" Terrell Outlet Manager Kristen" MADE ME FEEL LIKE A CRIMINAL! Please note: This is lengthy but…read moreimportant. I recently purchased a pair of AirMax from this location and the airbubble popped on the left shoe. I am not sure what happened, but I cannot see any hole or visible damage to the shoe. If I had to guess its probably weight related. I am not the most athletic guy despite my choice in athletic shoes lol. Ok here is what happened, I went in today to purchase a new pair of shoes around 1:00pm 9.9.2022. I was greeted by one of the associates who very professionally asked me if they could help? I stated yes I am looking for a new pair of shoes and explained my shoe situation. Never once did I mention or ask for a refund, however the associate mentioned that since the shoes were not that old that I should speak to the Manager and see if there was anything they could do, after all what could it hurt and I just paid $160.00 for these shoes. A few minutes later, I was met on the aisle by Kristen one of the Managers on duty. She asked me how she could help so I explained the situation. I could tell by her body language that she instantly was looking for a way out of the situation. She asked me to take of my shoe so she could inspect it. I said ok no problem right here in the aisle with customers she said yes. What she didnt know is that these are my work shoes, I wear them 12hrs a day and they could be stinky. But I took the shoe off and handed it to her. She looked at the shoe and instantly stated are you sure you bought these a month ago, it looks like the tread is pretty much gone? I stated yes and that my job requires me to stand and walk for 12hrs a day around 7-10 miles daily. She stated that she did have the ability to refund or exchange the shoes but it was up to her descretion. At this point she is making me feel like I am trying to manipulate her or that I purposely sabotaged the shoe to get a new free pair. She asked me what where I worked and I stated a warehouse here in Terrell. She then stated dont you know your not supposed to wear these type of shoes in a warehouse, that you could have stepped on a nail or anything could have happened. I kept thinking about how I was not the one who brought up speaking to her and that it was just a recommendation. I was made to feel like a criminal who somehow was trying to mastermind this plan to swindle her Nike outlet for replacment shoes. As I stood there with my Gift card for Nike inhand that I won in a raffle from my job, I just wanted out of the situation. Kristen stated let me call my hire up's and see if they are willing to do anything for you. I dont think she noticed that I was only one aisle over after a few minutes and I overheard something along the lines of " People always trying to get something for free". Kristen locates me shortly and states that she will not be able to help me because she doesnt believe the bubble popped from normal wear and tear or that the shoes were only a month old. I was done with the Interrogation at that point so I just stated thank you and left the store. Seemingly unaware of how she just made a customer feel, super embarrased as all this took place in the middle of the store. It was obvious she was gleaming in victory and pleased with Superior Managment Skills. I wanted to run out of the store as fast as one popped AirMax could take me. I feel sorry for her associates and if she reads this I hope she doesnt take it out on the one associate that tried to help me. He was the only reason I debated on not writting this review. If your wondering what my shoes looked like, I have attached a picture. Note that the shoe strings are still tied the same as when they were purchased one month ago. Respectfully Rusty Cobb

Disappointed, would never go there again, 0 star for this Nike store, and this place should be shut…read moredown, because they don't do business, they only do profit I guess, most of the racist people working there, especially two store Managers Juan and "Jenny" , they refused to follow the Nike 30 days return policy, also threatened me to take my staff out of the store, wow! Really! Are those people actually working for Nike? I believe they just ruined the Nike reputation on customer service. They told me that if you buy an item in 5, they do not take return for that, I was confused as hell, I read the Nike return policy again and again: Whether you shop on Nike.com, in any of the Nike apps, or at a Nike store, we provide you 30 days to take your Nike and Converse purchases for a trial run, confidently knowing you can return any item (some exceptions apply) for any reason within those 30 days. That also includes custom Nike By You sneakers. After got kick out by the Manager Juan, I immediately drove up to the Nike Allen premium outlet, do the return with same items, the employee there process my return right the way and without even ask a question. Wow Nike! Please investigate the store in Terrell, enforce the Nike return policy, instead of treating people differently.

Rude customer service. They mistakenly gave a 5$ discount I was trying to save for my next…read morepurchase. They couldn't back out of it but told me they would give me the discount for this and the next purchase. Proceeds to not give it to me after saying she would. Shes giving me horrible attitude, saying she's trying to explain but using excessive hand gestures and says she's "matching" my energy?? As a cashier there's no need for you to copy my energy.

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I purchased an item online and received an order confirmation by email. My bank account was…read moreimmediately charged. However, when I went to pick up the item the next day, I received another email stating the item was not available and that I could either cancel the order or search for it at another store. I went to the store to ask why my account had been charged for an item they did not have and was told to cancel the order to receive a refund. After canceling, I received a notification saying that if my money was not returned within 5-7 business days, I should contact them. This experience has been extremely frustrating and will absolutely result in me taking my business elsewhere.

Very prejudice and unprofessional employees. Today on September 19, 2025 around 11:30 am My husband…read morewas profiled today while looking for work boots! I was at my job in the area sending him money to purchase his boots and not only was he followed, the cops were called on him for not purchasing quick enough?????? Very sad. Will never come back to racist place again.

They have a nice cute selection of shoe for kids. My only issue is I don't like the feeling of…read morefeeling like I was being watched. One of the worst feelings you can have as a shopper. Other than that its a pretty ok store.

bathrooms were disgusting so vial almost vomited. someone shit on the floor and it was crusty so it…read moreclearly has been there a while. the fitting room was such a mess and no one was even in there to help. the cashier was so rude she kept texting on her phone while i was trying to get checked out. old navy sucks. balls.

This store is there and it is located near a lot of outlets in Terrell Texas it seems that this…read moreoutlet is not as popular as it used to be as it build new stores near Terrel if you want to quality close shop here

This store and its sister store OshKosh B'Gosh have horrible music that is designed to irritate you…read moreinto buying things. Sad! Stay away!!