The receptionist is rude !!! They used to be friendly and courteous. read more

I had been with the same optometrist for 20 years. When he retired I ultimately moved to Family Optometric and I couldn't be happier. The staff and Doctors Holden and Knapp are wonderful. read more

This group is sensational. We found them through my mother's retina specialist and were so impressed with both the staff's and Dr. Knapp's wonderful service--not to mention their beautiful variety of eyeglass frames! The entire staff possesses a wonderful bedside manner and treated my mother with such compassion and patience. Dr. Knapp is incredibly thorough and spent close to 2 hours with my mother, who has macular degeneration, trying various magnification lenses and offering suggestions to help my mother's vision. One of Dr. Knapp's assistants was so lovely and spent 1 hour with us, meticulously picking out frames and testing my mother's old lenses. I only wish we found this group sooner, but am so happy to know that my mother is in great hands with such a fantastic group! read more

Dr's Patrick and Jack Holden and Dr Knapp are amazing. Dr Tom Holden was the best optometrist I've ever had. I highly recommend the Family Optometric Group. read more

I've had nothing but exceptional experiences at Family Optometric Group.. From the moment I walked in, the staff was friendly, welcoming, and incredibly professional. Dr.Holden took the time to thoroughly explain every part of the eye exam, answered all of my questions with patience, and made sure I felt comfortable throughout the process. The clinic is clean, modern, and equipped with the latest technology, which made the whole visit efficient and stress-free. I also appreciated the help I received in picking out my new glasses--there was a great selection and zero pressure. Highly recommend for anyone looking for expert eye care with a personal touch! read more

Very disappointed with my last appointment with this group. I have purchased several pair of glasses from this group. I went in specifically to see if my frames for one pair could be fixed. I did not need new lenses as the lenses I currently have are not the issue. I was told the frames could not be fixed. I told the assistant which type of frames I was looking for, I was told they did not have the specific frame in stock. I asked for something similar to the brand I have. As it was getting close to 5pm,which is their closing time, I sensed that they no longer wanted to assist me. The assistant had another assistant tell me that they could not just find a set of frames without me scheduling an exam since it had been some time since my last exam and that I would need new lenses along with a frame. I reiterated that I am not having problems with the lenses and only need the frames. I was told they could not assistant me. The assistants were quite impatient, unprofessional and not very cordial. The appointment was a complete waste of time. The group is not what it used to be. Extremely disappointed. read more

Wonderful clinic!! Made up of father, mother and two sons. Not only has the Holden Family Clinic serviced this area for many years, they have helped people outside of their business as well by getting involved with the community, using their free time to raise money for various causes, and volunteering with charitable organizations as well. Dr Tom Holden was Mayor of the city and during his tenure, more good was done than had ever been done before or since. The clinic is beautifully run. The front office staff is kind and efficient. When they tell you your appt is at 10:15, you walk in at 10:15 or shortly thereafter. Dr. Knapp is an OUTSTANDING doctor! Absolutely outstanding. My husband goes to Dr. Tom Holden, and Dr Holden has done a most excellent job with taking care of him. I had the opportunity to see young Dr. Jack Holden once and he is every bit as thorough and professional as his parents. This is top notch care. We are very lucky to have them as a community. Having the continuity of a multi-generational family business in the area is a rare gift. We are very lucky here! read more

they are better than most places. i had one doctor before that wanted to treat my eyes separate than together .i had each eye different strength nessary treatment.wasn't satisfied with that idea of eyecare. i hit the jackpot when i found holden and knapp's family optometrist group.they set me up with eye lasik surgeon in camarillo.i wore glasses for too long.lastly i want to say the holdens are good people and i trust them. hey have you peopleat holden and knapp, ever thought of having a senior citizens discount or a group discount.specificely i describe places that are retirement homes. i am currently recieving rehabilitate services at lawndale health care. that by the football stadium in our neighboring county.some people, i mean the elderly , here at lawndale elderly care. complain of head pain because it's been so long since theyve had corrective eye doctor services. read more

DO NOT be fooled by the 4 star ratings! This place doesn't even deserve my 1 star! The employees at this establishment do not tell you the hidden costs and fees that come with the exams until it's time to pay. For example there is a SEPARATE $60.00 "contacts training" fee added to the 120.00+ "depending on your contact lens fit" exam fee for all you first time wearers. 60 bucks for someone to just sit across from you and tell you how to put something on your eyeball. Most places include this "training" in their much lower cost already. DR.KNAPP IS RUDE AND UNPROFESSIONAL telling me the fee is "for her time". She was really gonna just argue with me about why they charge what they charge blah blah. What professional argues with the patient especially when I was the one who was trying to be calm and collective and even had to stop her from being so defensive! I've never in my life paid $200.00 just for a contacts eye exam! NEVER! That's not even including the contacts that I decided not to buy at this place after being ripped off! I've been to a lot of places in my 20+ years of going to the optometrist and never did I ever HATE a place this much! If you do but want to get ripped off then DO NOT go here! How the hell are they going to charge me 120.00 one week and then 140.00 a few weeks later for a different family member who had the same eye exam!!! Also it's $120.00 for the eyeglass exam that they say is automatic and if u want contacts then that was it's own added charge. So if u do not need an eyeglass prescription then you better be stern with them and tell them you don't want it or better yet save yourself time and money and go elsewhere. read more

Dr Holden knows his craft he has been taking care of my eyesight for many years I highly recommend this professional and his very competent staff Reasonable pricing and services read more

I have been going to Dr Holden for over 40 years and they are the best most friendly staff that I've

Happiest visit for my soon 5 year old. Dr. Knapp was great with my daughter Camila for her first visit. Explained everything as she was working with her. Alejandra was great when helping her decide on her frame and very caring when eye drops had to be placed into her eyes! Over all my daughter was happy to get glasses and is impatiently awaiting for them. Thank you for your great customer service. read more

MARIA reception is RUDE ! No type of patience. Working at a doctors office learn how to be a little more understanding! read more

I'm new to the area and chose this Optometric Group. I was so happy after my visit with Dr. Thomas Holden. He was very patient and professional. I received a thorough exam and everything was explained to me clearly. Shawna helped me pick out glasses at different price ranges after explaining to her I had a budget. She was fantastic, I got what I wanted within my budget. I highly recommend this office. read more

Dr. Holden is way sweeter than the other doctor! I remember last year I was thinking of switching but he's so sweet! I'm very satisfied!

To begin, at Family Optometric Group, seeing any optometrist here is always a joy -- literally optically discerning! The staff is always so amicable and attentive! They took me in during my lunch hour and I was in and out in no time. I recommend Family Optometric Group to everyone I know. I love their large selection of glasses; hence, I picked out a new pair in less than five minutes! Of course, with the assistance of Gracie! She knew precisely what frame would suit my facial structure and sure enough the frame she picked was the one! Dr. Knapp is just so awesome. Well educated and versed. The office, as an establishment, is well maintained, orderly, and clean. Thank you Family Optometric Group, you guys are the best! read more

Family Optometric Group. One star and that is all I have to say... read more

I've been going to Dr. Holden forever. I still go to him and I don't even live in Oxnard anymore. Dr. Holden is always really nice and visits aren't painful and go quickly and smoothly. He has me wearing the most comfortable contacts for my eyes. I went to another optometrist in San Diego once and they were impressed with my contacts that I had been wearing. I think that's saying something. I decided to get a new pair of glasses, and I really like them. I don't know how to pick out glasses, but the lady in the glasses section was very helpful. She also has helped my dad leave his huge, 1980s square glasses that they don't even make anymore for a more modern pair. My whole family goes to Dr. Holden, and he's also the mayor of Oxnard. Is your optometrist also a mayor? read more

The girl who "helped" us was beyond rude, first of all. Secondly, we were there for over 2 hours! Are you kidding me! They schedule so many patients at once, they had me in the room for about 40 minutes the first time then another 40 the second time! The lady in the front seemed like she was in a bad mood as well. Terrible experience! Never coming back. The girl who was helping my son pick his glasses was staring at him with a straight face the entire time, which he later told me it made him feel rushed and uncomfortable as tho she was upset she was helping him. And another thing, when going over the charges I asked about a charge and asked her to take it off because I felt we didn't need whatever it was and I noticed she was bothered by that as well. WORST EXPERIENCE EVER. read more

Dr. Holden is kind patient and very knowledgeable. Shawna help me pick out glasses. I wear glasses all the time, so choosing a pair I loved was most important. She was very patient kind and upbeat, bringing joy into my day. I would recommend This place of business for your eye care needs. read more

Very happy with my new glasses. Dr Knapp was excellent, and the office staff were amazing. It was recommended by several co workers and I pass on the recommendation read more

I just saw Dr. Lisa Knapp the other day for my three year check up, and got really good news, my eyes really didn't change but just a little bit. Dr. Lisa Knapp has been my eye doctor for almost four decades and I am so happy to see her and know that my eye-care is in such excellent hands. Dr. Knapp and Dr. Holden are really great doctors. They are a husband and wife team and they are so awesome and have such a wonderful facility to cater to the entire family. Dr. Holden took me on a tour of the new room for children; it's state of the art! Gracie helped me pick out glasses and fit them to my face because I have glasses that need adjusting and needs for reading, and she is very professional and has proven to be exceptional each time she assists me. Thank you Gracie! I love seeing Maria C. each time I go there, both Gracie and Maria never forget to greet me with such warmth and it means the world to me! I love coming to Dr. Lisa Knapp and each time I do I get to say hello to Dr. Holden and he is a super guy, who was also Mayor of Oxnard for a time, too. He and Dr. Knapp make a difference everyday and they certainly have made a difference in my life, too. I look forward to having them care for my eyes till the rest of my days. I hope this helps you make the decision to go and allow these fine individuals to assist your eye-care, too, you will be very pleased! Thank you Dr. Knapp and Dr. Holden! read more

I agree with the post with Brandon C... the lady seems to try to make a sale and commission. To me, eye glasses are eye glasses. I have 6 pairs of eye glasses. My insurance covers it, so I just get them when I'm due for one. I go to different places. But this place stands out the most. Too bad it's for their bad service and misleading information to sale you something you don't really need. I wanted simple glasses but insist on other glasses. To find out later they were more. I don't mind paying but trying to sneak things in are too sad. The lady sold my wife a transitional glasses for a glass specially use for office desk/computer. The lens she was already getting are for computers. But stated the the transition glasses are good in the sun and for driving... supposedly transition glasses has a life time warranty on the lens but I'm sure there's a sub charge for that service she didn't mention. I don't recommend this place. There's plenty of other places to go to. You can just pick one out in yelp and it will be better than this place.. read more

Been coming to see Dr. Knapp for over 10 years. Love the extra care I get from her staff and the caring attention I receive every visit from her. Great eye wear choices too! Highly recommend this place! read more

Was just referred to this optometry and have nothing but great things to say. It was easy to make appointments that worked around my schedule, the staff super friendly, and Dr. Holden very attentive to his patience needs and answered all my questions even when I asked about lasik surgery, he was willing to refer me to a different dr.! read more

Dr. Knapp is wonderful! She takes time to explain everything and is very thorough! Gracie took excellent care of me when selecting frames and discussing all options with me. Thank you for the excellent customer service! read more

What a wonderful staff very professional, the girls there are always welcoming. Dr. Holden and Dr. Knapp are very knowledgeable and care very deeply of every patient that walks into their office. By far one of the best Optical offices here in Oxnard what a gem ! read more

First time here and the staff was friendly,Dr. Knapp was great. Lisa was extremely helpful in finding the correct glasses. Liked I could fill out all paperwork online before going in read more

Was my first time coming to this office and mostly all the staff were wonderful . There was an employee on crutches and was oh so nice and the doctor as well ... she seemed very knowledgeable and was grateful for the visit . One of the employees seemed not to want to be to helpful at the front and no smiles at all ,unlike the one with crutches and the doctor .. over all .. was good . I'd most likely recommend again read more

I told them exactly what I had and they said they would be able to help. I get there and they charged me 70$ to tell me I had to go somewhere else because they don't do what I had specifically asked them for when I called. Owner called and fixed the problem was a little rude but she was fair. read more

Terrible Office. Extremely rude office staff. Claims to accept insurance and would not even bill insurance. Office refused to give a copy of prescription and said he was supposed to know to ask for it. He is 86 in poor health with failing vision and was treated this way. Have requested people not refer to this office. read more

This office would be perfect if the front desk weren't so rude and impersonal. Usually receptionists are supposed to be the face of the company. Other than that, Dr. Holden is the best optometrist I've been to and his personality makes up for the lack of personality up front. read more

I wonder if Dr. Holden knows how unprofessional, rude and aggressive his office manager Maria is. It's unfortunate that a person sitting in charge of a service as important as vision care is treating community members and their children with such a low level of respect. Will not be referring families to this office again. read more

We have been patients at this Family Optometric Group since I live in Oxnard. Every time we go over there, we are treated with the upmost respect and services. The whole staff is so friendly and professional, I would recommend this office to everybody. Especially thanks to Judy, who helped me so patiently and kind with picking out my glasses. And trust me, I am a very difficult customer :-) read more

I brought my sons prescription to the office because they can fill the prescription through his insurance, so nothing against the doctors. It was the staff... Made the appointment was quick and easy. Upo going there after being screened, it seemed like our appointment was just thrown in on the spot and then rushed. Going back to the family room, the woman who helped us took the frames we were using and asked if i was using insurance. I said yes, of course thinking that covers all cost on the prescription. Then she proceeds to quickly say "okay it'll take about a month. You realize the frames will go with the glasses. We'll call you." #1. Clearly, i have two glasses for him. A back up and a his regular pair, but she was too rushed to realize. THEN I had to ASK for her to measure my sons eyes. He has eye problems so we take this seriously, especially the placement to keep his eyes aligned. She said "it's only been a year." I said "he still needs to be measured for correct eye placement." So she proceeded to get the machine to measure his eyes. It was quick and she made the comment "he only grew half a millimeter" in a sarcastic tone. And we left under 10mins of being there... we got the call for curbside pick up 3 weeks later. The outdoor staff was nice and handled everything. When i got the glasses i noticed they weren't transitional. So i took a few moments to reassess and make sure. Sunny day and still clear. I called them... the office lady answered and proceeded to tell me insurance doesn't cover transitional lenses. I expressed that it says it there on the prescription and he needs it for his eye condition. I would have paid for the upgrade but NO. she proceeds to tell me that any upgrade is considered at cost and I'd have to pay full price. MY question was WHY DIDNT ANYONE TELL ME BEFORE HAND!? Her response "because you said yes when asked If you were using insurance." Well, thank you for such clarification of what insurance does or does not cover after WAITING 3 weeks. Now my son refuses to wear them because he can not see in the bright light. At cost to them mean "okay, you can pay $220 for the lenses. We'll give you 20% off so it's $176" oh and yes, that'll take a month. AGAIN. I've never felt so rushed or ignored in my life. This offended me as a mother who has taken great care to my son eyes to ensure that he has proper treatment. read more

My family has bin going here for years they are very professional and are experts in there line of work. I would recommend them to anyone who wants to see life in a clearer view! HANDS DOWN BEST CUSTOMER SERVICE IN THE TRI COUNTIES!!! read more

This is as good as eye care gets. We have been going to him for years and have felt so lucky that our friends recommended this office. They are so up to date on eye health that you leave knowing that you are doing the best to keep your eyes healthy. They have a new camera that takes pictures of the inside layers of your eyes to detect any problems early, before you get eyesight or infection problems. When we got our glasses redone the gal was very conscious of cost considerations. We were able to ask for a rush on them and they made that happen. Your exam will take about an hour because they put those drops in your eyes etc. but come on, it is your sight we are talking about. Dr. Holden and his staff are nice and professional you won't be disappointed. read more

First impression office staff extremely rude and unprofessional. Sorry you don't like your job, but don't take it out on patients. Customer service 101 if you say you will call me back, please call me back. Can't say anything about the doctors, cause I am still waiting for a call back :( to schedule. read more

Staff was great ! Doctor did a wonderful eye examine. Would never get another pair of glasses from them. I paid over $700.00 for my glasses. I noticed the anti glare was doing a bad job. At night cars headlights and street lights doubled in size with the glare , daytime the glare gave me a headacheI can not imagine driving when it rains. I called and explained the situation, they ordered me lenses with the best anti glare (that they carry). First question I ordered the best on my lens and best darkening glass why did They give me the cheapest anti glare.......My main issue....they said if the anti glare they use does not work for me , they would gladly take my glasses back and remove the anti glare they put on and give me my $80.00 back......SO if is does not work instead of having glasses that I CANNOT wear costing over $700.00 I have glasses that cost over $. 600.00 that I cannot wear. I pray these lenses work better.....but ...I will never be put in this situation again....my sister informed me at least Walmart guarantees for any reason you don't like your glasses you can get another pair. I splurged on these glasses ....think twice...get in writing what they will do if you are unhappy with your glasses..... read more