Edit to add: So, after posting this review, and my wife sending an email to the Dr at this…read morelocation, my lens issue was corrected at no cost due to not having my wife check all the glasses before taking them from the store. The Dr apologized to her for the inconvenience, as well as informed us that they would get refresher courses in customer care. For that I have upgraded from 1 star to 2. I wish I could have gone even higher, but for the fact that I have not gotten any sort of contact from anyone at Walnut. No apologies for me, no information on what may have happened, and no offers to correct anything came to me. It's great that my wife was able to get that respect as a customer, but I don't rate that apparently. I have come to this location since moving to the area and usually have very little issue, other than a problem with one of the tests performed during my exams, but after my most recent experience, I am unlikely to return. Came in for my usual exam and glasses, ordered my newest pair of glasses with no issue. Couple weeks pass and my wife gets the notification that our glasses are ready for pickup. She goes to pick them up, and brings them home. When I make it back home and open my case I was surprised to find several small scratches on the right lens, just in view while I am wearing them. I took them back to the store today, and showed one of the young ladies working the issue, hoping they would be able to correct the issue. Well wow was I in for a shock. One of the ladies from the back comes out to tell me that she knows that my glasses were not sent out with the scratches because they supposedly do a visual inspection before they release them. Considering I noticed them the first time I took them out of the (Versace for gods sake) case, I know that they were damaged likely before they even arrived to the store from wherever they have the lenses put in. I was further informed that since there clearly was an issue with the lenses, they would be more than happy to fix them, however it would be an additional fee of $25 and 2 weeks turnaround time, but because she "knows they wouldn't have sent them out", I am the one who has to eat that additional cost and wait. I am truly disappointed to learn that this business doesn't stand behind the products that they sell, and instead choose to blame the customer, and attempt to charge even more for the products to be completed properly. I will no longer recommend this location to anyone.

We have been to this location years ago when my son needed glasses at 1 1/2 year old. Victoria…read morehelped us then and also helped us today. Today was our first time seeing the optometrist Dr. Jonathan G. Deshaw. I was aoninpressed by his bed side manner with my 5 year old. His patience,and reassuring my son to try to say the numbers and letters. Works well with kiddos. I have been so impressed by the customer service. Victoria, Melody and the sweet lady with long blonde hair. I recommend this place.

I have been coming to see Dr. Nguyen since 2017. Excellent service as always and thoroughly exam…read more This is what I need because I have the worst case of dry eyes due to cancer radiation treatment and bone-marrow transplant 24 years ago.

Consistent and Amazing service , very thorough, friendly, and welcoming…read more I have been here for some time and always a pleasant.

I needed to get my vision checked and went to see Dr. Brad and his team at Garland Family Eye Care…read more The whole team was super nice and helpful throughout my time. Dr. Brad and his team made sure I understood the benefits of my vision insurance to ensure that I was getting my money's worth! I plan on going back!

I went to get my eyes examined and met part of the staff. They had a great attitude which took away…read moremost of the anxiety and fear. They told me it would be 2 weeks so I thought they may call me when to get my order. Today was 2 weeks and I asked if they were open Friday and she said it was going to be "insanity" but I could pick them up. I laughed and said I would pick them up next week. She was wonderful.

Waited weeks to get my credit back on my Credit card. I was told they would credit me asap. Weeks…read morewent by and after calling and getting nowhere, I had to go in.

Very disappointed with my visit today. I had an appointment scheduled for 11:00 AM and arrived five…read moreminutes early, only to wait for over an hour without ever being seen. The staff eventually told me the doctor was still with a patient and they had no idea when she would be finished. They offered to reschedule, but at that point, it was clear the office had overbooked--there's only one doctor and they are clearly taking more appointments than they can handle. It's unacceptable to offer appointment times online that you can't actually honor. This reflects a serious lack of respect for patients' time. I won't be returning.

I have never been treated with such disgust when i've walked into a place wanting to make a…read morepurchase. This has happened multiple times, and the customer service standard is unfortunately incredibly low.

Loni was a great help today! She repaired 2 pairs of my sunglasses at no charge. I will definitely…read morego back in the future.

We had an amazing first experience here. My son has been seeing optometrists since he was very…read moreyoung. We've always had great experiences so I was nervous to try a new place this year, but this place is top notch! Dr. Tran was so kind and patient with my eager worm to do all. the. things. Other doctors may have been annoyed or lost his cool - but not Dr. Tran. We talked about the now and the future of what corrective eye care looks like. He explains issues in a way you can understand. The front desk staff was also kind and helpful. When I called to make the appointment, they took our prior records for billing codes and had the referrals from our PCP ready to go when we got there! I didn't have to call our PCP or deal with the hassle. Thank you! I forgot the wonderful older lady's name, but she sat and helped us choose some Nano frames (which is overwhelming itself) even when my kid was loosing his patience for sizing and not understanding that we could not take our new frames home right then. She was so calm and reassuring in those moments. Sometimes as a parent, you just need the reassurance your kid is doing just fine. They have a great gaming area set up for kids to entertain themselves while you wait. I wish we needed to come here more than once a year.

Do not come here!!!…read more For starters, The exam room where they check your eyes was uncomfortably hot, humid, and stuffy, which made the appointment less pleasant from the start. My mom ordered a pair of glasses on June 1 and was told they would be ready in 1-2 weeks. After more than two weeks passed with no update, she called on June 23 to ask when she could pick up her glasses. She was told they would be ready on June 24 and that she would receive a call or text when they were available. June 24 came and went, but no one ever contacted her. After another week passed with no communication, she called again on July 1 to ask about the status of her glasses and requested to speak with a supervisor. The supervisor explained that there had been an issue with the machine that cuts the lenses, which was the reason for the delay. This was the first time anyone had mentioned there was a problem, despite the office previously saying the glasses would be ready and that they would keep her updated. She was then told that the lenses had just been cut that day and that the glasses would be ready for pickup later on July 1 after she got off work. The lack of updates and conflicting information throughout the process was very frustrating. Unfortunately, the problems didn't end there. When she got home and was simply cleaning the glasses, one of the lenses popped out with almost no pressure. This should not have happened with a brand-new pair of glasses. She returned on July 6 to have them fixed, but the front desk employee never apologized for the inconvenience or showed any empathy. Instead, she simply took the glasses and offered my mom a different pair to wear temporarily, even though my mom just wanted the glasses she paid for to be fixed. She left empty-handed, and now we're still waiting after more than a month from when the glasses were originally ordered. The repeated delays, lack of communication, poor quality control, and disappointing customer service made this a very frustrating experience.

My visit with Dr. Pattni was very pleasant,staff was very nice and knowledgeable. I came into his…read moreoffice freaking out because my dog scratched my daughters eye,he was very thorough explained everything to me and made my daughter feel comfortable. This eased my mind knowing that she was getting the best care possible! Thank you Dr. Pattni & Staff for listening to my concerns taking your time during my appointment and getting us in as soon as you did!

I had my first appnt. with Dr. Pattni today and am so very, very impressed with the way my wife,…read moreLaura and I were treated. The exam was extremely professional and heartfelt at the same time. They have us their patient for life.

The most disappointing experience I have ever had as it relates to customer service. As a…read morefirst-time patient/client, my appointment was scheduled for 5:30 PM. I arrived and was at the front desk at 5:33 PM and was told they could not honor my appointment due to a no grace period policy. Then asked to reschedule. NEVER, with that type of treatment. I was appalled at the lack of consideration and customer service. I went to this place with high hopes based on the reviews. I recommend finding an establishment with a more human approach. I left work and drove over an hour to get there and that is the best you can offer someone? Wow! I sincerely feel sorry for this staff. You are missing business, on purpose.

Dr. Tran is no longer the Doctor at this practice. He sold it to Eye Care Specialists. Apparently…read morethey were never planning on telling us that it's been sold and you will be seen by an employee Doctor from Eye Care Specialist. I'm sure it was all apart of the deal selling the practice not wanting to lose customers. I was not pleased with my visit. I will be finding a new eye doctor. So disappointed in Dr. Tran for not informing his long time patients of this change. The new doctor is okay. He is not a good fit for me based on a comment he made, but that's my opinion.