I consigned my vehicle with Gateway in January 2025. After no offers, I decided to end my contract…read morewith them and advised them on this is October 2025. My contract was up in January 2026 so I was in contact with them about pick up. I was advised the vehicle was pulled out and ready to drive home so I arrived the next day to drive it home. The vehicle had not been moved and was not running, due to battery and fuel line issue, so I told them I would come back the following week to pick up. My contract expired 2 days after I initially tried to pick up my vehicle. 6 days after my contract expired and while I was out of the country they sold my vehicle. I advised them that my contract expired and since they had no deposit secured prior to my contract expiring that the 15 day extension did not apply. I showed up to retrieve my vehicle a second time and they refused to release it to me and sold my vehicle after the contract expired and after 4 months of communication stating I was not renewing after it expired. Shady business practices and shady salesmen. Scott and Tim did not care about the illegal sale and were just concerned about their sale. I advise to go elsewhere.

I give the car a 5 star. But, Gateway Phoenix chapter a 1 star. Here's my experience;…read more I purchased a 2007 Ford GT500 w/ under 31 k miles and it is noticeable that the GT500 was taken care of. Now of course, like any other buyer, I am going to have questions, because I don't have the luxury to drive a couple of minutes to Gateway (I reside in Southern CA), i.e previous owners?, why is the car being sold?, any mods? (and yes it does), service and upgrade receipts from owner? (if any), check engine light on? , etc. I gave this consignment a chance considering reading the negative reviews in regards to very poor communication, no follow through (and, of course follow through is only present here at Gateway, to "smoothly deliver" your car purchase and get their $) is when there is only communication. I can now see why the reviews explains that. We are ALL adults and ALL of us visiting or being a client of Gateway are professionals. Ethics, Communication, INTEGRITY, shall be present along with other excellent characteristics. The Gate Phoenix chapter unfortunately doesn't acquire such characteristics. Now, mentioning the questions above, yes there were SOME that were answered but, half assed, meaning bullshit answers. 2 love ones accompanied me in visiting Gateway to check out the GT500, and witnessed what transpired about this check engine light being on. A conversation took place the day off my arrival. Indeed the car's check engine light was on and as I was attended by salesman Al, he commented "The check engine light is on, because a lack of turning on the cars. It's the battery that made the light go on. It happens here all the time with cars being here. We'll take care of it for you don't worry!" Both my loved ones witness that conversation including, surveillance video(s), if there is audio, at the warehouse in case corporate wants to review it. That's my testimony. Bill the rep, I was working with, also mentioned the same thing. "Raul, we'll take care of that for you, we are starting the car once in a while to work on the reset." I have texts threads to show this. I had also asked for service receipts before agreeing to purchase the GT500. I too have texts threads for that. My point is, I was lied to. The Check engine light was still on after I received it from transport, 11-15-2023, and still no service receipts after Bill acknowledging he got in contact with the owner of the car. I made numerous attempts in asking for the check engine light issue to be resolved, as I was told it was going to be resolved, and attaining receipts to no avail. Including, leaving a voice message to there direct line. Bill, however in a conversation approximately 11-09-2023, mentioned we never discussed any receipts. I also have the text threads sir of that conversation as well. My integrity is not be questioned. Now, the issue of the check engine light, I myself, scanned (note I'm mechanically inclined) that wasn't taken care of and It WAS NOT a battery or service issue. P0190 Fuel Rail Pressure Sensor A Circuit displayed on the scanner. Not a big deal I'll address this issue. My point is INTEGRITY. I can see how the Reps at Gateway Phoenix Chapter will do to "gain your trust" and stabb you in the back once they sell you their clients car" or get their way, wash their hands and call it a day. How unpleasing. Before you, Gateway Corporate, respond that I having an option for a "3rd party mechanic of my choosing" let me say this, if that's the case, DON'T have your staff speak and act as if they are certified mechanics and lie to their clients; and if they are or were certified mechanics, don't have an integrity issue. I gave you my trust and the benefit of the doubt to give this business a chance. Also, note no message nor response after purchase from Bill. Word of mouth and reviews for the public to see is how one will loose credibility. Be veridical, and pellucid. Or does Gateway just confabulate and maunder demonstrating they are a prestigious business, clothed in sheep's clothing, but are actually Villainous, Nefarious and clothed in wolf's clothing? My 1st consignment purchase was unsatisfactory and disappointing. I don't regret purchasing the GT500 I regret purchasing it from Gateway. Gateway, you give other consignment dealerships a bad reputation and I will never purchase at Gateway or conduct business in any other consignment facilities. Way to take care of your Public Safety brothers and sisters in uniform. Thank you for allowing to express my experience.

Lexi Perez is amazing. Truly stellar customer service and went out of her way to review my past…read moreservices to get me the best deal on a new battery. She walked me through the process and kept me updated during my service visit. I highly recommend you visiting Lexi today !!! She'll be a valued advocate for you too.

As a first time buyer at a dealership, Steven Texeira was amazing! not pushy what so ever really…read moretried to find us a good car in are price range. Steven went out of his way to make sure I got the car that was right with me and always sticking to my budget, Never told me I couldn't find a car for my budget if anything he tried his best to get me in a car for 1,500 down payment, Unfortunately the car we were going to get that Steven went out his way to get us, was already being looked at and unfortunately sold that day. We didn't purchase a car but if you want someone isn't going to judge you and is very interested in you and your life and goals and sticking to your down payment it will be steven. Steven is an amazing sales person as well as amazing person himself and I wish I could have bought a car from him. He also went out his way to find me a car again this weekend but unfortunately we already signed on a different car at a different dealer that wasn't as nice as Steven was.

I wanted to take the time to recognize the service team at Arrowhead Honda because they truly went…read moreabove and beyond during a very frustrating experience. While Honda CORPORATE completely dropped the ball and failed to stand behind a known issue, Arrowhead Honda did everything they could to help make it right. My service advisor, Divac, was outstanding!! He was always responsive, professional, and kept me updated throughout the entire process. He understood my frustrations with Honda Corporate, took the time to answer my questions, and never made me feel like I was being brushed off, he took the time to respond to me, even on his day off! Chris, the Service Manager, was great. He listened, advocated for me, and genuinely tried to help, even when the decisions were out of his hands. I can't express my gratitude to Divac for his patients with me and continued effort to advocate for me up the chain of command. Thank you to Ricky, the service technician, for taking pride in your work, taking the time to come and speak with me on your own accord to really understand the whole issue and discuss the mechanic with me. You spent time listening to my concerns, validating them and explaining mechanics I was unfamiliar with. It's reassuring knowing my car was in the hands of someone who genuinely cares about doing the job right and took care enough to speak with me directly. Although I can't say the same about Honda CORPORATE , I can honestly say the team at Arrowhead Honda did everything they could to make up for Corporate's shortcomings. That's a reflection of the people working there, and I really appreciate everything they did for me. I will continue to use Arrowhead Honda Service Department as long as these three are there.

Great place to do business for a new or used vehicle, ask for Stuart! Got us a used but new to us…read more2023 Ford Mustang Premium Convertible Ecoboost for not so bad a price. It still runs great after 1 month exactly since purchase! Put more miles on it than I wanted too, 1,500 miles! Stuart treated us with respect and did all he could to work with us, great guy! Go to Arrowhead Honda, they'll do you right! Have free coffee and donuts in the morning too, also popcorn. And their coffee machine always works! Lol

My experience with Peoria Subaru can be summed up as good - not great. Here's what transpired:…read more Built my vehicle @ Subaru's website on 05/09. It was sent to Peoria Subaru. Wasn't contacted by a sales rep. 'til 2 days later. On 05/12 went to the dealership per request of the sales rep., Alan Nestor. Forester Wilderness was being built @ Subaru Factory & allocated to the dealership. Brought my truck to trade-in. Alan assessed my trade & got close to what Carvana was giving me so I was pleased with that. Couldn't get the vehicle exactly the way I built it @ Subaru's website. Vehicle was being built & if I wanted one relatively soon - I was forced to take it as-is. Dealership would not remove any options despite me not needing a $52 OEM Subaru cargo net which is as useless as an ejection seat in a helicopter. Forked over a $1,000 non-refundable depot to Alan. DISCREPANCIES: 1.) Asked Alan for a VIN number. Alan stated car had not even begun to be built yet. Got an e-mail from Subaru of America on 05/13. Called SOA on 05/16 & spoke to Kaila. asked if they had VIN number. She said not only could she give me my VIN number, my vehicle was almost finished being built. 2.) My wife has a '17 Subaru Outback. Asked Alan if there was a discount avail. since I was purchasing my second Subaru. He advised loyalty discount was not in place anymore & Subaru had no intention of reinstating it because "this is just the state of the world we live in now, Scott". During my conversation with Kaila @ SOA on 05/16, I let her know what Alan said. She laughed out loud & apologized about 32 times on his behalf and "is not sure why SOA and these dealerships are not on the same page". Moments later, I had a $500.00 off loyalty coupon sent to my e-mail. 3,) When Alan stated my vehicle had not even begun being built yet, he advised the factory in Japan has been completely "shut down". Joined a Forester Facebook group. One of the admins is the plant mgr. at the Subaru factory in Lafayette, IN. She also apologized on Alan's behalf and assured me the Japan factory is not "shut down". They were simply taking off an extra 2 days during the months of May & June. Hardly what I would call "shut down" 4.) Asked Alan about the Subaru Ambassador discount. Alan advised he had no idea what the Ambassador discount was. I brought in the loyalty coupon instead to prove the loyalty discount is still in tact. :) lolol. 5.) Leaving dealership on the evening of 05/12, Alan assured me he would keep me updated every single step of the way. That never happened. In fact, realistically, Alan did not even need to sell me the car. I walked in & knew exactly what I wanted. He never kept me posted. I did all of the legwork myself. I called SOA constantly for updates. He had no idea my vehicle even arrived on 06/03 until I let him know. Maybe Alan was having a few off-days. I have no idea. He never apologized which was upsetting to me. I gave him (and the dealership) the benefit of the doubt when I picked up my new Forester Wilderness on 06-04. He did review the vehicle with me and the finance mgr., George, was incredibly pleasant to deal with. Other than my interaction with George, I don't know if I have super great things to say about Peoria Subaru except that once my vehicle DID arrive - everything went smoothly, quickly and efficiently. But getting to that point and my initial conversations and interaction with Alan left me unimpressed. I believe he could benefit from a few Customer Service 101 training sessions. He seemed to over promise and under deliver basically everything that came out of his mouth on 05/12. The only thing he did adhere to (and maybe most important) are the final numbers in which we agreed upon. I was pleased with that. I'm giving them 4 stars... but realistically, it's a 3.5 in my book. They're 3 miles away from our house which is convenient and the vehicle order was correct, but the interactions from sales was disheartening at best. If the dealership feels anything I've written is inaccurate, I'd be happy to discuss with the general manager.

Since it's nearing time to lease a new one, I found this dealership. When I arrived, a friendly…read moregreeter asked how she might help. I said, " I want to look at an Uncharted." She didn't know what it was. Wrong dealership I guess.

I had the best experience here!! Nobody likes buying a car…read moreand I was injured after the accident still but Rudy made it so easy. He was upfront about everything. Picked the perfect cars for me. It was actually the first car he picked. I ended up buying. I was out of there fast. I put a rhinestone sticker around the ignition so when I went to start it, it didn't start they towed it took care of everything gave me a rental car even though ended up being my fault. They were so great about it.!!! I could not have asked for a better experience from everybody there Rudy, Jason, Kevin. Thank you so much.!!

Jack and Kevin are awesome! And Kaycee for keeping up with me and checking in!! Absolutely…read moreprofessional and VERY outgoing to help me get my first vehicle with no hiccups.. will be back

Are you tired of dealing with Used Car Salesman types? Wanna just get your deal done and not have…read moreto go back and forth on a price because you just KNOW a car has been marked up way above it's value? Do you have the desire to simply be treated like a human being and not a sale/commission? Try Nelson's. They aren't a normal car lot... and if you understand business and the costs associated with it all you'll get it once you see their offerings. We were able to get a reliable car for our teenage son at just the right price. It didn't need any mechanical work done, and when we took it to get new tires it was verified that the suspension and brakes were both in great shape (hard to check those otherwise). Bonus: the picture of the car online actually matched what the car looked like in person. No "from this angle you can't see the huge scratch down the side of the entire car" shots. What you see is what you get. When I followed up on the sole issue with the car (a windshield replacement that was included with the car purchase due to a chip in the one it came with) I received a prompt response including confirmation that the title and plate were sent - plus an ask for me to let him know that we received it. That's not something you'll EVER get from a big name dealership. I will absolutely come back to Cody and his team should I ever be in the market for another car. (That would be a brokering deal, which they also do!)

Our experience at Nelson's Auto Sales was better than any car buying experience we've ever had. We…read morewere offered a cold bottle of water when we arrived. The car we had seen on Facebook was just in the process of getting washed. It was exactly as depicted on Facebook. There were no slimy sales techniques. Everything Cody did was professional. He knew a lot about the car, showed us the Car Fax report, was completely transparent about everything. We were shopping on a Saturday night and he delivered the car to us on Sunday with a full tank of gas. We will go back to Cody and Nelson's for future used cars. Cody is a class act and my son is thrilled with his Range Rover! Thanks Nelson's Auto Sales!

My experience at Arrowhead Lexus was a mixed bag. While I ultimately appreciated the help from a…read morefew team members, the salesperson I worked with left a lot to be desired. Communication felt lacking, and at times I felt more like a transaction than a valued customer. The bright spots were Danny, the sales manager, Linda in finance, and Sinclair in technology. Danny stepped in when needed, was professional, and made sure my concerns were addressed and was really the one who made the deal happen Linda was knowledgeable, straightforward, and made the finance process much smoother than expected. Sinclair was fantastic--patient, thorough, and took the time to make sure I understood all the features of the vehicle before leaving. A luxury dealership experience should feel consistent from start to finish, and unfortunately that wasn't the case here. If it weren't for Danny, Linda, and Sinclair, my overall impression would have been much lower. They are the reason I'm giving the review more than a couple of stars.

I have been dealing with ongoing mechanical and electrical problems with a vehicle I purchased from…read moreArrowhead Lexus for over a year and a half. These problems started almost immediately after I left the dealership, and despite countless conversations with service managers and staff, I still do not have a real resolution. I have been told these are "maintenance issues," yet I have maintained the vehicle, including oil changes and replacing the battery. That does not explain the electrical failures, the ongoing 4x4 problems, the broken radio screen, or why the vehicle continues having trouble starting. Today, May 17, 2026, the vehicle is once again dead, even though the battery was replaced less than seven months ago. What is most concerning is the lack of transparency and accountability. The dealership has kept my vehicle on several occasions, and I specifically asked Ty in December 2025 for a detailed, itemized list of all repairs and work performed on my vehicle. His response was simply "sure." It is now May 2026, and I still have not received anything. I was also told the dealership has already spent over $10,000 attempting repairs on this vehicle, yet I continue getting it back with unresolved problems and being told it still needs additional work. At this point, I cannot trust this vehicle beyond driving to work. I cannot comfortably take road trips or rely on it without constantly worrying it will break down. A good dealership should stand behind the vehicles they sell and communicate honestly with their customers. Instead, after a year and a half of repeated complaints, unanswered requests, and ongoing issues, I feel like I am being brushed aside rather than helped. I am simply asking for responsibility, transparency, and a proper resolution for a vehicle that has had persistent issues since the day it was sold to me.