I have been going to the Location in Town East Mall for a couple of years now and I really enjoy…read moregoing here they are so kind and helpful. Make sure that when you go to ask for a beautiful young lady by the name of Brenda. I have always received excellent service from her and she really knows her what she is doing and can answer all of your questions.

Never answered the phone an I don't understand why they can't give me my prescription over the phoneread more

The staff are friendly and always ready to assist. My husband and I both had appointments but I was…read more17 minutes late for mine, completely my fault. But they still saw me with no issue. Also, they have a nice variety of designer frames to choose from. I would give them a 5 star but not everyone is great when it comes eyeglass pickup so had to make a trip back to have my frames adjusted.

Dr. Catherine Hall is amazing and the only reason I will continue to go there. The rest of the…read moreoffice is useless. Same as below, I booked an 8 am appointment to get in and out. Instead they took the 8:15 in front of me and it was still 8:25 before someone came to get me. Just had to order the lenses, and they didn't order them pre-cut to the frames I've had for years. I can't log in online because for some reason my information doesn't match, I did verify with the office. I went in and was told their cutting machine was out and a new one was coming in. It's been a week, I left 2 messages, no call backs. I guess I'll get my lenses this morning and drive them out to Forney and have them fitted there. Not sure why the Mesquite office couldn't have done that in the 2 weeks they've had my lenses???

Super friendly and helpful staff. Quickly adjusted my glasses and made them fit better on my face…read more Also helped me pick out a pair of sunglasses without pressuring me into buying right away. Definitely coming back here for my next pair of glasses.

I went in the get new glass and sunglasses. The associate was friendly and helpful but my eye line…read morewas measured wrong on my regular glasses so they had to be remade. They remade the sunglasses as well which made no sense and just ended up being a waste. It took nearly two and a half weeks for my glasses to be remade. In the meantime I was stuck with my old glasses with an badly out of date prescription. Just annoying and disappointing. I had used a small private shop for my last two pairs and never had a problem. Unless I get a discount that close to being free, I don't think I'll be back for another pair

What an amazing place. Everyone who works there is so friendly and welcoming. It's a wonderful…read moreselection of eyeglasses. I had an appointment with Dr Li and I was so impressed by his knowledge and his bedside manners. This is a drive for me---but absolutely worth it for the high quality service.

Brought both of my sons here for an eye exam and glasses. The staff is friendly. The place was…read moreclean, and I have been back again.

Great people, great service! Love this locally owned business, great place to get my eyeglasses…read morerepaired and perfect for a go-to place in our neighborhood.

When you just need your eyeglasses repaired, this is the place to go. My glasses almost look brand…read morenew after this! Fast an inexpensive, definitely worth it!

If I could give NO STARS I WOULD"…read more BEWARE OF INSURANCE FRAUD I am extremely disappointed with my experience at America's Best Contacts & Eyeglasses. My husband and I were both charged over $45 MORE than what our insurance Explanation of Benefits shows we should have owed for our co-insurance amounts. After reviewing the Explanation of Benefits from our insurance company, the numbers do not match what we were charged in office. We have repeatedly attempted to contact the Mesquite location to compare the billing and get clarification, but our calls have continuously been avoided and ignored. Patients trust businesses to bill honestly and ethically, especially when it comes to insurance claims and out-of-pocket costs. At this point, I believe other customers should carefully review their receipts and insurance EOBs to ensure they are not being overcharged as well. Because of the lack of transparency and refusal to address the issue, I am filing a formal complaint and pursuing this matter further with the appropriate agencies and my insurance provider.

I found myself needing to get my eyes checked once reading glasses were not helping me . This is…read morethe closest location to where I live. My journey began in 2017 and continues till the present day. I still from time to time wear my glasses from 2017 around the house. Just two days ago Dec 19th , I picked up my newest pair before heading out of town. I received a text message on the 18th afternoon advising my glasses are ready for pickup. In store the estimated time given was Dec 28th so glad they arrived sooner than later. I continue to go here because of the service I receive .

Great customer service. High quailty glasses and lenses. very impressed!! Staff is very…read moreprofessional and will educate you on anything you would like to know. I will be a returning patient for years! Thank you Dr. Robertson and Staff!!

From the owner: Rodney L Robertson, ODTG, is a Therapeutic and Optometric Glaucoma specialist. A native Texan, Dr…read more Robertson was awarded his Doctorate of Optometry from the University of Houston College of Optometry in 1986. His practice experience has included externship at Brook Army Medical Center, in excess of 25 years experience as: a contact lens consultant for high volume refractive surgical practices in Dallas, Texas, bifocal, trifocal, keratoconus, high astigmatism as well as post LASIK, RK, ALK, and PRK patients. He has enjoyed helping many patients from far and wide with contact lens alternatives to corneal surgery including: Gentle Corneal Molding, Paragon CRT, Bausch and Lomb ortho-K, Contex OK as well as conventional ortho-k lens. His practice passion is restoring vision to keratoconus patients with the newest technologically advanced contact lens. He co-manages with ocular surgeons to provide the highest quality vision and eye care for refractive, retinal and cataract surgery. His patients come far and wide for his care and continue to express their gratitude for their educational sight saving experience. Outside the office, Dr. Robertson enjoys spending time with his family and many outdoor activities such as fishing.

Sooo I said I'd come back and update my review. My appointment was at 3pm and I wasn't seen until…read more3:40-this is why I took off a star. The techs were very thorough in my exam. I am pleased and will be returning next year. I'm waiting now for my contacts to come in.

Do NOT use this company. They are absolutely terrible. Their entire operation is built on passing…read moreblame, dodging responsibility, and acting like basic communication is optional. I went in today for my annual diabetic eye exam. The wait was ridiculous, as always. When I finally got called back, the tech mentioned checking my glasses. I asked very clearly if this appointment was ONLY for my diabetic exam. She said yes. Then she proceeded to give me a full regular eye exam I never asked for. After that, they dilated my eyes and dumped me in a crowded holding area with seven other people, waiting again. Eventually I get put in another room, wait even longer, and a doctor finally comes in and rushes through the rest of the exam like he's on autopilot. I get to the front desk and the woman tells me I owe $114. For what? She says, "the exam and the diabetic exam." Then she tells me my insurance doesn't cover the regular exam. I remind her that I asked before anything even began whether this was ONLY the diabetic exam, and I was told yes. Suddenly it becomes, "Well, since you're a new patient, we always do a regular exam too." Funny how no one bothered to mention that BEFORE doing it. And instead of taking responsibility, she blames the scheduling department -- because of course they do. Passing the buck seems to be their only consistent skill. Then when I asked if my EyeMed insurance would cover anything, she said, "You'll have to ask them." Excuse me? I handed them BOTH of my insurance cards. Any competent office verifies insurance BEFORE sending someone to checkout with a surprise bill. My mom has been a patient there too, and every appointment with her was the same nonsense -- long waits, excuses, and employees who act like they're being inconvenienced by you existing. The only reason I even gave this place a chance is because the provider I actually WANTED to see was booked out for months. This place is a mess, the staff is dishonest or clueless (or both), and they clearly do not care about patients at all. RUN -- do not walk -- in the opposite direction of this place.

I found this optometrist by searching my insurance providers website (vsp) and they came up as a…read morepreferred provider and have multiple locations. I was under the impression i was scheduling at the oak cliff location on zang avenue but ended up downtown in the reunion tower. This office was a breath of fresh air. Every single person that works here is amazing. I've never had a female optometrist and i loved it. Dr Abraham is amazing. They bought dr jerry Jacobs practice when he retired. Highly recommend this practice!

This review is for the location in Oak Cliff. I am very grateful for the care and concern that was…read moreprovided when a family member needed urgent care. The doctor personally called and got us in quickly. Surgery was necessary so we were referred out and followed up post surgery. All our visits were professionally handled. I also began to visit this location for myself and was provided options, care, and solutions for my eyes. Concerns were quickly addressed with their modern equipment and respectful staff. I will say we met there was a change in the doctors on staff in the recent year but there was no lapse in care. The front office staff are incredibly kind! I would return here among other oak cliff optometrists I have seen, this location is definitely a go-to!

Dr. Kastner and her staff treat you like family. She is very thorough explains everything so well…read more She really cares about the health of your eyes.

Dr. Kastner is very thorough and makes time to get to know you as both a patient and a person…read more She's really good, highly recommended.