They refused to exchange it for any neutral color (black, white, blue) even if I waited. * I sat on hold forever for a manager who ultimately offered zero solution. Color may sound cosmetic, but it matters--especially when they never warn you. If Asurion can't return the product you actually bought, what else will they cut corners on? Save yourself the frustration and look elsewhere for device protection. Manager that did nothing Jennifer Advanced Tech Lead | Connected Home Gulch Hub | Nashville, TN

Great service. Fair prices. Had a few cracks in my screen saver. Replaced it on the spot.read more

I had a bad port on my phone; he did an excellent job fixing it. They stay open a lot of hours too!read more

this place is a joke. They buy phones at wholesale and they give you a really shitty price. What a…read morejoke stay away from this place we warned.