Everything about this office is top notch, starting from the initial phone call to make your appointment, to when you walk out the door with your new glasses.
You're always greeted with a smile, on the phone and in person. The moment you walk in, you are greeted with a big smile and a welcoming staff. After you are checked in, you can sit down with a nice cup of hot coffee and then you are taken back right away.
First, you are pretested by a member of the professional staff, with the most up to date equipment (Remember the hard air puff? This office's machine is much lighter and barely felt!). This process takes about 15 minutes and you are taken into an exam room where I sitting for only 5 minutes before Dr. Pazen came in to start my exam.
I loved seeing Dr. Pazen! He was funny, and gave me outside advice on my school situation. He examined me for about 30 minutes with state of the art equipment. After his exam, he explained all his findings in detail, from my pesky eyelid problem to my slight myopia (which I learned means near sighted) and astigmatism.
After my exam, I was seated in a large frame dispensing area and was introduced to one of his highly trained opticans, who I learned has been doing this for 20 years. She guided me to a perfect fit, and helped me learn how to best utilize my vision benefits so I would spend little out of pocket.
I decided on a cute pair of Ray Bans and was told they would be in about a week and a half- To my surprise, 4 days later I got a phone call that my glasses were ready and I came in the same day to get them! The opticans spent a long time with me fitting the glasses, explaining how to take care of them, and when to use them.
I was so happy with this office that I can see why they have been awarded Best Optometry Office every year for as long as I can remember!! read more