Purchased a Dodge Avenger from this dealership a couple of weeks ago, and it's been an absolute…read morenightmare ever since. The car has had nothing but problems -- clearly a lemon -- and the dealership has been completely useless in addressing the issues. To make things worse, the manager, Mark, asked us to take down our initial negative review with the promise that they'd help cover the cost of repairs. We gave them the benefit of the doubt and removed the rating... only to be ghosted with no follow-through, no support, and definitely no deal on repairs. Just more empty promises. We've now wasted thousands of dollars on a car that should never have been sold in the first place. This place is dishonest, unprofessional, and not to be trusted. Absolutely stay away from this place. Total scam. Legal action is being pursued.

This place is located on the SW corner of 19th Ave and Mountain View Rd. Entrance is on Mountain…read moreView Rd. The hours are M-F 9am - 4pm and Sat 9am - 1pm (see photo). If you read the 1 star reviews most of them seem to be they bought a car and then something goes wrong. Most of these smaller used car places have a mechanic that does some minor repairs but in no way can you rely on that to be enough. The problem is this place will not let you take the car to a mechanic. There are mobile mechanics in the area around Carland. You can search them on your maps. These guys can check the car. Of course they cannot lift the car up and look under but it seems some kind of an inspection would be better than no inspection of cars at this place. Their prices look like good deals but it depends on how much is wrong with the cars. In one of the positive reviews Carland decided to fix the AC at no charge and in another review they only offered to inspect and then give a price for the repairs. We tried to get a Ford Edge looked at by a mobile mechanic but the car sold before I could get the guy there to check the car. The workers are friendly but the bottom line here is you need to get the cars some kind of inspection before you buy it, not after.

I rarely write reviews, but Dean at Bell Road Toyota deserves one. As a teacher buying a vehicle on…read moremy own for the first time, I was incredibly worried, but Dean put me at ease immediately. He honored my NEA Auto Buying agreement without any pressure or upselling. Dean was supportive, personable, and professional from start to finish. If you want an stress-free experience with someone who respects your budget and needs, ask for Dean.

Alan Tarin the assistant service manager was great, best customer service I've had in a long time,…read moreBell Road Toyata will now be the only place I take my vehicles for maintenance and repairs, thanks again Alan!

GREAT Service department adviser, Cesar, and Tijerino,…read morealways pro and polite. Recommended

I've purchased many vehicles over the years and normally don't leave reviews, but this experience…read moredeserves to be shared. I've been trying to purchase a Tacoma from Camelback Toyota because I've had good experiences with the dealership in the past, including buying my Tundra there. My family has also purchased several other vehicles over the years, including Lexus models from other dealerships, so I'm very familiar with the car-buying process. Unfortunately, this experience has been extremely disappointing due to the way Mike, one of the managers, handled the situation. Initially, Ryan had quoted me $4,500 for a lift and tire package. Later, when I spoke with Mike, he changed the price to $4,875. When I asked why the price was different, he said it was because this was a different truck. I explained that the truck shouldn't matter because I was simply purchasing the same lift and tire package. I also asked whether I could keep my original tires if I purchased the package. Mike told me no and said the original tires had to stay unless I paid an additional $600. This confused me because when I purchased a lift and tires through the same dealership in the past, I was allowed to keep my original tires at no extra charge. I mentioned that I had already called other shops and found the same setup for about $1,000 less, but we were still considering doing the work at the dealership to help protect the truck's warranty. When I bought my Tundra, I was told that installing a lift outside the dealership could potentially affect warranty coverage, so we were trying to stay loyal to Camelback Toyota despite the higher price. Things became worse after I told the salesperson that I wanted to speak directly with Ryan again to better understand why the pricing and terms had suddenly changed. Shortly after that, Mike sent me what I felt was a very rude and unprofessional text message. In the text, he accused me of not taking "small steps" while claiming he was "going miles" for me. He repeatedly brought up the MSRP price of the truck and implied that I couldn't afford it. To be clear, I understood we were negotiating. The truck was listed around $55,000, and I was trying to get closer to $49,000. Ryan had previously mentioned he could potentially do around $52,200, so we were still working through numbers. Negotiation is normal in car buying, but the way Mike handled it was disrespectful and unnecessary. My wife had already left a review a few weeks ago because she also felt Mike was rude during an earlier interaction. We were actually ready to walk away at that point, but we decided to give the dealership another chance because of our previous positive experiences there and because we wanted to continue doing business with them. Unfortunately, this second experience only made things worse. What's most frustrating is the inconsistency between managers. One manager tells us one thing, while another changes the pricing and conditions completely. On top of that, I've tried asking to speak with the general manager so I can show the text messages, discuss the pricing discrepancies, and explain our concerns directly, but no one has provided me with contact information or helped escalate the issue. At the end of the day, buying a truck is a major purchase for our family. We simply wanted transparency, professionalism, and fair treatment. Instead, we were met with aggressive behavior, conflicting information, and disrespectful comments. Camelback Toyota has a large inventory and plenty of opportunities to earn loyal customers, which is why it's disappointing to see behavior like this from management. I truly hope the general manager sees this review, addresses the situation, and takes steps to improve how customers are treated moving forward.

Cris the salesman, Kenny in finance, and Christian delivery coordinator we're great at Bill Luke…read moreCamelback!! We bought a Ram here 9 years ago and came right back to them for our new vehicle this year. Highly recommend this dealership

I went in to Bill Luke Chrysler Jeep. With a vision and the team there starting from Ron who saw…read moremy vision gave me what i was looking for, to Calvin with the deals and my buddy Christian who was there to assist me in any way , from showing me the basics and having me way more confident with the Gladiator I got. I highly recommend to head down to Bill l Luke Chrysler Jeep on Camelback road. They will get you right. I was in and out in no time . I appreciate the service they showered me with. And I cannot wait to go back. Respectfully, 10/10.

If I could leave a negative review I would. This place is a scam! Shane sold my son a car with no…read moreworking headlights then charged him $300 to get them fixed. The term BUYER BEWARE was coined for this business. Yeah we should have made sure the headlights worked before we drove off the lot but so should they. We got all the way home 2 hours away and when he went to drive home from work the following night he had to find a ride home and leave the car till morning. The "owner" Daniel completely ignored all my phone calls and texts never even acknowledging our existence. Completely unprofessional and I hope that this business goes under!

Sold me a terrible car was so excited to get my first car told me how good of a car it was and all…read morethis said many times k had kids and cared about ac being good got the car ac went out went back to get tires and ac done they never did the ac ended up going to a shop to get it done this was about a year ago I go to get a new tires and it turns out they over tightened all my wheels so I'm having to call them tomorrow and see what there going to do glued on parts painted over side markers taped up engine parts cam shaft sensor out

Amazing ! Dave it's always a pleasure, him and Joe they are the best I never would get approved…read moreanywhere else they're so amazing I am very grateful

Great car buying experience I went in found what I liked at a reasonable price and joe was very…read morehelpful with closing for financing definitely recommending to others

Don't buy from here!! My daughter bought a car in December of last year, it was low on oil within a…read moreweek of buying,She took it back and The dealer topped it up, Then within a few weeks when it warmed up and she needed the air conditioning it started to overheat, She took it back again and was told it was the water pump or thermostat, she saved to get them done, booked the repair in with another mechanic, took it down and guess what! There is nothing wrong with the water pump and thermostat, it turns out it needs a new head gasket, We concede more than a few months had passed however this is my daughter's only transportation, The car was bought with a blown head gasket and the dealer took advantage of a young woman who just moved to the United States, Absolutely disgusting!!! I have reached out to the dealership and they take no responsibility in the miss Direction or miss diagnosis of the faults on the car , It was a stall tactic to get passed the 15 day 500 mile warranty, You have all been warned, I challenge the dealership to reply To this! Or reach out to sort this issue, When you have truth on your side I guess you can't really say anything! I will not let this go ,almost 10,000 dollars on finance for a car that can't be resold because we are not crooks like yourself and won't do that to someone,

GET YOUR OWN VEHICLE HISTORY REPORT. I was looking for a reliable mode of transportation after a…read moreseries of owning lemons. A Lexus popped up for sale on the CARFAX website. It showed a clean title with no issues and decent maintenance history. This was July 2022. Now I am in a position where I can buy a newer more fuel efficient vehicle. When trying to get a trade in quote, I was delighted to hear that severe structural damage was reported. But this didn't carry over to a "salvage" title. This dealer knew it was marked with structural damage from the auction they bought it from however did not disclose ANY of that information to me and knew it wouldn't be on the car fax report. It is however reported on AutoCheck. Upon researching this. It seems to be a common practice by shady dealers.

Romeo at Bell Ford was great to work with during my purchase of a new Ford Ranger. He did an…read moreexcellent job giving me the space and time I needed to think through my decision without feeling pressured. At the same time, he was very knowledgeable and took the time to walk me through every detail of the truck, including the different trim levels and options available. Once I decided on the Ranger, he made sure I understood all of the features inside the vehicle and answered every question I had. The whole process felt straightforward and comfortable. If you're looking for a salesperson who is helpful, patient, and knowledgeable, I'd definitely recommend working with Romeo.

Bell Ford Service Dept are efficient, thorough, and reliable…read more They have a great complimentary coffee and snack bar while you wait. Highly recommend.

I came in to sell my Jeep and I know you get more for your money selling it private. However I took…read morea chance and went to Autonation. I was greeted right away and was helped by Lona and Floyd. We only discussed the selling price twice and I felt it was a fair offer. The location is clean and they offer you coffee or water and I know I got less selling to a dealer but not dealing with title paperwork on my own was not what I wanted to deal with. So overall my experience was great.

Zero stars for this place. I take my car here because I have an extended warranty policy that I…read morepurchased through AutoNation. I have had a bad experience every time. I brought my car in last week because it was over-heating. It took them 7 days to let me know that the radiator cap needed replacing and that it supposedly wasn't covered under my warranty. He mentioned several times how terrible my extended warranty coverage was. The quote to repair was $900. This was just to replace the RADIATOR CAP and to retest it. I declined the service after learning that it was just a radiator cap that was needed. They still ended up charging me $300! Picked up the car and went and purchased a radiator cap at the auto parts store for $16 and installed it myself. Car runs great. DO NOT GO HERE - Worst customer service ever.

Started off a little rocky but REBECCA IS A WONDERFUL HARD WORKING WOMAN…read more She's very honest and tries hard to make things right Even when the unthinkable happens. I'd recommend them only if you have a little patience dealing with a used Car-lot with A 15day warranty. Most of their cars are good but we live in Arizona any car that sits for too long will stop running properly Especially during summer. Hope this helps

Best auto needs to have more transparency with customers when financing a vehicle through there…read morecompany