Purchased a Dodge Avenger from this dealership a couple of weeks ago, and it's been an absolute…read morenightmare ever since. The car has had nothing but problems -- clearly a lemon -- and the dealership has been completely useless in addressing the issues. To make things worse, the manager, Mark, asked us to take down our initial negative review with the promise that they'd help cover the cost of repairs. We gave them the benefit of the doubt and removed the rating... only to be ghosted with no follow-through, no support, and definitely no deal on repairs. Just more empty promises. We've now wasted thousands of dollars on a car that should never have been sold in the first place. This place is dishonest, unprofessional, and not to be trusted. Absolutely stay away from this place. Total scam. Legal action is being pursued.

This place is located on the SW corner of 19th Ave and Mountain View Rd. Entrance is on Mountain…read moreView Rd. The hours are M-F 9am - 4pm and Sat 9am - 1pm (see photo). If you read the 1 star reviews most of them seem to be they bought a car and then something goes wrong. Most of these smaller used car places have a mechanic that does some minor repairs but in no way can you rely on that to be enough. The problem is this place will not let you take the car to a mechanic. There are mobile mechanics in the area around Carland. You can search them on your maps. These guys can check the car. Of course they cannot lift the car up and look under but it seems some kind of an inspection would be better than no inspection of cars at this place. Their prices look like good deals but it depends on how much is wrong with the cars. In one of the positive reviews Carland decided to fix the AC at no charge and in another review they only offered to inspect and then give a price for the repairs. We tried to get a Ford Edge looked at by a mobile mechanic but the car sold before I could get the guy there to check the car. The workers are friendly but the bottom line here is you need to get the cars some kind of inspection before you buy it, not after.

I rarely write reviews, but Dean at Bell Road Toyota deserves one. As a teacher buying a vehicle on…read moremy own for the first time, I was incredibly worried, but Dean put me at ease immediately. He honored my NEA Auto Buying agreement without any pressure or upselling. Dean was supportive, personable, and professional from start to finish. If you want an stress-free experience with someone who respects your budget and needs, ask for Dean.

Alan Tarin the assistant service manager was great, best customer service I've had in a long time,…read moreBell Road Toyata will now be the only place I take my vehicles for maintenance and repairs, thanks again Alan!

GREAT Service department adviser, Cesar, and Tijerino,…read morealways pro and polite. Recommended

I've purchased many vehicles over the years and normally don't leave reviews, but this experience…read moredeserves to be shared. I've been trying to purchase a Tacoma from Camelback Toyota because I've had good experiences with the dealership in the past, including buying my Tundra there. My family has also purchased several other vehicles over the years, including Lexus models from other dealerships, so I'm very familiar with the car-buying process. Unfortunately, this experience has been extremely disappointing due to the way Mike, one of the managers, handled the situation. Initially, Ryan had quoted me $4,500 for a lift and tire package. Later, when I spoke with Mike, he changed the price to $4,875. When I asked why the price was different, he said it was because this was a different truck. I explained that the truck shouldn't matter because I was simply purchasing the same lift and tire package. I also asked whether I could keep my original tires if I purchased the package. Mike told me no and said the original tires had to stay unless I paid an additional $600. This confused me because when I purchased a lift and tires through the same dealership in the past, I was allowed to keep my original tires at no extra charge. I mentioned that I had already called other shops and found the same setup for about $1,000 less, but we were still considering doing the work at the dealership to help protect the truck's warranty. When I bought my Tundra, I was told that installing a lift outside the dealership could potentially affect warranty coverage, so we were trying to stay loyal to Camelback Toyota despite the higher price. Things became worse after I told the salesperson that I wanted to speak directly with Ryan again to better understand why the pricing and terms had suddenly changed. Shortly after that, Mike sent me what I felt was a very rude and unprofessional text message. In the text, he accused me of not taking "small steps" while claiming he was "going miles" for me. He repeatedly brought up the MSRP price of the truck and implied that I couldn't afford it. To be clear, I understood we were negotiating. The truck was listed around $55,000, and I was trying to get closer to $49,000. Ryan had previously mentioned he could potentially do around $52,200, so we were still working through numbers. Negotiation is normal in car buying, but the way Mike handled it was disrespectful and unnecessary. My wife had already left a review a few weeks ago because she also felt Mike was rude during an earlier interaction. We were actually ready to walk away at that point, but we decided to give the dealership another chance because of our previous positive experiences there and because we wanted to continue doing business with them. Unfortunately, this second experience only made things worse. What's most frustrating is the inconsistency between managers. One manager tells us one thing, while another changes the pricing and conditions completely. On top of that, I've tried asking to speak with the general manager so I can show the text messages, discuss the pricing discrepancies, and explain our concerns directly, but no one has provided me with contact information or helped escalate the issue. At the end of the day, buying a truck is a major purchase for our family. We simply wanted transparency, professionalism, and fair treatment. Instead, we were met with aggressive behavior, conflicting information, and disrespectful comments. Camelback Toyota has a large inventory and plenty of opportunities to earn loyal customers, which is why it's disappointing to see behavior like this from management. I truly hope the general manager sees this review, addresses the situation, and takes steps to improve how customers are treated moving forward.

Cris the salesman, Kenny in finance, and Christian delivery coordinator we're great at Bill Luke…read moreCamelback!! We bought a Ram here 9 years ago and came right back to them for our new vehicle this year. Highly recommend this dealership

Had a great experience. Our experience with Will W. was very positive. He went the extra mile and…read moremade sure we were taken care of. He wanted us to have a positive experience and was laughing and joking with us the entire time which was a nice difference between high pressure sales many other dealers often do. Christian helped us understand the infotainment system and was very helpful and polite too. We really do look forward to doing future business with Will and hope the service we got doesn't change.

If I could leave a negative review I would. This place is a scam! Shane sold my son a car with no…read moreworking headlights then charged him $300 to get them fixed. The term BUYER BEWARE was coined for this business. Yeah we should have made sure the headlights worked before we drove off the lot but so should they. We got all the way home 2 hours away and when he went to drive home from work the following night he had to find a ride home and leave the car till morning. The "owner" Daniel completely ignored all my phone calls and texts never even acknowledging our existence. Completely unprofessional and I hope that this business goes under!

Sold me a terrible car was so excited to get my first car told me how good of a car it was and all…read morethis said many times k had kids and cared about ac being good got the car ac went out went back to get tires and ac done they never did the ac ended up going to a shop to get it done this was about a year ago I go to get a new tires and it turns out they over tightened all my wheels so I'm having to call them tomorrow and see what there going to do glued on parts painted over side markers taped up engine parts cam shaft sensor out

Amazing ! Dave it's always a pleasure, him and Joe they are the best I never would get approved…read moreanywhere else they're so amazing I am very grateful

Great car buying experience I went in found what I liked at a reasonable price and joe was very…read morehelpful with closing for financing definitely recommending to others

Bell Ford Service Dept are efficient, thorough, and reliable…read more They have a great complimentary coffee and snack bar while you wait. Highly recommend.

Bell Ford for the win! Earl Kester is the best in the industry! Zach was super knowledgeable with…read morethe finance! Jesse the lot attendant is amazing! This team will provide stellar customer service and make sure you feel valued!

I came in to sell my Jeep and I know you get more for your money selling it private. However I took…read morea chance and went to Autonation. I was greeted right away and was helped by Lona and Floyd. We only discussed the selling price twice and I felt it was a fair offer. The location is clean and they offer you coffee or water and I know I got less selling to a dealer but not dealing with title paperwork on my own was not what I wanted to deal with. So overall my experience was great.

I cannot recommend this dealership based on my experience. I…read moreinitially test drove a 2015 Jeep with fewer than 76,000 miles on Wednesday. At the time, I was informed that the vehicle required a motor mount replacement. Despite that issue, I liked the vehicle and left a deposit with the understanding that the repair would be completed before delivery. When I returned on Thursday to pick up the vehicle, I was informed that the repair had not yet been completed, so pickup was rescheduled for Friday. I arrived on Friday at 3:00 PM to complete the paperwork, only to find the Jeep still on the lift being worked on. I expressed that I did not feel comfortable signing paperwork until I had the opportunity to test drive the vehicle again and confirm the repair was completed properly. However, after waiting several hours, I ultimately signed the paperwork around 5:00 PM without being able to conduct a second test drive. Upon leaving the dealership, I immediately noticed several concerns: * The vehicle had almost no fuel. * Only one key fob was provided. * The trunk rubber mat was missing. * There was no washer fluid or power steering fluid. * The engine grounding strap had not been reconnected after the motor mount repair. * There were loose nuts/bolts under the hood. Due to the inconvenience and delay, I was assured that a replacement key fob would be provided at no additional cost. Shortly after driving the vehicle on the highway, I experienced additional issues, including knocking beneath the floorboard, pulling while driving, and shaking at higher speeds. I promptly reported these concerns to the salesman and provided photos of the issues I had identified under the hood. Based on feedback from individuals familiar with vehicle repairs, I suggested the possibility of suspension or tie rod-related issues. The dealership asked me to return the Jeep for inspection and repairs. The vehicle remained with them for approximately 2.5 days. When I picked it up, I was informed that the issue was simply an unbalanced tire. However, the additional concerns I raised were not addressed. Before leaving the dealership, I advised the salesman that the original issues were still present. I was told to "give it 24 hours" and follow up if the problems continued. The issues did continue, resulting in multiple follow-up conversations regarding another repair appointment and the possibility of a loaner vehicle while my Jeep was being serviced again -- only days after purchase. Eventually, the dealership agreed to pick up the vehicle from my workplace, which is approximately four miles away. After the second inspection, I was told the issue had been caused by a loose bolt and that the vehicle should now be operating properly. It has now been more than 30 days since my purchase, and I still have not received the promised replacement key fob or trunk mat. Despite contacting the dealership multiple times each week, communication has been inconsistent and vague, with responses such as "I hope so," "Maybe," or "I'll find out." I was also told on multiple occasions that a technician would contact me to arrange key fob programming at my home or office. However, none of the proposed appointments were ever confirmed, and I was never contacted. Most concerning is the fact that I requested several times for a manager to contact me regarding these ongoing issues, and I have yet to receive any response. Overall, this has been an extremely frustrating and disappointing purchasing experience. The ongoing lack of communication, incomplete repairs, and failure to fulfill commitments have left me with little confidence in the dealership's customer service or professionalism. Unfortunately, based on my experience, I would not recommend this dealership to others.

Started off a little rocky but REBECCA IS A WONDERFUL HARD WORKING WOMAN…read more She's very honest and tries hard to make things right Even when the unthinkable happens. I'd recommend them only if you have a little patience dealing with a used Car-lot with A 15day warranty. Most of their cars are good but we live in Arizona any car that sits for too long will stop running properly Especially during summer. Hope this helps

Best auto needs to have more transparency with customers when financing a vehicle through there…read morecompany