Water Pro is a fantastic company! I've had their reverse osmosis system installed in my house for about ten years. The service is truly exceptional. When Frank comes to service the reverse osmosis filter, it feels like family coming over. What a great company and service. Thank you, Water Pro! read more

Water Pro was fantastic for years. Then they stopped service and answering phone calls about two years. Now all of a sudden they're back in service and want to start service again !! Really not sure if I want to go back?? Any thoughts? read more

My family have been a customer for over 20 years. Up until the last 2 years, service was professional, kind, and prompt. Since 2022, we have been trying to get service and filter changes, with no acknowledgement or response. I have tried calling, texting, and email. Nothing. Billing is sporadic at best. We won't receive a bill for 4-5 months at a time. Billing is also inaccurate. I've sent payments through certified mail, with tracking numbers, and they still claim they never received payments. I can't get anyone to answer calls to pay my bill, and they aren't capable of finding my mail in payment. How do I pay?? Unfortunately, this company has been a pain to deal with. There is zero customer service. Time to cancel this service and find a new company that respects their customers. WaterPro has been operating without a business license since 2022. read more

Water Pro - Water Purification Services Near Me - Ventura, California

When we first started using them, 10 yrs ago roughly they were great. The i dont know happened over the past few years it went to complete crap. Couldnt get anyone to service the water softner that wouldnt work anymore. When i finally did get a hold of someone I just had someone try to up sell me into a more expensive softner instead of just fixing what I signed up for. They wouldnt exchange the filter in my reverse osmosis system so when i did it myself the filter came out black, supposed to be white. I do not recommend this for anyone unless they change their ways drastically. read more

Water Pro - Filter cartridge i removed myself. - Water Purification Services Near Me - Ventura, California

These guys have stopped responding to calls. Have been calling for 6 weeks to try to get someone to repair my softener. it's less than 2 years old, and is the second one that we've had Water Pro install (the first one broke after 6 years). Their voicemail box is full, and if they do answer the phone, they say they'll "try" to get us on the schedule. Bottom line: they've sold us two crappy water softeners and now they can't be bothered to call us back. I hate to light up a locally owned small business, but that was why we chose them. We assumed we would get better service than this. read more

We have had Water Pro for 20+ years and the service has become awful!! Can't get service, they don't reply to emails, my checks aren't cashed until and month or more. I don't get billed every month then they bill you a huge bill at once!! I just cancelled service!! Bill the owner seems very nice but business is horrible!!! read more

I purchased a water softener and reverse osmosis system for my home. FrNk was a delight to work with. After a week, Frank installed the water softener. He was fairly quick and very neat. A couple of days later, he installed the reverse osmosis system, under my kitchen sink. Again, very quick and neat. For an extra fee, he was able to connect the reverse system to my refrigerator ice machine. Overall, I am very happy with the equipment and the installation. I have tasty water for consumption and soft water for everything else. Very reasonably priced. read more

We have had this drinking water company for almost 7 years now. We have had to call to get out filters changed and complain that we did not receive our monthly bill. When we called this company to get a filter change and maintenance they responded that we did not pay the last month billing so they were not coming out to do anything until they received the payment which for the last 2 years they were sending a paper bill every other month. So we decided to finally cancel our services when they advised they were increasing the price another $10 per month. For What??? Bad service. No need for that kind of service. read more

Terrible customer service! It's always a challenge to get them to change the filters, years can go by with no offer to change. And when I try to contact them via, email, letter in mail, text and and phone calls, multiple times, I receive no response! I would not recommend Water Pro due to the poor customer service and will not be using them as soon as I can get them to respond! I've been trying since February! read more

Sometimes a little hard to get ahold of but when you do connect they are very kind and responsive. Frank has been super helpful and his service is always top notch. Been very happy with our water softener and the service they provide. read more

Nice guys and friendly service. My wife and I got a water softener and water purifier at our house. Must say water is so soft now and we saved a lot of money getting rid of our water delivery service. Here is my review and rating. From 0-10 ten being awesome Returning phone calls - 8 Keeping appointments - 5 Friendliness - 10 Quality of work - 10 Making sure we are happy - 10 Quality of supplies that we are renting - 10 read more

I am a water fanatic. I was getting water from Palomar Springs and they got bought out by Sparkletts. That is absolutely not good enough for me. So I went on a mission to find a better water source for my house. I was looking for clean water and alkaline if I could get it. So then I looked at a bunch of reviews and considered having alkaline water delivered to the house but that was pretty expensive and they were getting really bad reviews. I didn't really see anywhere else that delivered water to the house that was anything other than Sparkletts or crappy water like that. So then I went on their website of water pro. I was gob smacked to see that I could get a reverse osmosis water machine then that makes the water alkaline for $30 a month rental or paying $1000 for the machine. I was paying $160 a month for water being delivered that's how much water we use. So it was it a great choice. We decided to go with the reverse osmosis water machine/alkaline water. He even hooked up the water to our ice and that's awesome to have alkaline ice for the house. I now know that we are not drinking fluoride we are not drinking chlorine in the water and that it's the purest clean water available. From the day I called which was a Friday they were able to come on a Monday to install it. Frank came and he was so capable and honest, it was so refreshing. He runs his business with dignity and respect. It is a wonderful feeling to know that you are buying what you think you are buying. He informed me the machine I had before that was the clean water in the house was actually not anything other than charcoal cleaning it. I was misled by the other company and I'm glad I knew it so I won't ever purchase from them again. We are renting so we are going to do the $30 a month for this machine and then when we move we're going to just out right by one of their machines. It is a relief to know I can trust someone and if anything goes wrong I can call them and it'll get fixed. I don't write reviews that often but I could not help myself but to let myself write this review. If you are looking for a water system if you even know a little bit about water you're gonna want what I bought the reverse osmosis alkaline water machine that is the only way to go. If you wanna get extra fancy, you can buy a hydrogen water machine and put your alkaline water in that and then you have hydrogen alkaline water, and then you're officially fancy! Thank you water pro! Thank you Frank and all of Frank's team! read more

Well this was a total disappointment... I was able to quickly get in touch with someone over the phone and scheduled a reverse osmosis system installation for the following week. On the day of the install, I waited, waited, and waited...and no one showed up. I attempted to then call multiple times, to no avail. No one answered and no one returned my calls. My wife stayed home that day to be available for the installation and no one ever contacted us thereafter. I am still dumbfounded at how a business can 1) not show up entirely and 2) then not return any calls. I was hopeful that their product was a great value, but never had the chance to see for myself. Beware of sketchy communication and false promises. This was a slap in the face - PROCEED AT YOUR OWN RISK. read more

Water Pro is professional and provides unparalleled customer service. I've had Frank install at three homes. He's always early, courteous and goes an over and beyond. Highly recommended. read more

After reading the reviews, we decided to go with this company. They did not disappoint! By far, this company is the best and we love the fact that this is a family owned business. Frank was absolutely a gem and great to work with. Not only is he excellent at his trade, and a pleasure to work with, he was very friendly. He's very precise and wants the best for his customers. He went above and beyond to get the job done and helped correct an issue that we would've never known about. He never said anything negative about the company we had prior to this, which is a great quality. Totally professional and yet, personable. As one reviewer said, "He literally lives off of passion and honesty - that's what drives and motivates the company" is very true. Always considerate and was cautious of keeping his mask on and his distance. Thank you Frank! You're the best!!! read more

Poor installation, I had to have another company to fix the issue and cost me about $450 , they also did the Job without getting the permit and we were caught by the city, so ended up to get the permit. Highly not recommended! read more

Water Pro - Water Purification Services Near Me - Ventura, California

These guys are great, as a renter this is the third home we've used water pro. At our current home, two days ago the pressure regulator caused out softener to leak... We put a call into their office, spoke to yolonda, Frank came out the next day. He was on time, clean, and very polite. I called them back to complement them on their worker, come to find out its her son. Also they gave us a credit for referring them to our friend! We have the alkaline, and softener from this company, and have used them for over 5 years, good company. read more

Water Pro - Best water ever! - Water Purification Services Near Me - Ventura, California

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Don't let Frank's youth and hard working attitude fool you. Frank is the company's install guy and is one of the few geniuses I've met in life. His mind and hands are active and resourceful. Frank helped us figure out so many odd nuances that were perplexing about our house and property, none of which the inspector, gardener, plumber, realtor, or husband of the person who previously lived here could figure out. Frank stayed until 2:30 in the morning to install all the systems with integrity and left our property looking pristine. We ordered the whole house filter, softener, and alkaline RO. He drove all the way to Santa Barbara twice, first for the quote, then the second for a very complex install that took 16-17 hours plus driving time. He kept a positive and energetic attitude the entire time, working and finding solutions. He was kind and generous to our gardener and puppy as well. He literally lives off of passion and honesty - that's what drives and motivates the company, too. I was actually sad to see Frank go because he's become more than the water guy, he's a family friend! Thank you for the highest quality water in SoCal. If you are lucky enough to work with this company, you won't be disappointed. There's no other competitor in their category, and the clean, silky water feels like water from heaven! read more

They are good, but very busy. Flaked on one of my appointments, but were very apologetic and took care of me the following day. Nice family-owned company. Filters work and affordable. Pretty straight-forward. As for the other person who posted on here. I think you may need a bit of a science lesson. Regarding pH, it goes from 0 to 14. 7 is completely neutral. Anything below 7 (0 to 6.9) is acidic. Anything above 7 (7.1 to 14) is alkaline or basic. Therefore 7.2 is alkaline. Granted its not a high alkaline reading, but it IS, in fact, alkaline. read more

Frank is an awesome guy, and has done some great work at our house. We live in East Ventura, and the water is incredibly hard. The water softener works just as it should, and the RO system makes our water taste fantastic. The service is just as great. We assumed we had a softener issue a few months back, called Water Pro, and Frank came out. He found it wasn't the softener, but the water regulator, from the main line that had broken. He replaced it, and everything worked as normal. 100% recommend. read more

I've had Water Pro since August. Frank is really thorough, professional and polite. My soft water system is great and I can see a noticeable difference in quality. I would recommend Water Pro to anyone looking for a low maintenance month to month rental. read more

I will never use this company. In my experience, the owner is highly unprofessional. My recently deceased father had their water system in his home. I called and set up an appointment for them to remove the system as soon as possible as the home is going on the market. I was told someone would SHOW UP to remove the system between 1 and 3 pm the day of the appointment. I asked that the tech text or call to give me an idea of when he/she was en route. I waited at the home from 1 pm until nearly 2:30 pm. I called and apparently got the owner who told me he was now in Ventura and did not intend to come back. He apparently made a "confirming call" that translates into HE DOESN'T SHOW UP if you don't answer right away! He offered excuses but NO RESOLUTION for having STOOD ME UP. I simply asked him to come back after his last appointment, so as not to disrupt other customers' schedules for the day, AND HE REFUSED!! To me, this showed a complete lack of integrity as well as total disrespect for me and my time. His arrogant refusal to return and make good on the appointment HE MISSED is inexcusable. read more

After researching local companies I decided to call Water Pro and I am so happy that I did. Frank came and installed the water softener and new piping that it needed (I am doing the monthly rental). He made sure that I understood what was being done and explained everything to me upfront. Even though he ran across a few snags due to my homes strange plumbing that has been done in the past, he was able to come to a solution and stayed until the job was done. I was having a very bad week with a few personal issues that came up and having Water Pro and Frank come to my house on a Friday to do this install really renewed my faith in humanity and to remember that there are still good, honest people out there. I definitely recommend them! read more

I LOVE LOVE LOVE the Water Pro RO system!!!!!!!!!! I can't drink water from any other system. I am so happy we called water pro!!! Frank was fast and helpful plus he was so nice while answering all my questions. Water Pro is the best! You will LOVE LOVE LOVE your water system I promise!!!!!!!! read more

I paid Water Pro $2,639.88 on 5/3/19 for the installation of a new water softener and whole house water filter. On 5/9, I called to ask for a final invoice for the job and for the documentation (user manual, warranty paperwork, etc.) for the new equipment. She said she'd email it to me. Never got it. I called again on 6/10 and she said she'd email it to me. Never got it. I called again on 7/1. No one answered but I left a message on their voicemail. Never got any type of response. I bought a TDS (total dissolved solids) tester and have tested the water coming out of my kitchen and bathroom taps over the last couple of months. The lowest count was 826 for my kitchen sink cold water, and the highest is 1463 for the hot water coming out of the bathroom sink tap. The other readings range from 926 - 1293. All these readings make my tester glow red, indicating they are far above federal standards for safe water. I am extremely disappointed in Water Pro and feel like I've been scammed. I admit my error in not getting at least three estimates before having Water Pro do the work. I didn't because when we first moved in at the end of 2017, I checked around and based on the excellent reviews on Yelp, I had Water Pro replace the reverse osmosis filter at our kitchen sink for drinking water. Frank came out and was so friendly and efficient, we were very pleased. So when it seemed we were having problems with our water softener, I called Water Pro again and Frank came out. I trusted him when he told us we needed a new water softener and gave me an estimate of $1,616.25 for the job. Later he offered to install a whole house water filter for an extra $1,023.63, but didn't give me a revised estimate in writing, or a final written invoice. He told me he had to rush off to deal with a family emergency, and of course I agreed - family first. I thought our water problems would be solved. I have no previous experience with water softeners and whole house filters, and still am not sure how to determine whether a softener is functioning properly. All I know is one is supposed to add salt every month or two. Even though I've done research online, right now looking at the new one I am not sure if it is working correctly. But I have learned enough to read a TDS tester, and surely know that any respectable contractor will leave the customer with the documentation that comes with the new equipment the customer has purchased, and will provide an accurate final invoice. Instead, what I have is a $2,639.88 charge on my credit card, dangerously high TDS levels, a water softener I am not sure is working correctly, and a contractor that has repeatedly failed to respond to my calls. read more

Bill is just one of the nicest and most respectable service people I have ever been helped by. He helped us pronto in our time of need, on a weekend no less and did the cleanest repair with care and patience. Can't thank water pro enough for being there for us. We will without a doubt, call them for any future water needs. Do not hesitate to use this company. Huge respect, thanks Bill! read more

Had the three filter system for 5 months water stopped coming out called the office spoke to the woman there was very nice and scheduled me for Monday he showed up replaced my entire system with a newer 4 filter system for the same price very efficient service very happy with water pros! read more

I did search around before i decided to go with this Co. I am a fairly new customer, this will be my 3rd month and I feel confident enough to say I plan on sticking with them for years to come. As stated in previous reviews they are a family-owned business and yes they seem to be busy, which for me that makes me feel that they must be a great Co to be with. Always great customer service! read more

After 4 years of having inconsistent soft water and two other companies never taking the time to fix the problem. I have finally found a soft water company that I love! Thank you to Bill (the owner) for spending your entire day troubleshooting our system and fixing it! Our water is extremely hard and when it isn't working we are miserable! I feel like we have found a company that cares enough to take the time to work with our horrible water system and make sure we get consistent soft water. Yolanda has been very helpful and Frank installed our soft water and reverse osmosis system within a few hours. Perfect! read more

We had a water softener and whole house filter system installed and had done a lot of research on it before going with Water Pros. Frank was great on explaining everything and there prices are very competitive. He also did the complete install with the needed hook ups. The work was top notch, clean and very threwro. Definitely a lot of pride put into it which gives even more confidence in the company. My wife loves the our water and can tell a big difference with it now. No more hard water stains and less soap to use. We highly recommend them! read more

Had a problem with output on my RO, called Water Pro (on a Sunday), they answered (on a Sunday) and made an appointment to see me later in the week. Frank came out and took the time to love my crazy dogs into silence, then fixed the output issue. I am very satisfied with the response I get from this company. Customer service is ALL we have to give and Water Pro delivers A+ service. I am REALLY happy with their service. Hope to be a customer for long time. Thank you! read more

A number of my neighbors have called on Water Pro to install their softeners and RO systems. Bill arrived at my house, answered all of my questions, and thoroughly explained the different softeners and filtration systems. After coming up with my option I was very excited and was scheduled very quickly. I spoke to Yolanda on the phone who was extremely nice as well. Frank installed everything in one day and was extremely professional, courteous, and very meticulous with every detail. His install was very customer oriented as he asked how I wanted things and he made it happen in a way most contractors would not take the extra steps to ensure the customer is happy and he made sure things were how I wanted. I appreciate the extra steps taken and love that this company is not only local to the area, but a family run business that ensures customer satisfaction. I will most definitely recommend them to anyone. read more

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We had a great experience with Frank! He was honest in telling us what type of product would work best for our new home. He took the time to really educate us on the options and what the new city requirements are regarding water softening systems. For that reason we had to use another company to rent a particular type of unit, and Frank was such an ethical Business person that he helped us in making he beat decision knowing that it wouldn't be with his company. We did use him for the reverse osmosis filter ration and so far we are loving it! Their prices are extremely fair and they are very honest. read more

I had quotes from the top 3 names in ventura after having a horrible experience with the last water softener company. We won't go pointing fingers at them. After reviewing all the quotes and the options I decided to go with water pro because they seemed to be the most knowledgeable and accommodating to my needs for my family, as their skin is very sensitive to hard water. They brought out the top of the line system and also the 5 stage RO system. Frank was very knowledgeable and installed the unit in the corner of the garage very careful to not take up too much space. Sure this was a little extra work but it shows this company goes the extra mile with the finished product in mind. He made one small hole for the drain line and hooked everything up very neat. He tested everything for leaks and then went on to install the RO under the kitchen sink. The entire install only took a couple of hours but there were zero issues and this is a family owned company. I felt very safe with them in my home I even left him there to go get something to eat. I would recommend this company to all of my family and friends. I feel your not just a customer to this company you are also part of their family. A lot more than I can say for some of the other options you have in the county. If your thinking of doing soft water or RO system in your home, this should be your number 1 choice! Thanks water pro for the awesome service! read more

I am very happy with them. Huge improvement in my water. Nice people.

Great customer service, knowledgeable and accessible owners and operators. Family owned. So glad I looked at other Yelp reviews to help me find a company to rent our soft water and reverse osmosis system from. The install ended up not being as easy as anticipated due to having a lot of things wrong with the plumbing system in my house but Frank was super upstanding and laid back and willing to walk me through all the things that needed to be taken care of before activating our system. So glad I went with Ventura Water Company. read more

Amazing customer service. Not often do you find good people that also do good work. Frank is wonderful, and we recommend waterpro to all of our friends. read more

I had a 5-stage reverse osmosis system installed by Frank about a year ago. He was as nice, helpful, and courteous as could be. The install was done perfectly (my newly remodeled kitchen and counters were not damaged one bit). The water was insanely pure and tasted great...it tested at a 10 with a TDS meter (and is now only a 20 a year later). Pure distilled water is a 0, bottled filtered water is a 50, and regular tap is between 250-400 with a TDS meter. Unfortunately, Water Pro does not service my area anymore, so I am losing the benefits of this wonderful company. They are truly a FAMILY business though, so the parting was handled with the utmost respect and care as they helped me with the purchase of my own system. I was renting their system (at a lower price than any other company could offer, I might add), but it now made sense for me to purchase my own system. Get this...although I am no longer a customer of theirs, Frank STILL answers my calls and guides me through every question I have about what to buy, how to install, how to change a filter, etc. If you live in the area that Water Pro services, this is the company to do business with! Don't even waste any more time searching around; trust me, they are THE BEST. read more

Had our RO system installed today by Frank Robinson. Not only did he install our system but he fixed a few other problems (non RO related) under our sink! Thank you thank you thank you Frank! You are an amazing person!! -The Sifuentez Family read more

Awful customer service. A reverse osmosis system customer for many years, I found it next to impossible to get reliable service from Water Pro. Several times, I made an appointment for my contract annual maintenance only to be stood up by their technician without the courtesy of a call or any semblance of an apology after the fact. Awful. read more