Started off a little rocky but REBECCA IS A WONDERFUL HARD WORKING WOMAN. She's very honest and tries hard to make things right Even when the unthinkable happens. I'd recommend them only if you have a little patience dealing with a used Car-lot with A 15day warranty. Most of their cars are good but we live in Arizona any car that sits for too long will stop running properly Especially during summer. Hope this helps read more

Best auto needs to have more transparency with customers when financing a vehicle through there company read more

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I bought a 2009 Chevy impala. Within just 3 weeks, after driving maybe a total 300 miles at most, it has multiple warning messages, leaks and it operates rough (possible bad motor mounts). We took the car to Brakes Plus to have some leaks looked at, and they wouldn't even bother repairing the car. See the attached photo from Brakes Plus. This car is not safe to drive. "Best Auto" sold me a car that is not only NOT roadworthy, but it is a hazard to life. Do not buy from this dealership. DO NOT! Their website only shows positive reviews, and they hide the negative ones. I left a review that never showed up, so I left another, and it still isn't displayed. Jeb still hasn't gotten back to me. I've called and left messages twice along with the two emails. Jeb commented to my Google review only to make it look like they are responsible. They still haven't done anything to make things right. Not only will you chance getting a lemon, you will be lied to. read more

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Sold me a car that didn't work and they "fixed it 3 times" yet still had the same issue I don't recommend buying from here you'll get fucked over ! It happen to my cousin as will read more

I came in looking for a car and left with one much quicker than a big dealership. Milo was great

DO NOT BUY FROM HERE! I bought my Durango in June last year. Every time I told them something is wrong, they would "fix" it then less than 24 hours later it has the exact same problem. I am paying for a car I am not able to drive and is just sitting in my garage. I was told by another car place it needs a new engine; best auto says engine is fine. I honestly have no idea how many things are broken and what needs fixed. I paid $80 to have it towed last time they "fixed" it. Less than 24 hours later it was doing the same thing. I was told I have to pay $80 again and they would fix it. My car has been "fixed" 3 times for the same problem, and it is still broken. They do not know how to fix the problems and help you out at all. I'm stuck paying for a car and still need a car for my job. This has been nothing short of a nightmare. Save yourself time and money and go somewhere else. read more

Milo was great. came in with a set price and he was able to work with me. I was about to give up after being to multiple places but I was finally able to get a car thank you read more

I highly don't recommend car dealership unless you have somebody who Is good at spotting bad vehicle this place does not care. I financed a Ford Escape 2008.. this vehicle had a lot of issues when I first bought it. The engine comes on & off , my power steering wheel is broken it's hard for me to take u turns , right turns, or left turns I have literally give it my all and they gave old tires that could easily pop on the road in just a second. Then they gave me only a 15 day warranty which wasn't explained to about that the times I went in multiple times to discuss the problems I was having with the vehicle it would be fixed when I took it to their shop I would have the problems again .. so whatever they are doing they are scammers please don't not get trapped they even make you write a good review after your visit to make it look like they are a good company but I will be pressing charges really soon. Also they wouldn't even let me trade in this lemon they sold me . They have millions just sitting there everyday but won't trade this junky truck for something that's safe to drive on the road. I hope you guys get help.. the police will be involved. read more

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I knew from the start that this company was ass. My brother got a car from them, over priced for the junk he got. Cool whatever his choice. He went to carmax today to see what he could get for it because theirs constant problems with it. Turns out the dealership LIED. Of course they did. They claimed the car was never in any accidents. He went to Carmax today and sure enough the car was in an accident back in 2016. Shady ass business. And what's even funny is the amount of responses I see them reply to peoples reviews "We've sold thousands of cars" yeah most of them run for a day or 2 so you can get them off the lot and screw ppl over! QUALITY OVER QUANTITY IDIOTS read more

Be cautious when dealing with Best Auto in Glendale. I purchased a car from them on July 31st, but on August 3rd, just four days later, they took back the car under the guise of repossession. However, the repo company confirmed that it was at the request of Best Auto. When I contacted the dealership, they claimed it was the finance company's doing, but the finance representative I spoke to had no knowledge of this and the loan was not fully processed. The worst part is that Best Auto has refused to refund my money, leaving me stranded without a car. It seems like I am not the only one who has had this experience, as I have seen similar complaints in their reviews. I would not recommend this dealership to anyone and would give them a zero rating if possible. UPDATE; THE DEALERSHIP RESPONDED PUTTING THE BLAME ON THE FINANCE COMPANY WHEN I SPOKE TO THE FINANCE COMPANY AND THEY DID NOT ORDER THE VEHICLE TO BE PICKED UP. EVEN LUIS AT THE DEALERSHIP ADMITTED TO THIS . PRETTY SAD THEY BLAME OTHERS FOR WHAT THEY HAVE DONE. read more

DO NOT TRUST THIS COMPANY!! No matter your credit or need, this company is a rip off. My roommate purchased a car from here and 2 days later it stopped working. She personally had it towed to them, they told her it was fixed and she picked it up. They VERY next day she got in the car to go to work and it WOULDN'T EVEN START! They towed it and told her they only gave her temporary hold of the vehicle in which the took back, took her deposit, charged her for they mile not only she put on them ,but they miles they put on it as well, and charged her for "documenting fees". HORRIBLE service and even WORSE vehicles *not to mention the money lost for full coverage car insurance! I've never seen anything like it in my life and I hope they're out of business soon for treating someone down on their luck like this. read more

Do not come here. They lie. And steal money. End of story. Owe me a refund on a deposit i put on a vehicle that was going towards my deal, I needed the deposit back per credit union request in order to have my bank fund the loan. ( could not pay anything directly to them had to be through loan) I was waiting for the refund they supposedly did, 3 weeks later no refund and he keeps dogging me. And they ended up selling the vehicle. Also would not let me take it to a mechanic to be checked. That is a big warning sign. Don't do it. read more

If you are looking for a vehicle and want to work with a car dealership that goes above and beyond this is the place to go! Please come see Angel, he will find exactly what you need and make the process painless. Luis Cano also went above and beyond! Made the paperwork fast and easy, explained everything and also helped me with arrangements with my old car! Let's not forget Chris who worked the magic numbers and got me the best deal! You won't regret doing business at Best Auto! read more

Best Auto was excellent In customer service very helpful and fast experience Over all very pleased. Thank you! Pilar @BestAuto Joali Hernandez read more

Do not purchase a vehicle here they are shysters and Liars sold me a car saying that it was a good car they only sell good cars to check engine light was on I don't have a driver's license so I wasn't the one in the driver's seat I was able to drive the car in the parking lot a short distance from one side to the other I do not typically drive a manual transmission so I was focusing on the clutch he told me that the car at 146000 Miles the car in fact has 184000 miles he charged me an extra $200 after offering the price of $3,600 to me which I paid cash for I have noticed the car has a terrible knocking sound when it turns the check engine again the light is still on the tires even needed air in them I mentioned to him how after I had signed the papers which they didn't say anything I was a cash payer I shouldn't have had by myself into 25 pieces of paper they do this because they know that their POS sales experience tactics they use are accounted for all I know is that karma is a b**** and they better pay me for this f****** review as they agreed to and I signed a paper for hope you enjoyed it guys and hope that nothing happens this car in the next 14 days with your BS implied warranty if you wouldn't buy the car for your daughter and don't sell it read more

I actually haven't purchased anything here. but after reading the reviews, I realized that I will not be buying anything here. Yes, I'm looking for a car but with an honest dealership. {those ones are very hard to find}. one bad review or two is understandable but when most reviews are bad is for a good reason. I actually worked as a salesman many years ago at Toyota and I know how the business works for new and used cars. read more

Great customer service! Pilar helped me get everything I need to be able to rive off the lot! Super excited about my new car!

Best Auto sold me a car that had structural damage that was not disclosed at the time of purchase. If you don't mind having a car that you have to constantly pour money into than buy from them. Don't even think about asking them to honor their warranty. read more

These people are scam artist, took my down payment and my car. I didn't have the car a month and they called it a repo. They're the most unprofessional salesmen I've every dealt with, don't waste your time read more

sold me a vehicle that once their quick fixes and black paint came off revealed how poor of shape the vehicle was in - never buy from them

I financed a vehicle here recently. I was told they would work with me on my down payment and would call me in 3 weeks to get the remaining payment. I was also told if I wrote a google review I would get 20 dollars off my down payment. I agreed to do this, but didn't get around to writing a review and they ended up writing a review for me. I have no idea how they did this; they also charged my card without my authorization for the remaining down payment before the 3 weeks was even up. It's been 2 weeks and they didn't let me know. I called him and he told me I signed a form if I want to come in and look at it and when I asked him about the google review he hung up on me. Do not trust them here, they won't work with your down payment. It is a lie. I did sign onto their computers with my email but I still I have no idea how they wrote the google review themselves. I didn't write the review. I don't even have the app on my phone. read more

Best Auto - Car Dealers Near Me - Glendale, Arizona

Man I just gave them 500 down to put towards my down payment, found another car today, Lets see if I get my money back

If you need a car at a reasonable price..(down payment,monthly payments) THIS IS THE PLACE TO BE,on top of that Rosa had me in and out this is my 3rd time coming to their lot checking out cars this time I wanted to leave with one..they didn't "sale"me Rosa listened to all my needs and then made it happened! thank you guys! read more

Before you buy here go to the BBB and do not look at the rating as it has nothing to do with service. If you look at the reviews you will find issue after issue of the fraud these guys do. My daughter who is a single mother trusted these people to treat her fairly and sell her a reliable car. Before she drove the car off the lot they informed her she would need to bring it back is so they could take it through safety and emissions like Arizona law requires, that was almost 2 months ago. Within the first 2 days she was in contact with Victor telling him there were issues, she even video taped the noises to help. Since the time of the purchase they have continued to require her to pay, but each time she brings the car in no work is done. She even left the car there for 5 days while out of town to bury her grandfather, when she returned nothing was done not even the detailing they promised her. The manager Victor tried to bully her at every turn. He makes excuse after excuse saying there just must have been a lack of communication. Victor personally promised me that if she brought the car in, they would bump someone to make the issues were addressed. My daughter spoke with Sandra who told her the information would be passed along. Victor again used the excuse sorry miscommunication. Someone could accept that but every single time. Then to make matters worse she was told to have a payment in, they gave her until the end of the business day (demanding money but UNWILLING to fix the vehicle), I gave her the money to pay she called in the payment, they took the money, THEN told her after having took the money the car had been repossed, that she needed to go down and take care of the towing issues. Again please do not take my word for it, but before you buy from here read the reviews with the BBB and you can see for yourself how shady this company is. You can see how we are not the only people to have this happen. They have 11 complains yet still somehow maintain an A+ rating. So I read on how they obtain their rating. Again it's a show you can read for yourself and see it has nothing to do with service. BUYER BEWARE read more

Searched everywhere for a vehicle, BEST AUTO was the only dealer that helped me out and got me in a truck I wanted! Best dealership in town!

I WOULD RECOMMEND THEM MOST DEFINITELY ! I was In & out satisfied with everything . I would go see Louis he's the best sales person.

I give this place a zero. Beware of buying a car here. They do not fully inspect there vehicles before they sell them nor do they car about you or your safty. They car I bought from there has a rusted cracked rim, runs horrible the day after I got. They told.me that I had to keep tightening the transmission screw so it doesn't leak. I requested the service records and they will not provide me with any service records. The car is unsafe to drive and they have not offered to to swap out the car. All they want me to do is keep missing work to have it fixed. How can I make my car payment if I'm not working. I had the car going on 3 months. This all started the say and 2 weeks after I bought it. I sat at the main location for them to fix it week after week and it still run horrible. I have reported them to the attorney general office. read more

We all need to work together and get them shut down. Im already working on it and watch we all get out momey back. They are lies and frauds and make it seem like you didnt pay but in reality they say they will work with you idiots. read more

I'm a fan they Definitely helped me out! My car broke down that week !!! Had very little money to put down, but they helped me out where I did payments on my down payment and I was able to drive home that day with a "new" car (to me) !!!!!! Very helpful and fast. I didn't have to sit and sign paper work for hours while I was doing my test driving they were doing all my paper work. All I did was sign at the end and drive out. read more

Best auto was very patient and had good customer service aswell as experienced salesmen. Theyre also also open sundays!

Great staff. Had an issue and made it known after a few days and Jeb and Alex jumped right in to fix the problem. I can say they are both good and honest individuals. Would highly recommend. read more

All the 5 star reviews are fake. They're not quality reviews, the shop has people write a fake 5 star review so it looks like a good business. Don't get a car from here. RUN!!! read more

I endorse this dealership! I refer all of my clients who need vehicles to Best Auto. Best Auto has flexible financing options and stands behind their quality used vehicles. read more

I was in need of a car but didnt have the best credit history. Best Auto really helped me out.! They were very helpful and knowledgable about their vehicles and we're willing to work with me to restore my credit. I had been turned down at other dealerships so this was refreshing. I am thankful to Juan for working with me to get financed and into a vehicle I adore. I recently moved to NJ and had no issue using my car for the transport. Best Auto sells top notch used cars!! I highly recommend this dealership:). read more

I shopped for a used car for months and couldn't really find any dealership that wanted to help due to my bad credit. Carlos helped me get into a really nice used Chevy Tahoe. Had a few little things wrong with it but they fixed all the little things and I'm thankful! If your looking for a nice used car or truck just stop by and see these guys! You won't be sorry trust me read more

Nice friendly salesmen. Manager was also great!! Made car bying experience a breeze. They work with all people and challenged in the credit dept. Thank you for getting my bf new wheels. read more

I would NOT recommend this dealer. I bought a Honda civic si 4/2/17 and they promised to fix some issues and nothing was fixed right.the brakes were bad then the tire light was on and they told me it was just the weather...come to find out my tires were bad and now they aren't fixing them...so yes do not even waste your time the vehicles are not ready for the road...i only have a star because I had to select 1 read more

This local business is scam. They sell lemons cars. Please go BBB and check this scam ! The take advantage of single mother and low-income individual. The owner was very rude disrespectful and racist. Don't buy a car from Best Auto there customers service is terrible . read more

**************Buyers Beware,Please Read Before You Buy*************** I bought a 2009 Nissan Maxima from here on 10/06/18, the car had a new paint job looked great worked for what i was looking for. I am a Uber/Lyft driver and was looking for a high end Nissan for business. The problem started when my A/C went out so i took it to my normal mechanic (Shane at Cathedral Automotive) to check it out. To my surprise when i went to pick it up my car he informed me that the A/C is the least of my worries. This place sold me a car with a bad front end (Front struts, Lower control arms, CV axles & leaking power steering pump) mind you at this point i have had the car all of 35 days. I contacted them and was given the number to there central location shop where i spoke with Liz she said ok get it to us and we will check it out and see what's going on, I gave her the list of the problems, They had my car for 2 days keep in mind i had my first payment do which already had been made on time. When i caught the over an hour bus ride to the central location to get my car, upon arriving she informs me that i have put 3100 miles on the car and i am outside my 30 days/ 1K miles warranty and they could not fix nothing but the A/C and her mechanics told her the front end was ok this was the first week in Nov. at the same time i was calling trying to get my plates cause the temp plate was about to expire so the day i picked up my car from the central location i got the call to tell my my tags was in at the Glendale location. so i drove over there the same evening they told me my car was ok. I spoke with the sales man who sold me the car(Adam) which i informed him i was unhappy he in turn spoke with his boss and he said he will see what he could do. I called him that following Monday and he stated after talking with corp they could not fix my car but they was willing to do 50/50 with me. Now the parts for this car was $1300.00 I know cause i had already looked into it. Now remember i said there mechanics said the car was fine, so why would i let them idiots work on my car again. Lets fast forward to 01/16/19 which is the the day i had to spend $2132.45 (I have receipt showing this amount) to fix what these idiot people said was not wrong with my car. Oh and the A/C they suppose to have fixed went out again this is include in that price i just quoted and my mechanic replaced the 2 gaskets on the A/C that was allowing it to leak. Keep in mind i have still kept up with my payments. If this car did not have such a strong engine and tranny i would have let them come repo it. Oh and i forgot to mention i put 2K down on this car which they wanted me to put down $2500.00 which would have been 25% of the car. In closing you will see good reviews on here don't be fooled these people are snakes and when you have a problem they will not be there to fix it, once they get you it will be like the line in the movie Goodfellas (business was slow this week f*** you pay me) Please if you still buy from here have a certified mechanic check it out first cause once life takes over and you don't have the time to deal with them they will not be there for you. If i would have dug deeper into this company i would have found somewhere else to spend my hard earned money and would not have given them a second thought buyers beware they look good on the outside but they are terrible on the inside. I gave them 2 stars cause Adam was a good salesman and i had no problem with him and the car is a solid car despite the issues. I am consulting with an attorney to see if I have a case against this company and have submitted a complaint with the BBB to make sure no one else gets taken by this car dealership that is suppose to be helping people with credit problems, and to the company please don't get on here and put up some BS little statement trying to make ya'll look good cause unless you giving me my money back for these repairs we have nothing to discuss. You wanted me to write a review well here it is hope you enjoy it read more

BLANCA BLANCA BLANCA!!!!!! She is hands down the best person working at this dealership. She greeted us with a smile and it never left her face. She did everything in her power to make sure my fiance and I left with a car. After a horrible experience at elite auto we felt frustrated and discouraged until we met Blanca. She went above and beyond the normal duty of your everyday car sale woman. When it looked like there was nothing best auto could do for us she worked her magic and found us a car and deal that worked for us. She even let us 'test drive' the car all the way to the car insurance office so we could have insurance on the car that day to drive off the lot with our car. Thank you so much Blanca and best auto for making my family's day. Everyone should go to Blanca at best auto to help find your next car. read more