My family is in Texas for a month while my husband has a contract job, and of course my daughters…read moreglasses broke soon after we arrived. Her backup glasses were old and the fitting was off, so we needed help. I called around several places and no one would help us since we didn't buy the glasses there (which I understood the liability). RPE told me they would take a look and so we went in. They were able to adjust the fit of my daughter backup pair and they were able to partially fix her other pair and show me that there was a more serious problem that will need to be address when we get back home. I appreciated the friendliness of all the staff, their willingness to help us, and they didn't charge us anything which was very generous. It seems like a great place!

Frindley staff. Dr. Brent is excellent. He seems to give a…read morethrough eye exam. Never rushes you in and out. I have gone to Dr Brent for a number of years and always get a warm welcome back for check ups .

My mom happened upon this optometrist because she recently joined Costco. I usually frequent…read moreVisionWorks but since I do not have vision insurance I have been on a comparison shopping hunt. All in all, Field Eye Care provided the most competitive rate and my mom had a positive experience so I made an appointment. The office is to the right of the main entrance of Cost Co. The check-in appointment went pretty smooth. I did like that they used laminated sign in sheets and forms. I am a recycler for life so I definitely appreciated the elimination of excess paper usage. It was pretty much routine in terms of the pre-exam measurements and then seeing the doctor. I was scheduled with Dr. Ashley Huff. So one, I got into the exam room this is when things really changed for me. I was so impressed at the quality of care I received. In terms of the number of years, I have been wearing eye glasses and corrective lenses more than I have not so I feel like I know what to expect. The level up happened when we began the fitting and Dr. Huff asked me about how often I wear my contacts. I told her that I do not wear them as much as I used to when I played competitive sports and in fact, I had not worn them the entire month. She asked if I sleep in them. I said no. She was puzzled because my eyes had signs of not getting enough oxygen so more blood vessels turn up to balance the problem. In the end, she asked me if at the end of my day when I take my contacts off, do they feel like suction cups. I immediately lit up and said yes! Turns out that my lenses were a bit tight on my eyes so the BC (base curve) of the lenses I was used to wearing were too small. I ended up going with one that was much more comfortable at a 9.0 BC. Who know? I never even knew what BC meant. I was kind of upset at my former optometrists for a second thinking how could they not see that. The blood vessels in my eyes are her to stay so there is nothing that can be done retroactively. But at least, I found a doctor that caught it. I always talked to my doctors about my dryness and eye irritation. And although they have helped with recommending a lens that allows more oxygen, recommended hydrogen peroxide disinfecting solution for a cleaner lens and eye drops, I believe this BC will make all the difference. As recommended by Dr. Huff, I wore my trials all day and when I went to remove them before bed, they were not like suction cups. Mission accomplished. I am so stoked to try these. Additionally, we decided to go with a daily lens since I do not wear them every day and it would be lighter on my eyes and more convenient. This office also utilizes an online portal which allows me to easily retrieve my contact lens or eye glass prescriptions any time. This is a great feature. I would definitely recommend Field Eye Care and I loved Dr. Huff, she's what eye care should be. Very professional. Very thorough. I felt like I mattered. Thanks!!!

Great staff. Did a thorough exam at a fair price. Arrived…read moreat the appointment time and started the exam within 5 minutes. Total exam took 45 minutes.

After getting turned away from a high-end optical boutique in Dallas' West Village area, I decided…read moreto take my business for a new pair of glasses a little closer to home. I bring my son here for his contact lenses so I'm familiar with Dr. Hill and his practice. Due to several eye surgeries, I'm now left with a very unusual prescription. I walked into Today's Vision and asked if they could fill my prescription. The girls behind the counter noted right away that it was not your basic run-of-the-mill script and needed to check with the doctor. A minute later she returns and says "No problem - we can fill it". Then Dr. Hill came out and asked if I've ever worn glasses with prisms and gave me some words of advice on what to expect. He was very nice and very knowledgeable. Although they didn't have a wide selection of designer frames, what they had was certainly adequate and I had no trouble finding a pair of suitable frames that looked great and wouldn't require me to take out a loan from my bank. The girl who verified my insurance was very thorough and even stated that I had "really good insurance coverage" (this is the 2nd time I've been told this). My glasses were ready in less than a week and after a quick adjustment, the person fitting my glasses said that if I had any problem with my perscription, to come back and see them and they would take care of it. Now THAT is excellent, hassle-free customer service! I got a great pair of glasses, wasn't overcharged, and left happy. Even if you don't live in the immediate Rockwall area, this place is worth the drive.

Been going to Dr. Hill for decades and he is always very attentive. I recommend him to anyone…read moreneeding an eye doctor.

We're repeat clients of Dr. Elsten (the past 3.5 years)…read more He's precisely what has been described in the 3 earlier reviews (2009-01-09, 2010-02-26 and 2010-10-22). One addition should be noted . . . Dr. Elsten has proven to be highly knowledgable about the details, causes and outcomes of conditions, should you care to enquire. The integrity is clear; the examinations, crisp and thorough; and, from what we've seen in his office, he appears to be great with children as well.

Absolutely the best!!!!! I've learned that if you want to have exceptional service then you need to…read morefind someone who is passionate about their profession, and that is Joel Elsten!! He used to be my optometrist while he was working at target, but once he left my insurance would no longer cover the appointments, so I went too look for other optometrist in the area and they were all horrible!! I decided to make an appointment with him and pay the extra out of network fee and it's was absolutely worth it!! He's is passionate about what he does and invest into his profession by having new high end equipment!!! He is extremely nice and patient with his people!! The lady's at the front desk are also extremely nice and helpful!!! Glad I came back to him and if you are on the fence of paying the extra out of network fee or just having horrible optometrist, Joel is the man to go see!!

We finally discovered Dr. Naegele! What a treasure! We've interacted with several optometrist over…read morethe last few years, and they all struck out. With Dr. Naegele you'll get personable and professional in one package. He was patient with my questions and was actually willing to have conversations. So untypical these days. You don't feel rushed here! I highly recommend him. His staff is also delightful!

He is the best eye doctor. Very caring and very thorough! He has been my family optometrist for…read moremany years.

I had been putting off finding a new optometrist since moving back to Texas, but I finally bit the…read morebullet and made an appointment with Dr. Agapios. Let me start by saying I cannot emphasize enough how outstanding my experience was! The staff was extremely friendly, knowledgeable, and eager to help. They got me an AMAZING deal on my contacts and lenses. Dr. Agapios was incredible! He is so friendly, professional, and efficient. I have been a contact/glasses wearer all my life and thought my vision had been corrected as much as it could be. In less than 30 minutes he discovered my previous prescription was over corrected, got me seeing perfect 20/20, and gave me 4 brand new sets of contacts to hold me over until my new prescription of contacts comes in the mail! I have been speechless all day with how amazing I can see with the new prescription he gave me. I have never been able to see better in my entire life!!! I'm over the moon. I can already tell so much tension has been relieved now that I am no longer straining my eyes constantly. I will be a Family Vision Center client for life. Thank you Dr. Agapios for perfecting my vision!!!

The doctor is fine but the retail portion is horrible. The guy who fits the glasses is pushy and…read morearrogant. I asked my PD and they refused to give it stating that they "charge $25 for that service". I bought a pair of glasses for over $200 with all the coatings that they recommended and in less than 10 months the coatings are failing and they refuse to do anything about it. My daughter had her eyes checked there and we will not be buying glasses from them. Again we asked for the PD and they stated they do not give this out. The reason they don't give it out is that they don't want you going to the online retailers and buying better glasses for 1/4 the price. As a result of the less than stellar customer service, we are moving our business elsewhere - family of four, two in contacts and two in glasses. We have always bought the contacts from them as well. This is why places go out of business!

Brought my mother for cataract surgery on both eyes. Dr. Lee was wonderful, considerate and her…read morestaff couldn't have been nicer. They took her phobia of things being dropped into/stuck into her eyes in stride and calmed her when she started crying from fear. The process was really quite stressful for her and the staff was so understanding. We almost never had to wait more than 10-15 minutes even at their busiest past the scheduled appointment time. Their office is comfortable and beautifully decorated. All the equipment is state of the art. A side note, while Dr. Lee was gracious with a great "bedside manner" one time Dr. Lee wasn't available when my mother had to come in before her next scheduled follow-up, and she saw Dr. Hurst. He was very abrupt in his manner, with no smile and a bit of condescending attitude at our questions. So, one star knocked off because of him. :p

I have had contacts for years and called for an annual contact exam. I had Eyemed. Insurance and…read morepaid what they asked each time. Just over 3 months later I get a bill for $110. I called and ask why and they said they did 2 exams. A contact and a comprehensive. I have went to eyedoctors for years doing the same thing every year and never had I had to pay this much . Not sure why because the insurance has not changed. I never been told that I have to have 2 different exams and obviously since I did not know this the Dr did not talk about it either.

Took my teenagers there for regular eye exams and service was great. My son was able to find a very…read moregood looking pair of glasses. My daughter wanted to try contacts for the first time and staff took their time in instructing her how to apply and care for contacts. They let us trial them to ensure she liked them and there was a good fit. She loves them now. I will be making an appt. for myself in the near future. Office is beautiful and Dr. Dvorak was great.

Relocated to Rockwall from Frisco, where I absolutely loved my EYECARE facility - Frisco Family…read moreEYECARE. My first thought was to keep my services at the Frisco location, but my husband and I decided to try Rockwall EYECARE. That was a big mistake. These folks are terrible. They overcharge you and try to make u pay for the extras ur insurance company covers. They tried to charge me $240 for two boxes of contacts and $368 for four boxes... when I have a $350 allowance towards contacts. I have all extra tests covered and my eye exam at 100%. I returned the unopened boxes of contacts. I took my prescription and went back to my old EYECARE location in Frisco. I paid $110 for four boxes of contacts and also received a contact lens vendor rebate. When you try to tell them you have had the same benefits for years and never paid that much, they get rude and show lack of customer service. They even tried to overcharge my husband for his contacts and also told him that the extra services were not covered... and we have the exact same insurance. The doctor was amazing. However, the front desk was not knowledgeable and rude. The management was even worse. I totally recommend shopping around... they are definitely overcharging customers. If I could give the 0 Stars, I would!

I am so impressed with the quality of customer service that I can't see going any place else. We…read moreonly went there because my husband was looking for a very specific brand and Pearle carried them. I didn't care if we went to a personal eye Care place or Wal-mart but I'm so glad my husband wanted a specific brand because It introduced us to Amy, who was so incredibly knowledgeable and knew everything about how my insurance worked and how to get the most out of my plan and where I barely paid out of pocket. I was so impressed that I asked to go get in next door with the optometrist WITHOUT an appointment ( which I'll do a review of her and her office next because they're also amazing) to see if I could get an exam because I now wanted to use Pearle that day with my family. Luckily, the optometrist had a customer running late and squeezed my in. I've had glasses since I was eight and have many experiences with getting glasses and this has been my favorite. So a month later my daughter wanted to get glasses and was going to go to America's Best because they advertise a really great special that you can't turn down. I get a call a frantic call from my daughter who is learning how to schedule and go to her appointment's alone and they said she only had an allowance of 70.00 when I was able to buy an almost 300.00 pair of Kate Spade glasses with only a few dollars that I had to pay out of pocket. I believe it was less than ten bucks. So, I told my daughter to go to Pearle in Rockwall, just down the street and speak to Amy. Amy, talked to me on the phone and explained that America's Best will say that "yes" your insurance is covered but won't tell you that you're "out of network". This makes a huge difference. My daughter ended up with a pair of "Ray Ban" glasses and paid nothing out of pocket for the glasses and only a little for the extra options for the lenses. I got "Kate Spade", my son and husband both got "Oakley" and my daughter got "Ray Ban" all brand names. I called Amy again..... And I wanted to speak to her manager so that I could tell them how impressed I was and she said she was the manager. So I needed to let people out there know how impressed with the service I am. I could careless about the name brands I care more about the quality of customer service I get because that's where I'll take my business in the future. Luckily, I have amazing insurance but even better Amy knew how to maximize our benefits. Just with the example of my daughter is proof why I'll always go back. She would have had to pay out of pocket for a pair of cheapy frames and wouldn't have gotten the bang for MY buck I spend in vision coverage. Thanks for taking the time to read my review and I hope you'll take the time to visit them because I didn't waste my time writing my review.

Recommend! Easy process, great service, fast results, accommodating. I was in and out. And they…read morework with my insurance. Full package.

Professionally, I really love the service that the doctors provide here. However, they don't know…read morewhat they're doing administratively. I had to switch clinic since I moved to Plano so when I ask if I can move to the Richardson location, they went ahead and scheduled me. It took me three months to finally get that appointment only for them to tell me that they do not have the equipment in that Richardson location for my case, Three months later, they rescheduled me back to the Rockwall location only for them to tell me the day before that they do not have my referral. Referrals take months to acquire. I called a couple months back to check if they got what they needed and they said they did. However, a day before my appointment they conveniently told me that they don't have the referral. Because of their administrative error, I am over a year due to get my eyes checked. They clearly don't value their customer's time so I went ahead and ask my primary care doctor to refer me to adifferent Eye Doctor.

1. Welcome was OK 2. The lady tells me that there would be…read moreextra charge of $59for refraction check up. I told her, that I did not need it. She told me that if doctor insists on the procedure would b done and I would pay $59. All ophthalmologists over last 30 years do refraction testing as part of routine eye exam- but they do not charge anything, unless you requet Prescription, in which case they charge $25.00 only. Thus this organization is CHEAT and GREEDY. I went to local Walmart to fill prescription for refraction error. I cannot see it clearly. It could be problem with my prescription given to me by the lady at Key- Whitman or Walmart not doing the job properly. 3. When I sat in exam room, a lady walks in- without looking at me or saying hello or nothing. Seats in front of computer, reviews my information as I filled out in waiting room. She did not know that I was there for diabetic eye checkup. She expressed surprise. I asked her to look at my answer re: diabetes. Then she found it and order retinal scan- which she did. The Doctor was nice. I had problems with insurance company's processing my claim. I asked for information from local office in Fort Worth Texas. I am still waiting for it. I never received a statement, except one text message regarding amount I owed. On 12/4/ 25 they sent me a collection letter notice, as I- did not respond to their frequent attempts to collect money. - A BOLD FACE LIE. We tried to contact office, both locally and in Dallas, without any success. They also do not respond to you emails. This business will never see me at any time in my life.