Relocated to Rockwall from Frisco, where I absolutely loved my EYECARE facility - Frisco Family…read moreEYECARE. My first thought was to keep my services at the Frisco location, but my husband and I decided to try Rockwall EYECARE. That was a big mistake. These folks are terrible. They overcharge you and try to make u pay for the extras ur insurance company covers. They tried to charge me $240 for two boxes of contacts and $368 for four boxes... when I have a $350 allowance towards contacts. I have all extra tests covered and my eye exam at 100%. I returned the unopened boxes of contacts. I took my prescription and went back to my old EYECARE location in Frisco. I paid $110 for four boxes of contacts and also received a contact lens vendor rebate. When you try to tell them you have had the same benefits for years and never paid that much, they get rude and show lack of customer service. They even tried to overcharge my husband for his contacts and also told him that the extra services were not covered... and we have the exact same insurance. The doctor was amazing. However, the front desk was not knowledgeable and rude. The management was even worse. I totally recommend shopping around... they are definitely overcharging customers. If I could give the 0 Stars, I would!

My family have been patients of Dr. Britt for over 25 years! She is caring and very knowledgeable…read more The office is inviting and everyone that works there has a great attitude and is so genuine and welcoming. I highly recommend Eyecare Rockwall!

I went in to look at glasses and was helped by Tania. She was very helpful and friendly. She gave…read moreme quotes on two different pairs of glasses. She is extremely knowledgeable and made me aware of discounts offered by my insurance plan. She even spoke with the office of my optometrist who had accidentally left off one measurement. I could not have been more pleased!

Been coming here since Dr. Pakzad started years ago and I enjoyed the Dr before her and was a bit…read morehesitant but allllll that went out the window after my first exam. She is extremely nice and patient throughout exams and I really enjoy added eye advice lol. Needless to say there's a reason I keep going back she is great!

I have been to several Americas Best locations and not all have been great until Rowlett UNTIL I…read moreencountered LeVon D. general Manager. She was so rude and condescending it made me physically ill. I have to take my adult autistic son and she made the experience unbearable and will be looking for a whole new place of business for my son. Americas Best please do better. She can't be an asset to your business. Sorry for any special needs customers. I would never refer anyone to them again.

Im a driver for ups. I had an emergency where I tore a contact. I went America's best where I…read moreusually go. They refused to give me trial contacts. I even tried buying them and they still refused me. I will no longer be doing business with them. I will spend my money somewhere else.

Recommend! Easy process, great service, fast results, accommodating. I was in and out. And they…read morework with my insurance. Full package.

I has visited the office in selecting an eye glass more than three times . I met Leslie all three…read moretimes . She is not only knowledgeable but also knows how to handle her customer. She helps me with integrity,commitment, respect and with excellenc. keep it up your good work and thank you so much . From Fetlework

My wife and I got outstanding care when we went there for special glasses needs. This staff has…read morereal expertise in eyeglass knowledge and are very caring.

I was not seeing well, with new computer glasses, the top two lines of words on my computer. Roger…read morewas very patient with me explaining different things. Sure enough when returning to home, I used the glasses differently and they are great! Thanks for your patience and I am sending you a Special Award Ribbon as well as this write-up. Nancy Stokes, M.S., LPC or 25+ years. Dallas TX. Awarded Sierra Tucson's "Psychotherapist of 2019"

I needed to get my vision checked and went to see Dr. Brad and his team at Garland Family Eye Care…read more The whole team was super nice and helpful throughout my time. Dr. Brad and his team made sure I understood the benefits of my vision insurance to ensure that I was getting my money's worth! I plan on going back!

I went to get my eyes examined and met part of the staff. They had a great attitude which took away…read moremost of the anxiety and fear. They told me it would be 2 weeks so I thought they may call me when to get my order. Today was 2 weeks and I asked if they were open Friday and she said it was going to be "insanity" but I could pick them up. I laughed and said I would pick them up next week. She was wonderful.

DOWNHILL!! Newbie employee couldnt even tell us which are women frames and which are men's. He…read moremumbled horribly and was not shadowed by a seasoned employee. He could answer no questions. We were there forever, and left with his $900 quote ... and that was with a 50% discount and no blue light. Other employees were dealing with a customer unhappy with a quote they would not honor. Ageism is rampant at this location and we've been loyal customers for a decade. We walked away, and won't ever be back. We will tell our friends to stay away from this Firewheel location.

Let me start by saying, please read the reviews on every platform before using scheduling an…read moreappointment here. The doc was rude, unprofessional, and unwelcoming, an absolute grotesque bedside manner. The so-called eye exam, if you want to call it that, lasted less than 2 minutes and in that time, he pushed my daughters' shoulders back 2x and he was completely dismissive of her responses. When i asked if my daughter needed new glasses/new prescription his response was condescending. He never gave a straight answer as to whether or not she needed a new pair of glasses. He never introduced himself nor did he ask my daughter's name. When I mentioned that my daughters school nurse informed me that my daughter failed her schools eye exam, his response was "well where is the paperwork to back that up, I will sign it". He appeared to be agitated that he was even having to give an eye exam. The worst part of this experience for my daughter was that he put his hands on my daughter shoulders and pushed her back. My daughter is Autistic and has a sensory processing disorder, so she was very uncomfortable being touched like that. What kind of eye doctor touches their patients that way, it was unsettling. Again, the whole 2min exam was an awful experience and grotesque. Please do not use this office, if you want stellar service please look elsewhere. If I could rate this as a -100 i would. I am looking into reporting him medically for touching my daughter in that creepy way!

Their selection is great and prices are reasonable. Alexandra was very helpful and personable. She…read morewas fun to work with.

Picked up my glasses, turns out the measurements are off like I said, no one listened to me. Now I…read morehave to drive All the way over there again tomorrow. SMH # I knew something wasn't right, but they were telling me to wear them for a week. Naw, I don't want my eyes messed up because they wouldn't listen. It's blurry at the top, and on the sides, and the middle is blurry and it feels weird. My eyes are not focusing right and it feels hazy. I don't even know if the prescription is right, because it feels I'm looking through something else. SMH Funny thing, I was never measured for the frames. I should've left those glasses there and made them measure my eyes and make me some new ones. Then, they don't have the deep purple hue I loved, although I can deal with that. Now, it's a very light purple hue. Oh well, I will be glad when this is cleared up! Update: I spoke to a young lady Sat morning, and she told me to come in on Monday and that the manager would be there. I went in on Monday, and the manager was not there. I was VERY upset. The fact I am having to go through all this running around is ridiculous! The fact they don't have any other manager to clear things up, and the other workers are not trained is ridiculous. So, basically, you have to wait for the manager to be there to get anything done. They had to call the manager, and she set up for me a recheck on my prescription. That's not until Thursday morning, so I still have to wait weeks before anything is done! Smh I won't be back to this location next year at all. I also found out, they gave me the display glasses instead of a new pair, the young lady I was working with...told me they ordered them new. She lied about that as well SMH.