" Terrell Outlet Manager Kristen" MADE ME FEEL LIKE A CRIMINAL! Please note: This is lengthy but…read moreimportant. I recently purchased a pair of AirMax from this location and the airbubble popped on the left shoe. I am not sure what happened, but I cannot see any hole or visible damage to the shoe. If I had to guess its probably weight related. I am not the most athletic guy despite my choice in athletic shoes lol. Ok here is what happened, I went in today to purchase a new pair of shoes around 1:00pm 9.9.2022. I was greeted by one of the associates who very professionally asked me if they could help? I stated yes I am looking for a new pair of shoes and explained my shoe situation. Never once did I mention or ask for a refund, however the associate mentioned that since the shoes were not that old that I should speak to the Manager and see if there was anything they could do, after all what could it hurt and I just paid $160.00 for these shoes. A few minutes later, I was met on the aisle by Kristen one of the Managers on duty. She asked me how she could help so I explained the situation. I could tell by her body language that she instantly was looking for a way out of the situation. She asked me to take of my shoe so she could inspect it. I said ok no problem right here in the aisle with customers she said yes. What she didnt know is that these are my work shoes, I wear them 12hrs a day and they could be stinky. But I took the shoe off and handed it to her. She looked at the shoe and instantly stated are you sure you bought these a month ago, it looks like the tread is pretty much gone? I stated yes and that my job requires me to stand and walk for 12hrs a day around 7-10 miles daily. She stated that she did have the ability to refund or exchange the shoes but it was up to her descretion. At this point she is making me feel like I am trying to manipulate her or that I purposely sabotaged the shoe to get a new free pair. She asked me what where I worked and I stated a warehouse here in Terrell. She then stated dont you know your not supposed to wear these type of shoes in a warehouse, that you could have stepped on a nail or anything could have happened. I kept thinking about how I was not the one who brought up speaking to her and that it was just a recommendation. I was made to feel like a criminal who somehow was trying to mastermind this plan to swindle her Nike outlet for replacment shoes. As I stood there with my Gift card for Nike inhand that I won in a raffle from my job, I just wanted out of the situation. Kristen stated let me call my hire up's and see if they are willing to do anything for you. I dont think she noticed that I was only one aisle over after a few minutes and I overheard something along the lines of " People always trying to get something for free". Kristen locates me shortly and states that she will not be able to help me because she doesnt believe the bubble popped from normal wear and tear or that the shoes were only a month old. I was done with the Interrogation at that point so I just stated thank you and left the store. Seemingly unaware of how she just made a customer feel, super embarrased as all this took place in the middle of the store. It was obvious she was gleaming in victory and pleased with Superior Managment Skills. I wanted to run out of the store as fast as one popped AirMax could take me. I feel sorry for her associates and if she reads this I hope she doesnt take it out on the one associate that tried to help me. He was the only reason I debated on not writting this review. If your wondering what my shoes looked like, I have attached a picture. Note that the shoe strings are still tied the same as when they were purchased one month ago. Respectfully Rusty Cobb

Disappointed, would never go there again, 0 star for this Nike store, and this place should be shut…read moredown, because they don't do business, they only do profit I guess, most of the racist people working there, especially two store Managers Juan and "Jenny" , they refused to follow the Nike 30 days return policy, also threatened me to take my staff out of the store, wow! Really! Are those people actually working for Nike? I believe they just ruined the Nike reputation on customer service. They told me that if you buy an item in 5, they do not take return for that, I was confused as hell, I read the Nike return policy again and again: Whether you shop on Nike.com, in any of the Nike apps, or at a Nike store, we provide you 30 days to take your Nike and Converse purchases for a trial run, confidently knowing you can return any item (some exceptions apply) for any reason within those 30 days. That also includes custom Nike By You sneakers. After got kick out by the Manager Juan, I immediately drove up to the Nike Allen premium outlet, do the return with same items, the employee there process my return right the way and without even ask a question. Wow Nike! Please investigate the store in Terrell, enforce the Nike return policy, instead of treating people differently.

If you like name brand items but trying to save a few dollars, the outlets are where you want to…read morebe. On this trip I went to Coach where I was able to locate the bag i had seen online. I had numerous employees assist me as I pondered about other bags that caught my eye while in the store. Lots of free parking available. Not a fan of how the stores are lined up and having to find the cut throughs to get to the other side but that's just me.

I was on the hunt for new running shoes and decided to visit the outlet mall in Grand Prairie. When…read moreI arrived, I noticed the Nike store--but the Reebok store was even closer, so I headed in, and I'm so glad I did. The store was spotless, beautifully organized, and immediately welcoming. As soon as I walked in, Mr. Mike greeted me warmly and offered assistance, then personally guided me to the men's running shoe section. I found a fantastic selection of discounted running shoes and ended up purchasing two pairs. When I needed help finding the perfect fit, both Ms. Bailey and Mr. Mike went above and beyond--taking the time to help me choose the best shoes for my feet at an incredible price of $39.99 each. Their professionalism, friendliness, and genuine eagerness to help made the entire experience outstanding. It's clear Ms. Bailey leads by example, as the store's cleanliness, organization, and excellent customer service truly stand out. I will absolutely be back and look forward to visiting again soon! I hope to see you there.

I like coming to Allen Premium Outlet Mall every once in a while. It's fun because hubby and I can…read moresplit up and go to the stores that we each want to visit. The prices don't always seem like they are a bargain, so you really need to know what you're looking for and at what price you're willing to pay. There is definitely something for everyone. I was on a quest for finding a new Easter dress and hubby wanted to go to Columbia. There is a cute play area for the little kids and this visit I noticed a couple of food trucks that I had never seen before. This parking lot is a little wonky and not very easy to get in/out and around. Signage could be better as well. During the Fall/Christmas time it is definitely much more busy. We came midweek and during the day, so there was plenty of parking and it wasn't crowded at all.

So, I haven't been here in YEARS. I moved away from the DFW and just recently moved back. I avoided…read morethe outlets because I was warned of the madness. All the parking lots have been filled in the middle with more stores. The parking situation is bad. The weird thing is, the stores are not that packed. That really tells me that parking is inadequate. There's no traffic control whatsoever. It's takes at least 20 minutes to pull out of your parking space and get to an exit to get on the surrounding roads. I hope that there are officers directing traffic and keeping pedestrians from getting hit by cars. Shopper beware! Not sure if it's worth the hassle.

This mall was one of the first one I visited upon arriving to Texas…read more They have good parking, clean restrooms & numerous eatery places within close proximity The stores in general are great customer service & are really motivated to make super good deals for their customers. I always return, whether I'm shopping for family or taking out of town friends shopping. There's a Buccees just across the street & of course that in itself is shopping extra for all kinds of paraphernalia souvenirs. Plus the BBQ food fest! We love it!

This was our third year coming here for Easter pictures because it had become a family tradition,…read morebut unfortunately the experience has gotten worse each year. Last year, they had computer issues and asked us to move our appointment time after we had already arrived with the kids dressed and ready. We understand that things happen, but having to waste an extra hour with little ones in full Easter outfits was incredibly frustrating. Fast forward to this year, and somehow the experience was even more disappointing. We scheduled our appointment for 11:30 and arrived early at 11:15 with our whole crew ready to go, only to walk into complete chaos. They were unable to print pictures, had staff on speakerphone asking for help, and were checking families in in a way that came across as rude and unprofessional. The first appointment of the day took nearly an hour just to receive their prints and leave, which immediately backed everything up. What was most frustrating was seeing walk-ins taken before scheduled appointments while staff appeared to still be setting up on Easter weekend. Again, we understand that technical issues happen, but the lack of preparation, professionalism, and communication made this a really disappointing experience for our family. What started as a tradition is now something we're seriously reconsidering for next year.

I walked in and a gentleman told their were some baskets available. That was nice. Aw Outlet…read moreoffered just about everything. Clothes, Home Decor, Undergarments, Shoes, and Drinks! I walked away with two! The Monster drinks are $2.00 and the protein drinks are a Dollar. You can buy a case of Premier Protein Pumpkin Spice Shakes for $15.00 which includes 15 shakes. I purchased the much anticipated Ulta Fantasy Ruby Red Monster Energy Drink. I liked it! It's only 10 Calories and it's Pink! There's no sugar and it has B3, B6, and B12. I know, it sounds like I'm calling out numbers at a Bingo Hall but I'm not. Lol Also, the Cashier was super nice and helpful. It was time for her to go but, she walked me to the item I was looking for. I really appreciate that. So. Check out the Aw Outlet. You will be in aw!

Disappointed! It's like an individual tried to open a Ross for less but the store it's put together…read moreas nice. Prices are about the same as Ross and at least half of what they had didn't have price tags at all! I'd rather shop at Ross because they at least sell name brand clothes.

Great store to come to if you're looking for a prom or special occasion dress at a great price…read more Also plenty of other name brand clothing at close out prices. Will also find shoes, bags and accessories here.