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    Bluespan

    Bluespan

    3.0
    (83 reviews)

    I'm updating my rating from 4 down to 3. They took some steps forward in the years since I left my…read morelast update, .... better speeds, seemingly better reliability, and a bit more moderate pricing in my area. I decided to take a risk that depended on Bluespan being reliable to a very high level, and I got rid of my centurylink landline in favor of VOIP through Bluespan. Generally, both internet and VOIP phone calls have been going pretty well, and I was pleased with the cost savings. However, within the last six months they had two major (day-long) internet outages (which also means VOIP phone outages), the most recent being the other day. These outages had consequences I'm sure for some of us users. When they had the first one, I think one of their executives made the response in one of their forums that they could not use redundancy to provide continuous service because the fibers and such upon which the service depended (and which had been damaged by a construction crew I guess in the Phoenix area) were also the same fibers and such upon which their redundancy depended. The second outage, several months later, was down to the same issue (construction crew in Phoenix area) and the same reasoning on redundancy..... they did not succeed in improving their redundancy from the first incident to the second. So, I am reducing from 4 to 3. They have taken steps forward and I would say generally have been good (around four stars), but then recently have taken a clear step back. Let's see if they can learn from this second incident and take necessary steps to compete with Starlink et. al. on number of 9s of reliability. I'm assuming this will mean contracting for redundancy that is not dependent on the same location providing their primary internet. If they seem to get to a point where outages are less likely because of smart steps they have taken, I'll move it higher again.

    Internet has been out since 8/9ish this morning, and they have continuously pushed back the ERT…read more Just say you don't know when it will be fixed instead of giving unreliable times. Completely ridiculous that we pay $100 a month to be strung along with unreliable and constantly changing repair times. ​

    Verizon

    Verizon

    3.0
    (18 reviews)
    $$

    Verizon corporate is what is on my mind today. I just got off the phone with their Tech coach,…read moreabout a phone I purchased for $200.00 (remember that amount) I also purchased the insurance for the phone. When I originally purchased the phone, I tried to activate it, I got a system error. That was approximately a month ago. Fast forward to today. I went to the corporate Verizon store to have them activate the phone. They could not activate it either. Same system error I got a month ago. In that intervening month, the phone got a pinhole in the lower right corner of the screen. Which of course gave Verizon all the excuse they needed to deny replacing the phone that has not worked since day 1. Let me reiterate this...Verizon ( a multi million dollar for profit company) denied to replace a $200 phone that they confirmed had not worked since the day I bought it... I have never had this experience with Verizon before this, & I do not think that I will be giving them the chance to do it to me again. I have been a loyal customer of Verizon for many years now. Yet I now find myself questioning that very loyalty when the that loyalty is obviously not returned. It is with a heavy heart that I can no longer recommend Verizon as an honorable company. Corporate greed & the almighty slavish adherence to capitalism at the cost of everything else. Had cost them my good graces & any future business that I might have given them. In fact I am seriously considering taking my existing business with them somewhere else as well.

    I went in to see if I could get an extender for my home wifi and was told the wrong info and told I…read morehad to switch to the new devices. Service is not the same and the info given to me was incorrect. I trust the employees are trained properly but when I went back to ask questions I found out the one who had previously helped me was wrong. I'm going to need to return equipment and am out of an offer I was able to get before this mishap. This employee is going to cost me money to alleviate my issue but Verizon doesn't seem to care. I left a review with Verizon with an option to contact me for questioning but never received a call or email. Customer service is non existent now and makes me wonder if I should switch carriers.

    Strickly Digital - isps - Updated June 2026

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