Needs new workers that know about their equipment. Horrible experience here, you ask the workers a question about anything whether it's about boats or fishing and they never know anything. I tried asking for help and they rather just walk away than help me. Never coming here again! read more

Great products on display of different types of outdoor gear. The bows and hunting equipment/supplies for all different budgets was great to see. You can spend a lot of time just shopping for different things and visit their bar for a drink. Daydreaming while looking at the pontoon boats and ATVs is fun, but just checking out the aquarium makes the whole trip complete. Also, they are animal friendly and give your dog a treat at the checkout counter. The staff is very friendly and open to conversations. read more

Bass Pro Shops - @pollothecaique - Sporting Goods Near Me - Garland, Texas

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After waiting 20 minutes for a salesman from the gun counter to help me, I was completely ignored. I checked in the kiosk even though there was only to customers being helped already. People were walking up and they were being helped. So I guess I'll take and spend my money from now on at Academy Sports! read more

This place was cool but not the best. The view from the top floor looking over the lake was amazing! No museums in this one but a lot to check out and see. read more

Bass Pro Shops - Sporting Goods Near Me - Garland, Texas

DO NOT SHOP HERE! Brand new Gift card was stolen and used, very likely by an employee. Customer service sucks ass there. They do not help you and do NOT care to help you. Shop somewhere else and avoid Bass Pro all together. read more

I am returning to the sport of archery after several years, and brought my bow to the store, hoping to use the range which was advertised on the website. However according to the associates, the 'range' is actually an infrequently used single setup lane. Additionally, you need to be there when the bow tech is on shift, but I did not find those hours posted. This took me by surprise, given the size and location of the store. The east side of Dallas can surely use a true indoor range. read more

I went about a month ago and received outstanding customer service from Teresa! I went in looking for a hat, she assisted me and we found our hat! Glad to know this place still has great people, will definitely be returning due to Teresa's hard work and efforts! read more

Love the retailer but their boat service department lacks professionalism. Had my boat winterized early January at Bass Pro Shop Garland, went to get a summerization mid June and other accessories installed (radio, speakers, etc), waited 3 weeks and got a call saying they don't work on older boats. My boat is a mint 1987 Horizon 170. Absolute beauty. I was not informed of this age "policy" when I got my boat winterized the first time or else I would have never taken it here. The service department here is the most unorganized and unmotivated bunch ive ever seen collectively. I dont ever write reviews but I had to for this. Highly disappointed. Updated review on the basis Bass Pro compensated me due to the inconvenience and took full responsibility. Love the Retailer but if you have an older boat just go to a local mechanic for your service needs. read more

Jan 3rd, bad day for Bass Pro Shop. Cashier offered a credit card to the customer in front of me and had to go to the front to process it. Took over ten minutes for the cashier to come back. While we waited I asked the manager to open another register since the line was now thirty people deep. They opened one on the farthest aisle from us and didn't ever offer us to move over there so we continued to wait and wait and wait. I'll go somewhere else in the future when I need fishing gear. read more

I ordered a women silver cross necklace. Kept calling for status of necklace. They could not give me a date. So I just asked for them to cancel. Will not even go on their site anymore. read more

It always feels like you're on vacation when you go in to a Bass Pro Shop! It's fun to look at the displays of taxidermy animals and a great place to snap a photo! Some of the fish in the huge tank are massive! I enjoyed the chart that showed local fish that are in the area. We went to the area that sells boat supplies and found boat number/letter stickers in a variety of colors and styles. A salesperson answered a question on a battery charger and we were all done looking around and headed to the checkout area. There was not too many people in the store and when we walked up to the cashier, the customer ahead of us had just finished their transaction. Our cashier was super friendly and we chatted for a little bit about the fishhook on his BPS ball cap. read more

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This store has never once had what I'm looking for in stock despite saying it's in stock online. Went over to Academy sports to find out they had what I was looking for in stock for $90 cheaper than what bass pro had it priced at. Thank you Academy Sports. $290: Bass pro ( always out of stock) $200: Academy Sports ( abundant stock ) read more

I agree with Maverick's review. I was in the fishing lure section for thirty minutes and none of the workers came out from behind the counter to ask me what I was looking for. This was the same for two other guys I ran into who were equally frustrated. As a customer, you should come to me and ask me if you can help me, I shouldn't have to come to you and say can you help me find xyz. I watched them for a while as they were all looking at there cell phones and chattin about the Johnny Depp verdict !!! Seriously !!! I even walked back and forth in front of them several times so they could see I was looking for something. I did reluctantly make a purchase as they had some baits I couldn't find at my local location down in Round Rock. Because they had some of what I wanted, I'll give 'em 3 Stars. But minus 2 Stars for poor customer service. Remember, customers pay your wages. Not that management reads our Yelp reviews !!! read more

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Horrible experience both through the buying process and service after. If I could give them zero stars I would. There is absolutely no customer service. They are extremely dishonest and no one ever answers the phone. They will not get any more of our money. Get your boats and fishing supplies from anyone else. read more

Love this place -it's def one of our Christmas traditions! We go look around, play the games they have, do the kid activities they have, take Santa pics, grab a snack and I take a zillion pics with the all Christmas decor! Lol. read more

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I have spent over 5,000 in this store specifically in the firearm area we just recently bought a new 800$ handgun. one the second bullet shot the gun broke and would not exchange a bullet. we eventually look in the chamber to find a piece chipped off the next day we came to the store trying to exchange it they told us that we were not able to and that we had to send it to the manufacturer which then they said we are not responsible for that very disappointing considering how much money we have invested into this store i will never EVER e shopping here again!!! read more

We been here before when they had the inside restaurant. Very nice inside and clean. Glad because prices don't really compete with other stores for some things. Which for what they put into the stores it's ok they cost a little more. We just bought some flashlights and gear to prepare for the future. A lot of good quality stuff. It also has a lot of animal displays. Very nicely done I might add. They have fish turtles which were live. Also some stiffed animals posed in various displays as you wander towards center of store. Its a nice place to visit on occasion. If you are a sportsmanits a nice place to go often. read more

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I loved the whole experience. Tons to see and play and learn. And we get to have new dreams and goals for the future. read more

Bass Pro Shops - Sporting Goods Near Me - Garland, Texas

I mean it's a bass pro shop, it's hard to mess up. They have a great view of the lake. A very helpful staff. Lots and lots of hunting, fishing, camping, etc products to buy. They have games inside as well. Spent 2 hours in here just looking at all the stuff. You don't need to need something from there to have a good time, just wandering around is quite the experience! read more

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This review is entirely for Gordon!! He was such a gem. So sweet and kind! Extremely helpful! We were visiting from california and took the kids to Bass Pro to see the fishies and he was so helpful with everything I was lookin for! He's the best!!! Love you Gordon! read more

Bass Pro Shops - My 4 children - Sporting Goods Near Me - Garland, Texas

Not a big bass pro shop kinda guy, but went in looking for one specific thing and Karina who worked there was SUPER awesome and helped us out with great insight. Easy 5 stars read more

garland store sucks, c/s never answers phone, cant get help, 3 guys in fishing has no clue they just look at each other hoping i walk away! it takes 3 in marine dept to figure out how to order a part. johnny morris you need to get your ass out here and fix this cus it has been this way for years. btw, website is so out of date, why bother? read more

I have been a loyal customer of Bass Pro for years have credit card and customer discount card I was wanting to sell a gun and waited over 3 hours to get a low balled price on a new gun Steve a gun department member was great and very helpful but the gun buyer made me wait for over 3 hours and another seller had been there for over 4 hours This has got to change and if not for Steve's being so helpful Bass Pro almost lost a life time customer The buyer I hear was new but he needs to be schooled on customer service read more

We ordered a boat from Bass Pro this summer, and I can't say enough good things about the process. We were informed of progress in its construction regularly, and when it arrived, as novice boaters, we received a delightful tutorial out on the water. The manager of the boat store, Lucien Wainie, is the most knowledgeable and responsive person I've ever worked with on a purchase and for support with questions afterwards. I don't think I've ever had better customer service anywhere. read more

This store is nice to look at, and clean. The employees are not trained an universally rude. Not sure if they have onsite management, as the wait at check out is unusually long despite many employees available, but not engaged in any sort of work (?). I have the same experience every time I visit; but, I live close, and they have no real competition.... read more

Lovely and special place!!! I recommend this amazing house for our baby dogs. They are very professional I'm completely satisfied

Visited on 12/31/2020 Too many customers not wearing masks! Store employee told me they don't enforce the sign at the door. Also said to me that masks don't work. Management needs to trial front line employees. read more

Don't bother calling you'll get a 50 second recording before you can enter your desired areas number followed by 30 seconds of ringing just to be sent back to the main operator and around and around and around and around and around. Eventually you'll get a person in "service" that will tell you to go to their website, which is unable to process a search for parts, and you'll get a message to contact their store. Just go to Amazon for Nitro parts and send back items until you get one that fits this horrifically proprietary model of vessel. Better yet, just don't purchase a boat from Bass Pro. Nothing fits, running and anchor lights are three prong while the rest of the boating world is two prong, the plug is 3/4 inch while the rest of the world is 1 inch etc etc etc read more

Horrible customer service. I don't know why I keep going back to this BassPro???? I've been to several out of state and the other one in Grapevine and they ALL have exceptional customer service. I don't understand why you can't be nice to your customers? Long lines at the gun counter and then when you FINALLY get to the counter they are RUDE!!! Go to Academy!!! read more

Went there today for Santa pictures and the whole set up was a little different thanks to Covid, but still nice, I love that the kids didn't have to wear a mask during the picture. Every staff member we talked to was super friendly and nice! Before today I had never been to a bass pro, but I think this is my new go to for Santa pictures! read more

Bass pro is a excellent world class outdoor business. In saying this I must be honest behind the name is the managerial staff. They can not uphold the quality and good name of this company by their work ethics, as I have just recently experienced when applying for a part time position. As you know you will need to speak to Human Resources... GOOD LUCK!!!! Trying to apply for a part time job. I started Thursday 1 week ago. I have left messages even with a manager!! Not 1 call has been returned. I've talked to employees that tried to get (-----) to the phone to talk to me still nothing. I'm sure HR person is going to have the excuse it iced. Not the whole week. I don't know how this person is in a hiring position when they obviously don't seem to care. Just an FYI FOR HR IF You don't want to hire me, just say so!! By the way I do like bass pro have done business with them since early 70s when it was mail order only, and continue to share my business with them in Garland Tx. All this being said I wish others a more receptive outcome when they choose to apply with this location....still waiting...... read more

Great customer service. Extremely friendly staff. Really welcoming and inviting. Always someone around to help with customer service.

I called and reserved a boat and arranged to pick it up later in the week. I was assured by my contact at the store that the boat was tagged for me for an upcoming fishing tournament that weekend. I had someone in route to pick the boat up and received a call that it has been sold to someone else. No other boats to be found at any other store.....they were sorry.... read more