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Big 5 Sporting Goods

3.7 (22 reviews)
Closed 10:00 am - 8:30 pm
Updated 2 weeks ago

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Socorro B.

We call 10 minutes prior to closing, the girl said that the item that we asked for specific Coleman stringtie for our lanterns. She said they were out of stock. We arrived 5minutes before they closed they had it already locked up called the manager or whoever the lead was at the time he said oh I see that you're knocking my husband goes into the store and finds the item that we need! They just wanted to go home early apparently, One of the associates used the excuse that the phone times were ahead. ‍ . Very disgraceful form of customer service was used tonight. You're supposed to put the customer first even if you can't help them. Bad customer service.

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Sarah G.

Wow. What a fantastic retail experience this Big 5 is- this is one of the most organized and up-kept stores I've ever been in. I mean seriously, even the clothing racks didn't have clothes hung over them! The staff are friendly and attentive, they were quick to answer questions and assist me in finding the items I came in for. Everything is Covid-19 friendly and I am so happy I got to do some of holiday shopping here! You'd be surprised what you can find, from typical sporting equipment to Juicy Couture Fuzzy Jackets- WOW, who would have known?! Love this place, love that they send email coupons to their customers, and love the staff!

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14 years ago

Staff is very helpful. The sales lady gave me the sale price on the product I purchased even though the sale was for the prior week.

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10 years ago

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Ask the Community - Big 5 Sporting Goods

When did they close?

This location is still open

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Review Highlights - Big 5 Sporting Goods

Great customer service from Nick and the sweet lady at the front counter (didn't get her name).

Mentioned in 2 reviews

Read more highlights

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DICK'S Sporting Goods - More Brooks

DICK'S Sporting Goods

(108 reviews)

$$

Amazing store. Great customer service. Brandon & Isabela are always willing to help when my kids…read moreand I come in for new gear. Brandon is very hands on with tons of knowledge to share.

I normally don't leave negative reviews, but this experience deserves to be documented, especially…read moreafter the manager told me that writing a review "wouldn't make a difference." I came in to exchange a pair of FootJoy golf shoes I bought here one week ago. I didn't have my receipt on me, so the associate scanned the shoes to look up the "lowest selling price." Their system came back with $19 for shoes I paid $110 for days earlier. When I asked how that number made any sense, no one could explain it. No price history, no verification, no transparency just "that's what the system says." I wasn't asking for anything unreasonable, just a fair exchange based on the actual purchase price. The part that pushed me to write this review was the manager's response. Instead of helping or even acknowledging the issue, he told me that leaving a review "wouldn't make a difference." That's not just dismissive, it's unprofessional. He said he wouldn't even consider making an exception because I had dropped the F-Bomb in reference to their insane store policy and ridiculous lowball valuation. He also demanded that I apologize to the associate for using the F word. For the record, I found my receipt and will be returning the shoes properly. But the principle matters. If their system is generating inaccurate "lowest selling prices," that affects more than just me. I'll be filing formal complaints with the appropriate agencies so this doesn't get brushed aside. I'm sharing this so other customers know what to expect if they try to make an even exchange without a receipt. A $110 purchase shouldn't magically turn into $19 because a system says so and a manager shouldn't act like customer feedback is meaningless.

Big 5 Sporting Goods - sportgoods - Updated May 2026

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