I am a bit mixed on Peoria Ford service…read more We took our truck there for service after moving to the area. The last Ford dealership service department used to use the words "recommended service." Peoria Ford uses the words "failed inspection." Do not use the words "failed inspection" with me if it is something that is recommended and the vehicle will still be safe to drive if I cannot get the ridiculously overpriced service performed at that time. One item they failed was the cabin air filter. They wanted $80 to replace it. I ordered one from Amazon. It took 10 minutes to replace. They also wanted $50 to put $5 felt pads on the battery posts even though it was another Ford Dealership that didn't put them back in the first place.

Absolutely TERRIBLE experience with Peoria Ford. Buyers should be extremely cautious (please don't…read moreignore reviews they're the worst for a reason) when dealing with this dealership. The bait-and-switch tactics mentioned in other reviews turned out to be absolutely true, and I regret not taking those warnings more seriously. Had I agreed to pay the higher amount they originally wanted for the vehicle, they likely would have sold it to me without issue. I even offered to wire the money directly into their account and personally travel to pick up the vehicle, which should have eliminated most of the risk on their end. The manager claimed they had issues in the past with bad checks, but I was never offering a check -- only a direct wire transfer. When I asked why my situation was different, especially since they said they occasionally make exceptions, it became clear they simply wanted to make more money on the deal and used the out-of-state policy as an excuse to back out at the negotiated price. The entire experience was frustrating, misleading, and completely ridiculous. I would strongly advise anyone considering this dealership to think twice and avoid the hassle altogether. I dealt with multiple salespeople, the internet manager, customer relations Beverly, and the main manager. Everyone was polite individually, and Beverly in customer relations was very nice on the phone. She passed me through to the right avenues and then spoke to the main manager of the whole place, but the dealership's overall business practices were completely disorganized, misleading, and incredibly frustrating. I originally negotiated a number, walked away from the deal, and then was repeatedly contacted and pulled back in by multiple salespeople afterward. After more discussions, more time invested, arranging logistics, and preparing to move forward, I was suddenly told by management that they "don't do out-of-state deals." Then the explanation changed again to basically: they do out-of-state deals when it financially benefits THEM, but not when they don't like the negotiated price. That should have been disclosed immediately from the beginning -- not after days of conversations and wasted time. To make matters worse, they specifically told me to have a friend physically go into the dealership to inspect the vehicle for me, which I paid for and arranged. So not only did they waste my time, they wasted my money and my friend's time as well. As someone with two small children, I spent time coordinating inspections, logistics, payment arrangements, and seriously preparing to buy this vehicle, only to get completely contradictory explanations at the end. If you don't sell vehicles out of state, say it upfront. Don't repeatedly re-engage a buyer, encourage them to continue forward, send them through multiple departments, have them inspect the vehicle, and then refuse to sell the car afterward. One of the most frustrating and unprofessional car-buying experiences I've had and I have bought a ton of Ford vehicles. Buyers should be extremely cautious dealing with this dealership go somewhere else trust the reviews.

I consigned my vehicle with Gateway in January 2025. After no offers, I decided to end my contract…read morewith them and advised them on this is October 2025. My contract was up in January 2026 so I was in contact with them about pick up. I was advised the vehicle was pulled out and ready to drive home so I arrived the next day to drive it home. The vehicle had not been moved and was not running, due to battery and fuel line issue, so I told them I would come back the following week to pick up. My contract expired 2 days after I initially tried to pick up my vehicle. 6 days after my contract expired and while I was out of the country they sold my vehicle. I advised them that my contract expired and since they had no deposit secured prior to my contract expiring that the 15 day extension did not apply. I showed up to retrieve my vehicle a second time and they refused to release it to me and sold my vehicle after the contract expired and after 4 months of communication stating I was not renewing after it expired. Shady business practices and shady salesmen. Scott and Tim did not care about the illegal sale and were just concerned about their sale. I advise to go elsewhere.

I give the car a 5 star. But, Gateway Phoenix chapter a 1 star. Here's my experience;…read more I purchased a 2007 Ford GT500 w/ under 31 k miles and it is noticeable that the GT500 was taken care of. Now of course, like any other buyer, I am going to have questions, because I don't have the luxury to drive a couple of minutes to Gateway (I reside in Southern CA), i.e previous owners?, why is the car being sold?, any mods? (and yes it does), service and upgrade receipts from owner? (if any), check engine light on? , etc. I gave this consignment a chance considering reading the negative reviews in regards to very poor communication, no follow through (and, of course follow through is only present here at Gateway, to "smoothly deliver" your car purchase and get their $) is when there is only communication. I can now see why the reviews explains that. We are ALL adults and ALL of us visiting or being a client of Gateway are professionals. Ethics, Communication, INTEGRITY, shall be present along with other excellent characteristics. The Gate Phoenix chapter unfortunately doesn't acquire such characteristics. Now, mentioning the questions above, yes there were SOME that were answered but, half assed, meaning bullshit answers. 2 love ones accompanied me in visiting Gateway to check out the GT500, and witnessed what transpired about this check engine light being on. A conversation took place the day off my arrival. Indeed the car's check engine light was on and as I was attended by salesman Al, he commented "The check engine light is on, because a lack of turning on the cars. It's the battery that made the light go on. It happens here all the time with cars being here. We'll take care of it for you don't worry!" Both my loved ones witness that conversation including, surveillance video(s), if there is audio, at the warehouse in case corporate wants to review it. That's my testimony. Bill the rep, I was working with, also mentioned the same thing. "Raul, we'll take care of that for you, we are starting the car once in a while to work on the reset." I have texts threads to show this. I had also asked for service receipts before agreeing to purchase the GT500. I too have texts threads for that. My point is, I was lied to. The Check engine light was still on after I received it from transport, 11-15-2023, and still no service receipts after Bill acknowledging he got in contact with the owner of the car. I made numerous attempts in asking for the check engine light issue to be resolved, as I was told it was going to be resolved, and attaining receipts to no avail. Including, leaving a voice message to there direct line. Bill, however in a conversation approximately 11-09-2023, mentioned we never discussed any receipts. I also have the text threads sir of that conversation as well. My integrity is not be questioned. Now, the issue of the check engine light, I myself, scanned (note I'm mechanically inclined) that wasn't taken care of and It WAS NOT a battery or service issue. P0190 Fuel Rail Pressure Sensor A Circuit displayed on the scanner. Not a big deal I'll address this issue. My point is INTEGRITY. I can see how the Reps at Gateway Phoenix Chapter will do to "gain your trust" and stabb you in the back once they sell you their clients car" or get their way, wash their hands and call it a day. How unpleasing. Before you, Gateway Corporate, respond that I having an option for a "3rd party mechanic of my choosing" let me say this, if that's the case, DON'T have your staff speak and act as if they are certified mechanics and lie to their clients; and if they are or were certified mechanics, don't have an integrity issue. I gave you my trust and the benefit of the doubt to give this business a chance. Also, note no message nor response after purchase from Bill. Word of mouth and reviews for the public to see is how one will loose credibility. Be veridical, and pellucid. Or does Gateway just confabulate and maunder demonstrating they are a prestigious business, clothed in sheep's clothing, but are actually Villainous, Nefarious and clothed in wolf's clothing? My 1st consignment purchase was unsatisfactory and disappointing. I don't regret purchasing the GT500 I regret purchasing it from Gateway. Gateway, you give other consignment dealerships a bad reputation and I will never purchase at Gateway or conduct business in any other consignment facilities. Way to take care of your Public Safety brothers and sisters in uniform. Thank you for allowing to express my experience.

Went into the dealer with my family & Eduardo made the process simple quick and easy. it was really…read moresmooth & he explained everything & answered questions. He is very trustworthy & friendly. Would definitely recommend working with him & giving him a chance. Thanks Eduardo!

I just want to let everyone know that Jacob from service absolutely rolled out the red carpet for…read moreme. On August 23 2026. He customer service is excellent. I would recommend. Avondale Toyota to all my family and friends. They take care of my vehicle to the highest standards. Great Job Jacob. Henry Taylor. Satisfied Customer.

I wanted to take the time to recognize the service team at Arrowhead Honda because they truly went…read moreabove and beyond during a very frustrating experience. While Honda CORPORATE completely dropped the ball and failed to stand behind a known issue, Arrowhead Honda did everything they could to help make it right. My service advisor, Divac, was outstanding!! He was always responsive, professional, and kept me updated throughout the entire process. He understood my frustrations with Honda Corporate, took the time to answer my questions, and never made me feel like I was being brushed off, he took the time to respond to me, even on his day off! Chris, the Service Manager, was great. He listened, advocated for me, and genuinely tried to help, even when the decisions were out of his hands. I can't express my gratitude to Divac for his patients with me and continued effort to advocate for me up the chain of command. Thank you to Ricky, the service technician, for taking pride in your work, taking the time to come and speak with me on your own accord to really understand the whole issue and discuss the mechanic with me. You spent time listening to my concerns, validating them and explaining mechanics I was unfamiliar with. It's reassuring knowing my car was in the hands of someone who genuinely cares about doing the job right and took care enough to speak with me directly. Although I can't say the same about Honda CORPORATE , I can honestly say the team at Arrowhead Honda did everything they could to make up for Corporate's shortcomings. That's a reflection of the people working there, and I really appreciate everything they did for me. I will continue to use Arrowhead Honda Service Department as long as these three are there.

The service department is a terrible experience. Each service rep gives conflicting advice and are…read moreconfrontational rather than honoring their service agreements and they do not make the required repairs. Rather these reps made it sound as if they are annoyed at you. After you bought the car and warranty from them of course.

My 2022 Crosstrek was experiencing a slow-crank when my car was warmed up, which had been happening…read morefor quite a while. t had a new battery so that was not the problem. When I purchased my vehicle I bought the 10 year extended warranty so I called Peoria Subaru and made an appointment to drop my car off with Grant in the Service Department. I wish I could give 100 stars to Grant and the Subaru Specialist(s) who worked on my car. Grant and his team really went above and way beyond to make sure they covered all diagnostic testing to diagnose the problem that could be causing the slow-crank. Every possibility had been tested and all came back positive. Despite this, Grant talked to his manager and they decided to order a starter and replace the current one in my car (even though it was testing fine). The Subaru Specialist(s) replaced the starter, charged the current battery and continued to perform testing to make sure the slow-crank had been resolved. Honestly, I cannot say enough good things about Grant, the Subaru Specialists and Peoria Subaru. Their customer service, care, professionalism is outstanding and unmatched!!! I will always be a return customer to Grant and Peoria Subaru. I cannot thank you all enough for the patience and care your put into resolving this issue. Thank you so much!!!

They will charge u full price for a used subaru. Don't go threw Henry illegals is dishonest. Paid…read more34k for a used 2023 subaru crosstrek.. Go somewhere else. I wrote a review before updating so it stays. I took old pictures from the last review . So dishonest, place should be shut down. Paid 15k too much some one made good commission. That's all they care about. They don't care about the consumer. Just greed for the money.

I had the best experience here!! Nobody likes buying a car…read moreand I was injured after the accident still but Rudy made it so easy. He was upfront about everything. Picked the perfect cars for me. It was actually the first car he picked. I ended up buying. I was out of there fast. I put a rhinestone sticker around the ignition so when I went to start it, it didn't start they towed it took care of everything gave me a rental car even though ended up being my fault. They were so great about it.!!! I could not have asked for a better experience from everybody there Rudy, Jason, Kevin. Thank you so much.!!

Jack and Kevin are awesome! And Kaycee for keeping up with me and checking in!! Absolutely…read moreprofessional and VERY outgoing to help me get my first vehicle with no hiccups.. will be back

Are you tired of dealing with Used Car Salesman types? Wanna just get your deal done and not have…read moreto go back and forth on a price because you just KNOW a car has been marked up way above it's value? Do you have the desire to simply be treated like a human being and not a sale/commission? Try Nelson's. They aren't a normal car lot... and if you understand business and the costs associated with it all you'll get it once you see their offerings. We were able to get a reliable car for our teenage son at just the right price. It didn't need any mechanical work done, and when we took it to get new tires it was verified that the suspension and brakes were both in great shape (hard to check those otherwise). Bonus: the picture of the car online actually matched what the car looked like in person. No "from this angle you can't see the huge scratch down the side of the entire car" shots. What you see is what you get. When I followed up on the sole issue with the car (a windshield replacement that was included with the car purchase due to a chip in the one it came with) I received a prompt response including confirmation that the title and plate were sent - plus an ask for me to let him know that we received it. That's not something you'll EVER get from a big name dealership. I will absolutely come back to Cody and his team should I ever be in the market for another car. (That would be a brokering deal, which they also do!)

Our experience at Nelson's Auto Sales was better than any car buying experience we've ever had. We…read morewere offered a cold bottle of water when we arrived. The car we had seen on Facebook was just in the process of getting washed. It was exactly as depicted on Facebook. There were no slimy sales techniques. Everything Cody did was professional. He knew a lot about the car, showed us the Car Fax report, was completely transparent about everything. We were shopping on a Saturday night and he delivered the car to us on Sunday with a full tank of gas. We will go back to Cody and Nelson's for future used cars. Cody is a class act and my son is thrilled with his Range Rover! Thanks Nelson's Auto Sales!

This was easily the least painful car purchase I have been through. Quick and straightforward. We…read moreworked with Flynn and while he was new to Lexus, he quickly got all the answers to our questions. Ty, the manager, was very helpful and so was Amy! Thanks everyone!

Even though we ultimately purchased our car elsewhere because Arrowhead Lexus didn't have the…read morespecific used vehicle we needed, Murtado gave us the best customer service of our entire car-shopping experience. He treated us with genuine respect, honesty, and absolutely no pressure. He was authentic, patient, and set a wonderful example for my son of how a car salesperson should treat customers. And the snacks were pretty great, too! I would confidently recommend Murtado to anyone looking for a vehicle. When it is time for our next car purchase, he will be the first person we call. Thank you, Murtado!

I want to acknowledge great service on my little Fiat 500. Justin H. kindly & quickly took charge…read moreof getting to the source of the check engine light problem. He kept me informed of the progress in replacing the fuel pump & cap fuel filler. He sent a video showing the end result. It only took one day, and now I will be able to pass emissions and have my little car ready to drive me to doctors appointments and grocery shopping again. I would highly recommend Moore Chrysler Jeep Fiat for anyone needing repairs on their Fiat. All the mechanics I spoke with were respectful and helpful. They listened to me. Thank you, Justin, from the bottom of my heart for giving me back my transportation. I will return to this great repair shop for any problems in the future.

Beware of the mandatory accessories and hidden fees…read more When did accessories/prep fees become the norm and accepted by buyers. So much for the laws preventing these kind of fees $900 in mandatory (unwanted) accessories and $700 in prep fees. $1600 to vacuum, wash the car, and send paper work to DMV? $24500 magically turns into $26100. There is a reason why car dealerships/car sales people have the lowest trust rating, even below politicians. At least they didn't do a market adjustment of $30000 like mbz. Giving a bonus star for Wesley, Internet sales, he was professional and sent requested information