Don't expect to be seen at or near your appointment time. I've given them three chances because…read morethey are closer to my home than the vision center we used when we lived in forney. Today I walked out after waiting 30 minutes. The last two times were 45 minutes, and over an hour.

Very friendly staff thank you very much for you help, The…read moredoctor Lindsey was very profesional with my eye exam..

Had a great experience here! I was in need of a new optometrist and stumbled across Dr. Nguyen…read moreduring my research. The team was super friendly and helpful. They're also very punctual. I was running 4 mins behind due to traffic and they went ahead and brought in the appointment behind me since they were already there and waiting. Not ideal for me of course but great if the shoe had been on the other foot. It's a pretty cozy space so I waited for the appointment to wrap up by admiring the small town views and a few new pair of glasses. Dr. Nguyen was a pleasure. She was knowledgeable and made sure that I had just as much of an understanding of what was going on with my eyes. I didn't feel rushed at all going through my exam and she gave me thoughtful suggestions on my next steps to ensure that my eye health was being prioritized. I also appreciated that Dr. Nguyen sanitized the equipment before having me use each machine. At the front desk for check out, the woman who helped me there was also really patient as I scrambled to find my HSA card to pay. It started pouring down raining and she was even kind enough to walk me through the back door to my car so I wouldn't get as wet. I will be ordering my new contacts from here soon and was told the turnaround time is really quick. I look forward to receiving them and I am excited to have a new eye doctor.

Saw me as a walk in to repair my sunglasses that was missing the end of a screw. Got me in and out…read morein 20 mins. Front desk woman was amazing, thank you!

I went in for a contact lens exam and wasn't given a pair to try on and hold me off until I ordered…read moremore contacts. I asked if it would be possible to get a pair of trial lenses as I didn't have any more and wasn't given any but was told no. This is a first for me, in every contact lens appointment l've ever had in my 20+ years of wearing contact lenses, l'm given a pair to go home with. You pay $120 for the exam and leave with nothing. How am I supposed to know this prescription will work out if I don't get the trial pair?! I do not recommend the Terrell location, it has been a nightmare dealing with them and getting contact lenses. 0/0 stars **update** I reached out to the office manager at the email provided and never heard a response so I think it's just to save face. Still a horrible experience and no resolution whatsoever

It was awesome. Every person I came in contact was professional and personable. I paid about what I…read morefigured it would be. But the best part was, about a month later, I was having issues with one of the pairs of glasses I had purchased. I took them in to the store in Terrell, along with two pairs of prescription sunglasses I had not purchased there. Not only did they fix the glasses that I had purchased there, they repaired the prescription sunglasses I had not purchased at their store! All at no cost! I highly recommend this store and the company should be proud of the people they have working there. They are top notch!

Went to get some help with broken broken glasses. He changed the frames for free. No charge for the…read morenew frames.

We moved to Texas almost five years ago and have had a great experience at every visit. My husband…read moreand daughter have also been seeing Dr. Bita Garza for their annual eye exams. She is knowledgeable, friendly, and takes the time to connect with her patients. Tami in the office is also amazing helping with any questions or issues with eyewear. I would highly recommend their office.

Great, Friendly staff. They got me in the same day. Took my insurance and filed everything for…read moreme. Everyone was personable and provided me with a great eye exam experience.

If I could leave zero stars I would. I had the absolute worst experience today. I unfortunately…read morebroke my glasses yesterday and I called and asked if I could get in, they had an opening for today and while on the phone I informed them my insurance had changed and the lady verified my insurance over the phone and told me I was good to go. I arrive for my appointment and while I'm waiting the receptionist comes over and tells me that they don't take my insurance and that they would not be able to see me. I explain to her that I told the lady on the phone my insurance had changed and was told they did take my new insurance. She very rudely tells me when we are training and that's not her fault and before I could respond she storm's off. I tried to speak to the doctor about it and she told me it wasn't her problem and shrugged me off. Terrell Eye Associates will NOT be getting anymore business from me!

Absolutely the best!!!!! I've learned that if you want to have exceptional service then you need to…read morefind someone who is passionate about their profession, and that is Joel Elsten!! He used to be my optometrist while he was working at target, but once he left my insurance would no longer cover the appointments, so I went too look for other optometrist in the area and they were all horrible!! I decided to make an appointment with him and pay the extra out of network fee and it's was absolutely worth it!! He's is passionate about what he does and invest into his profession by having new high end equipment!!! He is extremely nice and patient with his people!! The lady's at the front desk are also extremely nice and helpful!!! Glad I came back to him and if you are on the fence of paying the extra out of network fee or just having horrible optometrist, Joel is the man to go see!!

I've used Dr Elsten for many years and he's great. I drive up from College Station because I…read morehaven't been able to find anyone that offers his level of service and his staff is outstanding!!!

Brought my mother for cataract surgery on both eyes. Dr. Lee was wonderful, considerate and her…read morestaff couldn't have been nicer. They took her phobia of things being dropped into/stuck into her eyes in stride and calmed her when she started crying from fear. The process was really quite stressful for her and the staff was so understanding. We almost never had to wait more than 10-15 minutes even at their busiest past the scheduled appointment time. Their office is comfortable and beautifully decorated. All the equipment is state of the art. A side note, while Dr. Lee was gracious with a great "bedside manner" one time Dr. Lee wasn't available when my mother had to come in before her next scheduled follow-up, and she saw Dr. Hurst. He was very abrupt in his manner, with no smile and a bit of condescending attitude at our questions. So, one star knocked off because of him. :p

I have had contacts for years and called for an annual contact exam. I had Eyemed. Insurance and…read morepaid what they asked each time. Just over 3 months later I get a bill for $110. I called and ask why and they said they did 2 exams. A contact and a comprehensive. I have went to eyedoctors for years doing the same thing every year and never had I had to pay this much . Not sure why because the insurance has not changed. I never been told that I have to have 2 different exams and obviously since I did not know this the Dr did not talk about it either.

HORRIBLE! Yesterday was my second trip there and both times…read moreI had metal in my eye. My Dr referred me to get it removed immediately and they told me they would get right on it. Took 20 minutes to fill out paperwork and another 20 or so wait, then they moved me to a room and shut the door and never came in for an HOUR! I got up and left because this is the same way they treated me 3 years ago when the same thing happened. NO CARE NO CONCERN NO HYPOCRATIC OATH I bet they fraudulently bill my insurance again also

I brought a first time patient to Heaton last week. I drove from Ft worth to take my disabled…read morefriend to Heaton which is another almost hour away. I had spoken with Jen before hand and explained that my friend could not use drops as he had a very allergic reaction to them that had put him in the emergency room before. She said if they could not examine him without drops she woud let us know before hand. We got there on time, filled out papers and then another women who worked there told him that they would not see him without using drops. That is very unethical. My friend has been blind for years with cataracts and we were so looking forward to him getting help. They should have let us know before driving all that distance.

We had such a great experience here. Dr. Tran was so knowledgeable and made it very easy to…read moreunderstand all of the eye lingo! He was so great with all three kids in the room and dealing with a 3 year old!

Do not come here!!!…read more For starters, The exam room where they check your eyes was uncomfortably hot, humid, and stuffy, which made the appointment less pleasant from the start. My mom ordered a pair of glasses on June 1 and was told they would be ready in 1-2 weeks. After more than two weeks passed with no update, she called on June 23 to ask when she could pick up her glasses. She was told they would be ready on June 24 and that she would receive a call or text when they were available. June 24 came and went, but no one ever contacted her. After another week passed with no communication, she called again on July 1 to ask about the status of her glasses and requested to speak with a supervisor. The supervisor explained that there had been an issue with the machine that cuts the lenses, which was the reason for the delay. This was the first time anyone had mentioned there was a problem, despite the office previously saying the glasses would be ready and that they would keep her updated. She was then told that the lenses had just been cut that day and that the glasses would be ready for pickup later on July 1 after she got off work. The lack of updates and conflicting information throughout the process was very frustrating. Unfortunately, the problems didn't end there. When she got home and was simply cleaning the glasses, one of the lenses popped out with almost no pressure. This should not have happened with a brand-new pair of glasses. She returned on July 6 to have them fixed, but the front desk employee never apologized for the inconvenience or showed any empathy. Instead, she simply took the glasses and offered my mom a different pair to wear temporarily, even though my mom just wanted the glasses she paid for to be fixed. She left empty-handed, and now we're still waiting after more than a month from when the glasses were originally ordered. The repeated delays, lack of communication, poor quality control, and disappointing customer service made this a very frustrating experience.