We had such a great experience here. Dr. Tran was so knowledgeable and made it very easy to understand all of the eye lingo! He was so great with all three kids in the room and dealing with a 3 year old! read more

Forney Eye Associates - Optometrists Near Me - Forney, Texas

Do not come here!!! For starters, The exam room where they check your eyes was uncomfortably hot, humid, and stuffy, which made the appointment less pleasant from the start. My mom ordered a pair of glasses on June 1 and was told they would be ready in 1-2 weeks. After more than two weeks passed with no update, she called on June 23 to ask when she could pick up her glasses. She was told they would be ready on June 24 and that she would receive a call or text when they were available. June 24 came and went, but no one ever contacted her. After another week passed with no communication, she called again on July 1 to ask about the status of her glasses and requested to speak with a supervisor. The supervisor explained that there had been an issue with the machine that cuts the lenses, which was the reason for the delay. This was the first time anyone had mentioned there was a problem, despite the office previously saying the glasses would be ready and that they would keep her updated. She was then told that the lenses had just been cut that day and that the glasses would be ready for pickup later on July 1 after she got off work. The lack of updates and conflicting information throughout the process was very frustrating. Unfortunately, the problems didn't end there. When she got home and was simply cleaning the glasses, one of the lenses popped out with almost no pressure. This should not have happened with a brand-new pair of glasses. She returned on July 6 to have them fixed, but the front desk employee never apologized for the inconvenience or showed any empathy. Instead, she simply took the glasses and offered my mom a different pair to wear temporarily, even though my mom just wanted the glasses she paid for to be fixed. She left empty-handed, and now we're still waiting after more than a month from when the glasses were originally ordered. The repeated delays, lack of communication, poor quality control, and disappointing customer service made this a very frustrating experience. read more

I was looking for a nearby place to get transition lenses and came across Forney Eye. The staff are so nice, patient and accommodating. They have all your name brand options as well as more budget friendly options. I ended up scheduling an eye exam as well as purchasing transition lenses. They didn't have anything the day I walked in but they were able to schedule me for the very next day. Clean office. Smells good. Nice staff. read more

I recently purchased eyeglasses from Forney Eye Associates. The Dr. was great, no complaints with him. I ordered the lenses and frames from them and recently contacted them because the frames I ordered have these nifty magnetic clip-on sunglasses and I wanted to have some extras. After going back and forth, I started digging online to find them on my own as the office was not helping. The image shows what I found online with a portion of my itemized bill layered on top. Second image shows their response when I sent them a screen shot of what I found and that I would not be doing business with them again. I am not disparaging the company, they got one over on me and I need to be much better about "buyer beware". I'm sharing my experience in the interest of helping others avoid this trap. And this isn't limited to this office, and I am sure a lot of places do the same. ***response to owner comment *** Your response was not out of context, it was on top of my response that I would not be doing business with you again. No one from your office attempted to contact me based on my dissatisfaction. Additionally, your staff responded with warranty info that didn't address what I wanted and was a little snarky with "you signed at pickup". I can only assume the site selling those frames for a 1/3 what you charged is buying from the same source. I ended up just buying a new full set. read more

Forney Eye Associates - Optometrists Near Me - Forney, Texas

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I will never let FEA fill my prescription again. 3 weeks after my order was placed, I had the not received any update on my order.When I called them I was informed my lenses were scratched so bad they had to redo the lenses. 4 weeks after the order was placed I still had not been contacted in any form of an update. I called again. They said it will take another week. 5 weeks after I placed my order, I was notified by text message they are ready to be picked up at 3:45 on Friday. They close at 5:00. I picked them up the following Monday. They forgot to put the transitional tint on the lenses. I returned them the next day to have the tint installed on them. 7 weeks later after my initial order I received my glasses. I had to return to the store due to some wire hanging down from the top of one of the lenses. There is not a manager there so you end up dealing with a receptionist. I was only informed of any update twice only because I let the receptionist know when calling to get an update. When I called, the receptionist acted like it was an inconvenience to give me an update on my order. Horrible customer service. FEA will not get my business in the future. read more

My glasses do not suit at all. I have had glasses for years so I know how things should be. This was my first time at FEA. I will never go back. I told the receptionist that I was not happy, but I felt like I was shuffled out the door. She informed me they generally do not give refunds. How convenient. read more

DO NOT GO HERE. Andrea is not a thoughtful associate No upper management or supervisors to speak to so I think she's ruler of the office Absolutely rude. Showed up 7 mins late to my daughters appt, had to wait for her to finishing clicking on her computer to hear oops it's past 15 mins so sorry we can't see you. read more

I have nothing but great things about things business. My daughter came home with a note saying that she needed to get her eyes examined. My mother recommended them so we have them a try. The doctors was great, made my nervous little 6 year old feel right at home. The staff is just as wonderful read more

Forney Eye Associates - Birthday/ Halloween card - Optometrists Near Me - Forney, Texas

The frames were examined by an optometrist who indicated the frames were bent so the improper attache lenses would appear correct. What I signed had no letterhead indicating Forney Eye Associates or the lab...why? You also indicated if you lost the frames it's too bad you won't accept any responsibility. You can lose frames and it's too bad? What kind of company would put that in writing? By the way the paragraph looks like a 7th grader wrote it. If you are such a good company why so manhy complaints? read more

A refund was not offered! I was denied. Which I why I had to go get a completely different insurance to get my lenses through a new eye doctor. I broke two lenses from this office and I've had lenses for the last 4 years and none have broken, chipped or had an issue. I only know what o experienced. Cross linking was required because my eyes were rapidly getting worse. I was offered no b2 from your office and I was only diagnosed with keratoconus in 1 eye when it was actually in both. I say all this not to bad mouth a company, but give my experience as a customer. Most importantly though to say your eye health is important. If you have something potentially serious 1. Get a second option 2. See a specialist or 3. Both read more

Amazing place... friendly staff... great doctors... speedy service and a nice selection of eyewear. I've bought multiple pairs of glasses and been going here for years they can't be beat. Thank you all!! read more

We had an amazing first experience here. My son has been seeing optometrists since he was very young. We've always had great experiences so I was nervous to try a new place this year, but this place is top notch! Dr. Tran was so kind and patient with my eager worm to do all. the. things. Other doctors may have been annoyed or lost his cool - but not Dr. Tran. We talked about the now and the future of what corrective eye care looks like. He explains issues in a way you can understand. The front desk staff was also kind and helpful. When I called to make the appointment, they took our prior records for billing codes and had the referrals from our PCP ready to go when we got there! I didn't have to call our PCP or deal with the hassle. Thank you! I forgot the wonderful older lady's name, but she sat and helped us choose some Nano frames (which is overwhelming itself) even when my kid was loosing his patience for sizing and not understanding that we could not take our new frames home right then. She was so calm and reassuring in those moments. Sometimes as a parent, you just need the reassurance your kid is doing just fine. They have a great gaming area set up for kids to entertain themselves while you wait. I wish we needed to come here more than once a year. read more

Dr. Tran makes his patients his priority. I have been wearing contacts for 10 years and never knew of good brands that are good for my eyes. My contacts would always get dry after 8 hours, but the ones he suggested were super comfortable even after the 8th hour. He has so many brands available for trials that I knew I would find something perfect for my eyes. The prices are also very very reasonable! He also doesn't charge if you come back to him for a recheck up after an appointment for dry eyes etc, which I think is very ethical. I suggested Dr. Tran to my friends who were going to get their eyes checked in the mall, they thanked me for saving them some money because the prices were right on budget. We all know that after an eye exam, there's extra cost for glasses or contacts, so save yourself some money from the exam! read more

Made an appointment to see Dr Joey Tran and followed all his procedures just to make sure my appointment went smoothly.  Got a call the day before my appointment from his office telling me that they couldn't verify that I had any Eyemed insurance at all.  I logged onto the Eyemed website, printed an ID CARD and FAXED it to his office. Called them back only to have the story change to our systems are not updating  patients with EYEMED insurance and we have to call to verify that they have insurance.  It will be 14 days before the data updates.  Do you still want to keep your appointment?  Since she just said they could just call and verify insurance, I'm thinking they could just call for other things like copay amounts too, so I said yes.  Then she says, you'll have to pay the full amount because we can't verify your co-pay amount.  Keep in mind that she never said it you pay in full then once the system updates we'll file with your instance and refund you everything but the cost of co-pay amount(This would have actually been an attempt at good customer service even if she was lying about not being able to determine the co-payment amount with just a phone call).  She also never said once or systems are working, we won't file a claim with the insurance company as well if you pay in full at the time of your appointment. This ever changing story combined with the little details that get left out could actually make a person wonder what's really going on?  I wonder if other EYEMED patients had to deal with this kind of treatment recently? read more

Absolutely the best optometrist I've ever gone to. These people know what they are talking about. A must SEE.

Excellent attention to patients. I always feel like I'm the only one on their schedule, not rushed at all. Dr. Tran is very thorough. I always get my glasses here as well. They take time to help you pick out the right frames. The front office staff is very accommodating and do their best to work with insurance. It's well worth the hour drive for me. read more

Dr. Joey is an awesome doctor. Love him. He's a super nice guy, always smiling, chatting about interesting things. He's also very professional and has been able to help me with any and all issues I've had with red eyes, dry eyes, and vision problems in a most pleasant way. Thank you very much Dr. Joey read more

Dr tran is one of the premiere OD that just hit the market. Armed with the latest update on all information that has to do with the eye, there is no better defender of your vision than this doctor. He will leave no stone unturned when it comes to possible things that could be wrong. Checking literally everything possible. He even told me I didn't have diabetes!!! I know doc, but thanks for checking! The optical store next door has a good selection too, check it out! read more

Dr. Tran was referred to me by my friends. He is by far the greatest optometrist I've encounter. He takes his time to understand his patients and does everything for his patients' eyecare. I didn't realize that I had an astigmatism until Dr. Tran told me so. He provided all sorts of services for me. I have always had a phobia of wearing contacts, but Dr. Tran encouraged me to give it a try. I was a bit hesitant at first, but he was great at instructing and giving me all the info I needed to know about wearing contacts. He suggested a couple of different contacts for me to wear, and from there I can test out which one really suited me. So my scary first impression about wearing contacts vanished! What's cool from all this is that I got to wear colored lenses for astigmatism. I've heard from my friends that they couldn't wear color contacts because they had astigmatism, but now I can! Dr. Tran opened a new path for me, and I'm glad he is now my optometrist! Hopefully this review helped you out! read more

I recently found out that I needed glasses. I stopped in to see what this place offered earlier in the week. I spoke with a lady there. She seemed like she was having a bad day or doesn't like her job one. Had a chip on her shoulder! If you're going to work with the public you need a little more personality and leave your problems outside the door. I don't recall her name but I remember it started with an "S". I'm sure the doctor himself is great. But he really needs to evaluate some of his staff. I just thanked her and left. Took my business elsewhere. read more

Had a pleasant experience so far. Everyone was nice the establishment was clean as well. The doctor washed her hands before touching me. Was able to answer my questions. read more

I first saw Dr. Tran when I came in for my annual eye check-up. Unlike other optometrists I have been to in the past, Dr. Tran was very knowledgeable and eager to educate his patients as well. Rather than rushing through the appointment, he thoroughly explained my contact lens options and treatment remedies for my dry eyes. It is hard to find doctors who wants to spend time with their patients and enjoy what they do. I would definitely go to Dr. Tran for all my eye care needs! read more

Forney Eye Associates - Dr. Tran conducting a comprehensive diabetic eye exam - Optometrists Near Me - Forney, Texas

I personally enjoy coming to here. The staff are always so friendly and helpful. Both Dr. Tran and the ladies are always so informative. Dr. Tran worked really well with my daughter who is 5 and is all over the place. She had some struggles with know certain shapes and letters but he made it work for her. They don't have a wide variety of glasses but there are still some great ones. Our glasses came in less than 3 days and they called us as soon as they were ready. He also helped me pick a perfect pair of contact lenses as well. I recommend him if you are ever looking for an eye dr. read more

Awesome experience at the office. The location was clean, the receptionists were friendly, and Dr. Tran was knowledgeable as well as friendly. I really enjoyed my visit and will be returning whenever I need glasses in Dallas. read more

Forney Eye Associates - Beasty. - Optometrists Near Me - Forney, Texas

First time getting my eyes checked in years ! Dr. Tran and his staff were very kind and helpful. They helped answer all my questions. Overall I had a wonderful experience and they have a great selection of eyewear. Needless to say, I will definitely be going back for all my optical needs read more

Forney Eye Associates - Dr Tran was very thorough in explaining imagines from my eye exams. - Optometrists Near Me - Forney, Texas

Everyone here treats you with kindness and respect. The Doctor cares about the health of your eyes as well as your overall health. He ask questions and also observes things. I would recommend to anyone. read more

I found this office on google and gave them a shot. They had excellent service and I was very pleased with my experience. I have never been able to wear contacts. They took the time to help me try several different pairs and got me in a pair that fits well. The office is clean and the staff was very courteous. read more

Dr. Tran made the whole visit awesome! He was very nice, knowledgable, and helpful. He made the visit to his office very memorable, and I would recommend him to anyone. I am new to the area, found his office via yelp with a positive review, and just wanted to second the five star review I read. read more

I really hate to do this but I need to knock off two stars. I made an appointment for my two boys and ordered some very expensive glasses for the two of them. When the first pair of glasses arrived, I went to pick them up. They were handed to me over the front desk counter. I put them on my son,I thought they looked ok, asked for a case and we left. About a week later, same exact thing happened for my other sons glasses. I have purchased glasses so many times I have lost count. I am used to sitting down with someone, having them look at the glasses and make any necessary adjustments. I don't fault the front staff really because maybe they weren't trained. The front staff has always been very courteous to me. The picking up glasses portion just seemed rushed and not very customer service friendly. It's a shame since I love this office, and the staff but after dropping good money on two pairs of glasses with ho hum follow up, I don't think I will be back. Please train your front desk staff to sit down with customers, look at glasses on the customer and make adjustments if needed. Recommendations for glasses for children based on size or face shape would be a nice touch as well. read more

I am so glad that I found Dr. Tran. I had lasik-induced keratoconus and the only remedy I knew of was RGP lenses, which caused me continual torment, because of my severe dry eyes. I had only recently heard of Sclera lenses as a solution for those with dry eyes and/or keratoconus, when I set out on a mission to find a doctor in the DFW area I felt comfortable with. I narrowed my search to a handful - some were recommended and some I found via an internet search. I interviewed each of the doctors in my search list. All were impressive, but there was something special about Dr. Tran's answers. His concern for my suffering was readily apparent in his answers and in his questions back to me. I knew he was the doctor for me. He made every accommodation to my quirky scheduling problems, which I found quite refreshing. He could not have been more pleasant nor have been more thorough in his exam. Sclera lenses require several fittings and he patiently listened to my every concern. The result: my fitting and eyesight are perfect. I can wear the sclera lenses all day long without discomfort. The bottomline is this: If you need correction, you can be assured that you will get a thorough and very competent exam and fitting with Dr. Tran. I heartily recommend him. read more

Really impressed with his level of care and the time he takes to understand what problems you are having. Was very engaging and thoughtful on all levels of care. Suggested some ideas that really worked and actually put in duct blocks for free to see if they would help with my issue. Don't let the shopping center foul you, he is one of the best doctors Ive been to in years. Last optometrist I saw a few months ago barely asked a question and made me feel like a chore and charged me an excessive amount. Joey is very reasonable priced and more then worth the service. Thanks! read more

Dr. Tran and his front office staff were great. He is very knowledgable and honest. He also loves veterans! This is a very upstanding practice and I will be returning in the future! read more

I went to Dr Tran for the first time just as a walkin - for contact lens and he informed me I had an astigmatism - and I have been wearing contacts for over 20 years and never have been told I had an astigmatism, I explained to him I had trouble seeing at night and so he took the extra step during the exam to discover the astigmatism. The contacts he prescribed are awesom and I can now drive at night without being blinded by the glare of the other vehicles. He's great read more

Blame Customer Service, Not Doctors' Care . Quality customer service is very important. I had experience great top service until it came down to ordering glasses for my children this was a very unpleasant exp. I was told they would be ready in 2 wks n someone would call, but after 2 1/2wks no one called I followed up since I never heard from the staff n got the run around for another wk that they were in transit, then lost, then the order was never placed. I mean every excuse. still gave them the benefit of the doubt and told my husband to go for his 1st visit given that the docs provide excellent service however now the same thing is happening with his order which his on wk 2 waiting for an order that seems was not placed correctly. ugh!!! read more

I have been wearing corrective lens for most of my life and over the past several years I've been told that I'm not a candidate for contact lens. Recently I visited Dr. Tran and found him to be extremely professional, personal and friendly which is unlike any of the previous physicians I've been to. He actually took the time to asked detailed questions about my vision and listened to my answers and concerns which was followed by an extensive exam. He found that I don't have a astigmatism as I had been previously told that I had and that yes I am a candidate for contact lens. He gave me several pairs at no charge to take home and try for a few weeks just to make sure I would be satisfied with them prior to purchasing any contacts. I now have contacts that give me the sight and comfort that I have been wanting all due to Dr. Tran! I have the highest regard for him due to his level professionalism, expertise and true concern for his patients well being. I highly recommend him to anyone who wears corrective lens or has concerns about their eye health! Thank you Dr. Joey Tran! read more

So I have been told that I do not have qualifying insurance when my provider BCBS national has listed that I do. The second time in six months I am needing an exam because the glasses that are so not right and have never been corrected I can't see out of. I need these to drive per a restriction on my license. I have tried so many times to get a resolve or even have them honor my insurances but NO the don't even though they should. I even have Cigna. The Dr. is listed as in network, and the glasses qualify also. Either way thought I would tell others of this mess so they may reconsider and save the hassle. Good Luck! read more

I had to post another review because it would not let me respond to his response. Good try doc but it has not been over a year since you have seen me. Please don't come on here and lie to try and me look like the bad guy. Very unprofessional! read more

My experience with Dr. Tran is great. He is very knowledgeable about Optometry and helped me with all of my problems. Thank you for all your help. I know I am a difficult case. Will definitely see Dr. Tran again. read more

I don't typically do reviews of service providers as they are subject to mood and demeanor of everyone at the time of the visit. They are not necessarily about a product quality. However, in the case of my visit with Forney Eye Associates I felt compelled to write a review. First the doctor didn't provide the normal expected eye exam. No retina photo or dilation was offered or done and is usually part of a comprehensive annual exam. Dr. Tran informed me my eyes were better and I needed a RX less aggressive. Then the big rub comes the process of selecting glasses within my insurance coverage cost category. I have two coverages where this doctor and clinic were listed as "In Network providers". The cost were not clear and very confusing. My questions were not addressed and I've had many fitting over the years and the process was not painful or unclear as to exactly what I was paying for. In fact one the of few visits where I had to pay. Additionally it will take two weeks to make simple bifocal eye glasses. I have two insurance polices and although they agreed to file one and not the one that is my primary and they filled out the paper work for the other...they didn't do it properly and didn't represent the cost correctly on the forms. I felt that they were deceptive and not honest. Additionally I felt they didn't comply with Rules in 279 which applies to requirements of Optometrist. So needless to say I'll be finding and a new clinic next year to service my eye care needs. read more

Dr. Tran is such a cool guy, the first time I came to Greyner Optical I was looking for some new contacts to replace my old ones, which my doctor had recommended but resulted in my eyes getting dried up pretty quickly. Dr. Tran recommended "Avaira contact lenses." And i got to say they are Great, he was Very knowledgeable about everything, he recommended a good contact solution and everything. I was very pleased. I highly recommend him. read more