Knowledgeable and nice staff. The store is small, but they fit a big variety of outdoor gear in…read morethere. Great location. Easy walk or bike ride to the Patagonia headquarters, downtown Ventura, or the beach. Close to off-ramps from Highway 101 an Hwy 33.

The folks working here were incredibly patient with me when I was trying to decide whether to buy a…read morereally cool yet strange Kavu hat. They even let me try the hat on outside to see how it held up in the wind. I then decided I didn't think the hat would work because I couldn't get it to stay on my head. The guys who helped me totally understood and didn't pressure me to buy. As I was driving home...there was just something telling me...I should still buy that hat. So I turned around and went back for it. The staff was excited to see me back. And I took my strange but cool hat home. Turns out when I tried it on in the store I wasn't strapping it in correctly. Once I figured it out, it fit well. Tried it while stand up Paddleboarding yesterday and it was amazing! The hat blocked out all the sun. But also kept my head cool letting the breeze in. And the wind didn't cause any issues. This hat is amazing! Love shops like this that take the time to help customers out without being pushy. Good prices here to. Will definitely be back!

I am not THE most adventurous man but I do own and 2 ride Santa Cruz mountain bikes, have owned a…read moreSubaru outback and used to have a cabin in Tahoe. I am now just some dad and a tech worker. This store could not be more targeted to my demographic. We make enough money to buy what we want and this store has the best items. Thule racks, Patagonia, Vuori, etc. Knives, axes, jackets, ski boots, flasks. Everything every man could ever want. I bought a Patagonia jacket and some stuff for my son. My kids, my wife, even my 80 year old parents spent 30 minutes and $300+ dollars in here. It's a fantastic store. It's a bit of an interesting location being next to the beach but if I lived in Santa Barbara I'd be here once a month. Most Staff were friendly, some were young and not too social but helpful. Come here. Love here.

I've been skiing for 60 years, so when I brought in my daughter's skis and bindings to be checked,…read moreWyatt taught me more about DiN settings and release torque than anyone that young has a right to know ;-) He could not have been more helpful and informative about my daughter's skis boots and bindings. I wish I had bought all those items from Mountain Air and usually do, but this was a purchase at Mammoth and yet Wyatt treated us like we purchased our gear there. His serious advice helped us with maintaining her gear and testing bindings for safety for next season. Go there! He explained

I had an extremely disappointing experience today at Patagonia. I came in for what should have been…read morea very simple exchange of an unworn jacket, but the interaction was immediately made uncomfortable by an employee named Maddie. From the start, she was rude, combative, sarcastic, and unnecessarily aggressive throughout the entire process. Instead of simply helping resolve the issue professionally, I was met with attitude, condescending remarks, and an overall hostile demeanor that made the experience far more difficult than it needed to be. As a customer, I expect basic courtesy and professionalism -- especially from a company that prides itself on customer service and brand values. The exchange itself was straightforward, yet Maddie handled it in a way that felt confrontational and unwelcoming from beginning to end. It honestly left a terrible impression of the store and the company overall. After being a customer for nearly 30 years and a brand ambassador for this company, I truly never expected to be treated this way. If this is the type of people Patagonia chooses to employ to represent their brand, I do not believe I will be moving forward with purchasing their products in the future. I rarely leave negative reviews, but this experience absolutely warranted one.

GETTING HERE:…read more Downtown Ventura! DTVTA! The address is correct on Yelp so that shouldn't be an issue for you, 235 West Santa Clara in Ventura. I went on a Saturday morning and parked across the way, in the medical office lot on Olive and Santa Clara. REVIEW: A solid 3.5 shopping experience but rounding up to 4 due to the great customer service and ease of the return I had to make. I was going on a trip to the PNW and needed (I thought) a sling/crossbody/backpack/day bag of sorts. I looked and looked and figured I should try Patagonia, because Ventura. Right? Prices are steep, but unfortunately, that is (sadly) to be expected in 2026. There were quite a lot of salespeople on the floor. They were talking to each other, but whatev. I found an employee to speak to when I had my choices narrowed down. I bought a sling bag that I was sure would do the trick, but sadly, I had buyers remorse and knew I needed something bigger before my trip. Great service. Great ease of return. Definitely will be back! Thanks Patagonia!

Please support small business or even the REI in Oxnard! Just NOT THIS LOCATION…read more I hate to have to create a review for this store but I just had a terrible experience with their employees here. An older lady with long straight grey/white seemed to have been following me. I was in several parts of the store, and no matter how long I was in an area she kept popping up and "working" right around and even behind me. Once I started noticing I would start browsing at a new area of the store and then poof! There she was again! Made it very uncomfortable, and being a POC I hate that it had to feel like this was racially-charged. NOT ONCE did she ask how everything was doing or if me or my partner needed help. This is a much smaller REI than usual, so they don't have as much of a selection. It's REI, so a lot of their inventory is higher priced. They can have some good promo deals, but their customer service is terrible.

Shout out to Mario (Store Manager) and Maci at REI Santa Barbara--both were so kind, professional,…read moreand patient today (Sunday). They worked hard to help me solve a tricky issue and made it easy. Great store, great selection, and even better customer service. Highly recommend!

This store is awesome! Definitely for the active outdoorsmen/women as they have a fantastic…read moreselection of products! Very pricey! Not a fan of the location... (not a fan of The Collection) if you're lucky you can find a parking spot on the street near the entrance but you have to pay at the meter otherwise park in the structure behind the building and walk so if you're in a hurry? Not a good option. I came in for a gift card for my son and gave his phone number to accrue his points... I've done this before and it helps him!

Literally the worst REI I've ever been in. Don't get me wrong the store is clean and the area to…read moreshop is nice. But customer service is horrible. I came in for a life vest I seen was available online. When I went to the front desk, I asked Jon about where I could find the life vest. He told me that they don't sell life vests in store. I showed him that the website says they have them in stock in this specific store. He told me the app is accurate not the website which is crazy that the website even offers that feature if it is not in fact accurate. He pulled up the app on his phone to see the same inventory that I had from the website. There is IN FACT life vests at this store. When I asked him again, where I could find them he pointed in the distance. Didn't walk me over, didn't try to help me find it, etc. Didn't see one associate on the floor to help. Thankfully after a long search I found the life vest on a random rack. I won't be coming back here again and don't recommend others to either. Only gave one star because they had the item i needed.

If you want quality items and quality installation this is the place. Casey, the owner is…read moreknowledgeable and only sells the best equipment. They upgraded my solar system on my RV and installed all state of the art equipment. I now feel like I can hit the road and know my rv will perform as expected. Also, Casey has a crew of guys that are top notch with amazingly friendly and helpful personalities. Just went back for a a new stereo install! With good price and perfect tunes! Thanks Casey! Claire T.

Voice mail message said the best way to get ahold of them was via email. Sent email and no one…read moreresponded. Followed up a week or so later with a phone call. Made an appointment. Drove from out of the area, arrived at the appointment time on a Friday and the person who was supposed to meet me was gone. No one else was able to assist. Requested that I follow up and make another appointment. Really needs to work on their customer service.

On vacation and wife's ebike got a flat. I went tire and rim in hand and asked if he could change…read morethe tube for me. His response "we dont change tires on Friday's". Me "Uh ok, why are you wearing latex gloves like your working on bikes?" Him: "its just how i do business" Me: "f this. Theres another store 500ft down the road" He either doesn't know how to change a tire or picks and chooses who is going to have customer service. Either way this guy sucks. Oh yeah and he has his mom sitting in the store which could be heartfelt if he was a good guy. Went down to the next store and left with a new tube ready to install. If less stars were possible id do it

Great service and great prices! Bought three bikes. Courteous and friendly service, warm family…read moreatmosphere. Sports shop with bikes, bike repair and more. Highly recommended.

Great cashier! Helped me with my exchange. I love the new flooring! Leslie and Kasie were very…read morehelpful today!

Showed up at 8:35pm on a Friday, acting manager Erik and two other employees were just standing…read morearound chatting. When asked why they were closed they insisted store closes at 8:30pm, sign states 9pm and when pointed out they claimed registers were already closed. Had to drive to oxnard location which has same hours, their employees were working and store/registers open. Not going back to this location. Store manager on a later day justified their mistake, all employees that day thought it was a Thursday and not a Friday.

They had in stock what I came for. I described what kind of bag and the guy there was able to…read morelocate the product based on my description. Picked up a couple of items while there. Parked right in front.

This place is terrible. Doesn't allow people to just walk in and check anything out. They're…read moreconstantly bothered by them employees at work there and then say hey I'm just looking like oh well you can't just browse terrible service. Don't come here.

Great little thrift shop off the beaten path. It's way bigger once you step inside than how it…read morelooks from the outside, and is full of clothing, homegoods, and knick knacks. From a clothing perspective, despite the large selection I found the selection to be pretty basic, with a lot of standard items (t-shirts, sweaters, etc.). If you're looking for eclectic, kitschy stuff this is not really the place for that. But if you want basic essentials, there's a large variety of that. There are a TON of household items for every room, from cups to organizers to dish dinnerware, etc. I ended up finding a porcelain cup for camping that I've been looking for for awhile. There is also a whole room full of furniture, and a separate room full of sporting goods. Huge collection of VHS, though not sure if that's very useful for anyone anymore these days. While the items are organized in sections, due to the large amount of stuff crammed in there you definitely need to dig around a little. It feels a little less curated than other thrift shops, in that there are a lot of things in there in poor condition. Some of the stuff is dusty and not fully cleaned. What made me love this thrift shop is how CHEAP it is. Hats were 1.50, shirts were a few bucks, jackets were 5 bucks. Walking into the store I was worried that it would be more expensive than Goodwill or a large chain thrift shop, but it's one of the cheapest thrift shops I've ever been to. I didn't need too much help except to check out, but the guy working the front was welcoming and friendly. All in all, from a selection/quality standpoint of the items I would give this place 3 stars, but because of how cheap it is I give it 4. I wouldn't drive too far out of my way to go here, but if you're in the area it's definitely worth it to check out.

This thrift store is bigger on the inside than it looks from the outside. Clothing, household…read moregoods, sports stuff, odds & ends and electronics make up the bulk of the stuff for sale. I've been seeing their signs for the past month or so and finally stopped in last week. Fun stuff to look through. Did not end up buying this time, but might stop here again. Online presence suggests they also offer U-Haul rentals.