We have been a Kinetico customer for more than 30 years. We have never been happier with the outcome of the customer service and especially the Kinetico product. Edward is responsive. He provided me with all the details of the water system that our city requested to pass inspection upon installation. His installation team is professional. They have the eye for the little installation details. I said this because of where my system had to be installed, and the team worked hard to make it happen. This morning, my inspection passed in flying colors. Edward was confident it would pass. We purchased the Premier Twin-Tank Non-Electric Softener, Premier Twin-Tank Non-Electric Chlorine/Chloramine Filter. There are only two of us in the household, and the product is sufficient enough for us. We couldn't be happier. It's a great system from a great company. As for value, I have said it all. read more

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I was running my hand through my hair this morning and thinking "whoa my hair feels so soft". Thanks Kinetico! I've had three systems installed by them and the process is always great. They recently helped me take my reverse osmosis system with me from my old house to my new one when I moved. I love the peace of mind I feel when I'm refilling my kids water bottles before soccer practice. The whole house water softener system is something I've been planning and saving for. My new old house (built in 1958) needed two systems instead of one, which would have been out of my price range. But they worked with me to finally make it happen. Roman is a great technician and his installs are super tidy. read more

Kinetico Water Systems by Basic Technology - Roman brought the pavers for this system, which was a really nice touch. - Water Purification Services Near Me - Los Angeles, California

I contacted Kinetico with a concern about our unit. They booked me in with a repair tech, Paul, and he was so knowledgeable and understanding! Paul came by and tested the water quality with his meters and taste tested it, and although he couldn't detect what we were tasting, he thoroughly serviced our unit without added costs. Such a nice person and was happy to address my concerns. Thank you so much Paul!! read more

Shout out to Paul - he installed my system when other plumbers were literally quoting me twice as much to do this work. He also offered to swap out my faucet with a new one he already had that better matched my sink. read more

Very Professional, Courteous and Knowledgeable! Alex educated us about water Azy and his installation partners are very professional & Good Craftsmanship, Courteous ! Highest recommendation ! 5 stars products 5 stars pricing 5 star installation ! read more

Kinetico Water Systems by Basic Technology - Kinetico systems - Water Purification Services Near Me - Los Angeles, California

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Fantastic installation by Roman and super-friendly service from Edward. Thank you guys - enjoying my now sweet-testing water immensely! If you are reading this - stop shopping around, these guys are it: best prices, best service! read more

This is an update to my previous review... I did get in touch with Kinetico office and they came out today to replace my leaky tank which was under warranty today. Everything went well and Roman tested my water, etc and it's all good. Thank you! read more

Fair price, great service, excellent product. Bought the system over a year ago and have since had it serviced with new filters.

POS woman who answered my call at 3:47pm LA time hanged up when I asked her a technical question. Paid $5000 and no after sale service. Fire the POS (she said her name is Elisa) read more

Update: it has been a long road, but they did try to do right by us, and replaced the malfunctioning system. It is now working beautifully, nothing was damaged in the second installation, and things appear to be steady. The quality of our water is notably improved. read more

Roman was outstanding on the install. Professional, fast and clean. He explained everything and I could not ask for more. Very satisfied and recommend Kinetico. read more

I went with Kinetico after getting a quote somewhere else. The prices were comparable, but Kinetico separates the resin and carbon tanks (the other one didn't. The install took about 5 hours to install the softener, carbon and sediment filter. Plus we need a dedicated line just for the backyard (since soft water is bad for plant watering). Two installers came, were quick and professional and nice. I tested the line afterwards for micro leaks, and there were none. Overall, I am very happy with the clean install, the new soft water, and fact that there seem to be no leaks at all. read more

I had one issue with one part of the installation. The company made the change to my satisfaction. The company wants customers happy. Besides this, everything went well. In reference to the equipment, it was expensive for me. However I don't even slightly regret the purchase. I feel it, I taste it and I have confidence in the water coming into my house read more

After 38+ years of lugging Sparkletts 3 gallon bottles from our front porch to our water cooler in the back of our house we decided to install a whole home water treatment system and a reverse osmosis drinking water system. Through Yelp, I selected 4 top companies that had recent reviews. While price was a concern, quality, customer support and reliability were most important. All the companies that I spoke with had good products, but Kinetico was the standout with their Kinetico K5 Drinking Water Station. This system produces drinking water better then Sparkletts. The water tastes fresh like a high altitude mountain stream. Our ice cubes are so clear that they look like they came from a glacier. The soft water treatment system from Kinetico takes our heavy chlorinated hard water and turns it into soft clean water that allows our dishwasher to leave glasses sparkling and our clothes from the washing machine soft and fluffy. Nikita first visited us to view our property to determine our needs, take measurements and pictures. Alex did a wonderful zoom presentation that included a number of options to configure our system. He even gave me a couple of names and phone numbers of clients in our area so that we can taste the water. Dan & Azat did a very clean installation and showed us how the system works. Kinetico is a wonderful well run customer oriented company with an excellent USA made product. read more

Kinetico Water Systems by Basic Technology - Soft water system - Water Purification Services Near Me - Los Angeles, California

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I purchased the Kinetico K5 RO water filter for our new kitchen sink. I called to find out more information and Edward was very knowledgeable about the water filters available and was not pushy at all. He gave us a great deal for the holiday! He sent a technician out the very next day to install the filter and they were done in less than an hour. The technicians were also very knowledgeable about the filter and showed me all the parts to the system. Overall, I am very happy with the service and responsiveness of Edward and the staff. The filter itself is AMAZING! The water tastes great and the pressure from the faucet is better than anything I have had in the past. Thank you! read more

This review is long overdue. We installed our Kinetico systems based on very positive feedback from my sister, and my sister and her husband decided to install their Kinetico systems based on the 20+ years my brother-in-laws parents have had their system. We are located in the beach cities area, where the water quality is very poor and got our system for a large house installed in 2021. Edward has been amazing in out reach, communications, and overall customer education and support. I cannot express enough what a huge difference the water filters have made in how soft our skin feels and how refreshing the drinking water is, not to mention the massive savings from not buying bottled water. We have the top of the line main filter for our entire 5 bd 5 bth home, and drinking water filter for kitchen with mineral kit. The systems are paying for themselves in quality and durability. Couple a great product with receptive, responsive, and timely customer support and you get the best investment you can make for the quality of your own health as well as the protection of your plumbing (clean water in the pipes is less damaging on the plumbing). It is super low maintenance and has phenomenal performance. read more

Kinetico Water Systems by Basic Technology - Drinking water system is sleek under kitchen sink. - Water Purification Services Near Me - Los Angeles, California

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Guys were expedient, efficient and priced well. Product seems to be working fine and looks quite nice.

After a month's research on various water softener and filters, I finally decided on Kinetico Water Softener, Carbon filter and Reverse Osmosis Alkaline system. I am extremely happy with Kinetico twin-tank water softener, carbon filter and alkaline RO system. It offers uninterrupted soft water supply and great-tasting drinking water. Our skin, hair immediately felt great. Clothes washed out cleaner and quicker. My special thanks to: Edward - for referring me to Kinetico. Alex - for overview of Kinetico Products and offering me great deal Dan - Very clean and neat installation. Hats-off to these guys. Looking forward to many years of soft and clean water at home. Strongly recommend !! read more

Kinetico Water Systems by Basic Technology - Whole-house Carbon Filter and Softener - Water Purification Services Near Me - Los Angeles, California

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Truly happy with my system, had extremely hard water in my city and had many vendors come to give estimates. The estimates were a little ludicrous and when I found Kinetico, the price and quality made sense. First off, if you're planning on buying cheap units then cheap is what you get, The setup that Kinetico has is beyond what I've seen others do, specially the over priced ones. Got a really good deal for Black Friday and ended installing a single water softener tank, whole house filter with sediment filter. Also I got a reverse osmosis setup in the kitchen which the installer did a phenomenal job. If you're planning on buying a water softener, Kinetico is the way to go. I get that everyone has to get a commission but at least they don't over price the units. read more

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Installed a Kinetico K5. Not gonna sugar coat this. The K5 is expensive, but we felt it was worth the cost to get really great, healthy drinking water. Kinetico of LA was SUPER patient with me as I had a ton of questions while deciding between this and a Culligan system. They took texts, calls, and emails if I wanted. In the end we decided to pay more to get a better system for us. They had to reschedule the install which we didn't like, but they were professional and apologetic. They came a couple days later. The installer was very professional and considerate. Wore booties to keep our floors clean even (rare it seems in LA). Install was done fast, efficiently, he even cleaned up. I got a text the next day after install to make sure everything was working great. I had a couple issues/questions that they solved easily. Great company to work with and trust. read more

Great group of people To work with, they waited for me to be ready to purchase which was over 3 months and set me up nice. The tech that came out was very clean and professional (Azy). Thank you and worth it. read more

Kinetico Water Systems by Basic Technology - Nice - Water Purification Services Near Me - Los Angeles, California

It sprung a leak within the warranty period, I was very upset, but Edward was helpful in making me feel at ease with the company and their products. He worked with me and am very pleased that he wanted to make me happy. read more

Kinetico Water Systems by Basic Technology - Kinetico do not have quality products - Water Purification Services Near Me - Los Angeles, California

I've used this company for a few years now. Our representative Edward has been incredible! He has helped us with all of our questions and made our experience with Kinetico amazing. If you work them them I highly recommend Edward and the amazing customer service he provides. Thank you Kinetico and team! read more

System has been installed four months. Huge and noticeable difference in water quality. Got it mostly because high mineral and chloramine was damaging the pipes, but it sure does feel good too. Whole crew is great, but Dan the installer is especially awesome. And Alex really is the ideal salesman. Responsive, honest, caring. He made me feel good about buying this system, and he was a huge change from a lot of the hucksters I encountered during this process. Water "purity" invites snake oil salesmen. But Alex is not that. I cannot recommend them highly enough. I expect to get a lifetime out of this system, and if I ever move, I'll install a system in the new house. American made system by kinetico is also a nice way to support domestic manufacturing. read more

Kinetico Water Systems by Basic Technology - Finished system in garage. - Water Purification Services Near Me - Los Angeles, California

Outstanding product of course. Nothing is better than Kinetico. They installed my whole house filter, softener system, RO system, heater and chiller in a day and my water is perfect. Couldn't ask for a better experience. read more

I have Kinetico system for about 6 years. I love my water system. I have them come to replace and maintain my filter couple of times a year. I drink a lot of water... I know all technicians by now. I also got last year a water softener system from them. It was a difficult installation but they managed pretty well. My water is perfect. Super soft! My hair and my skin are amazing since I start showering with that water. Great service guys. I highly recommend them. read more

Kinetico Water Systems by Basic Technology - K5 drinking water system - Water Purification Services Near Me - Los Angeles, California

When I purchased my home, one of the upgrades I wanted to do to our home was to install an water filtration system not just for drinking but for our everyday use. With many companies providing this type of service it's very difficult to pick the right company. I called a couple of locations but Kinetico was local and had the quickest response of all the companies, I was able to schedule an appointment right away. Once the installation was complete and I will say the water filtration system installation was performed with my highest expectations. The information they provide is about the how the system works is easy to understand and simple. Kinetico's customer service is one of the best in the industry, they answered all my questions and concerns with their great knowledge of the products even after having the filtration system for almost two years. Their maintenance program will guarantee to deliver great tasting water for drinking, cooking and cleaning. Kinetico goes above and beyond to make sure that you are happy and completely satisfied about your investment. Thank you Jacob, Paul and Alex! read more

Such a great company to talk to and have them educate you more about water softening system. I reached out to Kinetico about being interested in a Water Softener system for my house due to noticing water spots were more frequent during my car washes and on my polished tiles in my newly remodeled shower. I was able to set up an on site plumbing audit with Phil and he did such an amazing job on going through the area of where they'll need to do the plumbing and educated me on the difference between a digital system versus a non digital system. He also took his time to address my concern about where I wanted filter water for my car washes. He also did the water test in front of me which I really appreciate because when I schedule a water test with another company they didn't even do the test. They just told me that my area is known to have hard water. I then had a virtual consultant with Alex who was very professional on creating a PowerPoint presentation for me and which system would work best for me. When I'm ready to purchase the water softening system, I know for sure I'll be going with this company. read more

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This company is simply amazing. I can't say enough good words about Alex Dugalev that helped us to design and install water filtration system for our house - he is very honest, dedicated, and super knowledgeable. I highly recommend Kinetico water filtration systems and Alex - you will be very happy (guaranteed). We used to have Sparklets water delivery account with cooler - but the hustle dealing with the bottles, getting them around, storage, putting empty ones outside on time, etc. - My life is so much better now, when we switched to the all house Kinetico water filtration system, with instant hot tap water in the kitchen- I am super happy. We had nothing but a great experience throughout - starting from the initial consultation, all the guys who came to do the work were amazing, neat and clean, the plumber is super knowledgeable, the service guys who replace the filters are super nice. Very very highly recommended. Thank you!!! read more

We were quoted an outrageously high price for their K5 system. I know this because I had two K5 systems installed at other homes in the past year. It is a great system, but being asked to pay almost a $1,000 more for it is ridiculous read more

Service- They respond promptly, keep their appointment times, are curteous, and are not pushy. Installation also went smoothly. Product- the single tank, electric softener, is excellent. It does exactly what we hoped for- less dryness on skin, smoother feeling hair, and no scaling around water fixtures. I confirmed the hardness with my own kit- it is essentially zero. read more

I had a wonderful experience with the purchase & installation of a water softener & drinking water system from Kinetico. The team was thorough & took the time to answer all of my questions. Installation was easy to schedule & went smoothly. The system has been fantastic & I would absolutely recommend them. read more

Hi Alex, I am extremely happy I made this purchase of the K5 system from you! It has given me the optimum health I was looking for. My puppy thanks you too. As I read how water systems across the country are allowing so much to get past their filtration. The governments, local up to the federal, set the maximum allowable standards of clean water is unacceptable. I was made aware of pesticides and herbicides leaching into our ground water from crop growers just trying to feed America. Humanity eating foods that are laden with pesticides and herbicides causing all kinds of health problems. Obesity, type two diabetes, Alzheimer's are just to name a few. These toxins are not only in the water that grow our vegetables, it's IN the food too. I have made a health conscious decision to eat only organic foods. Yes it does cost a little more, but how can we put a price on people? We are all worthy of a healthier life style in this day in age. Demand non-pesticide foods to all your grocery markets. This will begin the changes we all need for our children and our children's children. The best we can do now is wash all fruits and vegetables with highly filtered water. Don't cut into fruits until you wash it. Wash all veggies even if the package says"ready to eat". Kinetico has people in mind to improve lives with their highly developed water filtration systems. Kinetico is just NOT another company selling water filters. They have the science to back their products. I am not an employee of Kinetico or being paid by Kinetico for this post. I just want to be apart of the best thing we can do NOW for a healthier American, educate and raise awareness of this precious resource. read more

Kinetico Water Systems by Basic Technology - Water Purification Services Near Me - Los Angeles, California

Dan was outstanding with his service. He serviced our drinking system and checked our water softener and guaranteed that all was working perfectly. As he was doing so, he explained what he was doing throughout the service and was very neat and respectful. I bought the system a year ago & it exceeded my expectations & a year later the service has been phenomenal & the technician Dan was amazing. I highly recommend this company. What you pay is an investment in your health & living. read more

Always respond fast and people they sent are always nice and give practical suggestions.

Outstanding is all I can say. After doing some research I chose Kinetico to install my water system. Azat came and did a fantastic job. From start to finish he answered my questions and explained the systems features. When finished he cleaned up and took all the trash away with him leaving the area spotless. Alex was great when purchasing the system. No pressure tactics, just honest and open about what Kinetico could provide. I purchased the twin tank system and couldn't be happier. read more

Alex, Azat, and Nikita provided top-notch service. I had hard water - with mineral spots on my dishes and shower. And water from the faucet didn't taste great - even after being filtered. After installing the Kinetico system, my water is silky smooth, and tastes fantastic out of the new RO faucet. The team was super knowledgeable, polite, and prompt the entire time. And the install looks and functions great. There is sensor software that notifies the user when salt needs to be added to the tank. For some reason that software did not play nicely with my wireless network. Even though the app is optional and not required for the system, Nikita would not accept it not-working. He went the extra mile and troubleshot and debugged until the issue was resolved. I am very happy with the new Kinetico water system. Big thanks to the Kinetico team for making it happen. read more

Edward and his crew not only were responsive and on time. They did a great job and I highly recommend. Will absolutely use again. Thank you!

I've had my Kinetico water system for several years now and Jacob did a great job helping fix and maintain the system as well as figuring out an issue with my leak detector. Great service and product! read more

I am thrilled with this quality product and the customer service was amazing. I feel so much better knowing every drop of water my family drinks is the best quality and totally safe. Completely worth the money. Thanks Kinetico! read more