nice associates , but there was mold on two of their grill displays. not very safe, and associates…read moreat the check out were not checking people out so we had to go to guest services just to check out.

Horrible customer service at the customer service counter. What a shame that they are the face of…read moreAcademy. I waited 15 minutes for an online pick up. I just want to commend Rodney, one of the employees there. He was busy at the registers and rushed over when he was done to help a line of people waiting for store pickups. All the manager (female with long, straight, gray hair) did was stare at me while I waited for her to do everything but help customers. When she finally "assisted me," there was no apology for the wait, no smile, no hello, no thank you. What happened to this place? It's become a dump with no one on the floor.

All went great, nicely supervised...,,making it a family gathering for all!…read moreThe only slight issue was the **cost of tickets, and how to pay for it! I think $50 a ticket was too high as well as the difficult way to pay... through an app. No cash was accepted, (safer) but people didn't know that in advance until they walked into the tournament!!!! Should be posted on outdoor area to let customers know in advance! $15 per game is way too high per individual!

After purchasing an expensive football helmet for my peewee football player online, we were seeking…read moreprofessional help with fitting and assembling the straps and so on. Google directed me to Rockwall Sports Center so I called. We live an hour away so I inquired if they provided help in assembling the straps and fitting. They were the most helpful and we went the next day to the store. We were greeted immediately with professionalism and kindness you don't normally get at a small store. KR exceeded every expectation with his knowledge and willingness to spend time making sure the helmet fit my son properly and assembled everything that came with the helmet properly and quickly. It was very apparent he knew exactly what he was doing. This store is the epitome of sports equipment store. We didn't shop the store but I will be back to shop this store before we shop big box stores. We had an amazing experience and would recommend them 200%. -The Dean Family

Very helpful and friendly staff, I asked if it was okay to hold a shoe for me it was the last shoe…read morethey had in that size. Everything went smooth I will be a returning customer.

Came here to get my husband's feet scanned to see what shoes would be best for him. Thankfully all…read moreof the staff was really good to us and helped my husband find a couple pairs of shoes that for him well with his foot problems. Found some ankle socks for myself to get. Love the layout/vibe of the store.

Wow, it's been a long time since I've witnessed such poor customer service, especially from a…read moremanager. I have a big family and we've shopped at Famous for years. I brought in an even exchange from a purchase my Wife made 30min prior. The Manager who was helping us seemed confused calculating simple math, refused to look at the receipt and acknowledge she was charging $10 more for the exchange. She became visibly upset and disrespectful. We paid the extra $10, but next time i'll wait for anyone else to work with but this person, or I'll just save myself the hassle and shop elsewhere.

Went in yesterday to get some work crocs that I saw online. On the clock shoes. Came in and the…read moreperson working there greeted me. I was the only person in the store. I asked where the croc were and he pointed and tried to describe where they were. I went to where he seemed to be saying and couldn't find any of the shoes I was looking for. I can hear the person working there talkin on the phone. So I thought I would wait. Finally I walked Over to the counter and asked if they had any of the shoes I was looking for for and they showed me where some of the work shoes were and then said they do not have and I would have to go to a bigger store. I said it shows they have them online. Nope. Sorry

I am returning to the sport of archery after several years, and brought my bow to the store, hoping…read moreto use the range which was advertised on the website. However according to the associates, the 'range' is actually an infrequently used single setup lane. Additionally, you need to be there when the bow tech is on shift, but I did not find those hours posted. This took me by surprise, given the size and location of the store. The east side of Dallas can surely use a true indoor range.

After waiting 20 minutes for a salesman from the gun counter to help me, I was completely ignored…read more I checked in the kiosk even though there was only to customers being helped already. People were walking up and they were being helped. So I guess I'll take and spend my money from now on at Academy Sports!

Who doesn't love a good bargain? It's always fun to browse the store and their prices are great,…read moremost of the times. This location is spacious and the products are well laid out. The Home goods section is constantly refreshed with new merchandise. The only downside is the long wait time for billing, irrespective of the time of day. They have enough billing counters which goes to say that they are a busy store, which is great for TJ Maxx :)

Definitely the most unprofessional TjMaxx I've ever been to, and I have been to literally all of…read morethem. The manager looked at me like I was stupid when I did an online return and asked about my $10 reward I had used when purchasing online. Every store I've been to issues a $10 store credit/gift card back to you, not just keep it. So instead of doing it or even attempting to they shooed me on to call customer service. After talking to 3 people I'm getting it back but I'll never return any item or probably shop here ever again. I don't like being talked down to or looked at like I'm stupid when I'm not the one who was in the wrong. Pretty wild they didn't feel like doing their job while also making me feel like the idiot. Not cool. There's way more tjx's in the area to need to ever come back to this one. No thanks. Do better.