Dr. Christian Wilson is welcoming, knowledgeable and has a great personality! His eye exams have…read morebeen perfect. It's always great when I can see better with the prescription for eyewear ! Jasmine was very kind and helpful with eyeglass selection. 10/10 rating for customer service @ the Eyeglass factory.

This is an update. After my previous poor review, Gregg from Eyeglass Factory reached out to me…read moredirectly and we had a very friendly chat. He offered to make things right with both my and my wife's glasses, even though it had been several months since I had mine made. We both ended up having to go back to the eye doctor to make sure there was no error with the prescription. After that, we went to the store and explained the situation. Once they heard that Gregg had given his approval, they remade the lenses for both of us. As of today, I've picked up mine and the rainbow edges I was seeing before are gone, as well as a crack that had appeared due to the lenses not fitting the frames right. I'm satisfied that although we originally had a bad experience, Eyeglass Factory made things right in the end. Thanks Gregg!

I have been to this office for 2 visits. My first visit was for an eye exam with Dr. Kristina Dea…read more I came in and a technician did the vision pressure and light testing with me. Dr. Dea did a thorough exam to get me set up with my first pair of glasses ever. She explained things well. I then went over to the glasses section to pick out a pair of frames and had my measurements taken and the technician also let me try on glasses outside to see what they look like in the daylight. I returned 2 weeks later to have my eyes dilated for the rest of the exam as I was not able to have them dilated at my first visit. I had my 2nd exam with Dr. Rebekah Klein. She was great too! It was in this visit that my glasses were ready for pick up. I got progressive glasses because I have some vision loss for distance and it's been really hard to read on my phone. So they are pretty much worn only for driving and when in my phone. I feel I am still getting used to the glasses when driving. I also want to comment that the front desk staff have been nice and have returned my calls quickly when I have had to contact the office.

I like this place. I get my yearly eye exam here…read more A few years ago, on my first visit, I was randomly assigned Dr. Klein. I've been very happy with her care. She is very thorough and explains things well. I'm also very impressed with the staff at Ventura Optometric Vision Care. The workers at the front desk are unfailingly courteous and efficient. Let me give you an example of how efficient this place is. When your glasses are ready, the office sends you a notification. Contrary to what you might expect, you don't need to schedule an appointment to pick them up. You can just drop by anytime and they will have someone available to take care of any adjustments needed to ensure a comfortable fit. So convenient! The location, on Victoria is also very convenient. As is the private parking lot. The waiting room is spacious and reasonably comfortable. There are magazines for people without phones. There is also a children's play area. Oh, and they have a pretty huge selection of frames here too. Frames for days. So many frames. I mean really a lot. Maybe like a thousand. I'm not kidding. Maybe more. Mikey C says: thank you Team Ventura Optometric Vision Care!

Good Morning, Another great experience with Angie at the…read moreEyeglass factory! I was anxious to receive my eyeglasses back..after a new prescription was placed. Angie greeted all customers with a hello, she said she would be with a customer shortly when interacting with someone else. Phone ringing, she was extremely pleasant. I would highly recommend the eyeglass factory, great choice of eyewear, prescriptions done right, and friendly staff to make your visit a 5 star !!!

Angie contacted me right after my last visit and asked me to return to the store to make things…read moreright. I did and as I told Angie, I can see why she gets the raving reviews you see posted here. I just picked up my 3rd set at no extra cost and they work great! Thank you Angie!

This office is efficient and the doctor takes time to talk to you about your eyes and prescription…read moreand find out any issues you are having. I really appreciated Adrian for his help with finding my glasses and he was so fast with calculating cost and knowing the best option to get the glasses I needed and wanted and still being covered. I love my new metas! Thanks Adrian for going above and beyond.

This place continually tries to upsell you. They offered me tear duct plugs for my dry eyes and…read morewhen I asked, I was told it was completely covered and there was no cost to me. They even told me to come in as often as I wanted because they were basically free. They never gave me a cost estimate because they said it was covered. 2 years later I get a bill for over $1k because apparently it wasn't covered and in the entire 2 years (over a dozen visits I had in that office) they never once told me that I owed them money. They just kept letting it build up. I would never have gotten this service if I had known it was costing me money each time. They never once told me there was a deductible in the 2 YEARS I came to the office. Only kept continually telling me it was 'completely covered' by insurance. I didn't even know they were billing my medical insurance and not my eye insurance because it was a 'medical' service. They didn't explain any of that. I did complain and they did write off some of the cost, but they are still expecting me to pay several hundred dollars for a treatment I would have turned down at the very beginning if they had told me there were any cost. The fact that it was 2 years of fees building up before they let me know is ridiculous. The whole thing feels like a scam. I shouldn't have to pay any fees, but I'm done arguing. I just hope that this review warns others to at least don't take their word for anything and double check your own insurance even if they tell you things are covered. And make sure you are asking if they are billing eye insurance or medical. I always thought it was weird they kept trying to upsell additional tests, etc, but didn't think it was a big deal because you can turn those down. But I should have gone with my first instincts and found a different Dr. after my first visit.

Dr Skromme has been our family optometrist since we moved to Ventura in 2013…read more Dr. Kris Skromme was incredibly thorough during my exam and explained everything clearly and patiently. The office at Two Trees Optometry is beautiful, spotless, and uses state-of-the-art equipment. His staff was warm, efficient, and genuinely helpful, and they have an impressive selection of frames.. Dr. Skromme and his team are outstanding -- I highly recommend them!

As a new patient I had a very good experience here. Their online appointment system was easy. I…read morelove that they offer appointments during lunch time since I work nearby and wouldn't need to take time off from work. The office is equipped with advanced technology. They have an equipment that can scan the back of the eye to detect any issues. Dr. Skromne took the time to explain and show me what the scans indicated. I did not feel rushed at all, and actually thought they were extra patient with me especially since I kept switching deciding between getting glasses or prescription sunglasses. The whole team was professional and friendly, from the welcoming receptionist to the Optician who fitted my glasses. Would definitely recommend!

The receptionist is rude !!!…read more They used to be friendly and courteous.

I had been with the same optometrist for 20 years. When he retired I ultimately moved to Family…read moreOptometric and I couldn't be happier. The staff and Doctors Holden and Knapp are wonderful.

I went there for new glasses. Great location. The Doctor was very knowledgeable. Front desk folks…read morewere pleasant.

Typical optometry visit until it came time to fit contacts. Because I have bad astigmatism, the…read moredoctor basically told me I was a 'lost hope' for properly fitting contacts. They only offered Acuvue, which didn't fit my eyes well, and the pair I left with was extremely uncomfortable. I never went back. I later went to Beverly Hills Vision Group (Jackson Lau) and got contacts that fit perfectly. Wasted $250--recommend going somewhere else.

I'm waffling between 2 and 3 stars. My eye doc recently retired and transferred his patient files…read moreto Heritage Valley. I needed to have new lenses put into 2 pairs of glasses. I set an appointment and when I arrived the office was nearly empty I had to wait for the optician lady to return from lunch or break. It took about 20 minutes of her typing on her computer with very little interaction. 7 to 10 days for my glasses. After 2 weeks I was called and told my glasses were ready. The lady hands me a bag with my glasses, I look inside the bag and she asks if I want to try them on. Of course. They fit okay. When I get to the car and put on one of the glasses I noticed a black ink mark on each lens,that I had to clean off. Maybe I was spoiled by my old eye doc. He would personally meet with patients picking up glasses, make sure they fit perfectly and then clean them. I'll be looking for a new optometrist.

Good place but the receptionist is the RUDEST person I've ever met in health care. I've come here a…read morefew times and I've given her the benefit of the doubt of maybe having a bad day or I'm being a bit irrational...NOPE! Each time I have the WORST EXPERIENCE with her, with a resting b*t@h face which is so inviting!!! The rest of the staff are great though. I just would suggest getting a pleasant person as the first person you talk too and represent Heritage Valley Eye Care in Santa Paula. I'll drive to Fillmore to avoid her.