Incredible sales staff LG and super helpful. You can't match the expertise anywhere else since REI clearly is the leader in everything related to the outdoors read more

REI Oxnard - Outdoor Gear Near Me - Oxnard, California

I asked simple instructions about my wheel mainly it's a left-hand drive hub and I wanted the logos to be in a certain way. Not only they messed that up but also left a lot of my spokes loose. So they didn't even attend majority of my nipples... They almost charged you $200 for this whole wheel built! I may got half the money back but I will never go back to get my wheels done there ever again read more

A 2 story REI with displays set apart for easy walk through and easy access. Well placed signs to find what you are looking for. Helpful associates. Ready for your outdoor adventure? REI has you covered. Membership store. read more

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The clothes were are a bit upper priced. I could not find the hiking shoes I was looking for but the employees tried to help us out. The workers were nice and helped us recommend restaurants at the checkout. read more

REI Oxnard - First floor and a little bit of the second floor - Outdoor Gear Near Me - Oxnard, California

Staff very helpful. Get thru check out with a person. Store clean and items arranged nicely

They have a good selection and the area is easily accessible, but the staff is rude and consistently high. I tried to buy a pair of climbing shoes at this location and was interrupted by a man who clearly smoked a joint before coming to work. He couldn't answer any questions about the shoes but also would not leave me alone. It is worth noting the shoes appeared used as well. I asked if there were any shoes in better condition (new) in the stock room but he simply ignored the question and started rambling incoherently about other customers walking around the store. It was an annoying and disappointing encounter. I ended up just buying a map and the same guy fumbled his way through ringing me up for quite a while. While legal in California, perhaps use of cannabis in a work environment should be somewhat moderate? I ended up buying the shoes directly from La Sportive. Paying an extra $20 for shipping is worth not having to deal with these guys. read more

I drove over an hour during rush hour to REI hoping to get a quick machine wax on my snowboard, only to find out when I arrived that the snowboard tech had already clocked out. While that was frustrating at first (especially since I had confirmed the hours on the phone earlier), Gabriel completely turned the experience around. He helped sort everything out, was very understanding of my situation, and made sure I was taken care of since I had an upcoming trip. When I returned the next day, Mike let me know that they had added on extra services we hadn't originally talked about and ensured my board was fully tuned and ready to go. I was really impressed with how the team handled the situation and went above and beyond to make things right. Huge thanks to Gabriel and Mike for the excellent customer service -- I'll definitely be coming back. read more

We have REI in Tampa, and have been to the one in Albuquerque, but this was our first time in Oxnard. We were impressed with the friendly personnel - especially Miguel. He helped me find a pair of hiking boots that fit perfectly. They were in the clearance section, which made them an exceptionally fine value. Eric at the register was super helpful. He told me about the membership promotion that was too good to turn down: join for $30 and get a $30 gift card. All of the perks are awesome, too. It was an exceptional value, like the boots. Eric asked if I needed a bag, but i helped the environment by carrying them out in their box. You're welcome, Mother Earth! read more

REI Oxnard - Miguel helped me find these beauties in the clearance section. Thank you, Miguel! - Outdoor Gear Near Me - Oxnard, California

Gentleman at the register made me feel like I was insane for wanting to return a month year old trail runner shoe that had ripped at the mesh area while I was on a hike, mind you they were only worn a few times within the month. I wish I asked if could "speak to a manager" but I was already upset. I was certain, I knew what the benefit of being an Rei member and purchasing at Rei. Anyways, I was turned down and after explaining my situation, that obviously the shoe had some quality defect. I called the Santa Barbara location and they said come by and that they can help me with the return. I was going to give you 1 star cause of one employee, but I'll give you guys 1 more cause I like the Oxnard location. It was just inconvenient I had to drive all the way to SB for a return, and the employee helped me with no issue. read more

Two levels, most the clothes upstairs and everything else for bikes and camping and hiking downstairs. Friendly staff. Had someone hunt down the pair of vouri pants I wanted. Good value. read more

GETTING HERE: Located in The Collection in Oxnard. REVIEW: I usually struggle with reviewing a chain because your service and experience can vary greatly from one day to the next. Depending on who is working, other customers in the store, who the service Lead is, etc. a customer could have a 5 star experience one day, and the opposite end of the spectrum the next. But, anyway, overall this visit was a very basic experience. I entered here on the hunt for a backpack, and had done quite a bit of prior research and had an idea what I was looking for. The first thing I noticed is that for the size and layout of this store, there were (when I was there) 0 employees on the floor, at least in the area where I was. I noticed a few employees at the cash wrap, but that was it. I did have a few questions about some other styles of backpacks, but no one was near for me to ask. I mean, I get it. I get retail. Been there and done that. But, in this day and age of SERVICE and the economy, and with everything being avail on the big "A" store, I would encourage local/retail business owners to really focus on the personal touch. Alas, it falls on deaf ears, I know. I found a backpack that I thought would work; paid for it (over $100) and then left. I mean, I do realize this IS a chain store so that personal touch will NOT be here, but I guess I am old-school hoping for the "good old days". It was fine. The experience was fine. I guess the service was fine. I suppose if you are a hard-core outdoorsy person, REI would be right up your alley. read more

REI Oxnard - Freeze-dried meals 10/13/22 - Outdoor Gear Near Me - Oxnard, California

This is my home away from well, home. Yes, if you must ask we are on a first name basis. Parking at this location is free within the parking structure behind the store. Customer service has always been above and beyond friendly and very helpful. I should probably get a job here for as much as I frequent this brand. They have anything and everything you want from kayaking, Rock climbing, camping, bicycling, running and the list goes on and on. read more

REI Oxnard - Outdoor Gear Near Me - Oxnard, California

bridgette is the worst she will make you feel as if you are committing fraud even though you have an account with the company and a receipt in hand. i will never shop here again. disgusting service im gonn stick with patagonia back country and dicks sporting goods from now on. they actually have some honor left!!! read more

I don't write reviews often but my experience purchasing a bike for my son was excellent. Stephanie was super helpful with ordering, explaining the bike shop services that were offered and about the REI lifetime membership. Tony was great when we picked up the bike and installing the kickstand and adjusting the seat. I definitely will recommend others to buy a bike here and I'm strongly considering getting a bike here for myself. read more

I have bought a crapbload of equipment here. At least in the $2k to $3k amount. All my gear, tents, sleeping bags, backpacks clothes , shoes etc. A couple years ago.i bought then$130 Kuhl convertable hiking pants. I wore the for the second time last week. The developed a tear, not from snagging on anything, because I didn't, the second time I wore them. They are still like brand freaking new. They refused to return them. REI ZDOES NOT STAND BY THEIR EQUIPMENT. I will definately never, EVER shop here again. TOO BAD, because I have never returned any.of the equipment I have bought here, ever. Amazon from now on, or local sports shop that stands by their products. GOOD BYE REI read more

Beautiful oxnard and after charging the tesla, I found this amazing store called REI. It is the epitome of sportswear, they have anything from hiking gear, snowboarding equipment and plenty of different sport miscellaneous. I bought an expensive patagonia shirt and have had this for several years. It holds up after many washes and the shirt still has the vibrant image of the mountains on it. The environment is unique as it has an upstairs and downstairs section. Upstairs has the patagonia, shoes and arcteryx brands as they are equivalent to Columbia and North face, however, very exclusive to only the best stores. The prices are expensive however, but the quality is outstanding. The customer service here is great and they have a membership you pay sort of like a subscription that enables the user to use tickets on select items for massive discounts throughout the year. Definitely enjoyed coming here. I ordered a YETI cup and hydroflask tank and they were still holding up well. read more

REI Oxnard - Outdoor Gear Near Me - Oxnard, California

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This REI is huge! Although it is a very large store, we found their inventory in several areas to be rather lacking. They cater more to the water sports, which makes sense, given their location. We were looking for camping gear and clothes. Camping gear is there, but not as much as other locations. There is a large clothing department, but limited size and color selection. For example, we found a hat that we wanted to purchase, but they only had one. They could order another size and color, but it would be shipped to our house and we wanted it for the time we were in the area. If you are looking for something specific, you may wish to check their inventory before driving over. Because inventory is often off because of theft, it is better to call the store directly than checking online. read more

REI Oxnard - Outdoor Gear Near Me - Oxnard, California

First and foremost WOW i walked in and was greeted by all the employees! I want to give s big shoutout to Markie he was very helpful and knew exactly what. I was looking for after a small conversation. He wasn't pushy about joining the rewards program , but he did explain how it would benefit me snd my future adventures...there was no doubt u wanted it after i realized the benefits outweigh the cost...If you are an outdoor type person i suggest you shop here! Your dollar goes a long way plus they have a wide selection of product to choose from you will come on looking for a bike and leave with a tent aswell! read more

The store is very clean. Everyone is very nice and helpful. They also offer a great selection of items along with great prices and sales. Their curbside could use some help. There were multiple people standing around and it seemed like no one even knew I was there when I finally went inside. I won't be ordering pick up from this location again. But I'll come in a shop if I'm in the area. read more

I wasn't aware that REI is "bagless" now, so it was bit frustrating to have an arm load of stuff to carry back to a dinner date down the street. Also, cashier asked if I would like to use money on my account, I replied "absolutely". Checked my receipt and he never applied it to the sale. read more

Just wow! That amazing level customer service! This review is strictly on a visit to this REI. REI has every equipment you need no matter the outdoor activity you are looking to explore. Things are a bit pricey, but they have a policy where they stand by their product. Also their staff is incredibly knowledgeable as well. I had first hand experience with their great customer service, but didn't make a purchase, but walked away with something even better. Expert knowledge. Came in this REI literally 45 minutes before closing just to browse some snowboarding gear. I have never snowboarded before, so I wanted to see what board I should use. I'm pretty petite so finding something small has always been a challenge. I looked at adult boards and even kid sizes. These measurements on boards were foreign to me. Decided to ask for some help. I forgot her name, but she works in the winter sport gear department . She was so helpful and nice. She kindly helped measure me for a board size. Sadly they didn't have a lot of shorter boards in stock at the store, but she told me what range of the board size I should be in. She even helped to check online to see if any of the other stores would have the board that would fit my size. None of stores carried the board size that would be in range. At this point I wondered if maybe snowboarding isn't for me or should I just carve one out of a tree myself?!? Just when all hope was lost she then found a board on the online store on the REI website. Keep in mind it was closing time, she still hasn't given up on me. No pressure to buy right then and there, but she says that board in the website would definitely be in my range. She also explained that if I wasn't satisfied with the online purchase I can always return in store for a full purchase price. I walked away without a snowboard that night, but with knowledge of how to measure for a board and what size board I can use. read more

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I've not experienced someone less empathetic than the manager on duty today at REI, Oxnard. I was so dumbfounded that she smirked when I said that 90% of my town had burned down, that I forgot to get her name. I've long respected everything REI stands for, but this was quite sad for a conscious company. read more

I had a recall/warranty issue with a cannondale raven and the crew at REI Oxnard did a great job helping me with processing the paperwork and communicating with cannondale. Great indicator of their friendliness and excellent customer service read more

We visited the REI specifically looking for jackets and then we were going to look for shoes for an upcoming trip. I wear a size 11 in women's, which is not always easy to find and we were looking for something very specific for our shoes. We needed waterproof. Abby was the most helpful, attentive employee we could have ever imagined working with, she fully understood the assignment! I told her what size I was, and what I was looking for and she made her recommendations and suggested a couple of certain shoes and even found waterproof shoes that were the most comfortable thing I've ever put on my feet! 10 out of 10 would work with Abby again in a heartbeat. She was so kind and so sweet, thank you so much! read more

It might not be the best summer job for REI employee William if he doesn't retrain. I went here for the first time with my wife to get hiking shoes. In response to my request for assistance, William said he would get back to me after helping a customer and if someone else passes by they can help which never occurred. My wife and I were ignored while he assisted other customers and never acknowledged or checked on us after assisting others. There was definitely some form of prejudice here and we were probably viewed as cockroaches. It was only me who was able to find a pair with no assistance, while my wife was unable to do so. Due to our frustration, we cashed out my pair since it was on sale. The cashier, Mark, apologized for our experience and showed empathy. We will not be shopping here again for a long time, if ever. read more

As a business I find it highly important to verify that Google is displaying the proper information. I drove across town thinking you were open till 9. read more

REI Oxnard - Google displaying the incorrect hours. - Outdoor Gear Near Me - Oxnard, California

Good customer service Great Layout Nice Selection Great prices Good Products Shopping area is amazing too read more

This is a 2 story REI located in The Collection, an outdoor mall in Oxnard. I stopped here on a Sunday afternoon after eating at Whole Foods in The Collection. I was impressed w how nice this REI is and how much merchandise they have. My neighborhood REI in Henderson is nowhere near as upscale as this location, nor does it seem as nice and organized. One thing I noticed here is the day /back pack selection is huge! Sooooo many to choose from and try on. The service wasn't very friendly though, they seem a bit snobby here, which was a bummer b/c REI employees are usually a big help and a wealth of knowledge. The best REI for helpful service was one in Oregon I visited last spring. Everyone was more than happy to talk all thing camping and biking w me...that was so nice. Anyways, I'll definitely shop at this REI again when @ California home. Hopefully their service will warm up and open up ... read more

Online shopping would be advised as the scattered staff do not seem to want to volunteer help to customers or know what is available within their massive brick and mortar store . The staff seemed more interested in each other than offering help . read more

Front desk was helpful and quick with my return! They pulled up my online order just from my phone number and it was hassle-free. They have a decent selection and when they didn't have any Black Diamond gear, I was able to buy it online and return it in store. Expensive, as always, but good gear. read more

We are in the market for a new bike for our son and popped into REI today - Davy in the bike section was so helpful and kind! He helped us figure out which bike would be a good option for our almost 4 year old, unlocked some bikes to try out, and patiently spoke to our son about testing the bigger bike out. He also gave us all the info we needed about bike types, the sale going on, and training wheels. REI's helpful and friendly staff is why we continually shop there! read more

They welcomed me into the bike Shop for a repair even though my bike was purchased online and not from REI. They fixed it quickly, Washed it and gave it back to me the next morning., without drama. They even complemented my bicycle. The same bicycle that other local bike shops , like Trek and JRA would not touch because I didn't buy from them. If you have an ebike That needs repair, just go to REI. And if you need to buy a bike, just go to REI. Who needs to mess with all those ridiculous over-priced local bike shops. Not me. read more

I LOVE REI!! I have honestly NEVER had a bad experience at any REI location. The Store located at the collection in Oxnard is my "home" location though, and I have always found the staff there really go above and beyond! Today I needed to exchange an item that I had received as a gift 6 months ago- NO Problem! As I was walking and shopping throughout the store I was impressed by the way they have continued to have Covid safety measures in place, and that in each Dept of the store a staff member asked me if I needed any assistance. It was a great shopping experience and a hassle-free exchange ! read more

All REI store are good, they are my favorite store, they have the best of sporting goods, and return policy are excellent too, the sale people are well trained and know their work, and are willing to help costumers, i never walked out unhappy, other businesses. should learn from this company. read more

5 Stars For the product 1 for the service I received the other day. Well, I should say the lack of service. I've been an REI member for many years and love their co op brand. Alway greeted by friendly staff and never had a problem. I was In The other day to buy some shoes. Maybe 3 employees were upstairs at the shoe department. 3 older ladies were up shopping before I'd arrived. As they were being attended to I searched for my item. Once located I stood and waited, shoe in hand. And waited as I was passed by one , two & three employees helping these three ladies trying on shoes. So I walked closer to where they were. Thinking I must be standing the wrong spot. Finally 10 minutes waiting to be noticed I waved at an employee and asked " where need I stand to be assisted?" Only to be answered with " why what did you need?" Im holding A SHOE! I'm in the SHOE department! So I held up the shoe & he says "OH, Gimmi a second." Goes back to the 3 ladies who were already being helped by the other 2 employees and asked how they were doing and if there was anything else he could do for them . He returns to me and apologized for the wait. I ask for the size I need and was told " sorry we don't have that shoe in your size" No back room check, no computer check. Not even a " let me call another store check" At this point I felt so profiled as the reason for the lack of service I was receiving I just walked out. Never have I felt so insulted by a retail employee and treated like a second class citizen. I will not be back . read more

For reasons I will never quite understand, one day I decided to take up hiking. I own converse. I've tried hiking in those and it ended... badly. So, I need hiking boots. Having never bought a pair of hiking boots I faithfully headed to my local, friendly, neighborhood REI to try some on and was greeted by Abby. Abby is a gem of a human person. We spent over an hour trying, testing, sizing, and bringing out pair after pair of boots in different sizes, shapes, and fits. I got frustrated. She stayed even keeled and responded to every one of my frustrations with "that's okay, we're gonna find the right ones eventually". I didn't believe Abby. I should have believed Abby. To say I will be coming back to this store entirely because of her expertise is not an understatement at all. A delightful experience and I'm so excited to get into this new hobby. read more

spend thousands of dollars a year at REI, due to being busy I waited several months to exchange a $70.00 dollar tank top from small to medium. They could not find the item under my membership along with several other items I purchased at the same time as tank top. The manager said, " maybe you got it for free." Are you kidding me. That tank top along with the other items were far from free. Although they still had the tank top they would not exchange. I had a $95.00 cash from previous years spending . I went to shoe section where I was ignored. Not even acknowledging I was there and would eventually get help. I had no more time to be there, so I left. I'm done. I always got security knowing the exchange policy was good. Apparently it no longer is. I will no longer shop at REI. I'll stick to Nordstrom and other stores with better return policies and service. read more

No stars. Had to click on 1 just to post. Horrible service. Employee William need to learn to assist people of different colors. Wouldn't not recommend anyone to shop there. read more

This place is massive and a great addition to the Ventura and SB area. They are well stocked at all times. They have a huge list of local activities and events. The staff was more than willing to explain all the events coming up, including the camping trips and hikes. I love the variety of Programs and classes they offer. I always find what I need here. The past few times Iv been, the items I'm on the hunt for end up being ON SALE!! Thanks REI! read more

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Love REI! Quality is good and they stand behind their merchandise. This is a relatively new store, great layout. Women's dept has a good selection of winter and rain gear. Oh, how I wish it would get cold to purchase some of their awesome smart wool shirts. I purchased an REI coop shirt tfor Zumba. They're comfort and price point can't be beat. Parking for this store is so easy, street or free covered garage parking is available. Tip: Garage sale at this location coming up Dec 3. read more

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