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    REI

    3.6 (96 reviews)
    Closed 9:00 am - 8:00 pm

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    Thank you to the young gentleman with glasses from the bicycle department! Professional and enthusiastic, thank you very much!

    Thank you to the young gentleman with glasses from the bicycle department! Professional and enthusiastic, thank you very much!

    Smartwool socks
    Erika V.

    I had a wonderful experience at REI last Sunday afternoon. I had only been in the is store a couple times prior to this visit. I started looking at the shoes and as soon as the associate was finished helping a customer try on some shoes, she happily came over to me. She asked if she could help and I told her I was looking for some Merrell shoes to hike in that needed to be waterproof. She kindly asked if I was looking for women's shoes (I was on the men's side, whoops!) she showed me what they had available and brought my size to me. She explained how the correct fit would feel and suggested I try wearing them while resting out a small climbing area in the store, where you can walk up and down the rock to test the fit of the shoe. This was very helpful and the shoes fit perfectly. They also have various socks (including wool) that you can try on with the shoes. Next I went to look for waterproof pants. I asked the same associate if a certain pair of pants was waterproof. She scanned the tag with a device she had and a wealth of information popped up on the screen. She informed me that the pants were water resistant, not waterproof and explained the difference. I went back to looking at clothes and asked another associate if they carried Merrell pants. She informed me that they only carry shoes with the Merrell brand. A little while after I left the store, I called to ask the names of the associates who helped me. Their manager, Tyler, happened to pick up the phone and knew exactly who I was describing and provided their names: Meg and Kathleen. He was very friendly, thanked me for calling and said that he would acknowledge the associates. Great experience all around :)

    Quality Employee in the Shoe Department
    Sarah S.

    I had the greatest experience shopping for trail/street running shoes here today. We were greeted as we walked in and saw lots of friendly employee faces on the way to the shoe section in the back. I was greeted by not one but two shoe department employees, which I find rare. Most shoe stores I go to I have to wait a few minutes to try to get the attention of an employee to help me, but even though it was busy and they were handling other customers they made a point to welcome me and offer their help. One employee, in particular, helped me for over an hour as I tried on shoe after shoe with the international of getting a feel for ever brand. He was extremely patient and had a great attitude the whole time. Not to mention, he was an encyclopedia of shoe knowledge! He nailed the sizes from brand to brand and the specs of each shoe. Without hesitation, I would trust him to pick out the best shoe for me, and I don't trust many people lol...maybe I should work on that. If I ever need to try shoes on again I know where I'm coming and who I'm going to ask for!

    Goal Zero Shera 100AC Missing the "USB-C to USB-A cord.
    Christine L.

    This REI needs to inspect their product returns more carefully before putting items back on the shelf. Two items I purchased were obviously used. I purchased a Goal Zero Sherpa 100 Power Bank and when I opened it I noticed one of the stickers (that keeps the box closed) looked ever so slightly tampered with but I figured it was just manhandled in the store. The box says it comes with 4 cords... but it was MISSING THE MAIN CHARGER CORD! The photo is showing everything it came with and you can see the black cardboard packaging around the power bank is bent and has a white mark. One of the papers inside the box even has dirt on it. The power bank itself clearly had some dirt and white marks on it and had weird oily feel to it. I later took this to another REI to return and the associate also noted it looked like it was obviously opened already and confirmed it was missing a cord. I also purchased a Eureka Camp Stove and noticed it had some scuff marks on the plastic carrier but the sales associate at the counter mentioned it was probably from when it was shipped over since it wasn't too noticeable and it was the only one on the store floor so I decided to purchase it... but when I opened the stove there was literally a small leaf in it and a purple thing that looked like a dried flower petal so someone had used outside it and returned it. Stove still works so I've kept it... I could understand if I purchased one product that was unfortunately used, returned and claimed as "new" but two on the same day? This store needs to get it together! Those items should have been part of the Garage Sales not as a new product on the shelves. While the guy who helped me was super friendly, knowledgeable and helpful I did find it strange he didn't unlock the Goal Zero product on the store floor and went to "the back" to get one which ended up being an unusable one which I returned to a different REI.

    REI Ruckpack 28L
    Ruben G.

    Super great place for gear. Shopping experience was awesome, sales folks were helpful. In Santa Barbara for a week and needed a good backpack.

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    4 months ago

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    26 days ago

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    3 months ago

    Great place to shop. Excellent selection, good prices, knowledgeable and polite personnel.

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    2 years ago

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    3 years ago

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    4 years ago

    Good for land gear but for water gear it lacks, kinda funny considering this is in santa barbara

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    11 years ago

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    Page 1 of 3

    Ask the Community - REI

    Review Highlights - REI

    If you're looking to buy a backpack, ask for Devin; he's very passionate about the outdoor experience.

    Mentioned in 4 reviews

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    Cat Therapy

    Cat Therapy

    4.6(160 reviews)
    0.9 mi
    $$

    One of the coolest little spots tucked away across the Granada! It's the home to a number of cats…read moreready to be adopted and many looking for a friend for the day! I was fortunate enough to go during a slower time so I could have more time to interact with more cats and it went super well! The staff who work there are absolutely amazing and will walk you through every step of the process! I can't wait to head back ASAP!

    This is exactly what I needed! My beautiful cat suddenly passed in January and it has been a…read moredifficult time. I was so excited to find a place like this that houses cats that are ready for adoption. The cats have been fully vaccinated, microchipped and have been spayed/neutered. They have reservations available to come pet and play with the cats. You can pay for a 15 minute session or a one hour session. It's such a win-win since the cats get socialized by the people going there and you get the opportunity to live on the cats. Well, I came for an hour and basically cried the whole time as I got to pet and play with the cats. Of course there was one, in particular, that looked similar to mine that I just lost. They crawled up on my lap and just let me pet them and cry. Very therapeutic! Please come support Cat Therapy as they help facilitate finding safe homes for these loving cats. Or better yet, come adopt one of your own. The facility is beautifully designed with toys, boxes, bowls to sleep in, scratch pads and indiscreet litter boxes. The cats freely roam so the doors stay locked to be sure they don't accidentally get out. Just ring the bell when you arrive. They also sell merchandise. This was well worth it! Thank you for the therapy and the chance to enjoy your cats.

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    Cat Therapy
    Cat Therapy
    Cat Therapy

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    REI - outdoorgear - Updated May 2026

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