Always have a really good selection and sale items. Any time they don't have the size in store, they offer to order them for you with no additional cost or shipping fees. Service from associates is excellent. No matter how many workers there are in store or how busy they are, each one will individually offer you help. They check on you multiple times and don't get annoyed regardless of how many times you ask for a different size, which can't be said for other places. read more

Luis and Denise were very kind, patient and attentive (: I ordered shoes online and they were able to assist me in lacing up my new shoes with a different color. read more

Foot Locker - Register - Shoe Stores Near Me - Santa Barbara, California

Always like shopping there until I asked for help and the employee seemed to be tipsy/drunk... name tag read Moki

Went in recently and I received the friendliest and most personalized customer service ever. It was a young man named Brandon (bearded fellow). I believe he is a seasonal employee. Wow, this guy knows his shoes! He was helpful when I needed a size, helped me pick out a great birthday gift for a friend, and all around awesome. It's employees like this that keep this place running so smoothly! You are awesome Brandon! read more

Had a great experience at Footlocker today! I've been looking for a pair of Either low top or high top converse in a size 6.5. I have had no luck finding the shoes in that size locally. I had visited the local Macy's twice looking for options. Both times their customer service was a mediocre experience. The employee did not seem to want to engage with me, I almost felt like I was bugging. Just clearly said we don't have that size, you may go go online. To be fair this was their sneaker section (As I have had a much better experience in their dress shoe section) I had totally forgotten we had a footlocker in town. I went in and I was greeted by all the employees. Alexia's was able to help me, she let me know that they didn't have the size I was looking for but, they do run pretty big in size and that I could try on a size 6 to see how they would fit. Just like she said, they do run big and I was able to walk out with size 6 shoes! Thank you guys, the experience was great and i will be coming back for my next pair of shoes at Footlocker. Thanks to her knowledge and suggestions I walked out happy and with the shoes I've been looking for for over a week! Customer engagement is key for a great shopping experience! read more

It is what it is -- a Footlocker with a great location in Santa Barbara. I don't normally post reviews for shoe stores, but one of their managers Alexia went above and beyond. She was super patient with my young kids and help me with shoe sizes. We are a local family and will be sure to buy here more often. read more

Friendly staff upon entering and greeted , but Worst experience . Came in looking for Air Force 1 for my 11 year old boy . I asked for his size in youth . Manager mentioned he had one pair left . The size happens to be a 71/2 but apparently in women's . I asked if I could get it priced matched because I'm clearly asking for a youth size not women's but he tells me "there is no difference on the shoes just the price ". He tells me "it's just ten dollars" in difference. Made me feel very offended. I asked if he can go ahead and place an order in youth size and he refused . I have never experience worst customer service. This has always been my go to footlocker so disappointed . What happened to great customer service ? read more

Great service! Went in to look for some shoes and was assisted by Anthony who was also very cute and I regret not asking for his number :(

Anthony was great, he totally dished out an assist on my sneaker quest. Was looking for a nice pair of Kobes and he hooked it up with the discounted Kobe X - the same shoes he was sporting at work. Thanks Anthony, and Foot Locker. Great shoes. read more

Went in for school shoes. Had multiple employees greet us within the first 2 mins in the store. Over all great customer service.

Literally just walked in to look around for a minute. Was instantly greeted by jalissa, who was kind and friendly, wanted to say thank you I'll be coming back soon! Excellent customer service! read more

My husband and i came in today to buy him new tennis shoes, we were greeted by Hana right when we walked in. We felt very welcomed and she made us feel very comfortable, she catered to our every need and was very patient with us because my husband is very picky lol. Definitely the best footlocker we've walked into when it came to customer service, if you come into this location ask for Hana, she was very helpful and sweet. read more

They always seem to hire relatively nice people but the ones that stick around the longest don't seem too interested in starting conversations.. they ask if you need help or are interested in checking out a shoe but don't ask you how your day is going or anything. Maybe I'm just old school hahah. Not much of a collection sneaker wise but all good . Overall nice store location-wise, pretty neat and organized though read more

Having shopped at many others across the US, this one is "nothing to write home about" - it's simply adequate. Not a great selection because of its' small size. Employees have always been helpful to me and courteous. read more

I had bought some shoes in footlocker for the first time ever this Christmas for my boyfriend and was super stoked on the friendly service I got from both the manager and employee keren. Karen really knows her stuff when it comes to shoes. She's was very helpful and super sweet. I felt so comfortable I went back today and got me some fresh kicks! Thanks footlocker and thank you Keren we shall be seeing each other real soon read more

Foot Locker - My kicks - Shoe Stores Near Me - Santa Barbara, California

No employees willing to help me or my wife! All were busy discussing their personal problems. we were trying to buy shoes, not listen to how hard life is living at your parents! Go to lady foot locker, or Nordstroms, much better places. read more

I have worked in the Paseo Nuevo mall for the past year and so and I have always seen Foot Locker but never have gone in it until recently. I needed a new pair of shoes, and since I don't normally buy shoes, I didn't know what to get. I walked in and Anthony was the first one to greet me and ask how my day was going. He introduced me to some shoes that have been demanding by other customers and that were a nice fit. Throughout this experience, Anthony was always aiming to make my shopping experience great and unique, which he successfully did. Now, I come to the store regularly and always try to get Anthony to help me out with a new pair every two weeks or so. read more

What a joke of a store. This isn't a foot locker at all. It is a watered down version of something that used to be a foot locker. They are always out of sizes as well as designs. They do not carry any air max's so just go to Ventura. No Jordans here No air force 1s, no Air max, hardly any selection. Do yourself a favor and shop elsewhere. The store is run by an old man with no concept of today's style or shoes. If you are looking for athletic shoes or something for hiking this is not the store for you. read more

My boyfriend and I walked in and browsed for about ten minutes . . . there were two employees working (guy and girl) and they apparently forgot how to greet customers and didn't think to ask if they could help us with anything. I even walked right by them and they didn't say one word. My boyfriend asked about a size and the girl said they only had one size in particular . . . but didn't offer any other help. It's as if they don't really care to make any sales. I'm sorry to say that the two working on Tuesday afternoon were useless. read more

Poor service from employees that simply don't care. They cannot even get the store open in time.

5 workers. Nobody assisted me. Lots of looks my way, no assistance. 3 sales girls talking to each other behind counter. Watched me walk in, look around, and I walked out. Serious sales lost, gave my business to the Walking Company. I never have an issue there! I couldn't believe the lack of customer service?! I'm seeing this more often at Paseo. Disgusting. read more

Horrible service....actually no service. Walked in with my boyfriend two employees saw us and nothing. They turned away. We continued to look to see if anything would catch our eyes and made our way to the womens sections walked by the cash wrap where two more employees were parked looking at their phones. Their reaction...they looked, saw us and kept looking at their phones. Over all in the 15 minutes spent in the store we had at least 2 different encounters with 4 employees and not one stopped to see what we needed or what we were interested in. Thank you for help guys! read more

Saul was so helpful!! I have been here many times for girls for my family and he has been nothing but amazing and helpful!!! He made sure we were happy before we left the store!!! read more

The thicker Hispanic man who helped me Monday morning was a really downer of a salesperson, hated doing what he was doing, it was like trying to pull teeth getting him to find you sizes. Management should be ashamed of itself for hiring someone so obviously not happy as this guy. read more

I have always had a good experience at this Footlocker. Once, they were even kind enough to honor a price that was much lower on the website (I brought in a printout). The gentlemen who have helped me were cordial and very kind to my three children and me. read more

Terrible service. Granted there was a little foot traffic in the store, but I was looked at by multiple employees walking by to the back and wasn't greeted or offered any help. It would be helpful at a busy time to consolidate requests for multiple as you go to the back to check for sizes. When i was finally helped, I asked for two different shoes in the same sizes. Waited almost 10 minutes and only got one shoe pair. I asked about the other one and the associate said "we don't have any in that size in that color." Okay???? Then bring out a different color in the same size so I can at least try it on and order it online through you guys. Had to ask a different sales associate for help and they brought out different colors with my desired size. I decided I wanted to get a pair in the color I liked! It was close to closing time and the associates had their friends and a coworker who was off that day hanging out at the store. They were rushing me at the register and making it very clear they wanted to close. I finally got my shoes today and they ordered me the wrong size! Now I can't order the shoe anymore because they are sold out after the sale and not even available for backorder. read more

larry was horrible, I obviously wasnt worth his time when all I wanted to do was buy a pair of shorts...

I guess the people who work in the Santa Barbara store never learned how to anwer the phone. Living far away, my partner and I wanted to check to see if a certain item was in stock before making the long drive to town. By refusing to answer their phone, they made this impossible. How inconsiderate can you get! I guess I'll shop elsewhere. read more