Absolutely the worst customer service after being a loyal customer for a few years we can't get any assistance or a call back regarding the damage that has been caused to our garage from Pacific Water office manager Alex Castro. Garage door opener damaged, my Dyson, my Hoover cleaner and green machine. Interior wall and calling. Metal beads still all over the floor since 5/15/26. The lack of responsibility and accountability. Long story short while training a new hire during our weekly tank replacement the work was not checked and overnight the tank basically "exploded" shooting water and metal beads everywhere!!! Make sure you are home if you use their service and stand by making sure everything is properly connected and inspected!! Repeat emails and phones calls, I've asked for higher management even the owner and am told they cannot provide me that information. Filed a complaint with BBB, Our homeowners insurance and now seeking legal. Buyer beware! Thank you Gary as this is the most fastest response we have had! I shared all losses and damages pictures and videos since 5/16 and 5/19. There was nothing new behind that in fact I was asked to get quotes which I did and submit and instead your technician arrived with a motor from Home Depot that was no where close nor compatible with our existing system. All This was sent and we never heard from Alex or anyone else at your company since 6/15 and yes I finally gave up after calling asking for a call back on Friday 6/19 which NO ONE called. The email you're referring to was just sent last week - how much longer were we suppose to wait with absolutely no follow up or communication? Mind you this occurred 5/15/26. Was there a reason YOU or Alex could not give us a call as requested? And the last update was a repeat of previous communication "we are awaiting approval upper management" no name or contact shared and I asked several times. Even canceling your service was made difficult. read more

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When we moved into our home a few years ago, the water softener came with the house, and we decided to continue the service. I'm glad we did. We later added a reverse osmosis water system, and now we no longer have to buy and haul heavy water bottles. The water tastes fresh and clean, and the system has been a great investment. It adds value, convenience, and saves money over time. What really stood out was the service. The technicians were professional and took the time to make sure everything was working properly. They even came back to make adjustments and fine-tune the system until it was perfect. Excellent service and a great product. Highly recommended! Reach out if you need more info read more

Came home with water leakage near tank and technician came within an hour. Thank you for the prompt response. Very satisfied.

Bad service and broken online website. Can't pay online with your phone. Doesn't let you check out, only works on PC. Additionally there's no way to set up autopay. Who in this day in she has no autopay option on their mail billing?? $30 dollars a month to rent a water filter under the sink that they never come to service unless you send in vials of your water to them to see if it's ready for service. Not convenient on multiple levels. read more

When you need the system serviced time they are awol Paid for 6 years but when system stopped working they didn't have time read more

I was a customer of this company for over 8 years, trusting that I was getting quality service for what I was paying. Recently, I started testing my water after reading reviews, only to discover that my water was just as hard as untreated tap water. In other words, the water softener I was renting all these years wasn't doing anything. When I asked the company to remove the tank, the technician left my house without hot water -- a problem that never existed before. I had to call them back again, and when the second tech came, he parked on my driveway and left a massive oil spill behind. Now I'm stuck with a stained driveway on top of everything else. This company is unprofessional, careless, and clearly not delivering the service they claim. After years of paying them, I feel completely misled and extremely disappointed. I would not recommend them to anyone. read more

Pacific Water Conditioning - This is how they left my driveway. Look at the tire marks and the oil spilled besides not having hot water. - Water Purification Services Near Me - Oxnard, California

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Leaky tanks and water change didn't seem worth the money. Delivery team however was very good but most of their tanks are old and leaky

DO NOT GET THIS SERVICE!! I was referred by a friend and heard it was a good company to trust. Don't get me wrong the water was alright nothing to be appraised for. I was told by the sales rep that the installation and water would only be 69 for the month. Then I get a bill in the mail and it's saying 52.70 after the rep said it will be $31 then the operator is saying that I got prorated for the month I got it installed so I basically got lied to. And I got the operator being useless asf so I just canceled it after only one month of having this horrible service. Don't waste your time and just get a filter from Amazon. You'll save much more than giving your hard earned money to a company that doesn't give a F! About you. read more

Pacific Water Conditioning - Scam - Water Purification Services Near Me - Oxnard, California

Awesome service with great soft water. They come and replace the tanks quickly and efficiently never even know they were there.

Great customer service and very knowledgeable staff. I have been a customer since 8 years. -Jag

We called Pacific water conditioning out to fix the issue of hard water we were having with our previous company. The salesperson Joe came out, took a water sample and suggested what he could do for us. Immediately after install we noticed a huge change, no more hard water. read more

I had a water softener unit installed and Arthur did amazing job explaining everything to me, he came out and looked at my pipes and told me what my options were. Once we decided on a unit, we scheduled my appointment which was a few days later. Manny came and installed the unit, he was so professional and nice. He made everything look so clean! What a difference the water softener has made, no more hard water!! Would definitely use Pacific Water Conditioning again. read more

I am a customer of several years. I called to ask if they could check on my osmosis tank that was possibly leaking. The receptionist got Jose over to our home in Newbury Park (Dos Vientos) within two hours. Jose checked everything and fixed the issue. He is very professional. Even our grumpy dog loved him. I highly recommend Jose and Pacific Water Conditioning. ~ JC in Newbury Park read more

5/4/2025 - We have been customers with Pacific Water Conditioning for many years. I have been complaining to my husband that I felt it was not soft water when I was showering but he said it was fine. I finally purchased a water hardness kit and tested our water. The strip result was that my water was "very hard." It was at the highest level for hardness. I will be contacting the company tomorrow morning to have the unit removed and our account closed. Would not recommend this company if you want soft water. Ernest & Margaret Canning, Thousand Oaks, CA read more

Where do I start! From day one VERY POOR management. Sales person did a trade with me for install discount. 1st tank was used! They kept telling me to be patient and use more water until filter works. NO, you gave me a bad tank. It appears after lots of questions and many problems later, that they have no protocols in place for tanks, deliveries or customer satisfaction. Install done by BEAND new employee and was dangerous and very sloppy. Had to have it removed and redone. It was implied that I paid so little, thats what I get (trade w salesman). 4 deliveries done at wring times, duplicated a week after getting a delivery and not giving me one at all last month. The attitude is extremely lackadaisical at this company. My water isn't great either! After only 4 MONTHS I say GO ELSEWHERE where you get good water and good service. read more

I wish there were 6 stars for Ralph and Manny. They came and fixed every faucet. They went way above and beyond to solve my water problems. They were kind, quiet, and completely knowledgeable in their work. I had no idea that every faucet in my house needed service. The two men fixed broken pipes I did not know were even broken. The made another appointment in 2 days to recheck my water and make sure all is good. Thank you Ralph and Manny and anyone would be lucky to have them with water softener issues. read more

Do not use these guys. Customer service does not exist. Flooded my garage multiple times. A complete disregard for my property. Their employees are careless! There are much better choices in Ventura County for your soft water needs! read more

Recently moved to Moorpark and saw that one of our neighbors had monthly service with Pacific Water. Reached out for a consultation and was able to get a quick appointment with Joseph. Very knowledgable and excellent customer service. We liked the idea of not being locked into a contract so we could decide if the service was really needed for us. Discovered our water was at a very high hardness level and decided to go with the monthly exchange water softening service and reverse osmosis system for drinking. Easy installation and we have had no issues since. Happy we went with Pacific Water Conditioning! read more

Pacific Water Conditioning - Portable exchange tank with color matching cover - Water Purification Services Near Me - Oxnard, California

gary is a fraud!!! ignoring my garage tank burst and leak and cused 50k in damage!!! do not use this company service!!! read more

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STAY AWAY, HORRIBLE COMPANY, they have no respect for personal property. They broke my garage door, "Gary the manager" said they were gonna come fix it and never called me back. Once I reached "Gary the manager" days later he said they are not responsible for it. The damage was done at time of service by the delivery driver by bringing in the new tank. Later to find out through the garage door company are used for the estimate. This company has been known to been frames and damage personal property And not take responsibility. I have video and audio recordings, had my lawyer send them a letter just to fix my door didn't even respond. I contacted the police department and will have a subpoena to have the phone call present during time of court. the police dep also agreed and stated the company "Pacific water conditioning" is responsible since the damage was done at time of service. They're still denying responsibility, when no one else touched the door but their employees. I will be taking them to court, they will be replacing my broken garage door And additional costs . STAY AWAY, unless you don't mind them breaking your personal property. read more

had their service for 8 years and also years back in Ventura County. If they service your area then go for it- it's the best ! We had another company I shall not name in Studio City and their system ruined our kitchen faucet. We love PWC and the drinking water is the best ! Love how soft my hair and skin are too. No dry itchy skin for us ! read more

Joe showed up on time and was very nice and knowledgeable. I originally was interested in the monthly recycled soft water tank, but Joe convinced me that also having reverse osmosis water was in my best interest. He was not wrong. It took a couple weeks for me to get used to the cleaner water taste and my cats love it too!! The monthly fee on both are affordable. Less maintenance for me since I don't have to replace the filter in my fridge or add salt to my water tank anymore. The only adjustment I had to make was being home when the water softener tank truck came by and I have to open my garage for him to get to the tank. There's an option for giving them a remote entry key code, but since I work from home it was only a minor adjustment to my day (once a month). read more

Pacific Water Conditioning - Soft water tank that is replaced once a month. - Water Purification Services Near Me - Oxnard, California

Our household is extremely happy with Pacific Water Conditioning. First of all, a real live human answers when you call their number! They are very responsive and happy to help you solve any billing questions. The quality of the water is also amazing. Before we had this put in our house for both drinking water and the filtration of the whole house, our water was horrible. I highly recommend this company. Arthut is the rep who serviced our house and he has went above and beyond to help us have the best service. From our initial set up to showing us everything possible he was absolutely so professional, kind and honest!!!! i really recommend asking for him personally! read more

The water in my area is very hard so Pacific Water has a tank they attach to only my indoor water supply that softens the water I use for bathing and laundry. You use so much less detergent and your skin feels so smooth when you have soft water. Things like ice makers, washing machines and dishwashers last longer when you have soft water. And your showers, bathtubs, sinks & toilets are easier to clean. I've used other companies in the past this company is best I ever used. read more

We have been using this service for about two years now. We had a incident where one of the tanks leaked all over our garage. We called and we had a tech come ( rob ) within a hour. He exchanged the tank and said there was a bad weld on one. My garage flooded but the service was great l! read more

I'd like to give a shout out to the crew at Pacific Water Conditioning. We recently signed up for soft water to help with my eczema and other skin issues. It turned out that the set up at our complex made it difficult to fit the necessary tank. After speaking to the sales rep to explain my urgency to have it installed, the company made special arrangements to have someone come out to make the necessary alterations for the fitting. I really appreciate this extra effort. Just took a nice, soothing oatmeal bath. I can tell already that the water conditioning is going to be a great help. read more

Well it looks like I'm not alone in my frustration with this company. We move to Moorpark, CA several years back and were told by the builder of our home that Moorpark has very "hard" water. This is definitely the case as my wife's psoriasis flare ups have been more frequent since moving here. So we decided to give Pacific Water Conditioning a try. We only noticed an improvement in the softness of the water for a week or so after each tank swap. We decided to call another company to have them come in and check to see how "hard" our water level was. It turns out that the water tanks being supplied to us were way to small for our family size and that our soft water was only lasting a little over a week. This left us with 3 weeks a month of hard water that has noticeably calcified our faucets and shower heads. We switched over to another company and upgraded to a beefier system that allows me to have "unlimited" soft water by simply adding salt as needed. I finally know what "soft" water is supposed to feel like and no more psoriasis patches. What really irked me is after 10 years of service, I called to cancel and they said I owed $39.50 even though the billing statement for service was from 12/3 - 12/30, yet they picked up the tanks on the 26th of November. Lol! So I didn't actually owe anything. I payed it anyways because i value my credit score. They then proceeded to tell me that we don't bill monthly, we bill every 28 days so It's 13X payments a year not 12X. Scam City! read more

My review was much worse than any of the others I was able to read here. Bottom line is, after the terrible treatment received from their field tech, I am happy and obligated to take my business elsewhere. read more

Pacific Water Conditioning - Water Purification Services Near Me - Oxnard, California

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They need to improve with who delerivers tanks how trey switch them out instead of sloppy and monitor tanks that sit so long they rust and cause huge problems like washing white clothes wrecked, & pipes clogged that's a lot of old stuff like Rick salt except Burt orange color it's a bummer . Office is nice but obviously so Done is not monitoring this company or caring about how they keep up on everything . Obviously we keep up on paying or they would complain I'm sure. It should go both ways . . This is 3 rd time it's happened . Not a happy customer. There are other choices like Culligan & and a few other ones read more

DO NOT HIRE THESE PEOPLE. If I could, I would give them ZERO stars because they did such a shoddy installation of the water conditioning tank. They messed up the connection of their pipe to my water main so bad that they broke my water main. Also the tank was so loose that the slightest touch would move it. The customer service is so bad that IF you can get them to come out, they laugh at their own shoddy work, laugh in your face, and then claim they didn't do it. I wish I had video-taped the incompetent slob that did this shoddy installation so I could upload it to You-Tube so people could see them in action. They also NEVER have the tools, supplies or whatever is needed when you can get these incompetent people to come to your home. The WORST technicians, the WORST customer service and a bad attitude to boot. Do yourself a favor and stay away from Pacific Water Conditioning. read more

Pacific Water Conditioning - Water Purification Services Near Me - Oxnard, California

I'm very disappointed in this company. They seemed so professional for the first few months. The problem started when I asked the driver/ installation technician to wipe up the water after monthly service. When that didn't happen, I called and asked the office support person to remind the driver to clean up after himself. The next service after that, another driver/ technician preformed the service and he left a bigger mess than the last guy, even though I asked him to clean up after himself. At this point I suspected that someone(s) was unhappy with my request so I called the office to ask for some help and got a call back from the driver, who said he was the manager and after I relayed my problem, he reveled that he was the driver and tried to deflect the responsibility onto me! It was utterly unprofessional. I will stop my service immediately. I don't recommend this company. read more

Joseph maturo was the salesman I delt with, he was very knowledgeable and answered all of my questions. He tested my water and showed me the results hard water. He sold me the service and said the water conditioner would be hooked up the following morning and it was. He gave me his personal phone number and said if I have any problems to call him. So far no problems. If he tells you something you can count on him. I will review the company after two months of service. I know it is going great. Wendell read more

I had a competitive service from a different company for the last 5 years and was finally ready to change due to poor service quality. I researched multiple companies in and around the area and after researching Pacific Water and meeting with their area service person Joseph was immediately impressed with his knowledge and honesty with zero pressure approach. Their product is excellent, service and price is the best by far. I'm just disappointed that I did not choose them 5 years ago, I would highly recommend this company. You can tell by the people the hirer that this is a company that genuinely cares about service read more

Excellent sales guy Joe Maturo and excellent customer service. We had Culligan for 4+ years stuck in contract many many problems and terrible customer service . Finally they allowed us to cancel service. Went without soft water and reverse osmosis for 2 weeks then my daughter recommended Pacific Water . What a difference from Culligan now I really believe our Culligan service never worked . Now saving money on shampoo, dish soap, laundry soap And my hair feels great . Highly recommend Pacific Water read more

UPDATE 5/19/20 With online bill pay added, things should be much smoother. Thank you to PWC for adding this customer-friendly feature. read more

Actions speak louder than words. It's been since September. When can I expect to hear from you? No one has followed up with me and I am starting to think this is just talk. My friend almost used you guys but noticed my review. Please handle this promptly so we can move on. read more

So after 27 years using these guys suddenly the driver says he has to change the delivery time and shows up at 6:35am. I asked him to come later he tells me since I am out walking my dogs he can't come later. I called the office to complain and all I got was a manager who couldn't have cared less! Really, no let me look into it or let me see what I can do, just a token oh sorry to hear that? I did get a sales pitch to get a permanent tank that requires no tank exchange, but I wouldn't give them a dime more of my money! I have found another company so it's bye bye Pacific Water Conditioning. I guess they have plenty of business, STUNNING!!! read more

We just got two water softener systems installed by PWC at our house and my daughter's. The sales person, JD Tylor (805 444 2132) was excellent for offering the best price I could find (I got three estimates) , scheduling the installation, explaining the system and answering my questions. Then Manny (the friendly installer) went above and beyond to install the systems. He was a true professional. I highly recommend these guys. read more

We've used Pacific Water Conditioning for a few years now and are very happy with their service. Today we called to let them know about a problem we were having. It was after office hours and they answered and sent a technician out to change out our tank. Benny returned our call within a few minutes and then came to the house within 10 minutes. We appreciate such quick and efficient customer service. Thank you. read more

What a great company! We have had problems for years with Culligan and their services. We were referred to this company and they responded right away. Their Rep Joe Matturo showed up prompt and on time, even went above and beyond to look at some of the other issues we were experiencing. Joe was very professional from the get go and guided us through the process of changing to their service and getting rid of that awful service from Culligan! I would highly recommend their service over any of the local Companies. Oh and we are saving about 25 dollars a month by switching to them as well. Very happy with their service! read more