" Terrell Outlet Manager Kristen" MADE ME FEEL LIKE A CRIMINAL! Please note: This is lengthy but…read moreimportant. I recently purchased a pair of AirMax from this location and the airbubble popped on the left shoe. I am not sure what happened, but I cannot see any hole or visible damage to the shoe. If I had to guess its probably weight related. I am not the most athletic guy despite my choice in athletic shoes lol. Ok here is what happened, I went in today to purchase a new pair of shoes around 1:00pm 9.9.2022. I was greeted by one of the associates who very professionally asked me if they could help? I stated yes I am looking for a new pair of shoes and explained my shoe situation. Never once did I mention or ask for a refund, however the associate mentioned that since the shoes were not that old that I should speak to the Manager and see if there was anything they could do, after all what could it hurt and I just paid $160.00 for these shoes. A few minutes later, I was met on the aisle by Kristen one of the Managers on duty. She asked me how she could help so I explained the situation. I could tell by her body language that she instantly was looking for a way out of the situation. She asked me to take of my shoe so she could inspect it. I said ok no problem right here in the aisle with customers she said yes. What she didnt know is that these are my work shoes, I wear them 12hrs a day and they could be stinky. But I took the shoe off and handed it to her. She looked at the shoe and instantly stated are you sure you bought these a month ago, it looks like the tread is pretty much gone? I stated yes and that my job requires me to stand and walk for 12hrs a day around 7-10 miles daily. She stated that she did have the ability to refund or exchange the shoes but it was up to her descretion. At this point she is making me feel like I am trying to manipulate her or that I purposely sabotaged the shoe to get a new free pair. She asked me what where I worked and I stated a warehouse here in Terrell. She then stated dont you know your not supposed to wear these type of shoes in a warehouse, that you could have stepped on a nail or anything could have happened. I kept thinking about how I was not the one who brought up speaking to her and that it was just a recommendation. I was made to feel like a criminal who somehow was trying to mastermind this plan to swindle her Nike outlet for replacment shoes. As I stood there with my Gift card for Nike inhand that I won in a raffle from my job, I just wanted out of the situation. Kristen stated let me call my hire up's and see if they are willing to do anything for you. I dont think she noticed that I was only one aisle over after a few minutes and I overheard something along the lines of " People always trying to get something for free". Kristen locates me shortly and states that she will not be able to help me because she doesnt believe the bubble popped from normal wear and tear or that the shoes were only a month old. I was done with the Interrogation at that point so I just stated thank you and left the store. Seemingly unaware of how she just made a customer feel, super embarrased as all this took place in the middle of the store. It was obvious she was gleaming in victory and pleased with Superior Managment Skills. I wanted to run out of the store as fast as one popped AirMax could take me. I feel sorry for her associates and if she reads this I hope she doesnt take it out on the one associate that tried to help me. He was the only reason I debated on not writting this review. If your wondering what my shoes looked like, I have attached a picture. Note that the shoe strings are still tied the same as when they were purchased one month ago. Respectfully Rusty Cobb

Disappointed, would never go there again, 0 star for this Nike store, and this place should be shut…read moredown, because they don't do business, they only do profit I guess, most of the racist people working there, especially two store Managers Juan and "Jenny" , they refused to follow the Nike 30 days return policy, also threatened me to take my staff out of the store, wow! Really! Are those people actually working for Nike? I believe they just ruined the Nike reputation on customer service. They told me that if you buy an item in 5, they do not take return for that, I was confused as hell, I read the Nike return policy again and again: Whether you shop on Nike.com, in any of the Nike apps, or at a Nike store, we provide you 30 days to take your Nike and Converse purchases for a trial run, confidently knowing you can return any item (some exceptions apply) for any reason within those 30 days. That also includes custom Nike By You sneakers. After got kick out by the Manager Juan, I immediately drove up to the Nike Allen premium outlet, do the return with same items, the employee there process my return right the way and without even ask a question. Wow Nike! Please investigate the store in Terrell, enforce the Nike return policy, instead of treating people differently.

Great spot for all your local sports needs! They always have what I need and the staff is always…read morefriendly and helpful!

I'm not complaining about the 30-degree drop in temperature that we got yesterday but after…read morefreezing my buns off at last night's football game, I decided to pick up something that will keep me warm at the next sporting event. This place opened within the past year and they're located next door to Joe Willy's. If you reside in the Rockwall or Heath vicinity, this little sports shop carries all types of apparel for the two local high schools in addition to other athletic/sports related stuff. They also do custom printing orders for your favorite high school sports team or club. I don't know about anyone else, but I'll be stylin' at the next outdoor stadium event rockin' a pair of flannel pajama pants with the Rockwall logo emblazoned all over them! Maybe I'll even dress them up with some high heels! : - 0

Unfortunately, I can't leave zero stars...... I went to look…read moreat golf shoes and ended up finding a couple of items that (I thought) were marked down. After inquiring to purchase them, the manager (Brandon-GM) is asked to go verify. He noticed the price tag and rudely stated there is nothing they can do about the tag being wrong or the being in the incorrect space. It's not a big deal about the price of the item, but trying to chew out an employee in front of a customer about it is unprofessional and speaks to his lack of leadership. I chose not to buy anything because their prices are higher than Academy and other competitors, even for the same items. On top of that, you have people like Brandon who would rather stand up front and do nothing than make sure customers have a great experience at their store. Needless to say, I definitely won't be back.

Absolutely terrible customer service, shoe department has a bunch of people sitting around talking,…read morenot taking care of customers. Can't imagine the amount of money they're losing daily.

I purchased an item online and received an order confirmation by email. My bank account was…read moreimmediately charged. However, when I went to pick up the item the next day, I received another email stating the item was not available and that I could either cancel the order or search for it at another store. I went to the store to ask why my account had been charged for an item they did not have and was told to cancel the order to receive a refund. After canceling, I received a notification saying that if my money was not returned within 5-7 business days, I should contact them. This experience has been extremely frustrating and will absolutely result in me taking my business elsewhere.

Very prejudice and unprofessional employees. Today on September 19, 2025 around 11:30 am My husband…read morewas profiled today while looking for work boots! I was at my job in the area sending him money to purchase his boots and not only was he followed, the cops were called on him for not purchasing quick enough?????? Very sad. Will never come back to racist place again.

They have a nice cute selection of shoe for kids. My only issue is I don't like the feeling of…read morefeeling like I was being watched. One of the worst feelings you can have as a shopper. Other than that its a pretty ok store.

Absolutely above and beyond! Montarvo is the best, he helped me out very much when I was looking…read morefor bikes. Thank you thank you!

Horrible customer service at the customer service counter. What a shame that they are the face of…read moreAcademy. I waited 15 minutes for an online pick up. I just want to commend Rodney, one of the employees there. He was busy at the registers and rushed over when he was done to help a line of people waiting for store pickups. All the manager (female with long, straight, gray hair) did was stare at me while I waited for her to do everything but help customers. When she finally "assisted me," there was no apology for the wait, no smile, no hello, no thank you. What happened to this place? It's become a dump with no one on the floor.

Was awaiting the opening of the American Airlines Arena and saw this larger Stars and Mavericks fan…read morestore. It was hot outside and I was sure they had air conditioning besides some interesting items inside. I was correct! Lots of jerseys and hockey sweaters! They even had a Stars sweater JUST like the one I was wearing. Lots of trinkets, gifts, decorations and fan wear! If at the arena or you need some fan items, go here!! Staff was friendly, but not pushy and more of register help than sales people. Store was very organized and easy to find what you could be wanting to buy! Lots of ideas for future purchases!

I have came to The Hangar a few times to get a gift since we a MFFL household. I have gone and…read morethere is always the nicest associates and they are always so nice and helpful. The store is well organized and split between the Dallas Stars and Dallas Mavericks. There were a variety of jerseys available depending on the quality type you'd like. There is tons of memorabilia and gift ideas. Even though parking may seem hard there is a garage across the street from the AA and W hotel you can park at and get your parking validated at if your there for under two hours ( outside of game or event days). I truly love this store.

Krista the manager went above and beyond for me. Really House has a real gem working for them. I…read morewill always be a loyal customer because of her. Thank you Krista!..Shut It Down!!!..

I shopped today at the Rally House located in Arlington Texas and I was assisted by Krista and…read moreVivian who I'd like to give five stars They did everything a retail store should do. Nowadays, I don't get the full associate assistance, but today at Rally House I did !!They greeted me, supported my needs to help me find the perfect ensemble for my gift and searched for sizes I needed! Krista wouldn't let me settle for less than perfect!