Excellent service and shoe selection. Prices are reasonable and affordable. That's a great location…read moreas well. Great service.

Just to say the least. I'm in this store buying shoes weekly. I bought shoes a few days ago and…read morewhen I went to take them off it wouldn't unzip. I took these defective shoes back and they refused to exchanging them. Needless to say every pair of shoes in the shoe has wear marks on the bottom. The exchange policy need to be revisited. Malfunctioning should be a a no second thought issue:

I was with my niece walking around the mall and decided to enter Finish Line just to see what gym…read moreshoes they had, since mine were looking ragged. The young sales man asked if we needed help, I responded "just looking." After awhile of looking at the wall of gym shoes my niece and I paced closer towards the entrance. While still following the shoe wall, we came across the same sales man. When he saw us he replied "oh, you guys again!" I was about to respond something very inappropriate for my niece's (she's 9 years of age) ears to hear. So I just held my tongue and left the store, fuming in anger! So needless to say, I'm going to be sharing my humiliating experience with all the people I know who shop there. By the way, the salesman was a thin young Latino looking man.

Leadership at this finish line is horrible. I walked in and asked if I could return a never worn…read moreshirt, had the receipt, didn't even take the tags off. The manager was more worried that his employee made quota instead of helping. Manager was a straight dick.

Best customer service ever. Everyone was friendly and kind. I came in the store asked for 1 pair of…read moreshoe and they brought me 4. I ended up leaving with 6 pairs of shoes some glow in the dark socks and this wonderful purple bottle that keeps my shoes clean. Management was really great there. I recommend shopping here for your kids and family!

Very helpful and friendly staff, I asked if it was okay to hold a shoe for me it was the last shoe…read morethey had in that size. Everything went smooth I will be a returning customer.

Came here to get my husband's feet scanned to see what shoes would be best for him. Thankfully all…read moreof the staff was really good to us and helped my husband find a couple pairs of shoes that for him well with his foot problems. Found some ankle socks for myself to get. Love the layout/vibe of the store.

Should not have to wait 45 minutes in checkout. Only 3 checkers. They were very nice but know their…read morecustomers wait

Very best customer service ever!! I had bought a pair of shoes for my son and a few weeks later we…read morenoticed that one shoe was a different color slightly than the other. I called to speak with Manger just to see if there was anything I could do without a receipt and they told me to bring them right in. They exchanged them for a totally new pair and provided fast friendly service!!! Awesome!!!

I never ever ever go to Town East Mall. This location is, however, closest to me and I figured…read morethat it would be quick and easy to run in and out. I was on a mission- looking for a great dress to wear for my birthday. I was greeted warmly and allowed to shop around without being overly pestered by the employees. I found a dress and a leather jacket (on sale in my size!). When I started to check out the employees were all friendly and even let me play along in their styling competition they were having. It was the most enjoyable trip I've made to a clothing store in a while.

So.... great after reading the reply I'l call customer service. So after making multiple calls and…read morefinally speaking to a human. Torrid is very sorry and will send me a 20 dollar gift certificate ( which I'm sure has restrictions). So if anyone wants it... let me know I will not be going back.

Got 2 pair of tennis shoes . Special was going on 50% of second pair . The second pair is the…read morelowest priced pair ..what is not to like about that !

I have always bought my sandals here in Mesquite. I have ALWAYS gotten buy one get on 50 off I…read morethought that's why they call it an outlet.. There's always been a sign on the window. I went last week and got that. I went back to get my mom sandals today. I spent an hour debating over to spend $74 on a pair but with getting the other pair half off I decided to do it. I get to the checkout and guy rings me up at full price for both. Tells me its now a spring buy one/get on 50 off sale. There's a tag on the shoe. The tag is so small I could not read it. NO sandals are included in the sale. Who has a spring sale and excludes sandals, what you wear in the spring? Then I found a $10 off coupon that I got last week. After ringing me up I ask the guy if he took off the $10 and he said he couldnt get it to work. Doesn't tell me before I gave him my money. Apparently too busy to bother helping a customer. So theyve changed their sale of buy one get one free (which has been forever) to Buy one get one free occasionally. That's just wrong.

Yesterday, I spent over an hour being sized for bras and trying them on with the help of Angela…read more She was so wise and knows the bra styles so well that she helped me find numerous styles that fit my body and today as I wear the first one. I am so happy to finally wear a bra that fits and is comfortable. I can't thank her enough. The other staff were also very friendly. They had most of my sizes in the colors I wanted and if they didn't, we were able to order them and I'll get free shipping to my home. The store was clean. the dressing room was clean but it was a little hot. Unfortunately you can't call the store and find out when they're open but I think they open by 10 AM. I was able to use a coupon and a breast cancer gift card that helped save me 15% this month so the value was good. Thank you Angela for all your help. I'm truly grateful. Yeehaw!

I was so glad I found this location. I always hesitate to go to a lane, Bryant. I have always had a…read morebad experience at these stores. I said to myself, ok, let's see what this time is like. As soon as I walked in, I was greeted with a smile. A gentleman approached me and asked if I needed any assistance. He was attentive, listened to my concerns, and got me several outfits for my needs; he suggested I try different things I would never have tried. The experience was like having my personal shopper just for me. I left with several outfits and an online order. I definitely will come back and tell my friends about this location.