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Sunglass Hut

5.0 (1 review)
Closed • 10:00 am - 9:00 pm

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3 months ago

Been to this location twice... both times I had the best service. Manager was super nice and helpful. Fixed my Prada glasses very quick.

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Eyeglass Factory

Eyeglass Factory

(70 reviews)

$

Angie contacted me right after my last visit and asked me to return to the store to make things…read moreright. I did and as I told Angie, I can see why she gets the raving reviews you see posted here. I just picked up my 3rd set at no extra cost and they work great! Thank you Angie!

I purchased a pair of sunglasses in November 2025, not long after the frame was cracked on the…read morebottom of the lense and I was surprised since I hadn't dropped them so was not sure why they were cracked, so I took them back to Eyeglass Factory in Ventura where I purchased them to let them know what had happened. Ventura store just told me no they didn't have the same pair and nothing more. Then I went to the one in Camarillo and explained what happened and Angie was so nice and told me it must have been a defect by the way they were cracked and told me it was still under warranty so was so nice and looked around to try to find me the same pair. She finally found some but in a different color in Santa Barbara so they shipped it to Camarillo and I got them within a few days December 20. I went back and picked up the glasses and this morning I woke up and they were cracked in the same exact spot as the last pair so since I got this last pair in Camarillo, I decided to go back to that same store since Angie was so helpful and let them know what had happened. When I went in the girl behind the counter greeted me and as I was telling her what had happened from the beginning she was giving me a look as if my story wasn't true in a way and told me well you only get one warranty and I said well I believe it was a defect and then she called to Angie and Angie tried helping me out looking for another frame that maybe my lense could be put into. This review would have been a 5 star but with the way the first girl behind the counter made me feel and wasn't nice after her greeting I could only give a 3 star. Angie is amazing.

All About Eyes Optometry - Our Team!

All About Eyes Optometry

(62 reviews)

Typical optometry visit until it came time to fit contacts. Because I have bad astigmatism, the…read moredoctor basically told me I was a 'lost hope' for properly fitting contacts. They only offered Acuvue, which didn't fit my eyes well, and the pair I left with was extremely uncomfortable. I never went back. I later went to Beverly Hills Vision Group (Jackson Lau) and got contacts that fit perfectly. Wasted $250--recommend going somewhere else.

I needed of a specific brand and type of contact lenses that my other optician (and Target) no…read morelonger carried. I called several practioners in my area, and All About Eyes (AAE) could procure the contacts i needed, and would take my kind of insurance. I just needed my newly written prescription filled, but Lu at AAE (who was very helpful) insisted I have an exam through AAE to get the contacts. Reluctantly, i agreed and went through their exam process (very thorough) and waited for my insurance to approve and fund it. I was finally able to get my contacts a month later through AAE. The first contacts they ordered were clear, even though I had requested for them to be tinted blue for ease of locating them in clear liquid, or if lost in a sink or on the floor. It took another week to get the correct contacts after returning the first pair, but I am very happy with them now. However, i felt it was poor customer service when one of the staff at the front desk looked away from me as they began talking to me when I was returning the first pair of contacts. I wasn't sure if she was talking to me, or to someone on the phone through an earpiece. And, when I returned to pick up the correct contacts a few days before Christmas, 3 people were behind the front desk talking to each other. I said hello, let them know my name, and asked about my contacts. Without a word, one of them looked back for the contacts behind her, and put them on the counter in front of me. There was no "Thank you" (for your patience?), or sorry for the inconvenience, or Happy Holidays. They just went back to talking to each other. Bewildered, I turned to leave and wished them Happy Holidays, and at least someone replied "Thank you". I hope the $1,250 AAE got from my insurance company for filling a contact prescription went to good use. Maybe some of it can be used to update employee customer service skills in 2026? For the correct contacts I give a 5. For having to go through the entire exam process again to get contacts, I give a 4, For customer service I give a 3. I hope this review helps everyone. "Happy Holidays" and "Merry Christmas" to those who celebrate it.

Sunglass Hut - sunglasses - Updated May 2026

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