We had such a great experience here. Dr. Tran was so knowledgeable and made it very easy to…read moreunderstand all of the eye lingo! He was so great with all three kids in the room and dealing with a 3 year old!

Do not come here!!!…read more For starters, The exam room where they check your eyes was uncomfortably hot, humid, and stuffy, which made the appointment less pleasant from the start. My mom ordered a pair of glasses on June 1 and was told they would be ready in 1-2 weeks. After more than two weeks passed with no update, she called on June 23 to ask when she could pick up her glasses. She was told they would be ready on June 24 and that she would receive a call or text when they were available. June 24 came and went, but no one ever contacted her. After another week passed with no communication, she called again on July 1 to ask about the status of her glasses and requested to speak with a supervisor. The supervisor explained that there had been an issue with the machine that cuts the lenses, which was the reason for the delay. This was the first time anyone had mentioned there was a problem, despite the office previously saying the glasses would be ready and that they would keep her updated. She was then told that the lenses had just been cut that day and that the glasses would be ready for pickup later on July 1 after she got off work. The lack of updates and conflicting information throughout the process was very frustrating. Unfortunately, the problems didn't end there. When she got home and was simply cleaning the glasses, one of the lenses popped out with almost no pressure. This should not have happened with a brand-new pair of glasses. She returned on July 6 to have them fixed, but the front desk employee never apologized for the inconvenience or showed any empathy. Instead, she simply took the glasses and offered my mom a different pair to wear temporarily, even though my mom just wanted the glasses she paid for to be fixed. She left empty-handed, and now we're still waiting after more than a month from when the glasses were originally ordered. The repeated delays, lack of communication, poor quality control, and disappointing customer service made this a very frustrating experience.

My family is in Texas for a month while my husband has a contract job, and of course my daughters…read moreglasses broke soon after we arrived. Her backup glasses were old and the fitting was off, so we needed help. I called around several places and no one would help us since we didn't buy the glasses there (which I understood the liability). RPE told me they would take a look and so we went in. They were able to adjust the fit of my daughter backup pair and they were able to partially fix her other pair and show me that there was a more serious problem that will need to be address when we get back home. I appreciated the friendliness of all the staff, their willingness to help us, and they didn't charge us anything which was very generous. It seems like a great place!

Frindley staff. Dr. Brent is excellent. He seems to give a…read morethrough eye exam. Never rushes you in and out. I have gone to Dr Brent for a number of years and always get a warm welcome back for check ups .

I have worn glasses for 30 years. I always upgrade to premium lenses (Vera Lux), use progressive…read morelenses and the best tint and coating available. Many times I have had to have the glasses redone to prescription on problems with the lenses or frames and they were good to average but never outstanding. Since I have had problems getting a quality pair of glasses, I was referred to Ryan Perez at 1220 N. Town East Blvd, Ste 220, Mesquite TX 75150. Mr Perez took the time to fit me in the proper frames that I was looking for and explaining all options available to me for my new glasses. I have had my new glasses that Mr. Perez made fro me for three months and they are truly, the best pair that I have ever had. Mr. Perez recommended a Digitally HD coating with my Vera Lux and Progressive Lens. The moment that I put them on was noticeable different from my last pair. The best way to describe my new pair is to use a television comparison. My new pair was like 1080P HD, my last pair 720P with out HD. The color spectrum was more pronounced, brighter more colorful, both inside and outdoors, even the sky looked different, everything looked more alive. I waited a few months to review my glasses to see if my perception changed and it has not. This is the best pair of glasses that I have ever had and I would like to thank Mr. Ryan Perez for his time and working with me to significant. Truly Outstanding work and service. Thank You Chet Payne

Called an made an appointment in Tuesday, and was told they accepted our insurance. Now I get a…read morecall roughly 24 hours before my visit to tell me they don't accept my insurance after being told they originally did. Now I've taken off work and used a vacation day and have no Dr. Appt. as needed. AWESOME JOB VISIONSOURCE!!!!!

I needed to get my vision checked and went to see Dr. Brad and his team at Garland Family Eye Care…read more The whole team was super nice and helpful throughout my time. Dr. Brad and his team made sure I understood the benefits of my vision insurance to ensure that I was getting my money's worth! I plan on going back!

I went to get my eyes examined and met part of the staff. They had a great attitude which took away…read moremost of the anxiety and fear. They told me it would be 2 weeks so I thought they may call me when to get my order. Today was 2 weeks and I asked if they were open Friday and she said it was going to be "insanity" but I could pick them up. I laughed and said I would pick them up next week. She was wonderful.

After getting turned away from a high-end optical boutique in Dallas' West Village area, I decided…read moreto take my business for a new pair of glasses a little closer to home. I bring my son here for his contact lenses so I'm familiar with Dr. Hill and his practice. Due to several eye surgeries, I'm now left with a very unusual prescription. I walked into Today's Vision and asked if they could fill my prescription. The girls behind the counter noted right away that it was not your basic run-of-the-mill script and needed to check with the doctor. A minute later she returns and says "No problem - we can fill it". Then Dr. Hill came out and asked if I've ever worn glasses with prisms and gave me some words of advice on what to expect. He was very nice and very knowledgeable. Although they didn't have a wide selection of designer frames, what they had was certainly adequate and I had no trouble finding a pair of suitable frames that looked great and wouldn't require me to take out a loan from my bank. The girl who verified my insurance was very thorough and even stated that I had "really good insurance coverage" (this is the 2nd time I've been told this). My glasses were ready in less than a week and after a quick adjustment, the person fitting my glasses said that if I had any problem with my perscription, to come back and see them and they would take care of it. Now THAT is excellent, hassle-free customer service! I got a great pair of glasses, wasn't overcharged, and left happy. Even if you don't live in the immediate Rockwall area, this place is worth the drive.

Been going to Dr. Hill for decades and he is always very attentive. I recommend him to anyone…read moreneeding an eye doctor.

Took my teenagers there for regular eye exams and service was great. My son was able to find a very…read moregood looking pair of glasses. My daughter wanted to try contacts for the first time and staff took their time in instructing her how to apply and care for contacts. They let us trial them to ensure she liked them and there was a good fit. She loves them now. I will be making an appt. for myself in the near future. Office is beautiful and Dr. Dvorak was great.

Relocated to Rockwall from Frisco, where I absolutely loved my EYECARE facility - Frisco Family…read moreEYECARE. My first thought was to keep my services at the Frisco location, but my husband and I decided to try Rockwall EYECARE. That was a big mistake. These folks are terrible. They overcharge you and try to make u pay for the extras ur insurance company covers. They tried to charge me $240 for two boxes of contacts and $368 for four boxes... when I have a $350 allowance towards contacts. I have all extra tests covered and my eye exam at 100%. I returned the unopened boxes of contacts. I took my prescription and went back to my old EYECARE location in Frisco. I paid $110 for four boxes of contacts and also received a contact lens vendor rebate. When you try to tell them you have had the same benefits for years and never paid that much, they get rude and show lack of customer service. They even tried to overcharge my husband for his contacts and also told him that the extra services were not covered... and we have the exact same insurance. The doctor was amazing. However, the front desk was not knowledgeable and rude. The management was even worse. I totally recommend shopping around... they are definitely overcharging customers. If I could give the 0 Stars, I would!

Excellent experience here. The staff are as the name says friendly, professional, prompt! This was…read moremy second time here since moving to the area. I had a thorough exam, and the prices reasonable and quality top notch. Loved how the doctor took time to chat with me and the staff took their time with me in selecting my new glasses. Definitely recommend this place!

We love this place! We are always seen on time. Doctor Bautista is very easy to talk to and very…read moreprofessional. Her staff is great to work with!!!

Wonderful . He spent time examining myself and my children, answering all my crazy questions. His…read morereceptionist was helpful and kind, which is hard to find. They made us feel welcome and cared for. I would recommend over a chain establishment that is focused on turn around rather than individual care.

We finally discovered Dr. Naegele! What a treasure! We've interacted with several optometrist over…read morethe last few years, and they all struck out. With Dr. Naegele you'll get personable and professional in one package. He was patient with my questions and was actually willing to have conversations. So untypical these days. You don't feel rushed here! I highly recommend him. His staff is also delightful!