Don't expect to be seen at or near your appointment time. I've given them three chances because…read morethey are closer to my home than the vision center we used when we lived in forney. Today I walked out after waiting 30 minutes. The last two times were 45 minutes, and over an hour.

Very friendly staff thank you very much for you help, The…read moredoctor Lindsey was very profesional with my eye exam..

Had a great experience here! I was in need of a new optometrist and stumbled across Dr. Nguyen…read moreduring my research. The team was super friendly and helpful. They're also very punctual. I was running 4 mins behind due to traffic and they went ahead and brought in the appointment behind me since they were already there and waiting. Not ideal for me of course but great if the shoe had been on the other foot. It's a pretty cozy space so I waited for the appointment to wrap up by admiring the small town views and a few new pair of glasses. Dr. Nguyen was a pleasure. She was knowledgeable and made sure that I had just as much of an understanding of what was going on with my eyes. I didn't feel rushed at all going through my exam and she gave me thoughtful suggestions on my next steps to ensure that my eye health was being prioritized. I also appreciated that Dr. Nguyen sanitized the equipment before having me use each machine. At the front desk for check out, the woman who helped me there was also really patient as I scrambled to find my HSA card to pay. It started pouring down raining and she was even kind enough to walk me through the back door to my car so I wouldn't get as wet. I will be ordering my new contacts from here soon and was told the turnaround time is really quick. I look forward to receiving them and I am excited to have a new eye doctor.

The best eye doctor around. Staff and prices are great. We take our 90 year old mother.read more

I went in for a contact lens exam and wasn't given a pair to try on and hold me off until I ordered…read moremore contacts. I asked if it would be possible to get a pair of trial lenses as I didn't have any more and wasn't given any but was told no. This is a first for me, in every contact lens appointment l've ever had in my 20+ years of wearing contact lenses, l'm given a pair to go home with. You pay $120 for the exam and leave with nothing. How am I supposed to know this prescription will work out if I don't get the trial pair?! I do not recommend the Terrell location, it has been a nightmare dealing with them and getting contact lenses. 0/0 stars **update** I reached out to the office manager at the email provided and never heard a response so I think it's just to save face. Still a horrible experience and no resolution whatsoever

It was awesome. Every person I came in contact was professional and personable. I paid about what I…read morefigured it would be. But the best part was, about a month later, I was having issues with one of the pairs of glasses I had purchased. I took them in to the store in Terrell, along with two pairs of prescription sunglasses I had not purchased there. Not only did they fix the glasses that I had purchased there, they repaired the prescription sunglasses I had not purchased at their store! All at no cost! I highly recommend this store and the company should be proud of the people they have working there. They are top notch!

Great experience! Dr…read moreKenneth Garza and his team are professional and super friendly. Made an appointment for the annual vision check and was promptly greet upon entering the office. Minimal time. Dr Garza pays attention to listen to my questions and did not rush to go see his next patient. The staff patiently spent time to explain eyeglasses quotes - no pressure to purchase at all. The office is clean throughout. Highly recommended! Check them out if you're looking for an eye doctor around the area.

Thank you, Jenni and Dr. Dang for seeing me on short notice for my eye issue. Very nice staff very…read morenice location.

Great, Friendly staff. They got me in the same day. Took my insurance and filed everything for…read moreme. Everyone was personable and provided me with a great eye exam experience.

If I could leave zero stars I would. I had the absolute worst experience today. I unfortunately…read morebroke my glasses yesterday and I called and asked if I could get in, they had an opening for today and while on the phone I informed them my insurance had changed and the lady verified my insurance over the phone and told me I was good to go. I arrive for my appointment and while I'm waiting the receptionist comes over and tells me that they don't take my insurance and that they would not be able to see me. I explain to her that I told the lady on the phone my insurance had changed and was told they did take my new insurance. She very rudely tells me when we are training and that's not her fault and before I could respond she storm's off. I tried to speak to the doctor about it and she told me it wasn't her problem and shrugged me off. Terrell Eye Associates will NOT be getting anymore business from me!

Absolutely the best!!!!! I've learned that if you want to have exceptional service then you need to…read morefind someone who is passionate about their profession, and that is Joel Elsten!! He used to be my optometrist while he was working at target, but once he left my insurance would no longer cover the appointments, so I went too look for other optometrist in the area and they were all horrible!! I decided to make an appointment with him and pay the extra out of network fee and it's was absolutely worth it!! He's is passionate about what he does and invest into his profession by having new high end equipment!!! He is extremely nice and patient with his people!! The lady's at the front desk are also extremely nice and helpful!!! Glad I came back to him and if you are on the fence of paying the extra out of network fee or just having horrible optometrist, Joel is the man to go see!!

I've used Dr Elsten for many years and he's great. I drive up from College Station because I…read morehaven't been able to find anyone that offers his level of service and his staff is outstanding!!!

Brought my mother for cataract surgery on both eyes. Dr. Lee was wonderful, considerate and her…read morestaff couldn't have been nicer. They took her phobia of things being dropped into/stuck into her eyes in stride and calmed her when she started crying from fear. The process was really quite stressful for her and the staff was so understanding. We almost never had to wait more than 10-15 minutes even at their busiest past the scheduled appointment time. Their office is comfortable and beautifully decorated. All the equipment is state of the art. A side note, while Dr. Lee was gracious with a great "bedside manner" one time Dr. Lee wasn't available when my mother had to come in before her next scheduled follow-up, and she saw Dr. Hurst. He was very abrupt in his manner, with no smile and a bit of condescending attitude at our questions. So, one star knocked off because of him. :p

I have had contacts for years and called for an annual contact exam. I had Eyemed. Insurance and…read morepaid what they asked each time. Just over 3 months later I get a bill for $110. I called and ask why and they said they did 2 exams. A contact and a comprehensive. I have went to eyedoctors for years doing the same thing every year and never had I had to pay this much . Not sure why because the insurance has not changed. I never been told that I have to have 2 different exams and obviously since I did not know this the Dr did not talk about it either.

I brought a first time patient to Heaton last week. I drove from Ft worth to take my disabled…read morefriend to Heaton which is another almost hour away. I had spoken with Jen before hand and explained that my friend could not use drops as he had a very allergic reaction to them that had put him in the emergency room before. She said if they could not examine him without drops she woud let us know before hand. We got there on time, filled out papers and then another women who worked there told him that they would not see him without using drops. That is very unethical. My friend has been blind for years with cataracts and we were so looking forward to him getting help. They should have let us know before driving all that distance.

Very disappointed in Heaton Eye. Patient beware. Heaton Eye Dr started billing me for a visit…read morethat they coded incorrectly to my insurance company and I sent in three different times, information to show where my insurance approved the visit however the eye dr billing did not code it correctly. Because they didn't want to correct it on the eye Dr side they decided to send my bill to their collections company to collect the amount because they didn't want to be bothered with fixing it and resubmitting it correctly. Poor patient service for sure. Will never use them again nor recommend them to anyone to use. Their billing dept even said at the end that they had been having issues with their billing and were trying to fix those issues and with the collections dept. . Well you lost a patient at the patients expense. I have never had anything go to a collections and for no reason or warning either. Poor customer service. Shame on Heaton Eye. The kicker was the other bill from my first apt. Was coded correctly and my insurance covered it just fine. The woman I spoke to this morning said yeah she saw that but still was fine taking my money instead of resolving their error on their end. Shameful at best........

I was looking for a nearby place to get transition lenses and came across Forney Eye. The staff are…read moreso nice, patient and accommodating. They have all your name brand options as well as more budget friendly options. I ended up scheduling an eye exam as well as purchasing transition lenses. They didn't have anything the day I walked in but they were able to schedule me for the very next day. Clean office. Smells good. Nice staff.

I will never let FEA fill my prescription again…read more 3 weeks after my order was placed, I had the not received any update on my order.When I called them I was informed my lenses were scratched so bad they had to redo the lenses. 4 weeks after the order was placed I still had not been contacted in any form of an update. I called again. They said it will take another week. 5 weeks after I placed my order, I was notified by text message they are ready to be picked up at 3:45 on Friday. They close at 5:00. I picked them up the following Monday. They forgot to put the transitional tint on the lenses. I returned them the next day to have the tint installed on them. 7 weeks later after my initial order I received my glasses. I had to return to the store due to some wire hanging down from the top of one of the lenses. There is not a manager there so you end up dealing with a receptionist. I was only informed of any update twice only because I let the receptionist know when calling to get an update. When I called, the receptionist acted like it was an inconvenience to give me an update on my order. Horrible customer service. FEA will not get my business in the future.