Truthfully I've never stepped in this store but I had the privilege of meeting one of their employees (Alyssa) at a store in Camarillo (Outlets). First of all, I went in shortly before closing (unbeknownst to me) with my kids. She was kind, patient, and never made me feel like a burden. She truly exhibited exceptional customer service. She helped me find my perfect Ray Bans. The next day I went in to return a pair I was not inlove with and with my return transaction she was the first to offer an understandable solution. She was well poised, kind, helpful, and again didn't make me feel uncomfortable or a burden. If you need glasses, I'd highly recommend working with her. read more