I've used this location a few times and I've never had any issues with what I've needed. But I felt compelled to write this review after interacting with and observing the employees when I stopped in this morning to send out a package. It wasn't too busy, just myself and two other customers. There was a man and a woman working (same gentleman I've interacted with the last few times I went). He warmly greeted me and then apologized since they had a power outage in the morning so the systems were running a little slow. While we were waiting he noticed the guest behind me and helped direct him on where to place the package he was sending. He also assisted his coworker (not that she needed it, per say, but it helped keep things running smoothly). After that the computer was ready and he scanned my package. He was very efficient and made sure that he was using his time wisely. I also observed the woman helping the other customer while I was waiting, and she was very detail-oriented and professional with him. While I was leaving, the gentleman gave me a friendly goodbye which felt very genuine, and I left the store actually feeling better and had my day brightened up. Can't say that about many places these days, so big thanks to them for being so great! read more

Amazon return: I was in and out with my return in less than 30 seconds. You know, it's taking me longer to type this review (only typing with one finger on my phone so you know I'm old), and as I'm finishing typing this I was already in my car and driving off. Friendly and courteous. read more

This is the first yelp review I've ever written...but feel compelled to for this business. I have been to many, many UPS locations in my years, and this store, by far, is the best I've ever been to. They are efficient and genuinely so friendly. Top notch service. It's a pleasure to do business here. Wish them continued success. read more

every time I step inside this UPS store, everyone is so helpful and courteous. I usually get everything that I need to take care of in a timely manner. They always say hello when I come in and say goodbye and have a nice day when I leave. I like the fact that they have their own free private parking that is away from the main road as well. read more

The UPS Store - Three employees are behind the counter at The UPS Store in Morton Grove, IL, with packaging supplies and signage visible in the background. - Shipping Centers Near Me - Morton Grove, Illinois

UPS is generally good but my experience with this location was not great. I was returning an Amazon package and there were two separate boxes in the return. They told me I had to put them in one box. I told them I was not aware as this was clearly not in the instructions. They said I could tape them otherwise but like most other people I don't just walk around with a shipping tape and I told them I didn't have one. Their suggestion was that I buy a new tape from them. Why would I but a tape just to tape two thin boxes, probably to use 10 inches of tape? They were not helpful and I had come all the way to ship this. I will not return to this location. read more

Big guy was so kind when I talked with him you knew that I need to return it today and even he closed he is accepted my returns. Actually I was 3min after they closed. I am so happy that I made it today because my working hours is so long and I couldn't have time to return it Thank you Big guy ‍ read more

I normally go to the UPS STORE on Harlem and Touhy. That one does not charge you to print Amazon labels. This one charges you $2.86! That's a while real off paper right there!! Go to the one on Harlem. I like to help businesses that help us. read more

Staff is always friendly and helpful! Abeau is a notary - convenient and inexpensive.

This UPS store is located in small little plaza off of Dempster and Ferris, next to the Avalanche bubble tea place. They offer various shipping and delivery options available, and the staff have always been super friendly and super efficient, making the lines move quickly. I've been here a few times to drop off packages, and getting it scanned and receiving a receipt doesn't take longer than a few seconds! I love that they opened on Sundays! Parking is a little tight in the plaza due to its size, and there's only one way in and out. +opened on Sundays! +located next to Avalance +friendly staff +fast and efficient service! +free parking in small plaza lot read more

Glad I came to return some Amazon items here. I felt at ease knowing my items would be returned and they were very patient with me knowing I had multiple items. For an additional price, I was able to pack my items with tape (starts at $2) and they were able to print the address/label by sending them an email (additional $3) which was very helpful. Additional points for being open later. Will be back! read more

There is this one employee who is always working. He is beyond nice. He will do everything he can to help you out. He is always smiling and a great person. read more

This is to express my utmost appreciation with great customer service you provided assisting with the shipping arrangements of the old 1906 framed boxing poster measuring 42 x 30 inches. The recommendation of using the UPS STORE MORTON GROVE worked out very well. I must say, Mr Francis at the UPS STORE provided wonderful communication and he ensured me he would package the giant poster with great care, several layers of bubble wrap, shrink wrap and the placed in a very strong large box.The package arrived yesterday in wonderful condition, no damage at all and all this job at a very efficient cost. Mr Francis at the THE UPS STORE is highly recommended. An ABSOLUTELY OUTSTANDING JOB! read more

Very nice, very professional people working at this UPS location, but holy shit sending packages is expensive. Tuesday I sent 2 one pound boxes of Frango Mints to my Bro in Issaquah WA & Sis in Long Island NY. I got sticker shock when they told me it was over $46 dollars for delivery next Monday. Not even over night or next day, 4-5 day delivery? You have got to be Effin kidding me $46 dollars. I guess it's been awhile since I sent a package. For the Yelpers out of state Macy's in the Chicagoland area use to be Marshall Fields & Frango mints are a product of Marshall Fields that they continue to sell in select regions of the country. They are delicious & very popular & make great gifts especially for the holidays. read more

The male staff who is consistently there is superficial and condescending I was ahead of three people but i was the last one to be attended to and passed me to a lady who just came from break. read more

Francis is the absolute kindest, most knowledgeable and explanatory employee. He welcomes you with a smile, is very attentive to your needs and the sensitivity of whatever you are shipping. He let's you know and exact arrival date and isn't afraid to tell you if your request is not possible. He always tries to give you the best deal possible as he cares about the experience you have with UPS. If the company has an award for employee of the year, Francis should get it. I live closer to other UPS centers but choose to make the drive because I know that Francis will take care of me and my needs. I've had great success on the following occasions: 1. Moving back to Chicago from Miami (LOTS of large boxes) 2. Shipping gifts across the United States 3. Sending Fragile Items Again, I love this location and cannot thank Francis enough for his help consistently. The location is clean, organized, and quiet and I would never choose another. read more

The best mail related business in the area ! I've been bringing my packages here for the last 3 years and the service is consistently superb! read more

Misogynistic, unprofessional service (printing my stuff on a used on one side paper!), insisting on keeping my date and making me tear it up and put in a beg....Abusive,untruthful,conny.When I tried to phone the manager he threatened to use my date, which was everything about me. If you're dreaming of about wild adventures, come to Morton Grove UPS store.How did it go?Just don't sign the check?Well,I took it to the police. read more

This is one of many very helpful UPS locations in the NW suburban area. Staff, like other locations, will help secure and ship valuable packages, documents, provide high-quality copies or printed materials or advise on best methods for different needs. Great place when you need to ship with the assurance that the package will arrive quickly or as-needed and be placed in the right hands. Notary and other sometimes hard-to-find services plus knowledgeable and experienced staff help avoid unneeded hassles or worries. USPS needs the business, but UPS helps when timing is urgent or one's schedule does not fit most post office hours. read more

Francis was so kind as to reach out to me when the UPS driver did not leave a sticker on my door. Francis tracked me down to pick up 2 packages. He then, brought them to my car, because I had leg surgery and could not walk. Very, very excellent customer support. read more

I've used other UPS stores before and they didn't charge me anywhere near as much for standard shipping as this one. I ended up paying nearly three times as much as I usually did. Wont be going back to this store. read more

I usually go to this UPS store at a time of day when there is a big black guy (an actual African African American) with a great accent who is the nicest, most helpful UPS person I have encountered. Today, I went at a different time, when a black woman, with the same beautiful accent, (also African, but acting more American) refused to help me secure the box and place a label after she assisted two customers of color before me, but when I presented myself and need, she outright refused, changed her kind tone to "cold as ice" along with her body language and proceeded to tell me I need many more layers of tape than she would give and refused to allow me the use of the tape gun or tape to secure the label to the box. Her opinion overrode the intended outcome; to simply tape a label to a box and drop it off so they could ship it, like the two customers before me had JUST done. She let the two people of color use it before me, but when she saw this old white guy (veteran with a smile), she shut down like a light and when the two customers had left the store, she was outright racist in her attitude. Now, I come from a mixed marriage, so the level of disappointment could probably be measured in shades. Avoid this place unless the big black guy is there. He's the best, she is an ass, whatever color or origin she is. Stupid is as stupid does. She was stupid. Life is too short. I went to another UPS place and they did the right thing. Avoid this UPS employee if you are WHITE. Store cancelled. read more

Love the store they were excellent service and efficiency. Francis was so nice and thorough with our transaction I really appreciate him in the store. If you're looking for a place to help you they are the ones I really appreciate it five stars definitely will be back read more

Moving to one star after the response from this business. Blaming ME for misunderstanding? Yes, great customer service. You're the service, you should explain these things rather than expecting the customers to know every rule and option you provide. A better response could have potentially brought me back in, but now I won't be returning, I'll risk it with USPS. read more

I hope Francis has some sort of ownership stake in this store. His friendly and efficient manner will definitely have people returning to this UPS location. Also, by taking an interest in his customers he was able to introduce two South African expats to each other today at the store. Thank you Francis!! read more

I don't even want to give any stars. Incompetent, rude, demeaning... shall I keep going? I've never witnessed a man in at a business treat people so poorly. They lost a piece of my package, and kept blaming me. They wouldn't even humor me by saying, "hmmm... let us check if we have it somewhere. FedEx costs more, but damn well worth it. These guys at this location suck! read more

The Morton Grove UPS Store is located in a small strip shopping center on the south east corner of Dempster and Ferris. Off-street parking is available directly in front of the store. I have dropped off several items for shipping and the service has been prompt and friendly. The same young woman has helped me every time I've been in the store. She is always in company of a large, friendly dog. read more

I ship quite a lot, and this is close to where my business used to be. It's not that close anymore but I still go here because Francis is the best! read more

I go here for ALL of my postage needs. The customer service at this UPS store is unparalleled. Francis is kind, generous, and helpful. Olive is unbelievable - first, she always knows the best way to ship something, and second, her smile makes my day better. They know my name. They help me. This UPS store is truly special. read more

I walk into the Store on Saturday at 5:20 assuming it is open, and after few minutes that Mamerto is helping me, I ask when do you guys close ? and he smile and say 5, and I like Oh, I am sorry, he gave me the best service, and even when we could not print from my memory stick, he was so friendly and nice, and ask if I can reprint it from the on-line. I really wanted to ship my package today, and Mamerto, truly gave me an excellent service and make my weekend. read more

Wow this place makes running errands fun. You get the best servicec, and it comes with a smile!! I've been to manyyyy ups stores, but Francis is great and the reason I come here. Quick, accurate, smart. Not much more to say, keep up the good work! read more

Online and signs on the door say opens at 8:30. Been waiting outside for 30 min. Not a single employee in sight. With it being so close to the holiday season - very unprofessional and disappointing. When someone does show up the computers take forever loading. "The system is slow this morning". Maybe if you opened in time you would have been up and running properly. read more

Francis is the absolute kindest, most knowledgeable and explanatory employee. He welcomes you with a smile, is very attentive to your needs and the sensitivity of whatever you are shipping. He let's you know and exact arrival date and isn't afraid to tell you if your request is not possible. He always tries to give you the best deal possible as he cares about the experience you have with UPS. If the company has an award for employee of the year, Francis should get it. I live closer to other UPS centers but choose to make the drive because I know that Francis will take care of me and my needs. I've had great success on the following occasions: 1. Moving back to Chicago from Miami (LOTS of large boxes) 2. Shipping gifts across the United States 3. Sending Fragile Items Again, I love this location and cannot thank Francis enough for his help consistently. The location is clean, organized, and quiet and I would never choose another. read more

Francis is awesome! We needed notary service and he was very patient with us with our stack of papers! Super friendly and nice :) read more

The manager has been there both times that I went in. He is always so nice, knowledgeable and courteous!! More businesses should be run so well. My transactions are always handled smoothly and quickly. read more

I am extremely busy woman running multiple business, not gonna lie places like ups it's always the last thing to do on my list just so much waste of time. Since I moved in Morton Grove my first experience In this store was absolutely amazing because was first time I got to meet Francis, I was thinking he is having a good day, very nice, polite, patient, extremely understanding and gets you what you want really quickly. I was very surprised definitely was thinking that he on his good day. Of course came back later, met him again, same, nothing changed I was thinking every time I am here he is always in good mood. And of course after coming back here many times I realized he is always like this, nothing to do with good or bad day, the sweetest human being I ever met! I think he should be an example to every single employee and human how to treat others. God bless him. Usually I don't write reviews I don't have time but I really had to leave this one, today Francis even stayed extra time in the store just for me, to help me on my needs. I can't believe this is happening. From now on I love to go in ups store Only because of mister Francis! Thank you very much! read more

Francis is quite possibly the nicest man to work with! I couldn't have been happier with my experience and his quality of work. Keep up the good job! read more

I brought in an awkwardly sized area rug I needed to return and which I had not managed to fit back into its original plastic packaging. The employee went out of his way to come up with an economical solution for packing it safely - plus dealt with about 5 other people quickly and efficiently. Plus this store is open on Sundays and it was easy to park. Very satisfied. read more

I went to this store to return a package to Amazon. The salesman asked me if I wanted to purchase postage stamps; I wasn't even aware they sold stamps and was happy to hear they did so. I was not told there was a $3 upcharge for a book of stamps; due to this, I purchased more than 1 book. When I realized I was ripped off, 2 days later, and wanted to return the stamps (still in their orignal package & untouched), I was told I could not return them. There was no mention made of this to me when I purchased them nor was there any signage about this in the store nor on the receipt; despite what management says. Please beware....There are many other places where you can purchase a book of stamps at the same price charged at the post office. CVS is a couple blocks away, there is a Walgreens several blocks east on Dempster, grocery stores are within a couple miles & 2 post offices as well. Don't let UPS swipe your hard earned money unless of course you don't mind paying extra. I will not patronize this store, I can't do business with people who are not honest. read more

I had to copies made that cost me over $7 dollars. They are a big ripoff and very money hungry. I ask how much will it be before hand and he said 40 cents a copy. Office max will do it for 50 cents. I will make a YouTube show about this. I will post again where it can be seen. read more

The employees at this UPS store are kind, friendly and helpful. I have used this location to get documents motorized and to send and receive packages. Always greeted with warmth and a smile. read more