This office is efficient and the doctor takes time to talk to you about your eyes and prescription and find out any issues you are having. I really appreciated Adrian for his help with finding my glasses and he was so fast with calculating cost and knowing the best option to get the glasses I needed and wanted and still being covered. I love my new metas! Thanks Adrian for going above and beyond. read more

This place continually tries to upsell you. They offered me tear duct plugs for my dry eyes and when I asked, I was told it was completely covered and there was no cost to me. They even told me to come in as often as I wanted because they were basically free. They never gave me a cost estimate because they said it was covered. 2 years later I get a bill for over $1k because apparently it wasn't covered and in the entire 2 years (over a dozen visits I had in that office) they never once told me that I owed them money. They just kept letting it build up. I would never have gotten this service if I had known it was costing me money each time. They never once told me there was a deductible in the 2 YEARS I came to the office. Only kept continually telling me it was 'completely covered' by insurance. I didn't even know they were billing my medical insurance and not my eye insurance because it was a 'medical' service. They didn't explain any of that. I did complain and they did write off some of the cost, but they are still expecting me to pay several hundred dollars for a treatment I would have turned down at the very beginning if they had told me there were any cost. The fact that it was 2 years of fees building up before they let me know is ridiculous. The whole thing feels like a scam. I shouldn't have to pay any fees, but I'm done arguing. I just hope that this review warns others to at least don't take their word for anything and double check your own insurance even if they tell you things are covered. And make sure you are asking if they are billing eye insurance or medical. I always thought it was weird they kept trying to upsell additional tests, etc, but didn't think it was a big deal because you can turn those down. But I should have gone with my first instincts and found a different Dr. after my first visit. read more

I have been to this optometry office twice and they are always so knowledgeable, warm and accommodating. Today Ida fixed my broken glasses and replaced a screw for no charge. This would have taken over an hour easily if I had to go to Costco and wait....and wait. Thank you Ida and being such a terrific Optometry and terrific staff. read more

Never got back. This is a money grabbing business model. It reminds me of Scientology management group. I'm still so upset about my experience from there. Go anywhere else the main theme from this office is that they are going to try to scare you and they will charge you for things and overcharge you. I know I'm not alone on this. There are many people who feel the same way and have been doing the same thing. You have been warned! read more

Kind caring efficient doctors and assistants. They answered all my questions and were able to prescribe my Vuity drops which my last doctor refused to do. They have the latest technology so you don't have to get dilated for exams! They are a complete business with everything from your basic contacts and glasses to glaucoma, cataract, retina and field of vision testing. My eye condition is complicated and they were able to help me. Women run this place which is an added bonus. Short wait times and plenty of parking for the win! read more

I was worried about bring my daughter here after other Yelp reviews. We had a great experience here. The student Optometrist was so delightful and the doctor was great. Definitely recommend SSO! read more

I have been coming here for about 3+ years and they have been the absolute best! The entire staff is so kind and Dr. Castillo is amazing. She has helped me so much with my multiple eye conditions. She has gone above and beyond and I couldn't be more grateful. This office will always have a special place in my heart. read more

Do not come here and expect to get help. Rude staff (Carmen front desk woman) that do not answer phones and when they do they give you attitude. Do not come here and expect professional service. read more

Posted this on their website but I am copying it here to hopefully spread the word to whoever is interested. I am so excited to have finally gotten the opportunity to meet Dr. castillo in person; last year I had Dr. Steensma one last time prior to the transition and was informed about her with high praise. I was not let down by her amount of knowledge, assistance with making sure I got what I needed, and just all around friendliness. I always recommended this office to people due to the cleanliness, nice machines, and selection of frames; but, now I am beyond delighted to have such a great optometrist nearby to hopefully be able to see for a long time. read more

Silver Strand Optometry - Optometrists Near Me - Port Hueneme, California

The staff and doctor are all very professional but also very kind and personable. After the technician initially checked my eyes with all the latest high tech diagnostic equipment, Dr. Castillo examined my eyes and explained exactly what I needed and why. They have a fantastic selection of frames, and I left with two pairs: one clear and a super cute pair of sunglasses. Highly recommend this knowledgeable and friendly practice. read more

This optometry is hands down my favorite Optometry spot . From the way they handle their patients, scheduling/booking, eye exams , communication , environment , selection - everything was top notch . I typically provide feedback off service , environment & inventory , and overall , Silver Strand exceeded all areas. I was able to book an appt same day (unheard of) & my insurance was verified before I arrived which made the flow of going in and getting my daughter's exam a breeze . The staff was warm and welcoming , the place was clean and organized , and we were seen immediately upon arrival . Once we were in , the entire routine process for a first time patient took about 30-45 min . Starting off , my daughter got photos of her eyes and the assistant was communicative , she explained her every step , which alleviated my daughters anxiety . Into the actual exam Dr.Castillo had the same kind bedside manner. After the exam was finished we sat down in the glasses try on area and looked over all the different frames options ranging from Michael Kors , Ray Ban , Coach , McAllister , etc. Frames were affordable with high end ranging $100-$220. During the invoice process , costs were broken down for easy understanding . With my PPO I paid around $65 out of pocket for exams and check up not including the frames or lenses ( all cost will vary by insurance so please do not expect to pay the same , this is just a general minimum idea of what you'd spend) . Glasses are due to arrive within 1-2 weeks . read more

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I tried to resolve everything that's gone wrong with my effort to get and correct eyeglasses I got from this store, to no avail. I gave them plenty of opportunities: complained initially that they failed to call me when they came in (I had to ask four different times) at third week after ordering, then three different people a week later when I went in to check the progress of the glaucoma drops. Finally, someone actually checked and found they were in "a bin in the back", but they never called, and I don't know how long they'd have sat there before someone noticed, which they never apologized for either. During that visit, they rechecked my vision and had me wear my thrift store glasses, noting false readings. Next when checking the glaucoma I mentioned that and he rechecked and noted the vision results properly. He bothered to look and find the glasses when I asked the third time and though they were horribly off I agreed to wear them to "get used to them". After a week of headaches, I informed them I complained they were so bad they might even be someone elses or the initial exam wasn't done right. They said the doctor had to address it but she would be out for another week (seemed odd she wasn't there for the medical aspect too). She avoided me at every inquiry then finally said (again through a staffer) that I couldn't return the glasses and no refund would be considered. After a month and a half the only time I ever saw Dr. Castillo was the initial visit. Not only didn't they provide me with documentation of their policies, they even refused to give me a receipt if I were to bring the glasses back. A so-called provider could not be less cooperative. I'm taking further legal steps to resolve this for myself and hopefully protect others who might also otherwise fall prey to this scheme that went wrong at every turn. It will include a comparative exam by another O.D. of my eyes and this very faulty product. Lastly, I was misled by all the glowing reviews on their site, so some balanced reporting is also in order. I also cautioned her I would do this, but she didn't care. Thank you Yelp! read more

I recently broke my only pair of glasses and since my friend brags endlessly about how great SILVERSTRAND OPTOMETRY is I decided to give them a try! They got me in the very next day and with them being extremely busy( Awsome friendly customer service and word of mouth) they got to me within minutes , gave me all the eye test( doing some twice to make sure I was relaxed and getting the true results), finishing with showing me there extensive eyeglass selection. But what I appreciated most was Kimberly Castillo( OD), took the time to type up a letter to Kaiser ( my advantage plan) and had it ready before I left! Everyone there is extremely knowledgeable and helpful from start to finish!!! I give them 10++++ gold stars for a truly first run and enjoyable OPTOMETRIST OFFICE!!! I would highly recommend trying this hidden jewel of Port Hueneme California, Sincerely Mr. Michael Joseph Gaudet read more

Unfortunately, I had a very unpleasant purchasing experience as a first-time new customer from this business, and cannot and will not recommend this business to anyone for the sole purpose to prevent them from experiencing the same or similar circumstances! Their lack of professional service, lack of courtesy, lack of honesty, and refusing to provide a refund on eyeglasses that caused the lens to pop out of the frame while driving was very unsafe, frustrating and discouraging to me to resume business! They did not inspect the eyeglasses for quality as they stated before giving them to me! They clearly demonstrated their primary concern was NOT customer satisfaction! read more

I could not be happier with Dr. Castillo, she is extremely professional and very detailed. The girls on the front are super nice and pleasant to work with. Would recommend this practice to anyone. read more

Dr. Castillo and her staff I would highly recommend. They were all professional. Excellent read more

I called as a new patient hoping to get in ASAP and they were able to work with my schedule and I got an appt that Monday. As soon as you walk in, you are greeted and made to feel comfortable. The office is really nice and clean. The front desk, assistants and Dr. Castillo are all AMAZING. This was my first visit but definitely not my last. read more

My eye dr retired and they took over his clients it took over a month to get appointment they sent me several emails telling me if i cancel the appointment there could be a charge. My appointment was at 2:30 then they sent me another email saying it was 2:40 to get there early to do paperwork so I do so I get there at 2:20 for 2:40 appointment! I waited for 40 minutes, nobody said anything to me. There was three people ahead of me. I asked how long the wait was. They said it would be over an hour to be seen. This is not acceptable. My time is not free. They were so much about telling me how much they would charge me if I cancel or don't show, this is ridiculous! No call saying they were running late! My time is not free and this is not acceptable when I waited for long amount of time to get the appointment then waited over 40 minutes without anybody saying anything to me that they were running late when I asked to change the appointment. She said this could happen again. This is not acceptable. Horrible horrible service, I will not go back. I will find another doctor again. My time is not free. I took time off for work to sit there and wait and they didn't have the audacity to call me to tell me they were running behind. They're real quick to email me about no-show charges, horrible horrible. read more

I went to Dr. Castillo after about 10 years of not going to get my eyes checked. I was blown away by the l professionalism. The staff was so sweet and helpful. They also had a great selection of glasses!! They have top of the line equipment and everything was very clean I felt super welcome there and they made my experience an awesome one! Thank you!! read more

Dr. Castillo took time with me, staff is kind and efficient, and I felt safe with Covid protocols in place.

Dr. Castillo is amazing!! She answered all my questions and was super friendly. The girls in the office were great too. I highly recommend this place. They also have a beautiful selection of glasses. read more

Amazing staff!! They were very knowledgeable and friendly! They answered all the questions I had and explained it to me where I understood it. Thank you!! Definitely recommend coming here! read more

I came in to get my wife's glasses repaired. Silver Strand Optometry personnel replaced a missing screw for one of the hinges. When I asked how much the repair would cost, she replied that it would be free. I was delighted and surprised to see that it was free. The staff had been quite helpful. They were quite pleasant and accommodating. I would highly recommend them to others. read more

Love the service! Amazing staff 10/10 would recommend. They help you choose the best glasses that make you look Amazing.

Very friendly and knowledgeable staff. My son and I went in together and we were well taken care of. Excellent experience all the way around. read more

I was referred to Silver Strand by a coworker. It was easy to make an appointment and I was able to complete the new patient paperwork in advance to reduce time spent when checking in. After I checked in, I was called to begin my visit less than five minutes later. The Medical Assistant who performed testing was very courteous and explained every test she was performing. Dr. Castillo was great. She was compassionate and thoroughly explained her findings and recommendations. I had an excellent experience and highly recommend this business. read more

I'm not a fan of doctors or doctors' offices, but Dr. Castillo is so kind, calm, and professional that she and her staff quickly put me at ease. I'm so excited about my new prescription! I can even see the leaves on the trees again, and my new sunglasses are super cute! read more

They were super nice at the office. I got here really early and filled out paper work. By my appointment time I was in the eye exam room. Super fun staff and Dr. Castillo was very knowledgeable and put my concerns at rest. Glad I found a office close to home. read more

I had an urgent eye issue and was able to see the doctor within one hour. I had never met her because she is new to the practice but I was pleasantly surprised at the quality of her care. Front desk staff are competent and friendly. I highly recommend! read more