Rayne overall gets about 2.5 stars, but Francisco is 5/5 the best! He is so nice, so efficient, so good at his job, so thoughtful. He knows the trick to the gate, the dog doesn't bother him, he navigates the toy in the yard with ease, and always does a great job. Every time anyone else from Rayne comes, it's wrong or something gets messed up - the filter clogs, or they don't finish the job, or they don't try because they can't open the gate (it's not hard), they break the hose, etc. And speaking to the office is painful. But Francisco! My man! He is singlehandedly keeping that place in business by being such a great guy. read more

Updated Yelp Review I was initially very frustrated after repeated early-morning visits from a Rayne technician, despite multiple calls and conversations asking that no service take place before 9 AM due to our dog's anxiety. We had made it clear that any weekday after 9 AM was fine, but that request was ignored more than once. Fortunately, the owner/manager John reached out directly and was very professional and helpful. He offered to switch us to a salt system that only requires service twice a month, which eliminates the need for weekly tank deliveries altogether. It was a smart solution and a big improvement for our household. While the situation was frustrating at first, I appreciate that John took the time to respond and offer a better setup moving forward. Previous:We've been Rayne customers, but after multiple requests asking the technician not to arrive before 9 AM due to our dog's anxiety, he still showed up at 8 AM--again. Despite me calling the office three times and my husband speaking with the tech twice, our clear request was ignored. We made it simple: any weekday after 9 AM is fine. Sadly, this disregard for communication and our situation has made us decide to cancel service. We expected better from a company that's been around this long. read more

Thrilled with my new soft water and drinking water system! Water feels silky, skin is happier, and clean drinking water is right at home--totally worth it! Andrew always does a great job with every visit and brings such a positive attitude--he makes the whole experience even better! read more

Stellar AND friendly customer service all around from the receptionist, to manger Beau to tech guy Francisco. Loved their speedy response time! We opted for the VIP service for peace of mind and resell value. A great value for the price. Highly recommend!! read more

Great install by Robert. He didn't mind me "nerding out" watching him install our replacement conditioning system. He is also very friendly with dogs and enjoyed our little fur child watching him install as well. Then, Robert showed me the ropes as the previous system was so old I couldn't do much with it. But, happy to have our new system and ready for it. Also, kudos to Beau. He is a very cool salesperson, and he takes so much price in what he does and is great at relating to customers and their interests. Thanks BEAU! And thanks RAYNE WATER! read more

Excellent customer service! Samantha was friendly, professional, and made everything so easy. After dealing with a terrible company before, this was a breath of fresh air. Highly recommend! read more

The service technicians are always awesome. Robert was my tech today and super friendly and did an excellent job on my VIP service. The only reason I didn't give them five stars is because I've had one service call where the technician was unable to open my gate (not sure why) and I didn't get notified that the service wasn't completed. I had to call the office to reschedule when I noticed the water softener was almost out of salt and was then notified service wasn't complete. read more

Andrew is Professional, Courteous, Knowledgeable and Friendly. Rayne Water Conditioning is lucky to have him on your team.

Service rendered, value, and quality versus the competition (Culligan). Thanks to Beau Rawlings

I came to Rayne Water after having a terrible experience with another company. I was fortunate, like several others, to have Beau Rawlings as my rep. He was very easy to work with, and sold us exactly what we needed and had it installed in a timely manner (within a week). The technician that came (Paulino) was such a pleasure to work with - very professional, courteous, and efficient getting the system installed. His work was very clean and even worked around some storage racks to get the drain pipe installed. We've now had our system installed for about a month - water softener, carbon filter, and RO and we're very happy with the test results. The equipment and service has been exceptional. read more

Robert is great! He is friendly, courteous and extremely knowledgeable and thorough! I appreciate the time he takes to make adjustments to ensure my unit is always operating at peak performance. Thank you Robert, and a shout-out to trainee Jacob. M read more

My first contact with Raynewater was with Dee. She is fabulous! Very friendly, very professional and extremely willing to please and inform. Today, your technician Angel, installed the RO system in my kitchen and brought a new water softener tank for the garage. Angel was great! He was very friendly, very professional and did his work thoroughly and I hardly knew he was there. He would always be welcome to work in my house again. Congratulations on two outstanding employees. read more

Ok in fairness I am updating- - after my " complaining " to the office about their changing the service time, and not notifying me, and that I had scheduled my day around a given time, now was expected to waste the entire day until 2:00 waiting for service. They managed to find a service man in my area, that Did come in the original time frame ( strangely his paperwork had the original time on one page and a later time on another ). Long story story short - Rayne did make arrangements to do my service call so I could continue my day. They even compensated me for the inconvenience. read more

I have had their Rayne Water Softener and RO units since May of 2025. The installation went well and we love the quality of the water. We have a problem with the VIP service that we have signed up for. It seems unnecessary as they are to deliver two bags of salt and check the brand new system every two months. The real problem I am having is that in November I called to get the day and time that I was scheduled. Well they stood me up and when I called to find out what was wrong, they said I was scheduled for December 2. No apologies for the schedule change. When December 2 came, November 22 had been scratched out without notifying me. Their service technicians are knowledgeable, courteous and thorough. Now over 2 months has passed and I have not received any notice as to when they might decide to come. I don't like their customer service department because I was promised that I would be notified of my scheduled appointment in advance. I also believe that they should not be adding a week or two in between appointments because that is not every two months. Thanks read more

We have done business for many years & appreciate their services. Our driver, Francisco C. is awesome! He is prompt, always on time, and is in & out quickly - leaving everything in great condition. We highly recommend Rayne! read more

Andrew does a great job replacing our tanks. We appreciate his timeliness and effort. And whenever there's an issue the company fixes it quickly. read more

The representives for this company are professional, polite and knowledgeable. I've had the service for the last 2 years + maintenance service and is very pleased. The service technician Paulino and the new office person, Cheyenne, have been a pleasure to deal with. Highly recommend !! read more

I don't usually write reviews, but I have to write one for Beau Rawlings. He is an outstanding employee who provides exceptional customer service. Beau took the time and effort to help me with the installation of a water softener. He is professional, punctual, responsive, and demonstrates a strong work ethic. He truly cares about his job, the business, and the customers. I used to be a customer of another water softener company, but due to dissatisfaction, I turned to Rayne. Fortunately, I had the chance to work with Beau Rawlings. I called the company to request service, and within just two days, the water softener installation was scheduled. If you are looking for a reputable, professional company that excels in customer care, go to Rayne and ask for BEAU RAWLINGS. You will never be disappointed with his professionalism and dedication. A special thank you to David Silver as well for working with Beau to make everything run so smoothly! Highly recommend to RAYNE WATER CONDITIONING. read more

Rayne Water Conditioning: Out of an entire year, Their conditioner canister was not changed on four separate months. The company credited my account, which I have now taken off of auto payments. There obviously is an internal issue, which this business must correct. I cannot be the only customer for which this occurred. Others must have complained. Had this happened only once and been corrected, I would not post a negative review. However, it obviously was not. It wasted both my time and their time in getting this corrected. read more

I cannot believe that the customer service rep became unhelpful immediately after the last incident. Long story short, Cheyenne knew that I'll be out of the country starting last week, but still insisted that I call the office for assistance with the delivery rescheduling (why is there a need to reschedule or to make me make overseas phone call?). Anyway, I plan to call the office from Asia soon, but wanted to document this unhelpful incident again to update my review. read more

The gentleman who services us, Francisco, is a true professional. Great service. I'm just not sure if our water really gets as purified as they claim. Oh well. Better than no filters. read more

I have used Rayne for the past 4 years. I'm not sure if it's the best product for my needs as I notice that sometimes a silt like product gets into the tank of my toilet. That makes me question where else this silt is being deposited. Also, they are quick to double charge you if you give them less than a month's notice that you will be out of town. I would give 5 stars to Francisco, who works for them. He comes promptly each month, is friendly, and is always sweet to my little dog, Shula, who loves anyone with a truck. He provides great customer service. read more

Always delivered on time and unobtrusive. I never even know he's here. Been like this since I signed up years ago. Thanks to Francisco for the excellent service. read more

Live in Ventura. We were with another company, but wasn't pleased; delivery erratic and grumpy driver! Our driver, Francisco C. is always pleasant, always on schedule and his service is great! In addition, the office staff is courteous and helpful too. read more

Andrew has been our delivery guy for several years now in Camarillo. He is by far the nicest, most respectful guy I've ever had as a delivery driver. We live at a dead end street so sometimes his truck blocks us when we need to get out. He always offers to move and never acts like it's an inconvenience. Besides being a great worker, he is also fun to talk to!! Thank you Andrew for all your hard work and professionalism ! It definitely doesn't go unnoticed. read more

I just moved into a new rental and had the water tested. It had really bad quality water. I called Rayne and they were able to handle the water softener install with out me having to be home. The install and the customer service is great. Now I have great water at a reasonable price. Try Rayne Water, it's quality read more

This company has the worst customer service. The women are all rude. My garage was left wide open one day after coming to change the tank. Once they didn't change my tank because they said they were not let in. YOU HAVE MY GARAGE DOOR OPENER!!!! What do you mean you don't have access?!?! Turns out he forgot it... They send out the nice looking, well spoken sales rep to set you up. Once he is gone, you are out of luck. They require a 30 day notice of cancellation. This is not a reasonable request as most escrows last about 30 days. Who is going to call a water company the same day that you accept an offer to sell a house?! So just like Pamela H. stated, I was charged twice in one month. The BEST part about Rayne is the last day you have to deal with them. I highly suggest looking elsewhere. Save yourself the headache of dealing with those horrid women. UPDATE: When they came to take the tank out because we cancelled service, the man shut off the water to my entire house and left. Luckily, they called him back about 20 minutes later. No apology. He also did not bring my remote back. He left it on my doorstep the following Monday. Just left it at my door no call or email letting me know so any weirdo could have had free access to the garage. read more

Have been using Rayne water softening for sometime and has been great. Our driver Luis provide excellence service.

I've been with Rayne for years and wouldn't use any other company. My delivery service man, Francisco, is always polite, friendly, careful of the garden, thoughtful, remembers to close the gate, what more could I ask? Thank you Francisco and Rayne! read more

my service guy is Francisco C. He does a wonderful job with tank replacement. I've had no problems with bad tanks since he has serviced my home read more

We have been having Rayne for a couple of years now and have been very happy with it. Francisco C. does a great job delivering and changing out our softener. read more

New install today. Paulino was great! Professional, fast and efficient! Also, thank you Andrew. read more

Always on time and Andrew is so friendly. So happy with our service and how they stick with the schedule.

My monthly soft water tank replaced monthly is always done on the dates noted on my bill. Francisco, my delivery person, is always pleasant when he sees me. He is very efficient! My family has been with Rayne water for many, many years. If there is ever an issue I call the office and a tech is here to resolve my issue in a timely manner. read more

They never show up on days that are scheduled! I have to consistently have to call to get a delivery.

Good experience with Rayne Water! The technician who came by to inspect and provide the estimate was very professional and efficient.

We've been a Rayne customer for over 20 years, their prices have been reasonable and the quality is great. The best part though has been the service! Francisco C. has been taking care of us for years. He's always reliable and shows up with a great attitude and a smile on his face. Thanks Francisco!! read more

Andrew has been my delivery person for several years. He is very reliable and personable. We have established a very good rapport and he is always eager to provide the very best service. The office staff is equally personable and courteous. The Rayne water product is quite satisfactory and meets our needs........Thank You read more

I switched to 'Rayne because of plumbing problems with another company that they couldn't seem to rectify. I am so much happier with Rayne. The equipment they use is newer and better and the service is terrific. Wish I'd changed years ago. Thank you Rayne staff and thank you for you service Francisco! read more

Just install a new water softener and filter. The installer came early and was very professional, polite, and knowledgeable. The installation was in a confined space which cause some difficulties, but the Rayne Professional solved the problems and the installation turned out great! I would recommend Rayne a five star. read more